Troubleshooting - Sky DV3 User Manual

Troubleshooting

Read these troubleshooting tips if you come across any problems using your Sky box. If you still have problems, make sure you have
followed the main chapters in this guide carefully.
If you have any problems with your Sky box that aren't covered in this guide or the other references, call Sky or your broadcaster.
What's wrong?
My Sky remote control isn't working.
I've forgotten my PIN.
Nothing is happening onscreen.
My Sky remote control works with my
TV but not with my Sky box.
Some or all of the keys on my Sky
remote control don't work with my
TV.
I can't find a channel I have
previously watched.
41 USING YOUR SKY BOX
Possible reason
Your Sky box may be off or not
plugged into the mains.
The batteries in your remote control
may be flat or something may be
between your remote control and your
Sky box.
-
-
Someone has pressed tv on your Sky
remote control.
Someone has pressed Sky on your Sky
remote control or you need to reset
your remote control.
The channel may only broadcast for
part of the day.
What to do now
Make sure you point your Sky remote control directly
at your Sky box, and that nothing is between the two.
The remote command light on your Sky box and on
your Sky remote control should flash each time you
press a remote control key. If neither light flashes,
check the batteries in your remote control.
Call your broadcaster to have your PIN reset.
Make sure the mains lead is properly plugged in and
your Sky box is switched on. Press Sky on your Sky
remote to control your Sky box.
Press Sky on your Sky remote to control your Sky box.
Press tv on your Sky remote to control your TV.
Refer to Your Sky remote control in this guide to reset
your remote.
Check the TV Guide listings to see when the channel is
available.