Matrox C680 User Manual
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Matrox C680 User Manual

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ENGLISH
®
™
Matrox
C-Series
C680 • C420
User Guide
20216-301-0110
2015.03.05

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Summary of Contents for Matrox C680

  • Page 1 ENGLISH ® ™ Matrox C-Series C680 • C420 User Guide 20216-301-0110 2015.03.05...

  • Page 2: Table Of Contents

    Replacing brackets on your graphics card ....................8 Installing multiple graphics cards ......................9 Connecting your monitors ..................11 Before you begin ............................11 Step-by-step connection setup ......................12 Installing your Matrox software ................13 Before you begin ............................13 Hardware detection ..........................13 Matrox PowerDesk software ................14 Accessing PowerDesk ..........................14 Accessing Matrox PowerDesk help .......................14...
  • Page 3 Customer support ....................26 Matrox Web ............................26 Technical support ..........................26 Driver and software download ......................27 View your warranty information ......................27 Register your Matrox product .......................27 Matrox C-Series – User Guide...

  • Page 4: About This User Guide

    About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Using this guide This guide assumes you’re familiar with basic functions like click, right-click and double-click, and that you’re familiar with the basics of the operating system you’re using.

  • Page 5: Overview

    Overview Thank you for purchasing a Matrox C-Series graphics card. This is a high-performance graphics card that supports PCIe® (PCI Express®) ×16 compliant systems and multi-monitor setups. System requirements Minimum 2 GB RAM ® Hardware Motherboard with available PCI Express ×16 slot...

  • Page 6: Installing Your Graphics Hardware

    “Replacing brackets on your graphics card”, page Before you begin To avoid personal injury and to prevent damage to your computer or Matrox hardware, read the following guidelines before installing your Matrox graphics hardware. Preventing damage to your graphics hardware Always turn off your computer, unplug it, then wait for it to cool before touching any of the internal parts of your computer or installing your Matrox product.

  • Page 7: Step-By-Step Installation

    We recommend using a PCIe ×16 slot with 16 lane support. If your system has multiple PCIe ×16 slots, your choice of PCIe slot may affect your card or system performance. For more information, see your computer manual. Matrox C-Series – User Guide...

  • Page 8: Replacing Brackets On Your Graphics Card

    Secure the bracket of your Matrox card to the computer frame. Your Matrox card is now installed. Before restarting your computer, connect your monitor or monitors (see “Connecting your monitors”, page 11). After connecting, restart your computer and install your Matrox software (see “Installing your Matrox software”, page...

  • Page 9: Installing Multiple Graphics Cards

    Attach and fasten the new bracket with the two screws you just removed. Low-profile bracket Installing multiple graphics cards You can install up to either two (2) Matrox C680 graphics cards or two (2) Matrox C420 graphics cards in your system. WARNING: To avoid damaging your cards, always insert your card as straight as possible into the slot.
  • Page 10 WARNING: To make sure the cable is Ribbon cable inserted properly, the cable edge marked with a red line should be closest to the bracket. Card connector 10 Matrox C-Series – User Guide...

  • Page 11: Connecting Your Monitors

    12). Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox graphics hardware. Your Matrox product supports the following adapters: Mini DisplayPort to DisplayPort...

  • Page 12: Step-By-Step Connection Setup

    Repeat step 1 for each monitor you want to DisplayPort adapter connect. Monitor connector (DisplayPort) Your Matrox card is now installed. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 13). 12 Matrox C-Series – User Guide...

  • Page 13: Installing Your Matrox Software

    Installing your Matrox software This section describes how to install Matrox software for Windows 8.1, Windows Server 2012 R2, Windows Server 2008 R2, Windows 7, and Windows Embedded Standard 7. The installation of the display driver is the same for the 32-bit and 64-bit versions.

  • Page 14: Matrox Powerdesk Software

    Right-click your Windows desktop and select Launch Matrox PowerDesk Accessing Matrox PowerDesk help For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. While using Matrox PowerDesk software, you can access the help file in several ways:...

  • Page 15: Troubleshooting

    Solution If graphics hardware is built into your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card. Check your system manual for instructions on how to disable your computer’s built-in graphics hardware. Matrox C-Series – User Guide 15...
  • Page 16 Before removing software, make sure you have all the necessary files to reinstall software that may still be needed. Also, make sure the display driver you reinstall supports all Matrox products in your computer. Note: You may need administrator rights to uninstall certain software. For more information, see Windows documentation.
  • Page 17 Matrox C-Series WDDM Driver Uninstall Restart your computer for the changes to take effect. After your computer has restarted, install the latest display driver for your Matrox card. You may also need to reinstall other Matrox software. Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall Matrox display driver...
  • Page 18 The installation of a graphics card may have caused your computer to reallocate system resources. Solution Try reinstalling your network drivers. Solution Try moving your Matrox graphics card to another PCIe slot in your computer. For instructions on how to safely install your Matrox card, see “Installing your graphics hardware”, page Problem Using multiple displays under Windows 7 program doesn’t work with...
  • Page 19 Solution If you’re using multiple displays in independent mode, try using stretched mode instead. Programs that don’t work in independent mode may work in stretched mode. For more information, see Matrox PowerDesk help. Matrox C-Series – User Guide 19...
  • Page 20 (Software doesn’t work with a certain graphics card, or another graphics card doesn’t work at all) Cause If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer. Solution Disable or remove any graphics hardware not supported by the display driver you want to use.
  • Page 21 Solution If possible, update your Matrox display driver. Matrox makes new display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.
  • Page 22 (double-click*). (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) Click the tab. Pointers In the box, select (or reselect) “ ”, then click Scheme (None) 22 Matrox C-Series – User Guide...
  • Page 23 Solution To get a copy of a DVD video that’s compatible with the region code of your DVD player, contact the vendor of that video. Matrox C-Series – User Guide 23...

  • Page 24: Product Information

    * DVI and HDMI monitors are supported using identical third-party active adapters (sold separately). † Certain limitations may apply. Matrox strongly recommends that you review the HDCP Web site (www.digital-cp.com) and make sure you understand your legal obligations and responsibility.

  • Page 25: Environmental

    For information on the capabilities of your monitor, see your monitor documentation. C680 only – Matrox C680 products support 4K UHD (Ultra High Definition) monitors, including those that require internal MST. Monitors that use internal MST are seen by PowerDesk as two (2) daisy-chained monitors.

  • Page 26: Customer Support

    Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance. Your dealer is familiar with your complete system.

  • Page 27: Driver And Software Download

    Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers).
  • Page 28 (extension 2026) • Attention: Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation.
  • Page 29 B. (Español) Información para usuarios europeos – Información sobre la conformidad Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 2004/108/EC para dispositivos digitales de Clase B. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24.
  • Page 30 Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio. FRANCE Avertissement sur l’épilepsie À...
  • Page 31 Copyright © 2015 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati •...
  • Page 32 • (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes.
  • Page 33 However, no responsibility is assumed by Matrox Graphics Inc. for its use, for its reproduction and/or distribution, in whole or in part;...
  • Page 34 Matrox Graphics Inc. 1055 Saint Regis Boulevard Web site: www.matrox.com/graphics Dorval, Quebec, Canada H9P 2T4 Technical support: North America: 1-800-361-1408 www.matrox.com/graphics/support International: (514) 822-6000 To locate the sales office nearest you, visit Email: graphics@matrox.com www.matrox.com/graphics/contact...

This manual is also suitable for:

C420

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