DAITEM ALARM SYSTEM AND DIALLER User Manual
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DAITEM ALARM SYSTEM AND DIALLER User Manual

Alarm system and dialler products
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ALARM SYSTEM
AND
DIALLER
PRODUCTS
USER GUIDE

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Summary of Contents for DAITEM ALARM SYSTEM AND DIALLER

  • Page 1 ALARM SYSTEM DIALLER PRODUCTS USER GUIDE...
  • Page 2 Warning DAITEM shall in no way be held responsible for the consequences of the temporary or permanent unavailability of the SPTN switched public telephone network, the GSM/GPRS mobile network or the Ethernet (ADSL) network. Some features are only available with control panel versions 2.0.0 or later.

  • Page 3: Table Of Contents

    4.3 Remote operation over SMS via the GSM network (mains-powered) ................. 31 5. Testing calls to your correspondents (PSTN-GSM/GPRS- Ethernet ADSL) .............. 32 6. Instructions sheet (to be completed and given to your correspondents) ..............33 DAITEM GUARANTEE AND EXTENSION CONDITIONS ....................35...

  • Page 4: Alarm System User Guide

    ALARM SYSTEM USER GUIDE 1. Operating your security system The control panel can operate up to 8 Example: 4 intrusion protection groups intrusion protection groups (depending on the type of control panel) either individually or at the same time. 1.1 Arming or disarming the system •...

  • Page 5: Arming Or Disarming One Or Several Groups

    1.4 Arming or disarming one or several groups • Using a remote keypad: “bip, Armed group 3-4” master code • Using a vocal keypad with tag reader: The LED Groups 3 + 4 armed indicating the reading zone flashes. Hold the tag against the pictogram “bip, Off...

  • Page 6: Arming The System In Presence Mode

    1.6 Arming the system in presence mode The control panel allows for partial protection and quiet system responses in the event of intrusion: Armed Presence. IMPORTANT: there is no exit time delay or entry time delay in armed presence mode. •...

  • Page 7: Automatic Timed Arm/Disarm

    1.8 Automatic timed Arm/Disarm This function makes it possible to send automatically Using the Control Panel keypad: Arm/Disarm commands to the alarm control panel at times programmed by your installer, via the TwinLoad ® software. master code You can activate or de-activate these timed automatic ON/OFF commands at the Control panel keypad .In 0: disabled 1: enabled...

  • Page 8: The Keypads Transfer Information About The Control Panel Status

    2. The keypads transfer information about the control panel status The keypads can be used to: • operate your system, • check the status of your system. IMPORTANT • Only commands sent from control and information keypads light up the LEDs. •...

  • Page 9: Configuring The System Locally Using The Keypad Built Into The Control Panel

    3. Configuring the system locally using the keypad built into the control panel Your installer will have already configured your control panel but you can modify some of the programming at any time. If 5 wrong access codes are entered on the keypad in less than 5 minutes this will block the keypad for 5 minutes and the control panel will be informed.

  • Page 10: Modifying The User Codes

    3.4 Modifying the user codes The user codes limit access to certain commands. They are meant for occasional users. Using the keypad, enter: 01 to 32 new user code new user code master code (chosen user repeated number) 3.5 Disabling or enabling the user codes The following procedure can be followed to enable or disable user codes without modifying their programming.

  • Page 11: Restricting Access Using The Tags

    4.2 Restricting access using the tags The tags can have separate and limited access to specific command keys and specific groups. Only the command keys or groups selected during programming can be accessed using the tag. To restrict a tag to (a) specific command key(s), use the keypad to enter: command tag n°...

  • Page 12: Testing The Devices

    5. Testing the devices IMPORTANT: once a year or before going away for a long period, we advise you to test your security system. The TEST MODE allows you to test each device in the system without triggering the sirens. 1.

  • Page 13: Performing A Real Test On The System

    6. Performing a real test on the system IMPORTANT • You are now going to perform a real test on your security system. This test will trigger the alarm units and transmit a message to your correspondents by phone. We recommend you warn your correspondents beforehand (if a dialler unit has been installed in the control panel or a separate dialler has been installed).

  • Page 14: The Control Panel Indicates Alarms

    7. The control panel indicates alarms • Alarms (intrusion, personal, technical, tamper or fire) are • Voice indications specify: indicated: - the date and time at which the alarm occurred, - on receipt of an Off order, - the type of alarm, - when the system is operated remotely.

  • Page 15: The Control Panel Indicates Faults

    8. The control panel indicates faults • The control panel permanently monitors the state of • The control panel indicates faults: devices: - on receipt of an Off or Arm order, - power supply, - when the system status is queried or consulted remotely. - tamper system, - telephone line availability*, - radio link.

  • Page 16: Consulting The Events Log

    9. Consulting the events log The events log contains the last 1,000 date and time stamped event to have occurred in the system. It makes it possible to keep track of all system operation and maintenance activities. The complete events log can be consulted locally using the control panel keypad. The events log records: •...

  • Page 17: Additional Keypad Functions

    10. Additional keypad functions 10.1 Querying the status of your system • Control keypad: master code master code “bip, system_status” • Vocal keypad with tag reader: “bip, system_status” master code The LED indicating the reading zone flashes. Hold the tag against the pictogram 10.2 Triggering an alarm (if a keypad button has been reprogrammed) IMPORTANT: the sounding level of the sirens can cause hearing disorders.

  • Page 18: Dialler Product User Guide

    DAITEM also draws users’ attention to the fact that should these networks become unavailable, its own systems may also become unavailable. If such a situation should arise, independent of the will of DAITEM, the company informs users that neither it nor the manufacturer shall be held liable for the damaging consequences that such a situation may result in.

  • Page 19: Introduction

    1. Introduction A dialler unit can either be factory-mounted in a separate dialler or integrated into a control panel with siren and keypad transforming the device into a control panel with siren, keypad and dialler. In what follows all of the products cited above shall be referred to as diallers. The different control panels with siren and Control Choice of...

  • Page 20: Operation For Outgoing Calls

    - modify correspondent telephone numbers (for calls to individuals). • When no event has been triggered, the secure Internet Portal, which can be accessed from a computer via the DAITEM web site, makes it possible to connect up to a dialler linked to the Ethernet (ADSL) or GPRS (mains-powered) network in order to: - check the system status (installation, armed, disarmed, etc.), faults, access points, etc.)

  • Page 21: Configuring A Dialler Locally Using The Built-In Keypad

    2. Configuring a dialler locally using the built-in keypad Your installer will have already configured your dialler but you can modify some of the programming at any time. If 5 wrong access codes are entered on the keypad in less than 5 minutes this will block the keypad for 5 minutes and the control panel will be informed.

  • Page 22: Modifying Your Video Code (Gsm/Gprs-Ethernet Adsl)

    1: test mode 2: disarmed 3: 24/24 Factory setting: 1: test mode DIALLER C. To modify the user’s authorisation to access the system remotely via the Daitem secure Internet Portal, enter: “bip + chosen mode” master code 0: unauthorised 1: authorised...

  • Page 23: Recording Or Modifying The Personalised Welcome Message For Vocal Transmissions (Pstn-Gsm)

    2.6 Recording or modifying the personalised welcome message for vocal transmissions IMPORTANT: it is advisable to speak in front of the microphone. The personalised voice message (lasting 10 seconds maximum) allows correspondents to identify the dialler having triggered the call. To record the message, enter: “message recording”...

  • Page 24: Outgoing Calls

    3. Outgoing calls The dialler remotely alerts correspondents of intrusion or other events occurring on the protected site. 3.1 Dialler call cycle procedure If your first correspondent does not answer the call, is already engaged or has not terminated the call cycle properly: •...

  • Page 25: Procedure For Voice Calls To Individuals (Pstn - Gsm)

    During this period, commands can be sent to the system using the telephone handset keys. Command description Command n° Disarm command relay 1 relay 2 relay 3 for comfort type relay 4 applications using the Daitem receiver Arm command relay 1 (lighting, etc.) relay 2 relay 3 relay 4 Stop siren Activate siren Repeat listen-in period for 60 s (5 times max.)

  • Page 26: List Of Voice Messages And Sms Transmitted To An Individual Correspondent According To The Type Of Event (Pstn - Gsm)

    3.4 List of messages and SMS transmitted according to the type of event (PSTN-GSM) Type of transmission Voice Events “message” Intrusion “Intrusion detector N°, group N°” Intrusion confirmed “Intrusion confirmed detector N°, group N°” Fire alarm “Fire Alarm PER N°” Prealarm “Prealarm, detector N°, group N°”...

  • Page 27: Procedure For Calls To A Remote Monitoring Centre (Pstn-Gsm/Gprs - Ethernet Adsl)

    3.5 Procedure for calls to a remote monitoring centre • Procedure for calls to a remote monitoring centre via the PSTN network (Contact ID or FSK200 analogical digital protocol) or GSM network (Contact ID protocol) GSM/GPRS relay ) ) ) ) ) ) DIALLER dialling 60 s...

  • Page 28: Incoming Calls

    4. Incoming calls The dialler can be operated remotely either using a telephone (PSTN or GSM) or a computer via the Internet (as well as via applications dedicated to Smartphones and touch-screen tablets). 4.1 Voice remote operation over the telephone via the PSTN or GSM network (mains powered) 4.1.1 Summary table of command codes for remote operation over the phone Below is a list of commands that can be sent remotely over the phone Command...
  • Page 29 4.1.2 Procedure for remote operation over the phone “Beeep, “Press * then system status” enter the  access code” Your dialler confirms the code is correct by issuing Call your dialler using a long beep and then a DTMF tone dial or announcing the system Your dialler picks up mobile phone...

  • Page 30: Configuring And Operating The Dialler From A Pc Connected Via Internet (Mains-Powered Gprs - Ethernet Adsl)

    Vista MS-Windows or the web browser works. For more information about these environments, refer to the corresponding manuals. The Daitem Internet Portal can be accessed from a PC fitted with Internet Explorer, Firefox or Chrome (as well as using applications dedicated to Smartphones and touch-screen tablets: iPhone/iPad and Android).

  • Page 31: Remote Operation Over Sms Via The Gsm Network (Mains-Powered)

    4.3 Remote operation over SMS via the GSM network (mains-powered) To operate your system by SMS, send an SMS message to the Control/communicator using a mobile phone with the following syntax: master code # command number # #. Command Command description N°...

  • Page 32: Testing Calls To Your Correspondents (Pstn-Gsm/Gprs- Ethernet Adsl)

    5. Testing calls to your correspondents All programmed numbers can be tested separately. The test procedure is identical whatever the transmission media. For voice calls and SMS, the message transmitted is “Dialler identification n°, test call”. For calls to a remote monitoring centre, the message transmitted is encoded according to FSK200 Bauds, Contact ID and ViewCom IP protocols and the media used.

  • Page 33: Instructions Sheet (To Be Completed And Given To Your Correspondents)

    # key. Command description Command n° Disarm command relay 1 relay 2 relay 3 for comfort type relay 4 applications using the Daitem receiver Arm command relay 1 (lighting, etc.) relay 2 relay 3 relay 4 Stop siren Activate siren Repeat listen-in period for 60 s (5 times max.)
  • Page 34 • Telephone call procedure “press* ..., “long “bip, dialler identification bip” press * ...” (1) n° (2), intrusion, “long bip, CORRESPONDENT detector n°, group n°, system press 0 to acknowledge listen-in” Phone rings and terminate” for 60 s max  pick-up dialling PROTECTED...

  • Page 35: Daitem Guarantee And Extension Conditions

    Unit 17 Paxcroft Farm errors in the assembly instructions). Hilperton - Trowbridge - Wiltshire As a general rule, the DAITEM guarantee entitles customers to the exchange BA14 6JB England of products recognised as faulty by ATRAL SYSTEM. In exceptional circumstances, ATRAL SYSTEM reserves the right to choose to carry out repairs to products.
  • Page 36 For increased satisfaction, spare us a few minutes Section to be returned of your time… Daitem undertakes to treat this information in its entirety as strictly confidential. What are the protected premises Is the user guide clear? If you live in an individual house,...
  • Page 39 F-27950 Saint-Marcel Cedex EN 50131-3 EMC AND ENVIRONMENTAL www.cnpp.com http://www.marque-nf.com EN 50131-6 COMPATIBILITY EN 50131-4 NF&A2P GRADE 2 EN 50131-5-3 NF&A2P Grade 2 - According to certificate NF324-H58 TRADE MARK: Daitem PRODUC REFERENCES: SH320AU / SH340AU / SH380AU CERTIFICATION No.: 1201300012...

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