HP Z440 Workstation Series Maintenance And Service Manual
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HP Z440 Workstation Series Maintenance And Service Manual

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HP Z440, Z640, and Z840 Workstation
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Maintenance and Service Guide

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Summary of Contents for HP Z440 Workstation Series

  • Page 1 HP Z440, Z640, and Z840 Workstation Series Maintenance and Service Guide...
  • Page 2 Microsoft and Windows are U.S. registered Development Company, L.P. change without notice. The only warranties for trademarks of the Microsoft group of HP products and services are set forth in the companies. First Edition: October 2014 express warranty statements accompanying Intel, Intel Xeon, and Thunderbolt are such products and services.

  • Page 3: About This Guide

    This guide provides service and maintenance information, technical details and configuration guidance for the HP Z440, Z640, and Z840 Workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self-Repair Services Media Library at http://www.hp.com/go/sml. Guide topics...
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    HP Z640 Workstation chassis components ..................10 HP Z640 Workstation system board components ................11 HP Z640 Workstation system board architecture ................12 HP Z640 Workstation system board riser architecture ..............13 HP Z640 Workstation specifications ....................13 HP Z840 Workstation components ........................15 HP Z840 Workstation front panel components ................
  • Page 6 Copying a setup configuration to another computer ............... 33 Updating and managing software ....................34 LANDesk Software ..........................34 HP Driver Pack ........................... 34 HP SoftPaq Download Manager ......................34 HP System Software Manager ......................35 ROM Flash ............................35 Remote ROM Flash ......................35 HPQFlash .........................
  • Page 7 Removal and replacement tips ..................59 Drive installation and cabling scenarios ................ 59 HP Z440 Workstations — Intel AHCI SATA controller guidelines ....60 HP Z440 Workstations — LSI 9217-4i4e RAID controller guidelines ..61 HP Z640 Workstations — Intel AHCI SATA controller guidelines ....62 HP Z640 Workstations —...
  • Page 8 Solving power supply problems ....................... 88 Testing power supply ..................... 88 Using HP PC Hardware Diagnostics (UEFI) ......................90 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........90 Diagnostic codes and errors ..........................91 Diagnostic LED and audible (beep) codes ..................91 LED color definitions .........................
  • Page 9 Performance considerations ......................113 Configuring software RAID ......................114 Appendix C System board designators ......................115 HP Z440 and Z640 Workstation system board designators ................115 HP Z840 Workstations ............................117 Appendix D Statement of Volatility ....................... 120 Z440 Workstation .............................. 120 Z640 Workstation ..............................

  • Page 11: Hardware Overview

    Ensuring proper ventilation HP Z440 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. ● HP Z440 Workstation front panel components ● HP Z440 Workstation rear panel components ● HP Z440 Workstation chassis components ●...

  • Page 12: Hp Z440 Workstation Front Panel Components

    HP Z440 Workstation front panel components External drive bays USB 3.0 charging port Optical drive USB 3.0 ports (3) Audio-out (headphone)/Audio-in Power button and LED (microphone) combo jack Hard drive activity light Audio-in (microphone) jack Chapter 1 Hardware overview...

  • Page 13: Hp Z440 Workstation Rear Panel Components

    HP Z440 Workstation rear panel components Power supply Built-In Self-Test Audio line-out jack (light green) (BIST) LED Rear power button and LED Audio line-in jack (blue) PS/2 keyboard connector (purple) PCI/PCIe card slots PS/2 mouse connector (green) Power cord connector USB 2.0 ports (2, black)

  • Page 14: Hp Z440 Workstation Chassis Components

    HP Z440 Workstation chassis components System board Hard drive carrier Rear system fan and holder Hard drive, 3.5-inch Chassis Side access panel Speaker Memory fans PCIe card Heat sink Front bay filler (optional) Processor Optical drive, slim Memory module (DIMM)

  • Page 15: Hp Z440 Workstation System Board Components

    HP Z440 Workstation system board components PCI/PCIe Power Security Front audio PCIe2 x1 Battery Chassis intrusion sensor Front USB 3.0 PCIe3 x16 Processor and memory Chassis solenoid lock power Internal USB 2.0 PCIe2 x4 Front UI/power button/ Service Internal USB 3.0...

  • Page 16: Hp Z440 Workstation System Board Architecture

    HP Z440 Workstation system board architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed.
  • Page 17 Height: 43.18 cm (17.00 in) Height: 16.89 cm (6.65 in) Chassis dimensions ● ● Width: 16.89 cm (6.65 in) Width: 43.18 cm (17.00 in) ● ● Depth: 44.45 cm (17.50 in) Depth: 44.45 cm (17.50 in) HP Z440 Workstation components...

  • Page 18: Hp Z640 Workstation Components

    ● HP Z640 Workstation system board components ● HP Z640 Workstation system board architecture ● HP Z640 Workstation system board riser architecture ● HP Z640 Workstation specifications HP Z640 Workstation front panel components External drive bays USB 3.0 charging port Optical drive USB 3.0 ports (3)

  • Page 19: Hp Z640 Workstation Rear Panel Components

    HP Z640 Workstation rear panel components Power supply Built-In Self-Test AMT-enabled network jack (BIST) LED (orange) Rear power button and LED Audio line-out jack (green) PS/2 keyboard connector (purple) Audio line-in jack (blue) PS/2 mouse connector (light green) PCI/PCIe card slots USB 2.0 ports (2, black)

  • Page 20: Hp Z640 Workstation Chassis Components

    HP Z640 Workstation chassis components Hard drive carrier Side access panel Hard drive, 3.5-inch Card guide and front fan Fan baffle Power supply Processor Heatsink Chassis Processor PCI card Second processor module (optional) PCIe card Second processor (optional) Rear system fan...

  • Page 21: Hp Z640 Workstation System Board Components

    HP Z640 Workstation system board components PCI/PCIe Power Front audio PCIe2 x1 Battery Front USB 3.0 PCIe3 x16 Processor and memory power Internal USB 2.0 PCIe2 x4 Front UI, power button, LED Internal USB 3.0 PCIe3 x8 Main power Keyboard/mouse...

  • Page 22: Hp Z640 Workstation System Board Architecture

    HP Z640 Workstation system board architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed.

  • Page 23: Hp Z640 Workstation System Board Riser Architecture

    HP Z640 Workstation system board riser architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed.
  • Page 24 ● With one processor, up to 128 GB system memory (32 GB DIMMs) ● With second processor, up to 256 GB system memory (32 GB DIMMs) ● 2133 MHz 4, 8, 16 ECC Registered DIMMs ● 2133 MHz 32 GB ECC Load Reducing DIMM NOTE: Do not install memory modules into memory slots if corresponding processor is not installed.

  • Page 25: Hp Z840 Workstation Components

    HP Z840 Workstation components For information on supported accessories and components, see http://partsurfer.hp.com. ● HP Z840 Workstation front panel components ● HP Z840 Workstation rear panel components ● HP Z840 Workstation chassis components ● HP Z840 Workstation system board components ●...

  • Page 26: Hp Z840 Workstation Rear Panel Components

    HP Z840 Workstation rear panel components Power supply Built-In Self-Test (BIST) USB 2.0 ports (2, black) Rear power button USB 3.0 ports (4, blue) Network jacks (2, orange) Serial connector (teal blue) Bottom connector is AMT enabled PS/2 keyboard connector (purple)

  • Page 27: Hp Z840 Workstation Chassis Components

    HP Z840 Workstation chassis components Processor heatsinks (primary and secondary) Rear system fans Hard drive carrier Power supply Hard drive Chassis Processor/memory fans Front system fans (two fans with 1125 W power supply) Side access panel PCI card guide Processor...

  • Page 28: Hp Z840 Workstation System Board Components

    HP Z840 Workstation system board components PCI/PCIe Power Front audio PCIe3 x4 – CPU0 Battery Front USB 3.0 PCIe3 x16 – CPU0 PCU/memory power Internal USB 2.0 PCIe3 x8 – CPU1 CPU0/memory power Internal USB 3.0 PCIe3 x16 – CPU1...

  • Page 29: Hp Z840 Workstation System Board Architecture

    HP Z840 Workstation system board architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed.

  • Page 30: Hp Z840 Workstation Specifications

    HP Z840 Workstation specifications Intel Series C612 chipset: ● Support for the Intel Xeon Processor E5-2600 Series, including processors up to 150 W ● Integrated 4-channel memory controller Processor technology ● Microarchitecture improvements ● Large L3 cache for superior performance ●...

  • Page 31: Environmental Specifications

    Width: 20.3 cm (8.0 in) dimensions ● Depth: 52.5 cm (20.7 in) Environmental specifications The following table lists the environmental specifications of HP Workstations. Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).

  • Page 32: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ●...

  • Page 33: System Management

    System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management features on page 23 BIOS ROM on page 24 Computer Setup (F10) Utility on page 25 Desktop management on page 32 Power management features ERP compliance mode This computer provides ERP compliance mode capability.

  • Page 34: Hyper-Threading Technology (Htt)

    SATA Power Management enables or disables SATA bus and/or device power management. Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the processor to run at frequencies above the normal frequency. When all processor cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance.

  • Page 35: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Topics Computer Setup (F10) Utility functions on page 25 Accessing Computer Setup (F10) Utility on page 26 Computer Setup (F10) Utility menu on page 27 Computer Setup (F10) Utility functions This section presents the Computer Setup (F10) Utility functions. In most cases, OS-specific information is described for a Windows-based computer, however much of this information applies to all operating systems.

  • Page 36: Accessing Computer Setup (F10) Utility

    ● Enable power-on password prompts during system restarts (warm-starts) and when the computer is started. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ●...

  • Page 37: Computer Setup (F10) Utility Menu

    Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) Utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Heading Option Description Main...
  • Page 38 Heading Option Description Apply Custom Defaults Restores the default settings defined in Default Setup. and Exit Ignore Changes and Exits workstation setup without applying or saving changes. Exit Save Changes and Exit Saves changes to system configuration and exits the workstation setup. Security Set up BIOS Enables you to set and enable a setup password for the administrator.
  • Page 39 Heading Option Description USB Device Control Set workstation USB ports to Enabled/Disabled: ● Front USB Ports ● Rear USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 ◦ USB Port 5 ◦...
  • Page 40 Configuration ● Secure Boot—(Enable/Disable) ● Key Management ◦ Clear Secure Boot Keys—(Clear/Don't Clear) ◦ Key Ownership—(HP Keys/Custom Keys) ● Fast Boot—(Enable/Disable) For more information on secure boot management go to http://h10025.www1.hp.com/ ewfrf/wc/document?docname=c03653226&cc=us&dlc=en&lc=en. Power Options Enables you to set the following: ●...
  • Page 41 ● Update BIOS via Update BIOS via Network—(Enable/Disable) Network ● Update Source—(HP, Custom) ● Update Address (Only appears if Custom is selected in Update Source) ● Automatic BIOS Update Setting—(Enable/Disable) For more information about Updae BIOS via Network, go to http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/action.process/public/...

  • Page 42: Desktop Management

    Updating and managing software on page 34 LANDesk Software on page 34 HP Driver Pack on page 34 HP SoftPaq Download Manager on page 34 HP System Software Manager on page 35 ROM Flash on page 35 FailSafe Boot Block on page 35...

  • Page 43: Initial Computer Configuration And Deployment

    F12=Network Service Boot appears in the lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The default boot order can be changed in the BIOS so that the system always attempts to boot from the network.

  • Page 44: Updating And Managing Software

    HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the SoftPaqs you need. For more information, go to http://www8.hp.com/us/en/ads/clientmanagement/drivers-bios.html#softpaq-download-mng.

  • Page 45: Hp System Software Manager

    HP System Software Manager HP System Software Manager (SSM) is a utility that is available on Windows computers. It enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store.

  • Page 46: Recovering The Computer From Boot Block Recovery Mode

    Remove any media such as USB flash drives or discs in the optical drives. Insert a BIOS image CD into the DVD drive. You can also use USB media such as an HP DriveKey. Turn the computer off, and then turn it on.

  • Page 47: Sata Hard Drive Security

    To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.

  • Page 48: Using Drivelock

    DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or not. This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future.

  • Page 49: Password Security

    In a single-drive computer, when DriveLock is enabled, the computer might not be able to boot to the operating system, and might try to boot from the network or from another storage device (depending on the boot ordering options). Regardless of the outcome of the start attempts, the locked drive remains inaccessible without the DriveLock password.

  • Page 50: Entering A Power-On Password

    Turn on or restart the computer. As soon as the computer is turned on, repeatedly press the key until you enter Computer Setup (F10) Utility. If you do not press at the appropriate time, you must restart the computer, and then repeatedly press to access the utility.

  • Page 51: Deleting A Power-On Or Setup Password

    When the key icon appears, enter the current password, a slash (/) or alternative delimiter character, the new password, another slash (/) or alternative delimiter character, and the new password again as shown: current password/new password/new password For information about the alternative delimiter characters, see National keyboard delimiter characters on page Type carefully.

  • Page 52: National Keyboard Delimiter Characters

    National keyboard delimiter characters Each keyboard meets country-specific requirements. The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer. Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish...

  • Page 53: Cable Lock (Optional)

    If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.

  • Page 54: Changing The Power Button Configuration (Windows Only)

    Changing the power button configuration (Windows only) CAUTION: To reduce the risk of data loss, do not use the power button to turn off the computer unless the system is unresponsive. NOTE: If the computer is unresponsive, press and hold the power button for four seconds to completely turn off power to the computer.

  • Page 55: Component Replacement Information And Guidelines

    This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics: ●...

  • Page 56: Service Considerations

    — Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment. NOTE: HP accessories are for use in HP products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations...
  • Page 57 ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Personal grounding Use the following items to help prevent ESD damage: methods and ● Wrist straps — These are flexible straps with a maximum of one megohm ± 10% resistance in the equipment ground cords.

  • Page 58: Product Recycling

    Observe the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).

  • Page 59: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable management practices when removing and installing components. ● Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ●...

  • Page 60: Processor And Processor Heatsink

    — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, view the entire remove and replace video before you begin.

  • Page 61: Expansion Slots

    This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. Card configuration restrictions for power supplies...

  • Page 62: Hp Z440 Workstation Slot Identification And Description

    HP Z440 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe2 x4 (1) PCIe3 x16 PCIe2 x8 (4) PCIe3 x8...

  • Page 63: Hp Z440 Workstation Installation Sequence Recommendations

    HP Z440 Workstation installation sequence recommendations Load Card description Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 order First PCIe graphic card Only Second PCIe graphic card or Only Tesla C2075 Third PCIe graphic card Only...

  • Page 64: Hp Z640 Workstation Slot Identification And Description

    HP Z640 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. NOTE: Slot 1 is not available in dual processor configurations. Slot Type Mechanical compatibility Electrical compatibility...

  • Page 65: Hp Z640 Workstation Installation Sequence Recommendations

    The card runs at the reduced lane width, with a corresponding performance decrease. Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter. HP Z640 Workstation installation sequence recommendations Load Card description...

  • Page 66: Hp Z840 Workstation Slot Identification And Description

    HP Z840 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe3 x4 PCIe3 x16 PCIe3 x8 PCIe3 x16 PCIe2 x8...

  • Page 67: Hp Z840 Workstation Installation Sequence Recommendations

    If the angle is greater than this, open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis, and then re-close the clamp. HP Z840 Workstation installation sequence recommendations Requires 2nd...
  • Page 68 Requires 2nd processor Slot Slot Slot Slot Slot Slot 5(PCIe2 Slot 6 Slot 7 Load 1(PCI 2(PCI Card description Type 0(Mech 3(PCIe 4(PCIe x8) (PCIe3 x8 (PCIe3 (PCIe order only) 3 x8) 3 x16) [2nd CPU]) x16) 2 x1) x16) 8 port RAID LSI PCIe-x8 9270-8i SAS 6Gb/s...

  • Page 69: Hard Drives And Optical Drives

    Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations. If you add or remove drives, HP recommends you follow these guidelines for highest drive performance and efficient cable routing. Component replacement guidelines...

  • Page 70: Hp Z440 Workstations - Intel Ahci Sata Controller Guidelines

    HP Z440 Workstations — Intel AHCI SATA controller guidelines HP Z440 Workstation system board components on page 5 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).

  • Page 71: Hp Z440 Workstations - Lsi 9217-4I4E Raid Controller Guidelines

    HP Z440 Workstations — LSI 9217-4i4e RAID controller guidelines HP Z440 Workstation system board components on page 5 to determine the location of system board connectors. NOTE: Hard drives attached to RC J8 are designated by the 9217-4i4e BIOS to be boot devices. If the hard drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.

  • Page 72: Hp Z640 Workstations - Intel Ahci Sata Controller Guidelines

    HP Z640 Workstations — Intel AHCI SATA controller guidelines HP Z640 Workstation system board components on page 11 to determine the location of system board connectors. NOTE: sSATA port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).

  • Page 73: Hp Z640 Workstations - Lsi 9217-4I4E Raid Controller Guidelines

    HP Z640 Workstations — LSI 9217-4i4e RAID controller guidelines HP Z640 Workstation system board components on page 11to determine the location of system board connectors. NOTE: Hard drives attached to RC J8 are designated by the 9217-4i4e BIOS to be boot devices. If the hard drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.

  • Page 74: Hp Z840 Workstation Cabling Guidelines

    HP Z840 Workstation cabling guidelines HP Z840 Workstation system board components on page 18 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).

  • Page 75: Memory

    ● Install only HP-approved DDR4 DIMMs CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by ● Install only HP-approved DDR4 DIMMs. See http://www.hp.com/go/quickspecs...

  • Page 76: Hp Z440 Workstation Dimm Installation Order

    CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. HP Z440 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM slot).

  • Page 77: Hp Z640 Workstation Dimm Installation Order

    HP Z640 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM slot).

  • Page 78: Hp Z840 Workstation Dimm Installation Order

    HP Z840 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM slot).

  • Page 79: Power Supply

    ● CECP Compliant @ 220V (<4W in S3 – Suspend to RAM) ● Surge tolerant (withstands power surges up to 2000V) HP Z440 power supply specifications 700W 90% Efficient, Custom PSU 525W 85% Efficient, Custom PSU (Wide-Ranging, Active PFC) (Wide-Ranging, Active PFC) Operating voltage range 90–269 VAC...

  • Page 80: Hp Z640 Power Supply Specifications

    HP Z640 power supply specifications 925w 90% Efficient, Custom PSU (Wide-Ranging, Active PFC) Operating voltage range 90–269 VAC 100–127 V 118 V Rated voltage range 200–240 V Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz...

  • Page 81: Hp Z840 Power Supply Specifications

    HP Z840 power supply specifications 850W 88% Efficient, Custom PSU 1125W/1275W*/1450W* 90% (Wide-Ranging, Active PFC) Efficient, Custom PSU (Wide-Ranging, Active PFC) Operating voltage range 90–269 VAC 90–269 VAC 100–127 VAC 118 VAC 100 VAC 118 VAC Rated voltage range 200–240 VAC 115–127 VAC...

  • Page 82: Power Consumption And Heat Dissipation

    Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch.

  • Page 83: System Cabling

    System cabling HP Z440 Workstation system cabling HP Z440 Workstation system board components on page 5 to determine the location of system board connectors. Cable Cable designator on system board PSU cable PCA (Main PWR) PSU cable PCA (PWR MEM)

  • Page 84: Hp Z640 Workstation System Cabling

    HP Z640 Workstation system cabling HP Z640 Workstation system board components on page 11 to determine the location of system board connectors. Cable Cable/system board designator PSU cable PCA P1(PWR) PSU cable PCA P2(PWRMEM) PSU cable First hard drive HDD BAY 0...

  • Page 85: Hp Z840 Workstation System Cabling

    HP Z840 Workstation system cabling HP Z840 Workstation system board components on page 18 to determine the location of system board connectors. Cable Cable/system board designator PSU cable (C1) PCA (P1) PSU cable (C3) PCA (P2) PSU cable (C3) PCA (P3)

  • Page 86: Diagnostics And Troubleshooting

    (tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your region, and click Connect with HP in the upper-right corner.

  • Page 87: Locating Id Labels

    To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. Locating ID labels...

  • Page 88: Diagnosis Guidelines

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are equipped with LED lights to indicate their functionality.

  • Page 89: Troubleshooting Checklist

    ● The latest version of BIOS, drivers, and software are installed. HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, Online support, and Helpful Hints for troubleshooting. Online support Online access and support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services.

  • Page 90: Instant Support And Active Chat

    Instant Support and Active Chat HP Instant Support is a set of web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist.

  • Page 91: During Operation

    NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair these components. HP troubleshooting resources and tools...

  • Page 92: Troubleshooting Scenarios And Solutions

    Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and Software control of the power Press and hold the power button for at least four seconds does not shut down when the switch is not functional.
  • Page 93 Verify that the power supply unit (PSU) cables are connected to the system board. Verify power supply unit PSU functionality: Disconnect the AC power. HP Z840 Workstation only—Remove PSU. All other workstations, unplug cables connected to the system board. Reconnect AC power ●...

  • Page 94: Solving Hard Drive Problems

    Solving hard drive problems Problem Cause Solution Hard drive error Hard disk has bad sectors or has Locate and block the usage of bad sectors. If necessary, failed. reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test. Disk transaction problem The directory structure is bad, or Right-click Start, select Explore, and select a drive.

  • Page 95: Solving Display Problems

    Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct.
  • Page 96 Install the video drivers included in the upgrade kit, or cannot be set. upgraded, the correct video download and install the latest drivers for your graphics card drivers might not be loaded. from http://welcome.hp.com/country/us/en/support.html. Monitor cannot display Change the requested resolution. requested resolution. The picture is broken up, rolls,...

  • Page 97: Solving Audio Problems

    Solving audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar and use the speaker or headphones. turned down. volume slider to adjust the volume. The external speakers are not Turn on the external speakers.

  • Page 98: Solving Printer Problems

    To test the power supply: Unplug the AC power. NOTE: For the HP Z840 Workstation, you must remove the power supply from the chassis. Unplug all power cables to the system boards. Plug in AC power and verify the following: ●...
  • Page 99 Problem Cause Solution every second), followed by a two- A fan might be blocked or not Open the access panel and press the workstation power second pause. turning. button. Verify that the system fan is running. The processor heatsink fan Verify that the processor heatsink fan spins.

  • Page 100: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 101: Diagnostic Codes And Errors

    Ensure the fan is fully and properly seated or installed. If fan is plugged in and seated properly, but is not spinning, the problem might be in the processor fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the processor heatsink.
  • Page 102 Five beeps. Reseat DIMMs. Replace DIMMs one at a time to isolate faulty module. Replace third-party memory with HP memory. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks six Pre-video graphics error.

  • Page 103: Led Color Definitions

    Remove the expansion cards one at a time and try holding the power button again for less than four seconds. The problem might be on the system board. Contact HP for assistance. Press and hold the power button for less than four seconds. If the hard drive LED does not turn on white then: Check that unit is plugged into a working AC outlet.

  • Page 104: Error Messages

    The table shown next describes the POST error messages. Screen message Probable cause Recommended action 102—System Board Failure Potential system board problem; contact HP Support. 110—Out of memory space for Option ROM for a device could not run Run Computer Setup (F10) Utility to disable unneeded option ROMs because of memory constraints.
  • Page 105 Screen message Probable cause Recommended action 214—DIMM Configuration DIMMs are not installed correctly (not See the service label on the computer access panel for the Warning paired correctly). correct memory configurations, and reseat the DIMMs accordingly. 301—Keyboard Error Keyboard failure. Reconnect the keyboard with the computer powered off.
  • Page 106 Screen message Probable cause Recommended action 518—PCI fan not detected PCI fan missing, disconnected, or Reseat the fan cable. defective. Reseat the fan. Replace the fan. 519—Hard drive fan not Hard drive fan missing, disconnected, or Reseat the fan cable. detected defective.
  • Page 107 Move the PCIe device from PCIe slots 3 and/or 4 to slots 3 or 4 with a single CPU other PCIe slots. Add a second processor using appropriate HP accessory kit. 942—Memory Train Error A DIMM or DIMMs did not train correctly.

  • Page 108: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. ● Preparing to configure passwords on page 98 ● Resetting the password jumper on page 99 ● Clearing and resetting the CMOS on page 100 Preparing to configure passwords Computer Setup (F10) Utility enables you to create setup and power-on passwords.

  • Page 109: Resetting The Password Jumper

    Restart the computer: Close the workstation. Reconnect the AC power cord to the power outlet. Turn on the computer and wait for the workstation to display the HP splash screen. Repeat step 1. Replace the jumper on pins 1 and 2.

  • Page 110: Clearing And Resetting The Cmos

    For assistance locating the CMOS button and other system board components, see the system board layout in HP Z840 Workstation system board components on page Close the workstation, reconnect external devices, connect the power cord and power on the workstation.

  • Page 111: Using Computer Setup (F10) Utility To Reset Cmos

    Using Computer Setup (F10) Utility to reset CMOS Access Computer Setup (F10) Utility menu. When Computer Setup message appears in the lower-right corner of the screen, press F10, and then press Enter to bypass the title screen, if necessary. If you do not press while the message is displayed, the computer must be rebooted to access this utility.

  • Page 112: Appendix A Linux Technical Notes

    System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/...

  • Page 113: Network Cards

    HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.

  • Page 114: Amd Graphics Workstations

    Linux systems. HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com.

  • Page 115: Appendix B Configuring Raid Devices

    For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs. RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures.

  • Page 116: Supported Raid Configurations

    ● LSI 2308 controllers — HP Z840 Workstations ● LSI 9217-4i4e controllers — HP Z440 and Z640 Workstations (optional) ● LSI 9270-8i controllers — HP Z440, Z640, and Z840 Workstations (optional) The following RAID configurations are supported: Configuration Description Controllers ●...

  • Page 117: Configuring Intel Sata Raid

    Configuring Intel SATA RAID This section describes how to use Intel ® Rapid Storage Technology enterprise (Intel ® RSTe) to set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology.

  • Page 118: Configuring Raid With The Intel Utility

    Configuring RAID with the Intel utility Follow these steps to create RAID volumes. NOTE: The option ROM displays once for each controller. Following the prompt, select Ctrl+l to choose the controller. Press Ctrl+l when prompted to enter the Intel Rapid Storage Technology enterprise utility (RSTe). Use the arrow keys and the space bar to navigate and select options.

  • Page 119: Configuring Raid On An Lsi 2308 Or Lsi 9217-4I4E Controller

    Configuring RAID on an LSI 2308 or LSI 9217-4i4e controller This section explains how to use the LSI Logic Configuration Utility to set up a SATA or SAS RAID array on the LSI 2308 or LSI 9217-4i4e controllers. NOTE: These instructions apply to both Windows-based systems and Linux-based systems. RAID 0 configuration Follow these steps to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility.

  • Page 120: Raid 1 Configuration

    RAID 1 configuration Follow these steps to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. During BIOS startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility. Use the arrow keys and the space bar to navigate and select options.

  • Page 121: Raid 1E/10 Configuration

    RAID 1E/10 configuration Follow these steps to configure an Integrated Mirroring Extended (IME) volume. The procedure assumes the system has the required disk and disk controllers. NOTE: If an odd number of drives is used, a RAID 1E array is created. If an even number of drives is used, a RAID 10 array is created.

  • Page 122: Configuring Raid On An Lsi 9270-8I Megaraid Controller

    Configuring RAID on an LSI 9270-8i MegaRAID controller This section explains how to use the LSI Logic Configuration Utility to set up SATA or SAS RAID arrays on the LSI 9270-8i MegaRAID controller. NOTE: These instructions apply to both Windows-based systems and Linux-based systems. RAID 0 Follow these steps to configure a RAID 0 volume with the BIOS-based configuration utility.

  • Page 123: Software Raid Solution

    (checksums that allow error detection and limited rebuilding of data in case of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work.

  • Page 124: Configuring Software Raid

    Red Hat Enterprise Linux 6—See the Storage Administration Guide at http://docs.redhat.com/docs/en- US/Red_Hat_Enterprise_Linux/6/html/Storage_Administration_Guide/index.html ● SLED 11—See the Deployment Guide at http://www.suse.com/documentation/sled11/ book_sle_deployment/?page=/documentation/sled11/book_sle_deployment/data/ book_sle_deployment.html. For more information about Open Source and Linux at HP, go to http://h10018.www1.hp.com/wwsolutions/ linux/index.html. 114 Appendix B Configuring RAID devices...

  • Page 125: Appendix C System Board Designators

    SERIAL Serial port sSATA0 sSATA connector sSATA1 sSATA connector P626 sSATA2 sSATA connector sSATA3 sSATA connector MEM FAN Memory fan REARFANS Rear fan header P150 INT USB2 Internal USB 2.0 header HP Z440 and Z640 Workstation system board designators 115...
  • Page 126 Designator Name on board Component Rear Power Switch Rear power button/LED SW50 CMOS Clear CMOS button XBT1 Battery XMM1 CPU0-DIMM8 CPU0 Memory DIMM8 XMM2 CPU0-DIMM7 CPU0 Memory DIMM7 (not loaded on Z640) XMM3 CPU0-DIMM6 CPU0 Memory DIMM6 XMM4 CPU0-DIMM5 CPU0 Memory DIMM5 (not loaded on Z640) XMM5 CPU0-DIMM1 CPU0 Memory DIMM1...

  • Page 127: Hp Z840 Workstations

    Front Audio FRONT USB3 Front USB 3.0 Header INT USB3 Internal USB 3.0 Header SERIAL Serial Port SATA0 AHCI SATA0 Connector SATA1 AHCI SATA1 Connector sSATA0 sSATA Connector sSATA1 sSATA Connector sSATA2 sSATA Connector sSATA3 sSATA Connector HP Z840 Workstations 117...
  • Page 128 Designator Name on board Component CPU+MEM FANS Processor and Memory Fans SAS0 SAS/SATA Port 0 SAS1 SAS/SATA Port 1 SAS2 SAS/SATA Port 2 SAS3 SAS/SATA Port 3 SAS4 SAS/SATA Port 4 SAS5 SAS/SATA Port 5 SAS6 SAS/SATA Port 6 SAS7 SAS/SATA Port 7 P150 INT USB2...
  • Page 129 Designator Name on board Component XMM15 CPU1-DIMM6 CPU1 Memory DIMM6 XMM16 CPU1-DIMM5 CPU1 Memory DIMM5 HP Z840 Workstations 119...

  • Page 130: Appendix D Statement Of Volatility

    TPM nonvolatile memory. Download the latest BIOS for this system and operating system off of the HP website. Follow the instructions on the website to flash the BIOS. This will clear all settings and passwords related to the BIOS.

  • Page 131: Z840 Workstation

    The secondary LOM Flash is inaccessible to the user via any publicly available tools. There are programs used by HP in manufacturing and R&D that allow access, but these are not available outside of HP. The embedded LSI 2308 SAS controller flash ROM can be read, written, and erased via a firmware and BIOS utility SASFLASH.exe available in the latest soft pack release on the HP website.

  • Page 132: Index

    SAS RAID on LSI 2308 or LSI heatsink 50 HP PC Hardware Diagnostics (UEFI) 9217-4i controllers 109 Service considerations 46 downloading 90 SAS RAID on LSI 9270-8i warnings and cautions 45...

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