Panasonic KX-HNB600 User Manual page 110

Troubleshooting
→Adjust the date and time setting ( "[Time Adjustment] setting", Page 98).
Sometimes I cannot access the system while at home
R There is too much traffic on your home network.
→Wait for network traffic to decrease.
→Refer to the operating instructions included with your wireless router for other possible solutions.
R Your mobile device is discovering too many nearby wireless networks.
→Move your mobile device closer to your wireless router.
R Your mobile device has too many wireless networks stored in its Wi-Fi list.
→Use your mobile device's "forget this Wi-Fi network" feature and delete any unnecessary/unused
wireless networks from the list. Refer to your mobile device's operating instructions or support site
for details.
I forgot the system's login password
→Access the system while at home and change the password. (The password is not required to access
the system while at home.)
→If for some reason you cannot access the system while at home and change the password, force the
hub to reset its settings ( "Forcing the hub to reset all settings", Page 103) and then configure the hub
again.
Refer to the following after checking the general troubleshooting information described in "General
information", Page 105.
[Device is in use.] is displayed
R Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
→Wait for the other user to finish and then try again.
The arm mode icon at the top of the home screen does not indicate the current mode
R Another user changed the arm mode.
→If another user changes the arm mode, the arm mode icons displayed at the top of the home screen
of your mobile device will not change immediately. The icons will be updated and display the current
arm mode the next time the app refreshes the home screen, such as when you start the app or
return to the home screen from another screen.
Status notifications are not received
R The system's status notification features are disabled.
→Make sure the desired type of notifications are enabled ( "Notification settings", Page 96).
R Your mobile device's notifications feature is disabled for the [Home Network] app.
→Enable your mobile device's notifications feature.
R Too many notifications were sent from the hub during this calendar month.
→If an excessive number of notifications (i.e., thousands of notifications) were sent from the hub
during this calendar month, an error message is displayed and no additional notifications can be
received this calendar month. Notifications will be received again when the new month starts.
R iPhone, iPad
Too many notifications were sent from the hub in a short amount of time.
→If many notifications were sent from the hub in a short time, in some cases only the last notification
may be received. This is a characteristic your mobile device's notifications service.
The app was forcibly quit.
→Start the [Home Network] app. To exit the app, use the procedure described in "Exiting and
logging out", Page 37.
Status notifications are received late
R Notifications are not received in real time; it may take some time for notifications to be received. This is
not a malfunction.
R Too many notifications were sent from the hub in a short amount of time.
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