Do you have a question about the HSR25 and is the answer not in the manual?
Questions and answers
Dave Monk
February 6, 2025
Hi we have been out to a heater that has water going into but none coming out. What could be the issue please ?
1 comments:
Mr. Anderson
February 10, 2025
Possible issues if a Heatstore HSR25 heater has water going in but none coming out:
1. Thermal Cut-Out Tripped – Check if the thermal cut-out has been activated. If so, reset it and inspect the thermostat for failure in the closed position or an excessively high setting. Replace if necessary. 2. Element Failure – A faulty heating element may prevent proper operation. Replace the element if needed. 3. Thermostat Faulty – If the thermostat has failed in an open circuit, it may prevent heating. Check and replace if required. 4. Blocked Outlet or Pipes – Ensure that outlet pipes are not clogged or obstructed, preventing water flow.
Check these components systematically to identify and resolve the issue.
Page 1
HEATSTORE Installation and User Instructions Rectangular Combination Water Heaters Models: HSR25, HSR45, HSR70, HSR115 PACK CONTENTS Heater, Float Valve & Arm, Float, Overflow Fitting, Dip Tube, Screened Breather, Wall Mounting Collars & Installation and User Instructions. WARNING This water heater must only be installed by qualified persons.
INTRODUCTION The HSR Series units are designed to supply hot water for handwashing, dishwashing and general purposes to cloakrooms, canteens and kitchen areas. Containing an integral cold water cistern, they are ideal for installations where the cold feed is from the mains supply but an unvented situation is impractical.
1.0 IMPORTANT INSTALLATION POINTS 1.1 Ensure that the wall or supporting structure is of adequate strength to support the heater. (Refer to table 1.) 1.2 The Water Regulations require a minimum of 350 mm unobstructed space above the heater lid to allow the float valve to be replaced. However, a space of 200 mm is sufficient to replace the HSR Series float valve.
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2.1 Decide on the best position for the heater taking account of paragraphs 1.2 and 1.3 and inlet and outlet connections. The float valve and overflow assembly can be fitted on either side of the heater. 2.2 Using the template provided mark the position of the top two fixing holes. Before drilling the wall ensure there are no hidden services such as water, gas or electrical cables embedded in the area of the wall to be drilled.
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2.5 Fit the overflow fitting complete with dip tube. (Refer to figure 4.) Fit the blanking plugs in the unused holes. RUBBER WASHER NYLON SPACER OVERFLOW ASSEMBLY DIP TUBE CISTERN OUTER CASE TANK FIG 4 : OVERFLOW - FITTING 2.6 Make the electrical connection to the heater and set the controls. Do not switch on. See section 3.
3.0 INSTALLATION - ELECTRICAL REQUIREMENTS WARNING: This appliance must be earthed. It is suitable for 230/240V a.c. supply only. Installation must be in accordance with BS 78671, Requirements for Electrical Installations (I.E.E. Wiring Regulations.) 3.1 The electrical supply should be fused at 13 A and be via a readily accessible double pole isolating switch with a contact separation of at least 3mm in both poles.
THERMAL CUT-OUT "F" HEATER PLATE NUTS (4 OFF) "F" NEUTRAL TERMINAL RE-SET BUTTON CONTROL THERMOSTAT FIG 5 : ELECTRICAL CONNECTIONS 4.0 TEMPERATURE SETTINGS Control Thermostat : The heater is fitted with an adjustable Cotherm TSD 01105 rod type thermostat. This does not have a calibrated scale. The minimum setting (approximately18°C) is indicated by -...
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5.0 COMMISSIONING 5.1 Do not switch on the electrical supply until the unit has been filled with water and checked for leaks. 5.2 Ensure the isolating valve on the outlet is open and that all the taps connected to the outlet are closed. 5.3 Check the cold feed and vent pipe are free from obstruction.
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6.0 MAINTENANCE - HEATING ELEMENT REPLACEMENT 6.1 Isolate the unit from the electrical supply. 6.2 Check the water temperature from a hot tap, and run until cold. 6.3 Turn off the water supply to the unit at the servicing valve. 6.4 Drain the unit by opening a outlet hot tap and removing the drain nut on the underside.
7.0 SPARE PARTS The following spare parts are available for your Heatstore water heater. Please refer to the Rating Label on the bottom of your heater before ordering to ensure the correct spare part is obtained. IMPORTANT NOTE On all heaters installed outside the UK it is essential to quote all the model details on the rating label especially voltage and kW rating.
8.0 FAULT FINDING Disconnect the electrical supply before removing the terminal cover. It is recommended that any service operations on this Heatstore heater are carried out by a competent person. FAULT POSSIBLE CAUSES ACTION Water not heating 1. Electrical supply fault.
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This guarantee in no way affects the statutory rights of the consumer. The policy of Heatstore is that of continuous improvements and development, therefore the right is reserved to change specification without notice. KEEP THIS LEAFLET IN A SAFE PLACE FOR FUTURE REFERENCE...
Need help?
Do you have a question about the HSR25 and is the answer not in the manual?
Questions and answers
Hi we have been out to a heater that has water going into but none coming out. What could be the issue please ?
Possible issues if a Heatstore HSR25 heater has water going in but none coming out:
1. Thermal Cut-Out Tripped – Check if the thermal cut-out has been activated. If so, reset it and inspect the thermostat for failure in the closed position or an excessively high setting. Replace if necessary.
2. Element Failure – A faulty heating element may prevent proper operation. Replace the element if needed.
3. Thermostat Faulty – If the thermostat has failed in an open circuit, it may prevent heating. Check and replace if required.
4. Blocked Outlet or Pipes – Ensure that outlet pipes are not clogged or obstructed, preventing water flow.
Check these components systematically to identify and resolve the issue.
This answer is automatically generated