Troubleshooting Guide - TV Ears 2.3 System User Manual

Troubleshooting Guide

Problem:
You hear static or
interference.
The lights on front of
transmitter do not light
up.
The charging light does
not come on when
headset is in the cradle.
15
Check the Following:
• The audio cord is completely plugged into an
analog (RCA) audio OUT port of the audio
source.
• The audio cord is NOT plugged into a digital
audio out port, unless using a DAC.
• The transmitter is plugged into a working power
outlet.
• The audio cord is plugged into the audio port of
the transmitter completely.
• The infrared lights of the transmitter are facing
the headset and are illuminated.
• The transmitter is 3-5 feet off the ground.
• Be sure that the headset model matches the
transmitter model. For example, you must use a
2.3 headset with a 2.3 transmitter.
• Cover all large windows.
• Cup your hand over the lights and see if the
infrared lights are glowing red.
• Make sure that the AC power adapter is
completely plugged into a power outlet and the
12V port on back of the transmitter.
• Remove and replace headset to realign in the
charging cradle.
• Use your fingertips to gently rock the headset
left to right, making sure the headset is sitting
properly in the charging cradle.
• Make sure that the AC power adapter is
completely plugged into a power outlet and the
12V port on back of the transmitter.
See step 3 of the Installation.