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Panasonic Manuals
Telephone Accessories
PanaVOICE system
Technician manual
Panasonic PanaVOICE system Technician Manual
Integrated voice processing system
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Insdibg the Panavoice System
Install the System Key
Test Thesystem
Make a Boot Disk
Connect the Telephone System
Voice Mail Integration Features
Program the Teiephone System
Special Telephone System Programming for Non-Integrated Systems
Test the Panavoice System
Connect the Telephone Leads
Configure the Application
Backup the System
Updating the Voice Messaging Software
Check the System Requirements
Prepare for the Update
Update the Software
Installation Notes
Troubleshoot the Hardware
If You Beiieve the Hardware Is Defective
Troubleshooting Panavoice
Moving the System
Moving the Computer
Moving the Software
Instagng Panavoice with au OAI Integration
About OAI Integration
Integration Overview
How the Integration Works
Integration Features for Telephones
Constant Message Count
Examples of Constant Message Count
Display of Touchtone Entry
Large LCD Display Phones &Constant Message Count
Other Displays
Visua,I Menus
Using Keys on the Large Display Telephone
The Imessage List
Tip for Subscribers
Message Waiting Indicators
The System Conversation and Visual Menus
How a Subscriber Uses Visual Menus
Voice Mail Call Handling Features
Avoiding Call Forwarding Conflicts
Setting Rings to Wait
Installation Summary
Preinstallation Checklist
Additional Items
For both Panasonic DBS and DBS 824 You will Need
Telephone System
Voice Messaging System
Preparing the Panasonic DBS
Installing Additional Telephone System Hardware
Panasonic DBS System Programming
Station Information
Special Telephone System Programming
Direct-Inward-Dial (DID)
Resetting the Panasonic DBS Telephone System
Preparing the Voice Messaging System
Connecting the Voice Messaging and Telephone Systems
Connecting the Station Lines to the Voice Messaging System
Installing the Serial Link between the Systems
New Fully-Assembled Panavoice System
Upgrading an Existing Voice Messaging System
If the System Starts as a Demonstration Copy
Testing the System
Running SYSCHK
Using the Coml Port
Application Setup
Configuring the Voice Messaging System
Default Subscriber
Subscribers and Guests
Telephone System Setup
How to Turn Visual Menus on or off
Mailbox Builder
How Mailbox Builder Works
Using Mailbox Builder to Update the Voice Messaging System
After Using Mailbox Builder
Before Using Mailbox Builder
Mailbox Builder Uses Telephone System Information
Starting Mailbox Builder
Mailbox Builder Reports
The Mailbox Builder Report
Sample Mailbox Builder Report
Mailbox Builder Log Report Data
Mailbox Information
Sample
The Call Log Report
Call Log Report Data
Reviewing the Mailbox Builder Report or Call Log Report
Testing the Integration
Training Subscribers
How to Train for Upgrade Installations
What 1S the same
How to Train for New Features
Tips for Subscriber Training
One Week after Training
Troubleshooting
Refresh Interval for Constant Message Count
LCD Display Reference
Prompts Included with OAI Integration Package
Integration Package Prompts
Ting up the Appiication
Using the Application Worksheets to Set up the System
Planning the System
Identify a System Manager
Determine the Primary Users of the System
Visualize the System
Determine Which System Features You Want to Use
Determine How Panavoice Ports will be Used
Plan the Organization of System IDS
Decide Who Owns a Group or Box
Plan Opening Greeting Strategies
Set Schedules
Plan Message Groups
Plan How the System will Provide Directory Assistance
Design Transaction Boxes
Plan Interview Boxes
Setting up the Basic System
Set up the Telephone System Hardware Parameters
Assemble the Site Information
Define the Port Settings
Set up the Operator Box: System IDS and Transfer Options
Set up the Operator Box: Greetings and Messages
Specify Public Settings and Public Fax Box Settings
Specify the System Schedules
Specify General System-Wide Settings
Adding Subscribers, Guests, and Groups
Specify the Default Subscriber Personal ID Information
Specify the Default Subscriber Call Transfer Settings
Specify the Default Subscriber Action Settings
Specify Default Subscriber Notification Settings
Specify the Default Subscriber Conversation Settings
Specify Default Subscriber Access Options Settings
List the System Subscribers
List the System Guests
Set up Message Groups
Set up a System Manager
Setting up Advanced Features
Map Transaction Box Menus and Call Transfer Actions
Set up Transaction Boxes, Part 1 (General Settings and Call Transfer Options)
Set up Transaction Boxes, Part 2 (Greeting and Action after Greeting Options)
Set up Interview Boxes
Balling and Using Remote Maintenance
Remote Maintenance Overview
The Host and Remote Computers
Two Disks for Remote Maintenance
Storing Phone Numbers, Names, and Modem Settings
What You Need for each Computer
Where to Start
Set up the Host Software
Checking that the Host Software Is Loading Correctly
Solving Host Software Problems
Install the Remote Computer's Software
Set up the Remote Software
Setting the Defaul'I Phone Book Entry
Adding a Phone Book Entry for each Host Computer
Solving Problems after Installation
Using Remote Maintenance
Understand the Basics of a Remote Maintenance Session
Accessing Remote Maintenance Menus
Starting the Remote Version
Calling a Host Computer
Returning to DOS
Accessing Menus During a Connection
Ending a Connection
Restarting a Host Computer
Unloading Remote Maintenance from Memory
Recommended Operating System Configurations for the Remote Computer
Prepare for File Transfers
Set File Transfer Options
The File Menu Screen
File Lists
Phone Book ID
Status Box
Functions Line
Highlight Bar
Local/(Arrow)/Host
Message Line
Scroll Bars
Transfer Files between Host and Remote Computers
During the File Transfer
If the File Transfer Fails
Other File Menu Functions
REPLOG Files
Cail Other Computers
Checking TOPTIONS Settings
Setting up a Phone Book Entry
Making a Cai1 Using TOPTIONS
Using TOPTIONS Functions
Remote Maintenance Advanced Features
Suspending and Resuming a Session
Using the Billing Log
Using a Mouse
Editing Files During a Remote Maintenance Session
Troubleshoot Remote Maintenance
Problems with the Remote Version
Problems with the Host Version
Checking the Default Phone Book Entry
Problems with Either Version
Still Having Probiems
Appendix A: Hardware Documentation
Appendix B: Application Worksheets
Appendix C: Resolving Tone Detection Problems
Appendix D: Special Considerations for Dialing Outside Telephone Numbers
Appendix D: Considerations for Dialing
Glossary
Index
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Phone: 877-289-2829
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Troubleshooting
Troubleshooting PanaVOICE
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