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captel 880i Setup Manual

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Setup Guide
CapTel
®
880i
305-018601 3/15

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  • Page 1 Setup Guide CapTel ® 880i 305-018601 3/15...
  • Page 2 CapTel ® 880i Your new CapTel 880i is like any other telephone in many ways: it connects to a telephone line, you talk and listen to your callers, and you place/answer calls the same way you use any other telephone.
  • Page 3 If someone else installed your home computer or your Internet connection, you may want to consult with that person as you set up the CapTel 880i. You can also try the Troubleshooting suggestions at the end of this guide to help with any problems.

  • Page 4: Table Of Contents

    Step 3 Connect the Telephone Line ......5 Step 4 Connect to a Power Outlet......6 Step 5 Connect to your Internet Service....7 Step 6 Setting the Time and Date ......18 Step 7 Registering Your CapTel Phone ....19 Step 8 Record Personal Greeting Message ...21 (Optional) Troubleshooting .............23...

  • Page 5: Step 1 Requirements

    Before you set up your phone, make sure you already have: Telephone Service Connects to the CapTel 880i via a telephone cord using a standard RJ11 connection. Your telephone service can be any of the following: • Standard analog service •...

  • Page 6: Step 2 Choosing A Location

    • The area is protected from excessive heat or humidity. * In WiFi settings, it is not necessary for your CapTel phone to be in the same room/area as the wireless router. However, your wireless signal strength may be stronger the closer your CapTel phone is positioned to the wireless router.

  • Page 7: Step 3 Connect The Telephone Line

    Plug one end of the telephone cord into the telephone jack labeled “Line 1” Located on the back (top) edge of the CapTel 880i. Be sure to use the telephone cord that came with your new CapTel 880i phone. Plug the other end of the telephone cord into a...

  • Page 8: Step 4 Connect To A Power Outlet

    Plug the power adapter cord into the power socket labeled “Power” Located on the back (top) edge of the CapTel 880i. Be sure to use the power adapter that came with your new CapTel 880i. Plug the power adapter into a wall outlet or power strip The CapTel display screen will light up to let you know power is connected.

  • Page 9: Step 5 Connect To Your Internet Service

    For Wired Installations 1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”, located on the back (top) edge of the CapTel 880i. Be sure to use the Ethernet cable that came with your new CapTel 880i phone.
  • Page 10 Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 880i. Example 2: If there is not an available Ethernet jack in your DSL or Cable Modem, you will need a router or switch that lets you connect more than one device to the Internet.
  • Page 11 Case 2: Outlets Located in Separate Rooms If your Internet connection is located in a different room from where you plan to use your CapTel phone, choose one of the following examples that best matches your setting. Example 1: Use a wireless “WiFi” router (See page 13 for set up instructions).
  • Page 12 Example 2: Use Powerline Network Adapters Outlet should not have other devices plugged in. * Powerline Network Adapters (sold separately) are available from a computer electronics store or online from WCI (www.weitbrecht.com) at an additional cost. IMPORTANT: The Powerline Network Adapters cannot be plugged into a power strip, surge protector, extension cord or GFI-type outlet.
  • Page 13 Internet Service Provider can install Ethernet jacks/wiring in your home or office directly in the room that you plan to use your new CapTel telephone. To learn more about this option, please contact your Internet Service Provider.
  • Page 14 Example 4: Extra Long Ethernet Cable You can use an extra long Ethernet cable (longer than the standard Ethernet cable that came with your CapTel telephone) to bridge the distance between your phone location and your Ethernet jack. Extra long Ethernet cables (sold separately) are available from a computer electronics store or online from WCI (www.weitbrecht.com) at an additional cost.
  • Page 15 Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network (also called the SSID) as well as any passwords that may be necessary to access the network.
  • Page 16 NOTE: If someone helped install the wireless network in your home or office, it may be helpful to consult with them as you set up your CapTel phone. 1. The display asks, Press SETUP - CONNECT TO INTERNET YES for WiFi Setup.
  • Page 17 TIP: After you have typed your password, double-check that you have all the letters and numbers listed correctly, and that any capital/lower case letters are entered properly. If the password is not correct, CapTel will not be able to connect to your WiFi network.
  • Page 18 Entering a Network Manually If you do not see your network name in the list of available WiFi networks, you can manually enter the name of the network you want to use. 1. Use the DOWN arrows to SSID Security Signal highlight Enter Network 2WIRE269...
  • Page 19 Troubleshooting on page 27 or contact CapTel Customer Service for help. NOTE: Once your CapTel phone connects to the Internet, it automatically checks to make sure that you have the most current software version. If needed, your phone will automatically update its software over the Internet connection.

  • Page 20: Step 6 Setting The Time And Date

    Setting the STEP 6 Date and Time To Set the Date and Time 1. CapTel shows you the current SET THE TIME AND DATE time and date setting. Use the 12:13 AM UP/DOWN buttons to move the 01/01/2015 Use 2 for AM...

  • Page 21: Step 7 Registering Your Captel Phone

    STEP 7 CapTel Phone The first time that you set up your CapTel 880i, you will be asked to register your phone and agree to the Terms & Conditions for using CapTel. Registration is required by the FCC before the Captions feature can be activated. Once you complete this step, you will not need to register again, even if you move your phone to a new location.
  • Page 22 Terms & Conditions were not accepted. CAPTIONS feature will remain off during Press CAPTIONS button to review terms & conditions. your calls. You can still use CapTel as a standard telephone, but you will not receive captions during your calls. 12:53 PM...

  • Page 23: (Optional)

    (Optional) Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 880i Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello. No one is available to take your call. Please leave a message after the tone.”...
  • Page 24 Record New Record New Greeting Greeting. Press YES to select. Use Default Greeting 5. Lift the CapTel handset and watch the display screen to Press YES to select or press NO to exit know when to start speaking. RECORD NEW GREETING...

  • Page 25: Troubleshooting

    Confirm that the power adapter is plugged completely into the socket on the back (top) edge of the CapTel 880i phone and into a working wall outlet or power strip/surge protector. If plugged into a power strip, confirm that the power strip is turned “on”.
  • Page 26 NOTE: The Ethernet connection with the CapTel 880i ONLY provides the captions. The CapTel 880i still requires telephone service to work. Connecting your CapTel 880i to the Internet via the Ethernet jack or via WiFi does not give you Internet phone service. Whatever type of telephone service you use is still needed to make and answer calls.
  • Page 27 Internet? If so, you may need to connect a router to your DSL or cable modem, and then connect the CapTel 880i to the router. If you’ve plugged the CapTel 880i into a router, does your router support DHCP? Check the specifications in the instruction manual that came with your router.
  • Page 28 (make sure it’s fully reset, with lights going steady). This may take up to five minutes to fully reset. Next, turn on the router, making sure it is fully reset. Then plug in the CapTel 880i AC adapter, all in that order. Wait for the logo screen to appear.
  • Page 29 If your network SSID is not included in the list of networks available, try moving your CapTel 880i to an area closer to your wireless router. As you try new locations, use the UP/DOWN arrow to highlight “Refresh Network List” and press the YES key to select.
  • Page 30 Press the DOWN arrow until Change Network Connection is highlighted. Press the YES button to accept. CapTel asks if you are sure you want to leave this Network? Press YES to confirm. CapTel will scan for available WiFi networks, and display of list of networks within range.
  • Page 31 If the signal strength is very low, your phone may be too far away from the wireless router to establish a reliable connection. Try moving your CapTel phone to a location closer to your wireless router. Then, repeat this process to check the Current Network Settings again to determine if the signal strength can be increased.
  • Page 32 Ultratec, Inc. 450 Science Drive Madison, WI 53711 (888) 269-7477 V/TTY (866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com Fax: (608) 204-6167 Web: www.CapTel.com ©2012, 2015 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc.

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