Troubleshooting - BIXOLON SPP-R200II Connection Manual

9. Troubleshooting

When printing doesn‟t work
Check network setting
Check the wireless network setting of the AP and the printer.
(Refer to Configuration for checking/changing the printer settings)
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PING Check
Checking IP collision
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Rev. 1.00
SSID
Check whether the SSID of the printer matches with the one in AP (or
wireless terminal)
802.11 mode
Check whether AP supports 802.11b or 802.11g.
BIXOLON printer supports 802.11b/g, and 802.11a is not supported.
Network Mode
Check the network mode of the printer.
Network mode must be set to "Infrastructure" to connect to AP and
"Ad-hoc" to connect between wireless terminals.
IP Address
Check the band of the IP Address.
Check whether the band of the printer and the AP (or wireless
terminals) are the same.
The first three digits of the four digit value of the IP address must be
the same.
Subnet Mask
Check whether the subnet mask of the printer matches the one in AP
(or wireless terminal).
Port
Check whether the port configured in the printer and the host (PC,
PDA) are the same.
Authentication / Encryption
Check the authentication/encryption setting status.
Check whether the settings of the printer and the AP (wireless
terminals) are the same.
When entering IP address manually without using DHCP, you must
check whether the corresponding IP address is used by other
equipment. The printer may not work normally when there is a
collision in the IP address.
When the printer is turned off, carry out the Ping Test to the printer IP.
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Mobile Printer