11 Troubleshooting Tips and Tools
11.1 Factory resetting phone
Should an invalid configuration be downloaded to or set on the phone it may be necessary to
perform a factory reset. Resetting the phone to factory defaults removes all configuration
settings from the phone including those applied via the web interface and menu of the phone.
Steps to Factory Reset a phone:
Method 1:
1. Press and hold the Confirm
displayed. Release the key.
2. Press the Confirm
Method 2:
1. Press Menu.
2. Select 3-Settings.
3. Select 2-Advanced.
4. Enter Admin password. Default password is 'admin.'
5. Select 4-Reset Factory.
6. The screen will display Reset to Factory? , press the Confirm key to proceed with reset.
Screen will display Please wait Reset. .
7. The phone will now perform initialization per section 9.2.
11.2 Rebooting phone
Should the need to arise to reboot / restart the phone this may be done using the following
method.
1. Press and hold the X / End Call key for 10 seconds until "Warning Reboot?" is displayed.
Release the key.
2. Press the Confirm
key for 10 seconds until "Reset to Factory" is
key to proceed with Factory Reset.
key to proceed with Reboot.
ZIP 3xi Installation and Configuration Guide (0000000359)
© 2013 Zultys, Inc. No reproduction or distribution without permission
Technical Publications
Revision 4a / March 28, 2013
Page 39 of 43
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