Common Error Codes - Digital Check CheXpress CX30 User Manual

Common Error Codes From The Scanner
-216
Mis-Feed (The document failed to enter the path on time).

Remove the document and re-insert it.

Check for bent or excessively curled leading edges and straighten as needed.

If you continue to get -216 errors, this might indicate that;
o The entry drive rollers may be dirty
o Something may be lodged in the path
Document Stopped in the path or did not exit on time
-220

Eject the documents. To clear the error condition.

If the document will not eject, remove the top center cover and open the
access doors to remove the document.

Check the leading edges and corners of the document and straighten as
needed.

A -220 error code where the document is stopping in the path repeatedly
could indicate debris, paper or a staple in the path. Check if the document's
leading edge looks OK or is catching on something.

All of the main rollers may need to be cleaned.
-212
No Checks (There are no checks indicated in the entry pocket)

A scan cycle has been initiated, but the status LED is not indicating that a
document is present.

Reinsert the document and insert them back into the entry pocket. Slide them
forward until the LED comes on.

This typically can happen when a scan cycle is initiated and the LED is not on.
-553
No Print Head (The ink jet cartridge is not being sensed by the scanner)

When endorsing characters using the ink jet option, the print string is the
first function sent down to the scanner at the start of a scan cycle. This
error will come up immediately if no cartridge is present.

Open the top-center cover by lifting vertically. Remove and reseat the ink
jet cartridge, being sure it snaps into place.

If that fails, try using a new cartridge.
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