Avaya 9608 User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. IP Office 9608
  6. User manual

Avaya 9608 User Manual

Ip deskphones sip
Hide thumbs Also See for 9608:
Table of Contents

Advertisement

Quick Links

See also: Administrator's Manual , Instruction Manual
Using Avaya 9608/9608G/9611G IP
Deskphones SIP
Release 6.3.1
Issue 2
January 2014

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 9608 and is the answer not in the manual?

Questions and answers

Related Manuals for Avaya 9608

Summary of Contents for Avaya 9608

  • Page 1 Using Avaya 9608/9608G/9611G IP Deskphones SIP Release 6.3.1 Issue 2 January 2014...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to 9608/9608G and 9611G SIP deskphones......Physical layout............................9 About connection jacks..........................12 Navigation tips............................13 About icons............................... 13 Call history icons for 9608/9608G deskphones................16 Call history icons for 9611G Deskphones..................16 Presence icons for 9608/9608G deskphones.................. 17 Presence icons for 9611G Deskphones...................
  • Page 6 Excluding others from bridging on to your call..................60 Independent alerting for each Bridged Call Appearance................60 Chapter 9: Using the contacts feature................Adding a new contact..........................63 Editing a contact............................64 Searching for a contact..........................65 Extended searching..........................65 Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 7 Extending a call to your cell phone (EC500)..................90 Chapter 14: Tracking presence information..............Chapter 15: About Hotline....................Chapter 16: Using the Calendar..................Calendar appointment reminders......................95 Reviewing your appointments........................95 Chapter 17: Limited access during failover..............Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 8 Chapter 18: Locking and logging in to and logging out of your deskphone....Logging in to your deskphone........................99 Locking and unlocking your telephone...................... 99 Logging out of your deskphone extension....................100 Index............................. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 9: Chapter 1: Introduction To 9608/9608G And 9611G Sip Deskphones

    Multiple button modules must all be the same type and same model.The 9611G deskphone has a color display, while the 9608 and 9608G models have a black and white display. The 9611G deskphone has a smaller display area than the 9608G deskphone. Unless specifically stated in this guide, the two models are essentially the same in terms of features and functionality.
  • Page 10 Introduction to 9608/9608G and 9611G SIP deskphones Figure 1: 9608/9608G and 9611 deskphones button layout Note: Your deskphone might have labeled buttons. The following table provides descriptions of buttons and features of the 9608, 9608G, and 9611G deskphones. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 11 Physical layout Name Description USB port While the 9608 and 9608G models do not have a USB port, the USB port in the 9611G is disabled and will be activated in a future software release. Message An illuminated red light in the upper-right corner of your waiting phone indicates that you have voice mail.

  • Page 12: About Connection Jacks

    Note: Only HIS headset cords are compatible with your phone. About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya one-X Deskphone 9608/9608G and 9611G models. The image schematically describes which device to connect in which jack.

  • Page 13: Navigation Tips

    Use the right and left navigation buttons to move between the Phone screen and Features list, or the Features list and the System Numbers list. About icons Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 14 Introduction to 9608/9608G and 9611G SIP deskphones Icon Description Missed call on your phone. Incoming call; indicates you have answered this call. Outgoing call; indicates you have made this call. EC500 has been activated. Incoming call is alerting. Call is active.
  • Page 15 Icon indicating the telephone is not connected to its network and is operating in "failover" mode. Some features may not be available or work correctly. See Limited access during failover on page 97 for information. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 16: Call History Icons For 9608/9608G Deskphones

    Introduction to 9608/9608G and 9611G SIP deskphones Icon Description If this icon appears in the appearance line, that indicates that the phone has encountered a failure and has preserved the media session until the near end user hangs up. This contact or feature is designated a "favorite." See Setting up favorites on page 26 for more information.

  • Page 17: Presence Icons For 9608/9608G Deskphones

    Presence icon signifying this contact is available; the contact whose presence is indicated is registered (logged in) and that phone is in an idle state. Presence icon signifying this contact is currently on his or her phone; Busy indicator. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 18: Administrative Messages

    Introduction to 9608/9608G and 9611G SIP deskphones Icon Description Presence icon indicating this contact is not logged in (unregistered). Presence icon indicating this contact's phone is busy with the Send All Calls feature active. This icon also designates that a feature is not available at this point of a call.

  • Page 19: Telephone Stand

    Viewing Network Information Your system administrator might ask you to check certain phone or network settings to investigate problems. You can obtain network information from the Avaya Menu. Network Information has seven different screens for viewing the options:Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters,...
  • Page 20 Introduction to 9608/9608G and 9611G SIP deskphones Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 21: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press Home , you see one of the following menus, depending on how your administrator has...

  • Page 22: Displaying The Phone Screen On Dialing

    3. Press Change to select one of the following: • Yes: To display the Phone screen when you dial a number. • No: To remain on the current screen when you dial a number. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 23: Displaying The Phone Screen On Receiving A Call

    Procedure 1. Press Home. 2. Press Select to select Options & Settings > Call Settings > Display Call Timers. 3. Press Change to select Yes or No. 4. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 24: Setting Redial Options

    4. Press Save. Setting the audio path You can set your phone to go off-hook on the Speaker or the Headset when you make an on- hook call. Procedure 1. Press Home. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 25: Setting Dialing Options

    Procedure 1. Press Home. 2. Press Select to select Options & Settings > Call Settings > Toggle Caller Name and Number. 3. Press Change to select Yes or No. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 26: Setting Up Speed Dialing

    You can change the labels that are displayed for your extensions, features, and system numbers or speed dial buttons. For example, you can change the label for your extension to Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 27: Adjusting The Brightness Or Contrast Of The Display

    1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 10. 2. Press Select to select Options & Settings > Application Settings > Personalize Button Labels.

  • Page 28: Setting The Return To Home Screen Option

    2. Press Select to select Options & Settings > Screen & Sound Options > Text Size. 3. Press Change to select one of the following: • Normal: To set the default text size. • Large: To set the large text size. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 29: Setting A Ring Tone For Incoming Forwarded Calls

    Procedure 1. Press Home. 2. Press Select to select Options & Settings > Screen & Sound Options > Personalized Ringing. 3. Press Change to select the required ring tone. 4. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 30: Setting A Ring Tone For Team Button

    • Audible: Provides an audio alert. • Visual: Provides a visual alert. • Both: Provides both audio alert and visual alert. • None: Provides no call pickup alert. 4. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 31: Setting A Ring Tone For A Call Pickup Group

    About this task If your system administrator has set up an alternate background choice, you can change the logo your screen displays. Logos are not available on 9608 deskphones. Note: Your system administrator can also change the background logo through the settings file.

  • Page 32: Turning Error Tones On Or Off

    • Very Long Procedure 1. Press Home. 2. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat Delay. 3. Press Change to select the required option. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 33: Activating Mute Alerting

    • Full: Each call appearance or feature occupies the entire width of a line. • Half: Each call appearance or feature occupies half the width of a line, effectively splitting the screen in half or half to full. 4. Press Save. Changing the display language Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 34: Setting The Time Format

    Procedure 1. Press HOME. 2. Press Select to select Options & Settings > Advanced Options > Headset Profile. 3. Press Change to select the profile that matches your headset. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 35: Turning Automatic Gain Control On Or Off

    Options & Settings For more information on headset profiles that Avaya supports, see the document ® Avaya one-X 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website. 4. Press Save. Turning automatic gain control on or off About this task The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant and better quality audio.

  • Page 36: Integrating Other Applications With Your Phone

    Setting the value to 0 minutes will cause the reminder to be displayed at the start time of the appointment. To enter minutes, select More, then 123 and type the number of minutes. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 37: Browser

    Web browser vary depending on how your system administrator has configured your deskphone. For more information, contact your system administrator. Access the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone. Note: The 9601 deskphone does not support displaying images through the browser.

  • Page 38: Making A Call Using A Click To Dial Link

    2. Press the line button corresponding to the line with the link or press OK. The deskphone initiates a call to the person or number associated with the click to dial link. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 39: Chapter 3: Answering A Call

    Phone Screen on Ringing option to Yes. For more information, see Displaying the Phone screen on receiving a call on page 23. Ignoring an incoming call About this task Use this task to turn off the ringer for an incoming call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 40: Putting A Call On Hold

    Procedure 1. Press Mute during a call so that the other person on the call cannot hear you. 2. Press Mute again to unmute the call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 41: Configuring Mute Alert

    Switching to another deskphone during an active call About this task Use this task to switch to another registered deskphone during an active call when you have registered more than one deskphone with your extension. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 42: Transferring A Call

    Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 43: Chapter 4: Making A Call

    Some call servers will call back to confirm the emergency status. The phone automatically answers the incoming call on the Speaker by going off hook. 3. To end the emergency call,press End Call or press Speaker. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 44: Redialing A Number

    About this task Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers, so you can dial them with one touch. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 45: Making A Call Using Edit Dialing

    When you have the edit dial option enabled, you can make a call using the URI dialing feature. To make a call using URI dialing, you must know the URI of the extension that you want to call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 46: Calling A Person From The Contacts List

    3. Scroll up or down to select the person or number you want to call. 4. Select the person or number you want to call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 47: Dialing An E.164 Number

    If you are using the SPEAKER, the HEADSET, or the call appearance line, the deskphone displays the plus sign (+) softkey on the screen. 2. Dial the number that you want to call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 48 Making a call Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 49: Chapter 5: Paging

    The extensions in the group that you are calling auto answer the page. 2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio path. 3. Press End Call to stop paging. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 50 Paging Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 51: Chapter 6: About Forwarding Calls

    3. Press Select or the corresponding line button to activate the feature. Activating call forwarding About this task Use this task to forward your calls to a specified number. Procedure 1. Gain access to the Features menu. 2. Scroll to choose Call Forward. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 52: Disabling Call Forwarding

    2. Press Select to choose Call Fwd Busy/No Ans. 3. Enter the number to which you want to forward your calls. 4. Press OK to turn call forwarding off if it is already on. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 53: Setting Rules For Enhanced Call Forwarding

    3. Press Save. 4. Perform one of the following actions: • To activate forwarding for a rule, press Turn on for that rule. • To activate forwarding for all the rules, press All on. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 54: Editing A Rule

    1. Access the Enhanced Call Forward feature from the Features screen. 2. Select the rule that you want to turn off. 3. Press Turn off. 4. To turn off all the active rules, pressAll off. 5. Press Exit. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 55: Chapter 7: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 56: Putting A Conference Call On Hold

    If you are not able to view the details of a conference, contact your system administrator. Procedure 1. On the Phone screen, select your active call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...
  • Page 57 4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat these steps to add another person to the conference. 6. Press Details button to access the details on the participants. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 58 Using the conference feature Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 59: Chapter 8: Using Bridged Call Appearances

    Joining a call on a bridged line About this task Use this task to join an existing call on a bridged line. Procedure 1. Select the bridged call in progress that you want to join. 2. Press Bridge. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 60: Making An Outgoing Call On A Bridged Line

    Independent alerting for each Bridged Call Appearance You can use the Independent alerting for each Bridged Call Appearance feature if your system administrator has enabled the feature for your extension. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...
  • Page 61 • Delayed: The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 62 Using bridged call appearances Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 63: Chapter 9: Using The Contacts Feature

    Bksp softkey to remove the character to the left of the cursor. 3. Choose Yes in the Track Presence field to know the presence information for this contact. If the presence information is available for this person, the deskphone Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 64: Editing A Contact

    3. Press More > Edit. 4. Choose the field you want to edit. 5. Use the dialpad and softkeys to make changes to the contact information. 6. Press Save . Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 65: Searching For A Contact

    If your system administrator has set up a corporate contact list or database and has made the extended searching feature available, you can make a call to other users in your system by name. Procedure 1. Press Contacts. 2. Press More > Search. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 66: Viewing A Contact's Details

    If you have not specified a ringtone for a contact, the deskphone plays the default ringtone. Procedure 1. Press CONTACTS. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 67: Deleting A Contact

    Using the Exchange Contacts feature, you can perform the following actions on your Outlook contacts from your Deskphone: • View the contacts. • Search for a particular contact. • Call a contact. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 68 3. To copy a contact from the Exchange server to the contacts list, press +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 69: Chapter 10: Call History

    When contacts whose presence you have set up to track have called you, the applicable presence icon displays along with their call information. See About icons for a description of the icons. 3. Scroll up or down to view the entries on the list. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 70: Viewing Call History Details

    4. If necessary, edit the name and telephone number. 5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. 3. Press More > Delete. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 71: Clearing All Call History Entries

    • To turn off logging your calls, select History. • To turn off logging the bridged lines, select Log Bridged Calls. 3. Press Change or OK to turn call history logging on or off. 4. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 72 Call History Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 73: Chapter 11: About Team Button

    The monitored extension is busy on other call, and the user has enabled Single Ringing. The monitored extension is busy on other call, and the user has enabled Multiple Ringing. The following table shows different icons of the Team Button feature for 9608/9608G deskphones. Icon Indication The monitored extension is idle.

  • Page 74: Viewing The Status Of Monitored Stations

    About this task Use this task to make a call to a monitored extension. Ensure that the monitored station to which you make the call is in an idle state. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 75: Assigning Ring Tone To A Monitored Station

    2. Select Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. Scroll through the list to select the monitored deskphone. 4. Select the required ring tone from the list. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 76 About Team Button Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 77: Chapter 12: Receiving Your Messages

    You can use this feature only if your administrator has enabled this feature. Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 78 Receiving your messages Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 79: Chapter 13: About Features

    Feature names are often abbreviated to fit your deskphone or button module display area. Use this table as a cross-reference to standard feature names and their corresponding common abbreviations. Depending on how your system is administered, not all features shown here Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 80 Extending a call to your cell phone Extend Call (EC500) on page 90 Picking up a call to another call Ext Pickup pickup group on page 86 Tracing a malicious call MCT Act page 87 Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 81: Monitoring Other Extensions At A Glance

    Busy. 3. To call a monitored extension, scroll to the applicable line and press the line button associated with that extension. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 82: Assigning Labels To Auto-Dial Numbers

    1. Gain access to the Features menu when you get a busy signal from the extension that you called. 2. Scroll to Auto Callback . 3. Press OK or press the corresponding line button. When you hang up the callback call, the feature deactivates automatically. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 83: Making An Auto Intercom Call

    84. 3. Press OK. 4. Enter the extension number you do not want the called party to see. 5. Press Enter or OK to start calling party number blocking. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 84: Displaying Your Extension On Outgoing Calls

    2. Press OK or the corresponding line button to choose Call Park. After parking the call successfully, the deskphone provides a confirmation tone. Next steps For answering a parked call from the parked extension, see Unparking a call on page 85 Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 85: Unparking A Call

    7. Select the ringtone using the navigation keys. 8. To set the type of alerts for call pickup, select Call Pickup Indication. 9. Select the call pickup indication type using the right or left navigation keys. 10. Press Save. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 86: Picking Up A Call To Another Call Pickup Group

    Answering a call for a call pickup group member Procedure 1. From the Phone screen, gain access to the Features menu. 2. Scroll to Call Pickup and press OK . Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 87: Calling Someone In Your Intercom Group

    2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to start the trace. An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT. Important: Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

  • Page 88: Recording A Call

    1. Before dialing, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Priority Call and press OK or just press the corresponding line button. 3. Enter the extension you want to call. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 89: Interrupting A Call With A Whisper Page

    Only the connection to and from the phone instrument is encrypted. This encryption may not extend beyond the call server. For 9608/9608G deskphones, if you have set the screen width of your deskphone to half, the deskphone does not show the secure icon.

  • Page 90: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    2. Scroll to Extend Call , and press OK to forward the call to your mobile phone. 3. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 91: Chapter 14: Tracking Presence Information

    To view the presence information about your contacts, press CONTACTS. The deskphone displays presence icons in your contacts list to show the status of your contacts. For more information on presence icons, see About icons on page 13 Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 92 Tracking presence information Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 93: Chapter 15: About Hotline

    To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 94 About Hotline Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 95: Chapter 16: Using The Calendar

    Chapter 16: Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya ® Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 96 • If you pressed More and want to re-display the previous set of softkeys, press More again. • To exit the calendar and return to the Phone screen, press More > Exit. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 97: Chapter 17: Limited Access During Failover

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Avaya Menu for possible actions. Important: Do not log your telephone off during failover or until normal service is restored on your original telephone server.
  • Page 98 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 99: Chapter 18: Locking And Logging In To And Logging Out Of Your Deskphone

    About this task Use this task to log in to your deskphone. Avaya Deskphone SIP 6.3 supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.

  • Page 100: Logging Out Of Your Deskphone Extension

    3. To unlock your phone, pressUnlock and enter the password you use for telephone login. Logging out of your deskphone extension Procedure 1. Press Home. 2. Press Log Out to choose Log Out. 3. Press Yes when the deskphone prompts for confirmation. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014 Comments? infodev@avaya.com...

  • Page 101: Index

    ..............Browser, WML ............Conference calls ........... busy indicator ............. about ..............button click sounds ............. dropping a participant .......... configuring ............putting a call on hold ..........Button labels ............... Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 102 ......exclusion ..............hotline ................. Extension .............. blocking display of ..........unblocking display of ..........Icons in telephone display ........about .............. failover ................ Incoming call .............. Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 103 ............setting ..............navigation tips ............Return to Home Screen option ........Network information ........... Ring tone .............. viewing ..............selecting ............... setting for call pickup ........... On-hook dialing ............Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...
  • Page 104 Visual Alerts ............... switching deskphone ..........configuring ............Voice mail, logging in ..........team button ..............speed dialing ............Team Button ............Whisper page ............. Telephone display icons ........WML browser, browser ..........Using Avaya 9608/9608G/9611G IP Deskphones SIP January 2014...

This manual is also suitable for:

9608g9611g

Table of Contents

Save PDF