Troubleshooting - TV Ears 5.0 Analog User Manual

Troubleshooting

Why do my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears
volume to work independently from one another. Some
televisions have to be manually switched from the "Variable"
audio setting to the "Fixed" audio setting by using your TV
menu. Not all TVs have the ability to switch from a variable
to a fixed audio out (consult your television manual or
manufacturer). When the TV is set to a "Variable" audio out
setting, the volume of the TV Ears headset will be the same
volume as the TV.
Why do I hear a television station when I'm watching a DVD/
video?
When the audio cord is plugged into the analog (RCA) audio
out port of a cable or satellite box AND an analog (RCA) audio
out port of a DVD player or VCR, you must turn off whichever
device is not in use. Turn off the cable/satellite box when
watching a DVD or video. Turn off the DVD/VCR player when
watching TV.
How do I charge the headset?
Turn the headset off and gently place into the charging cradle
of the transmitter. Be sure the charging light on the front of the
transmitter illuminates. See Step 3 of Installation.
How do I know the headset is charging?
The leftmost light on the front of the transmitter will illuminate
green if there is a headset in the front cradle. The light right
next to it (the second leftmost light) will illuminate green if a
headset is in the rear charging cradle. If you own two headsets
and both are charging at the same time, both charging lights
should illuminate a green color.
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