Frequently Asked Questions - Motorola XPLORE 500 User Manual

6. Frequently asked questions

I can't find an address.
Please make sure that you have correctly spelt your entry. If you do not know the
correct spelling of the address, simply enter parts of the address you know for
sure (e.g., "ond", "Leic" for Leicester Square in London). Then browse the
results list and look for the address. Also make sure the city in which you are
looking for an address is correct. Sometimes the official postal address differs
from the address you are looking for. In that case, search for a known address
nearby and browse the map. If you find the address on the map but you cannot
find it while searching for it, please contact NDrive via the support tab on the
website www.ndrive.com.
The map contains an error / POl's are missing.
If you detect an error in the map data (e.g., a street is missing completely), we
would like to inform our map data provider. Please contact NDrive via the
support tab on the website www.ndrive.com.
I am experiencing problems getting a GPS fix.
If you have problems getting a satellite fix with GPS (you can see how many
satellites are being received by going to the main menu and selecting GPS
receiver), please make sure you are outside and the GPS antenna has good
'visibility' to the open sky. Some models also support an additional external
active antenna. Please consult the hardware manual of your device to get further
information on how to obtain a GPS fix.
Where can I get technical hardware support?
Please contact our help line 0844 557 0890.
Where can I get software updates?
Please see section 5.11.2 "Updates" of the user guide for information on how
to update your software.
Where can I get additional maps and guides?
Please see section 5.11.2 "Updates" of the user guide for information on how
to obtain map updates.
The car mount does not stick to the windscreen securely
Clean both the suction cup of the car mount and the windscreen by rubbing
46 Frequently asked questions