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captel 840 PLUS How-To Manual

Captioned telephone
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How-to Guide
CapTel
840 PLUS
®
305-019751 9/16

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  • Page 1 How-to Guide CapTel 840 PLUS ® 305-019751 9/16...
  • Page 2 IMPORTANT! Dialing 911 in an Emergency To reach help as quickly as possible in an emergency, CapTel 840 PLUS calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the Captioning Service. This means: •...
  • Page 3 Congratulations on Choosing CapTel! Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, helping you to enjoy calls with confi dence. Please take a moment to read this guide and learn: •...

  • Page 4: Table Of Contents

    Section 1: Getting Started ........5 What is in the box ................5 Overview of CapTel 840 PLUS phone ............ 6 Using a headset or neckloop (optional) ..........11 Setting up your CapTel 840 PLUS ............12 Getting help ..................18 Section 2: Making and Answering Calls ....
  • Page 5 Setting the pitch of the ringer ............90 Turning keypad lights on/off ............. 91 Saving the captions volume ............... 93 Setting your CapTel phone for Tone/Pulse dialing ......95 Setting the time and date ..............96 Testing the telephone line quality ............. 97 Using VCO to call a TTY user ..............

  • Page 6: Overview - How Captel Works

    CapTel display. Captions are treated with absolute confi dentiality. NOTE: The CapTel 840 PLUS phone does not generate captions by itself. The phone works with the Captioning Service to display captions during your call.

  • Page 7: Section 1: Getting Started

    Quick Start Guide • Power Adapter – to plug into a wall outlet Important! Use only the power adapter that came in the box with your CapTel 840 PLUS Customer Service: 888-269-7477 GETTI N G S TA R TE D •...

  • Page 8: Overview Of Captel 840 Plus Phone

    Overview of CapTel 840 PLUS Phone • Customer Service: 888-269-7477...

  • Page 9: Display Screen

    1. Display Screen Shows captions, Caller ID, Answering Machine messages, Phone Book entries and more. 2. Information Bar Gives you instructions and helpful tips. 3. YES Button Allows you to select items that are highlighted in the Options menu, and respond “Yes” to questions or commands on the display screen. 4.

  • Page 10: Speed Dial Buttons

    7. CUSTOMER SERVICE Button Our helpful customer service team is happy to help you set up and use your CapTel 840 PLUS telephone – we’re only a button push away. Pressing the CUST SERV button will automatically dial the CapTel help line.

  • Page 11: Tone Button

    12. TONE Button Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best. 13. CAPTIONS Button To see captions during your call, make sure the red light around the CAPTIONS button is on.
  • Page 12 CapTel does not work with a PBX system unless an analog port is available. 2. Ethernet Jack This jack is not used with standard CapTel 840 PLUS. 3. Power Jack Plug AC power adapter here. Use only the AC power adapter that came with your CapTel phone.

  • Page 13: Using A Headset Or Neckloop (Optional)

    Audio Jacks (2.5 mm/3.5 mm) You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 840 PLUS to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right edge of the...

  • Page 14: Setting Up Your Captel 840 Plus

    1. Plug the power adapter in the power socket labeled “Power” located on the back (top) edge of the CapTel 840 PLUS. 2. Plug the power adapter into a wall outlet or power strip. The CapTel display screen will light up to let you know power is connected.
  • Page 15 CapTel 840 PLUS. Using any other power adapter may damage your phone. NOTE: To use CapTel at the same telephone wall jack as a signaler or life line device, please see page 102 for special set up instructions. Customer Service: 888-269-7477 •...
  • Page 16 NO button. Do you need to dial a number to access an outside line? If you enter a Dialing Prefix, your CapTel Press YES to enter a Dial Prefix phone will automatically enter the number for you at the start of every captioned call.
  • Page 17 Connecting to the Line Quality Tester captions will not be interrupted during your calls. To test the line quality, CapTel dials in to a special testing program. The CapTel screen Press NO to exit indicates the test results.
  • Page 18 STEP 8 – Set the Time and Date Your CapTel phone checks to see if the clock needs to be set. You only need to set the time and date the first time you set up your CapTel phone (or after a power outage).
  • Page 19 STEP 10 – Register Your Long Distance Provider If you plan to make long distance captioned calls with your new CapTel phone, please let CapTel Customer Service know what long distance company you want your charges to be billed under, so that it appears correctly on your phone bill under your existing long distance service or calling plan.

  • Page 20: Getting Help

    Getting Help If you have any questions or comments as you use your new CapTel 840 Plus, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

  • Page 21: Section 2: Making And Answering Calls

    Making and SECTION 2 Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 840 PLUS. TOPICS: Placing a Call with Captions Placing a Call without Captions Answering a Call with Captions...

  • Page 22: Placing A Call With Captions

    Placing a Call with Captions You place a call on your CapTel 840 PLUS the same way as with any other telephone. As you dial, your CapTel phone automatically connects to the Captioning Service to show you captions during the call.
  • Page 23 3. As you dial, the display screen shows the status as your Dialing: CapTel phone connects to the 1-555-333-1234 captioning service, letting you know when captions are ready. Waiting for Captions 4. Listen or watch the signal meter to know when someone answers.

  • Page 24: Placing A Call Without Captions

    Placing a Call Without Captions When the Captions feature is turned off, CapTel works exactly like any other telephone. If you don’t need captions, turn off the feature by pressing the CAPTIONS button before picking up the handset: 1. Press the CAPTIONS button to turn off the Caption feature.

  • Page 25: Answering A Call With Captions

    Answering a Call with Captions Because the captions are provided by a Captioning Service, the person calling you must fi rst connect with the service in order for you to receive captions during the call. Give your callers the appropriate toll-free Captioning Service Voice Number (see page 1).
  • Page 26 3. When your CapTel rings, the display lights up and flashes RING!. NOTE: If you have Caller ID service, you will see the name/phone number of the caller on the CapTel display. 4. Pick up the handset. If the caller is connected through the...

  • Page 27: Answering A Call Without Captions

    CapTel phone. There is a 1-2 minute time limit for the CapTel phone to be picked up when the call is answered on another extension phone. Otherwise, the call will be disconnected.

  • Page 28: Adjusting The Volume

    Adjusting the Volume You can increase the volume of the person’s voice coming through the handset, up to a 40 dB gain from min/max on captioned calls (when the Captions button is off, the maximum amplification is 18 dB gain). Watch the lights above the VOLUME bar to see what level the volume is set to.

  • Page 29: Adjusting The Sound - Tone

    Adjusting the Sound – TONE You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again.

  • Page 30: Knowing What Sounds Are On The Line

    The Signal Meter ******** 5/14 11:16 AM ******** This helpful meter lights up to indicate (CapTel CA# C1234) (Tones) Ringing 1 2 3 (M) Hello this is sounds on the handset, such as the caller’s John who is calling please voice or a busy signal.

  • Page 31: Dialing 911

    Dialing 911 To reach help as quickly as possible in an emergency, CapTel calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the captioning service. This means: • Emergency 911 calls are not captioned in the same manner as regular CapTel calls.
  • Page 32 911 press YES directly to the 911 call-taker 911 is Ringing and read their typed instructions. Signal Meter 5. Your CapTel phone sends a text message that tells 911 Sending Captioning personnel that you need Instructions to 911 captions. PLEASE WAIT •...
  • Page 33 “Q” means the 911 call-taker is asking a Question. ** OKAY TO TALK ** 7. After you hang up, your CapTel phone will stay in VCO mode in case 911 needs to call ** VCO Mode On ** you back.

  • Page 34: Section 3: Viewing Captions

    Viewing Captions SECTION 3 This section explains how to adjust and review conversation captions. TOPICS: Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Erasing All Conversations Changing the Caption Font Size Setting the Color of the Captions Setting how Captions Scroll Across the Display Screen Adjusting the Brightness of the Display Screen...

  • Page 35: Viewing Corrections

    On occasion, word errors may appear in ******** 5/15 11:16 AM ******** the captions due to the voice recognition (CapTel CA# 1234) (F) we’re system the Captioning Service uses. The looking forward to seeing you Captioning Service will try to correct any tonight let’s meet at the...

  • Page 36: Reviewing Captions During A Call

    You can go back, again, at any time during the call to review what was said. Just press the UP arrow button. NOTE: Your CapTel phone holds 500 lines of captions in conversation memory. If the conversation memory fills up entirely, older captions will be erased as newer captions come in.

  • Page 37: Reviewing Captions After Hanging Up

    Press NO to exit to exit out of the menu system. NOTE: Your CapTel phone comes with the Save Conversations feature enabled, letting you view conversation captions after you’ve hung up the phone. To turn off this feature, please see page 36. If you turn off the Save Conversations feature, all conversation captions will be erased every time you hang up the phone.

  • Page 38: Saving Conversations

    Saving Conversations You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 500 lines of conversation captions.
  • Page 39 NOTE: Your CapTel phone holds 500 lines of captions in conversation memory. If the conversation memory fi lls up entirely, older captions will be erased as newer captions come in. If the power is interrupted to your CapTel phone, conversations stored in memory will be erased.

  • Page 40: Erasing All Conversations

    Erasing All Conversations You can erase all conversation captions stored in memory. To delete your saved conversations: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.

  • Page 41: Changing The Caption Font Size

    NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 840 PLUS menu Options always remains the same. To change the caption font size: 1. With the handset hung up,...

  • Page 42: The Menu System

    5. The display screen shows what SET CONVERSATION FONT SIZE the current font size setting is. Conversation Font is: 6. Press UP or DOWN arrow SMALL buttons to select the font size you want: SMALL, MEDIUM, LARGE or EXTRA LARGE. to select Conversation Fonts Press YES to accept Font or NO to exit 7.

  • Page 43: Setting The Color Of The Captions

    NOTE: Changing the font colors applies only to conversation captions. The font size and style for your CapTel 840 PLUS menu Options always remains the same. To change the caption font or background color: 1.
  • Page 44 5. The display screen shows what SET CONVERSATION COLORS the current text and background Text Color: BLUE colors are set to, with an Background Color: WHITE pointing toward the Text Color setting. Press the YES button to select Text Color. to select Text, Background, or Correction Colors 6.

  • Page 45: Setting How Captions Scroll Across The Display Screen

    Setting How Captions Scroll Across the Display Screen You can control how the captions appear on your display screen: either appearing word-by-word as each word is captioned or by scrolling line-by-line in a continuous movement. The default setting is word-by-word. To turn on smooth scrolling: 1.
  • Page 46 5. Press the UP or DOWN arrow CONVERSATION SMOOTH SCROLL CURRENTLY OFF button to highlight Conversation Smooth Scroll On CONVERSATION SMOOTH Conversation Smooth Scroll Off Conversation Smooth Scroll Off SCROLL on or off. Conversation Smooth Scroll On rolls captions across the Press YES to accept or NO to exit display screen line-by-line in a continuous movement.

  • Page 47: Adjusting The Brightness Of The Display Screen

    Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 840 PLUS display screen to make it easier to read in well-lit or dimly-lit environments. NOTE: You need to adjust the brightness of the Display Screen before or after a call.
  • Page 48 5. The display screen shows what LCD BRIGHTNESS CURRENTLY MAXIMUM the current brightness level is Minimum set to: Minimum, Medium, or Medium Maximum Maximum Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES Press YES to accept or NO to exit button to select.

  • Page 49: Section 4: Call History

    CapTel Phone Book, the Caller ID listing that appears on the display screen will show the name of the caller as it appears in your Phone Book. For example, if you saved a nickname in the CapTel Phone Book, the caller’s nickname will appear in the Caller ID information.

  • Page 50: Using Call History To See Recent Calls

    Using Call History to See Recent Calls Your CapTel 840 PLUS phone keeps a list of the most recent incoming phone calls including calls you may have missed. There is a maximum of 99 incoming phone calls stored. The CapTel display screen automatically shows you the phone number of the person who called you most recently, even if you were not there to answer the call.
  • Page 51 4. The CapTel display screen will show you a list of phone numbers of calls to your CapTel 840 Plus, listing the Press YES to Select Press NO to exit Options most recent call fi rst and going CALL HISTORY (2 OF 3) back in chronological order.

  • Page 52: Adding A Call History Entry To The Phone Book

    Adding a Call History Entry to the Phone Book You can add the phone number and contact information from a Call History entry to your CapTel Phone Book, letting you save that caller’s information to dial easily. To add a Call History entry in the Phone Book: 1.
  • Page 53 Name listed by using the Name: Peterson, Julia UP and DOWN arrow keys and Number: 555-2354_ the CapTel dialing pad to make changes. Press the YES button to accept. ** Saved ** 9. If needed, you can edit the...

  • Page 54: Clearing All Caller Id Entries

    Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them (see page 49) or you can erase all Caller ID records at one time. To clear (delete) all Caller ID entries: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book...

  • Page 55: Section 5: Using The Answering Machine

    Using the Using the SECTION 5 Answering Machine This section explains how to use the built-in Answering Machine to see messages that people leave for you. You can hear the voice recording and read captions of the message. You can also get captions of messages left on your voice mail service or on an external answering machine.

  • Page 56: Turning Answering Machine On/Off

    Turning Answering Machine On/Off Your CapTel phone comes with a built-in answering machine that will answer calls and take messages for you when you are unavailable. The Answering Machine can record both the voice message and captions, so that you can listen to the message with the benefi t of reading the captions.
  • Page 57 TIP: When the phone is not in use, the Answering Machine icon ( ) appears in the CapTel display screen whenever the Answering Machine is turned on, letting you quickly check at a glance if the Answering Machine is turned on or off.

  • Page 58: Playing Your Answering Machine Messages

    Press DOWN arrow button to move to the next message 5. Hang up the handset when you are finished playing your messages. NOTE: The CapTel display screen stays ON whenever there is a new answering machine message that has not been reviewed, alerting you to new messages (unless the Keypad Light Timeout feature is set –...

  • Page 59: Options Menu

    Caption External Ans Machine Press YES to select or press NO to exit 4. Follow the directions on the display screen to lift the CapTel PLAY ANSWERING MACHINE MESSAGES handset and listen to your Please Lift Handset to Listen to Answering Machine Messages messages.
  • Page 60 6. When you are finished playing your messages, hang up the CapTel handset. NOTE: The CapTel display screen stays ON whenever there is a new answering machine message that has not been reviewed, alerting you to new messages (unless the Keypad Light Timeout feature is set –...

  • Page 61: Clearing All Messages

    Press YES to Erase All erase all messages, press the Answering Machine Messages NO button to exit. Press NO to exit 5. CapTel confi rms that your Answering Machine messages Press YES to accept or NO to exit have been erased. Customer Service: 888-269-7477 •...

  • Page 62: Recording A Personal Greeting Message

    Recording a Personal Greeting Message Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840 PLUS Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre- recorded greeting that says, “Hello.
  • Page 63 5. Lift the CapTel handset and RECORD NEW GREETING watch the display screen to know when to start speaking. Lift Handset to When you see the REC Record Greeting or Press NO to exit message, begin speaking into the handset to record your greeting message.

  • Page 64: Setting The Number Of Rings Before Answering

    Setting the Number of Rings Before Answering You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and eight.
  • Page 65 6. Press the NO button repeatedly Press YES to accept or NO to exit to exit. On incoming calls, your CapTel phone will ring this number of times before the Answering Machine picks up the call. Customer Service: 888-269-7477 •...

  • Page 66: Making Incoming Messages Audible/Silent

    Making Incoming Messages Audible/Silent Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for you to hear before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead taken silently for you to review at a later time.
  • Page 67 Press YES to accept or NO to exit Incoming Messages Audible: will play incoming messages aloud on the CapTel phone as the message is being taken for you to listen to/screen as they are recorded. Incoming Messages Muted: will take incoming messages silently, you will not be able to hear the message as it is being taken.

  • Page 68: Captioning External Answering Machine Messages

    Caption External Answering Machine Messages Your CapTel 840 PLUS can also show captions of messages that callers leave on your external voice answering machine. External answering machines are separate devices that you connect to the telephone line along with your CapTel phone.
  • Page 69 6. The display shows you when ******** 5/14 12:06 PM ******** captions are ready. Press the (CapTel CA# 1234) (F) Hi “PLAY” button on your mom it’s Mary calling sorry I missed you when you get answering machine to play a chance please call me back the messages aloud.

  • Page 70: Seeing Captions Of Your Voice Mail Messages

    You should be able to access your voice mail messages remotely using the CapTel 840 PLUS in the same way you would with any other telephone, with the added benefit of seeing captions. The way that you access voice mail messages depends on what kind of service you use.

  • Page 71: Section 6: Using The Phone Book

    Using the SECTION 6 Phone Book This section explains how to save frequently-called phone numbers into your phone book for easy dialing. TOPICS: Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book Customer Service: 888-269-7477 US I N G TH E P H O N E BO O K...

  • Page 72: Adding A New Contact To Your Phone Book

    Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 840 PLUS Phone Book. To add a new contact to the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.
  • Page 73 Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key.

  • Page 74: Dialing A Phone Number From The Phone Book

    DOWN 4. When you see the contact Please lift handset to dial this number or Press NO to exit listing you want to dial, simply lift the handset. The CapTel Dialing: phone will dial the number for Mary you automatically.

  • Page 75: Editing An Existing Contact In The Phone Book

    Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.
  • Page 76 6. To edit the name, use the EDIT PHONE BOOK DOWN arrow button as a backspace to erase letters. You Name: Mary at Home_ can enter new/different letters Number: 555-1234 using the dialing pad. Look for the letters listed on the number keys to know which Press YES to edit number or NO to exit for Shift,...

  • Page 77: Removing A Contact From Your Phone Book

    Removing a Contact from your Phone Book To remove a contact from your Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book Edit Phone Book repeatedly until Edit Phone...

  • Page 78: Section 7: Using Speed Dial Buttons

    Dialing with the Speed Dial Buttons About the Speed Dial Buttons You can set up three speed dial buttons on your CapTel phone to easily dial your most frequently-called phone numbers. You may want to use these buttons for emergency speed dial buttons to call the fi re department or police, or to quickly reach the phone numbers you call most often.

  • Page 79: Saving Phone Numbers In The Speed Dial Buttons

    Saving Phone Numbers in the Speed Dial Buttons 1. With the handset hung up, SPEED DIAL 3 press the SPEED DIAL button you want to program. Name: 2. Press the YES button to edit. Number: 3. Use the dialing pad to enter Press YES to edit or NO to exit the letters of the name of the person you wish to add.

  • Page 80: Editing Phone Numbers In The Speed Dial Buttons

    Editing Phone Numbers in the Speed Dial Buttons 1. Press the SPEED DIAL button SPEED DIAL 1 you wish to edit. Name: Mary 2. Press the YES button to edit Number: 555-1234 the name. 3. Use the DOWN arrow button Please lift handset to dial this number to backspace/erase letters in Press YES to edit or NO to exit...

  • Page 81: Dialing With The Speed Dial Buttons

    Please lift handset to dial this number Press YES to edit or NO to exit 3. Lift the handset. Your CapTel Dialing : phone will dial the phone Mary Cell number for you automatically.

  • Page 82: Section 8: Settings

    Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning Keypad Lights On/Off Saving the Captions Volume Setting your CapTel Phone for Tone/Pulse Dialing Setting the Time and Date Testing the Telephone Line Quality Using VCO to call a TTY User Updating your CapTel Phone •...

  • Page 83: Setting The Captions Button Default To On/Off

    Setting the Captions Button Default to On/Off You can change the default setting of your CapTel 840 PLUS to always have the Captions button set to ON or to always have the Captions button set to OFF. Your CapTel 840 PLUS comes with the Captions button set to ON.
  • Page 84 To change the Captions button setting: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly to highlight Conversations Settings.

  • Page 85: Turning Spanish Captions On/Off

    Turning Spanish Captions On/Off Your CapTel 840 PLUS phone can display captions in Spanish for Spanish-to- Spanish conversations. Setting the captions to Spanish language also changes the Options menu to display in Spanish. NOTE: Spanish captioning is available for Spanish-to-Spanish conversations only.
  • Page 86 7:00 a.m. – 11:00 p.m. CST Spanish-to-Spanish Captioning Calls ......1-866-217-3362 California Spanish-to-Spanish Only ......1-866-399-9090 Texas Spanish-to-Spanish Only ........1-800-933-5417 International Spanish-to-Spanish Captioning ....1-608-204-2795 Spanish CapTel Customer Service ......1-866-670-9134 California Spanish Customer Service ......1-877-330-0156 • SE TT INGS Customer Service: 888-269-7477...

  • Page 87: Dialing A Number To Get An Outside Line

    This number must be entered in the Dialing Prefi x menu in order for captions to work properly. Your CapTel phone automatically enters the Dialing Prefi x for you at the start of every captioned call. If the Caption feature is OFF, you will need to dial the Dialing Prefi x manually before you place a call.
  • Page 88 4. Press the DOWN arrow button CAPTION SETTINGS repeatedly until Dialing Captions Button Prefi x is highlighted. Press Spanish Captions Dialing Prefi x Dialing Prefi x the YES button to select. Block Call Waiting VCO Mode Press YES to select or press NO to exit 5.

  • Page 89: Setting A Call Waiting Block

    If you have Call Waiting service, you need to set a Call Waiting Block in the CapTel menu. Setting a Call Waiting Block only affects captioned calls. You can still use Call Waiting when the Caption feature is off or on any other phones connected to your telephone lines.
  • Page 90 5. Use the dialing keypad to enter Edit Block Call Waiting the number you need to block Call Waiting. Use the DOWN arrow button for Backspace and Block Call Waiting: _ the UP arrow button to add in a 2-second delay, which will appear as a comma (,).

  • Page 91: Adjusting The Volume Of The Ringer

    Adjusting the Volume of the Ringer You can set the volume of the CapTel 840 PLUS ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB), maximum volume (117 dB), or Mute (turns Ringer off).

  • Page 92: Setting The Pitch Of The Ringer

    Setting the Pitch of the Ringer You can select the Ringer Pitch that helps you hear best, selecting from Low, Medium, or High frequency pitch. To set the Ringer pitch: 1. Press the YES button to see the OPTIONS Options menu. Dial from Phone Book Answering Machine 2.

  • Page 93: Turning Keypad Lights On/Off

    Turning Keypad Lights On/Off The CapTel 840 PLUS dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Timeout is selected, the lights on the number keypad go off automatically after approximately 60 seconds of inactivity.
  • Page 94 7. Press the NO button repeatedly to exit out of the Options menu. NOTE: The CapTel display screen typically stays on whenever you have new answering machine messages that have not been reviewed. If you set Keypad Light...

  • Page 95: Saving The Captions Volume

    Saving the Captions Volume The volume level automatically returns to a mid-range setting each time you hang up the CapTel phone. You can set the CapTel to remember and use your preferred volume level on every captioned call. The saved volume only applies when the Captions button is on.
  • Page 96 Whatever volume setting you choose will be saved in CapTel memory, and will be used for every call that has the Captions button lit. During non-captioned calls (Captions button off),...

  • Page 97: Setting Your Captel Phone For Tone/Pulse Dialing

    Setting your CapTel Phone for Tone/Pulse Dialing The dialing mode of your CapTel 840 PLUS phone is set to Tone dialing. To set the dialing mode to Pulse dialing: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.

  • Page 98: Setting The Time And Date

    Set the Time and Date Set the Time and Date Telephone Line Quality Test Update Phone 4. CapTel shows you the current Press YES to select or press NO to exit time and date setting. Use the UP/DOWN arrow buttons to...

  • Page 99: Testing The Telephone Line Quality

    To ensure the highest quality connection, your CapTel phone can test the line quality to make sure it is adequate to provide captions.

  • Page 100: Using Vco To Call A Tty User

    VCO stands for Voice Carry Over, a service common in traditional relay services in which callers speak for themselves and read typed responses. If you dial 711 to call a TTY user through Relay, your CapTel phone will automatically convert to VCO mode. This allows the Relay Operator to type messages directly to your CapTel display screen.
  • Page 101 CapTel display screen will show “No Update Available” and revert to the main CapTel screen. NOTE: You need to reset the Time and Date after your CapTel phone updates. Please see “Setting the Time and Date” on page 96 for instructions.

  • Page 102: Problem Solving

    If you need to dial a “9” or another number to get an outside line, then you must enter a dialing prefi x in the CapTel 840 PLUS Options menu (see page 85 for instructions) before placing your call. When programming a Speed Dial button, be sure to include the dialing prefi x before the phone number.
  • Page 103 Display screen seems to be “ stuck” at Waiting for Captions status bar. Nothing seems to be happening. • Hang up your CapTel 840 PLUS phone and try to place the call again. • If you are still experiencing the problem, unplug your CapTel 840 PLUS from the power adapter, wait 10 seconds, then plug the power back in again.
  • Page 104 If you only have the one jack that is being used by your CapTel, you can use a “Y-jack” (also called a “duplex jack”). Plug both the CapTel and the other device into the Y-jack and then plug the Y-jack in at the wall.

  • Page 105: Care And Safety

    M A I N T E N A N C E Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth.

  • Page 106: Index

    ......54 hanging up ........ 35 Assistive listening devices..11, 27 turning captions using with CapTel 840 PLUS ... 11, 27 On/Off ......9, 24, 30, 31 Audio jacks ........11 seeing captions of answering machine messages ....56 Buttons .........
  • Page 107 ......89 Flash button ......... 6, 8 turning off (mute) ....... 89 Headsets, using with Scroll, captions on display ..... 43 CapTel 840 PLUS ......11 Set up ..........12 Lights, on keypad ......91 requirements ......12 Messages, Answering Machine help with set up ......

  • Page 108: Fcc Information

    FCC Information For repair or warranty information, please contact CapTel The CapTel has been tested and found to comply with the Customer Service at 1-888-269-7477 (V/TTY). If the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide...

  • Page 109: Specifi Cations

    (866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com Fax: (608) 204-6167 Online: www.CapTel.com ©2014 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc. Customer Service: 888-269-7477 • S PEC IFIC A T IO N S...
  • Page 110 Getting Help If you have any questions or comments as you use your new CapTel 840 Plus, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

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