Avaya IP Office 8.1 Product Description

page of 478

/ 478
Contents
Table of Contents
Bookmarks

Table of Contents

Quick Links

IP Office 8.1

Product Description

15-601041 Issue 26.k.- (16 August 2012 - 08:17)

Table of Contents

Need help?

Do you have a question about the IP Office 8.1 and is the answer not in the manual?

Questions and answers

Summary of Contents for Avaya IP Office 8.1

Page 1 IP Office 8.1 Product Description 15-601041 Issue 26.k.- (16 August 2012 - 08:17)
Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Page 3: Table Of Contents
System Features ..............32 IP Office 8.1 Interoperability ..............266 3. IP Office Basic Edition Norstar® Remote Phone Support ..............269 Mode Avaya Session Border Controller for Enterprise ..............272 Hardware ..............51 VoIP FAQ ..............272 Telephones ..............53 9.
Page 4 IP Office Simplified Manager ..............422 IP Office Monitor ..............424 Simple Network Management Protocol (SNMP) ..............425 System Status Application ..............426 Product Description © 2012 AVAYA All rights reserved. Page 4 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 6: Avaya Ip Office
Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers.
Page 7 LAN – you can even take them home and get all the features you have at the office. With Avaya IP Office, a PC or laptop and an internet connection you can turn the screen of your PC into a telephone.
Page 8 Collaborate with customers, partners, suppliers and remote employees. IP Office includes a 128 party audio conference bridge (64 max in one conference) to keep people working together and travel costs down. With Avaya IP Office, your organization can have its own private, secure conference bridge and eliminate expensive fees to third party conference providers.
Page 9: What's New In Ip Office Release 8.1
Wallboard – Configurable update interval o Wallboard – Monitor table o CCR support for 96x1 Phones o CCR Client Browser on Windows 7 Product Description © 2012 AVAYA All rights reserved. Page 9 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 10: Voice Communication Solution Features
· one-X ® Portal for IP Office websockets · Debug enhancement – Logger stamp support · SSL/VPN Remote Access · On-Boarding automation to support the introduction of the new Avaya IP Office Support Services IP Office Demo Kits · Power Demo Kit ·...
Page 11: Data Communication Solution Features
· LAN Switching The IP Office 500 V2 offers 2 switched Layer 3 Ethernet ports. · LDAP Client Support For standards based directory synchronization with Avaya one-X™ Portal for IP Office and Phone Manager. Product Description © 2012 AVAYA All rights reserved.
Page 12: Applications Platform Features
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any telephone capable of tone dialing. When used with Avaya one-X™ Portal for IP Office, the PC can be used to control message playback.
Page 13: Management Tools
Management Tools Avaya IP Office is easily managed with its management options. IP Office Web Manager is a new browser-based management tool designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers.
Page 14: Scalable Platform
· Wireless Telephones Avaya DECT R4 base stations can be added to support the Avaya DECT R4 3720 and 3725 telephones. The IP Office digital station interfaces support the Avaya 3810 telephone. The Avaya 3600 Series wireless VoIP telephones are also supported.
Page 15 · Israel · Sweden · Italy · Switzerland · Kuwait · Turkey · Latvia · UAE · Liechtenstein · United Kingdom · Lithuania Product Description © 2012 AVAYA All rights reserved. Page 15 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 17: Ip Office Basic Edition Partner® Mode
Chapter 2. IP Office Basic Edition PARTNER® Mode Product Description © 2012 AVAYA All rights reserved. Page 17 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 18: 2. Ip Office Basic Edition Partner
The original MLS Series telephones and older wireless telephones are not supported. PARTNER Mode also supports a new line of Avaya digital telephones – the 9500 Series telephones, and supports the Nortel T-Series and M-Series digital telephones.
Page 19 Graphical User Interface (GUI) – PARTNER Mode provides a "Simplified Manager" mode in the IP · Office Manager software; allowing you to program the system in less than 30 minutes. Product Description © 2012 AVAYA All rights reserved. Page 19 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 20: Hardware
The Phone 8 module provides eight additional analog station ports and supports one of the following optional trunk cards: ATM4 or PRI/T1. Product Description © 2012 AVAYA All rights reserved. Page 20 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 21 ATM4 – provides four analog CO line ports. Supports Caller ID · PRI/T1 – supports full PRI or T1. Limit 1 PRI/T1 card per system · Product Description © 2012 AVAYA All rights reserved. Page 21 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 22: Telephones
· Programmable Buttons As well as the usual dialing keys, Avaya 1400 digital telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb.
Page 23 The 9508 has eight buttons (with Red and Green LED’s) and has two "pages" providing a total of 24 programmable buttons. As well as the usual dialing keys, Avaya 9500 digital telephones have dedicated function buttons like Mute, Volume, Speaker, Headset, Call Logs and Contacts. In addition to these, there are keys that can be programmed with a range of selected special functions.
Page 24 T-Series Telephones: T7316E, T7208, T7100, T7000 and the T24KIM (not shown) · M-Series Telephones: M7324, M7310 and the CAP/KLM Button Module · Product Description © 2012 AVAYA All rights reserved. Page 24 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 25 When connected to PARTNER Mode, the top row of buttons on the 18D and 34D telephones come pre- programmed with the following features: Last Number · Conference Drop · Voicemail Access · Recall · Product Description © 2012 AVAYA All rights reserved. Page 25 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 26 Note: PARTNER ACS telephones are only available in the North America region, and work only with PARTNER Mode and Mu-Law SD cards running in Basic Edition. Product Description © 2012 AVAYA All rights reserved. Page 26 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 27: Wireless Telephones
Wireless telephones 3920 Wireless T7406E Wireless Digital Mobility 7400 Wireless Note 1: The 3910 Wireless telephone is discontinued, but it is still supported. Product Description © 2012 AVAYA All rights reserved. Page 27 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 28 Analog telephones connected to a phone module or Combination Card default to intercom dial tone. To place an outgoing call, the user will dial 9. Analog telephones connected to an ETR module follows programmed Automatic Line Selection. Product Description © 2012 AVAYA All rights reserved. Page 28 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 29: System Administration
When you execute Manager, the program searches for any IP500 V2 units running PARTNER Mode on your network and will automatically connect using the default login and password. You are then presented with a "Simplified Manager" Screen: Product Description © 2012 AVAYA All rights reserved. Page 29 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 30 Further details can be found in the IP Office Norstar PARTNER Manager documentation guide posted on the Avaya Support website. Product Description © 2012 AVAYA All rights reserved. Page 30 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 31 Application Programming Interface (TAPI) Application Programming Interface (TAPI) allows new and existing server-based applications from Avaya’s Developer Connection (DevConnect) program to work with and enhance the operation of the system. The current requirement is to support a screen pop type application called “Pickup IP” which is also supported on IP Office.
Page 32: System Features
On Hook Dialing Voice Messaging Direct Inward Dialing (DID) One Touch Transfer Visual Messaging DID to Auto Attendant Paging Features Wake-up Service Product Description © 2012 AVAYA All rights reserved. Page 32 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 33: Emergency Dialing
Allowed Phone Number List. The System Administrator can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each. Product Description © 2012 AVAYA All rights reserved. Page 33 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 34: Attendant Positions
When users lift the handsets on analog telephones, they hear intercom dial tone. To access an outside line, they must dial 9. Product Description © 2012 AVAYA All rights reserved. Page 34 IP Office 8.1...
Page 35: Call Coverage
Call Pickup This feature is used to answer any intercom, transferred or outside call ringing at another specified extension. Product Description © 2012 AVAYA All rights reserved. Page 35 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 36: Call Timer Display
This feature allows a System Administrator to copy extension-specific programming from one extension to another. When the Extension Copy operation is performed, the destination extension will have the same properties as the originating extension. Product Description © 2012 AVAYA All rights reserved. Page 36 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 37: Dial Code Features
DID Mapping Table you created. If the incoming number matches an entry in the DID Mapping table, the call rings at the matching extension or hunt group. Product Description © 2012 AVAYA All rights reserved. Page 37 IP Office 8.1...
Page 38: Display Language
Doorphones A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system. Product Description © 2012 AVAYA All rights reserved. Page 38 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 40: Hold Reminder
This feature specifies the options: Immediate Ring, Delayed Ring or No Ring for incoming calls on a line appearance programmed on the extension. Product Description © 2012 AVAYA All rights reserved. Page 40 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 41: Music On Hold
System Access buttons (provides intercom dial tone, d1al 9 to access an outside line). Note: On PARTNER ETR sets, the system provides 2 Intercom buttons per telephone. Product Description © 2012 AVAYA All rights reserved. Page 41 IP Office 8.1...
Page 42: Redialing Features
Active, callers hear ringing while they are being transferred; if it is set to Not Active callers hear beeps or Music on Hold if this is activated and a music source is connected to the system. Product Description © 2012 AVAYA All rights reserved. Page 42 IP Office 8.1...
Page 43: Ringing Line Preference
Reduce telephone costs by identifying the need to change telecommunications services · Print Caller ID information. · The output is generally sent to a PC running an optional Call Accounting software package. Product Description © 2012 AVAYA All rights reserved. Page 43 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 44: System Password
If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with the configured extension ring pattern. Product Description © 2012 AVAYA All rights reserved. Page 44 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 45: Voicemail Options
Calls to a phantom extension go directly to voice mail. DTMF breakout service can be used to transfer the call. · Phantom voice mailboxes: Product Description © 2012 AVAYA All rights reserved. Page 45 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 46: Voice Messaging
Fast Forward, Rewind, Replay and Skip capability · Voicemail to e-mail capability · Remote message retrieval · Visual Messaging (on digital telephones only) · Product Description © 2012 AVAYA All rights reserved. Page 46 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 47 If the call is not answered after the 2 attempt, then the Wake Up call is abandoned. · A scheduled Wake Up call occurs once in a 24 hour period. Product Description © 2012 AVAYA All rights reserved. Page 47 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 48: Ip Office Basic Edition Norstar® Mode
Chapter 3. IP Office Basic Edition Norstar® Mode Product Description © 2012 AVAYA All rights reserved. Page 48 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 49: 3. Ip Office Basic Edition Norstar
7406E and digital Mobility Wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported. Norstar Mode also supports a new line of Avaya 9500 Series digital telephones. Norstar Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones.
Page 50 Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers. Web Manager main screen Product Description © 2012 AVAYA All rights reserved. Page 50 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 51: Hardware
The Phone 2 module provides two additional analog station ports and supports one of the following optional trunk cards: ATM4, BRI4, BRI8 or PRI/E1. Product Description © 2012 AVAYA All rights reserved. Page 51 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 52 Limit 4 BRI4 cards per system. · BRI8 – provides four BRI trunks. Each BRI trunk provides 2B+D digital channels. Limit 1 BRI8 card per system. Product Description © 2012 AVAYA All rights reserved. Page 52 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 53: Telephones
· Programmable Buttons As well as the usual dialing keys, Avaya 1400 digital telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb.
Page 54 The 9508 has eight buttons (with Red and Green LED’s) and has two "pages" providing a total of 24 programmable buttons. As well as the usual dialing keys, Avaya 9500 digital telephones have dedicated function buttons like Mute, Volume, Speaker, Headset, Call Logs and Contacts. In addition to these, there are keys that can be programmed with a range of selected special functions.
Page 55 T-Series Telephones: T7316E, T7208, T7100, T7000 and the T24KIM (not shown) · M-Series Telephones: M7324, M7310 and the CAP/KLM Button Module · Product Description © 2012 AVAYA All rights reserved. Page 55 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 56 Analog telephones connected to a phone module or Combination Card default to intercom dial tone. To place an outgoing call, the user will dial 9. Analog telephones connected to an ETR module follows programmed Automatic Line Selection. Product Description © 2012 AVAYA All rights reserved. Page 56 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 57: System Administration
When you execute Manager, the program searches for any IP500 V2 units running Norstar Mode on your network and will automatically connect using the default login and password. You are then presented with a "Simplified Manager" Screen: Product Description © 2012 AVAYA All rights reserved. Page 57 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 58 Further details can be found in the IP Office Norstar Mode Manager documentation guide posted on the Avaya Support website. Product Description © 2012 AVAYA All rights reserved. Page 58 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 59 Application Programming Interface (TAPI) Application Programming Interface (TAPI) allows new and existing server-based applications from Avaya’s Developer Connection (DevConnect) program to work with and enhance the operation of the system. The current requirement is to support a screen pop type application called “Pickup IP” which is also supported on IP Office.
Page 60: System Features
On Hook Dialing Voice Messaging Direct Inward Dialing (DID) One Touch Transfer Visual Messaging DID to Auto Attendant Paging Features Wake-up Service Product Description © 2012 AVAYA All rights reserved. Page 60 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 61 Allowed Phone Number List. The System Administrator can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each. Product Description © 2012 AVAYA All rights reserved. Page 61 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 62 When users lift the handsets on analog telephones, they hear intercom dial tone. To access an outside line, they must dial 9. Product Description © 2012 AVAYA All rights reserved. Page 62 IP Office 8.1...
Page 63 Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system. Call Timer Display Displays the duration of a call from the time it was answered. Product Description © 2012 AVAYA All rights reserved. Page 63 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 64 Extension Copy can only be performed from an Attendant Extension in System Programming Mode or from the Windows Manager PC application. Product Description © 2012 AVAYA All rights reserved. Page 64 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 65 Direct Inward Dialling (DID) to Auto Attendant DID calls can be directed to and answered by any Automated Attendant. Product Description © 2012 AVAYA All rights reserved. Page 65 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 66: Do Not Disturb Exceptions
Create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line. Typical list entries include fire, police and emergency services numbers. Product Description © 2012 AVAYA All rights reserved. Page 66 IP Office 8.1...
Page 67 If a call is left on hold for longer than a specified period, the extension will ring back, alerting you that the call is still on hold. This ring continues to sound until the held call is retrieved, or until the caller hangs up. Product Description © 2012 AVAYA All rights reserved. Page 67 IP Office 8.1...
Page 68 Up to three extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system. Product Description © 2012 AVAYA All rights reserved. Page 68 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 69 Allows you to assign a line / lines to specific extension / extensions. Personalized Station Ringing Allows you to assign a personalized ring pattern to an extension Product Description © 2012 AVAYA All rights reserved. Page 69 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 70: Remote Call Forwarding
If more than one call is alerting, the system automatically connects the user to the longest ringing call. Product Description © 2012 AVAYA All rights reserved. Page 70 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 71 Pickup Group code. The Pickup Group feature helps when a user needs to answer calls on lines or pools not assigned to his or her telephone. Product Description © 2012 AVAYA All rights reserved. Page 71 IP Office 8.1...
Page 72 If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with the configured extension ring pattern. Product Description © 2012 AVAYA All rights reserved. Page 72 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 73 Calls to a phantom extension go directly to voice mail. DTMF breakout service can be used to transfer the call. · Phantom voice mailboxes: Product Description © 2012 AVAYA All rights reserved. Page 73 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 74 Fast Forward, Rewind, Replay and Skip capability · Voicemail to e-mail capability · Remote message retrieval · Visual Messaging (on digital telephones only) · Product Description © 2012 AVAYA All rights reserved. Page 74 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 75 If the call is not answered after the 2 attempt, then the Wake Up call is abandoned. · A scheduled Wake Up call occurs once in a 24 hour period. Product Description © 2012 AVAYA All rights reserved. Page 75 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 77: Mid-Market Overview
O/G call routing I/C Call Routing no default assistance Simplified Common ICRs allow simpler I/C call routing and resilience Product Description © 2012 AVAYA All rights reserved. Page 77 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 78 Call Reporting applications Software Admin DVD + Apps DVD Single ISO distribution distribution Software Only Yes (Controlled Solution introduction at present) Single management portal Product Description © 2012 AVAYA All rights reserved. Page 78 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 79 Integrated via SE Auto population of Multi-Site Manager links and common configuration Offline device Cannot be managed Managed via SE Includes online/offline Manager synchronization Product Description © 2012 AVAYA All rights reserved. Page 79 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 80 Upgrades to all remote nodes can be performed from Primary Location Backup/restore Individual per IP Office and Centralized Security settings not backed per application Product Description © 2012 AVAYA All rights reserved. Page 80 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 81: Ip Office Key Components
(except those listed below) and co-exist as part of a single solution. The Primary Server running the Avaya IP Office Server Edition Linux software is the main server and the only mandatory component required for the IP Office Mid-market offer to work. A secondary Linux server can be added for additional scalability and/or resiliency.
Page 82: Ip Office Scalability
1000 users in Resilience mode. Note: The Primary and Secondary servers can be C-located or can be on separate locations to support Geo- Redundancy. Product Description © 2012 AVAYA All rights reserved. Page 82 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 83 · VMPro server – Primary + Backup in 1+1 redundant active/passive configuration. Manual or auto- failback control. · IP Phones – 1:1 resilience to backup IP Office. Manual failback control (Phone reset). Avaya H.323 phones only. Note: Expansion systems (gateways) cannot act as backup nodes for the Linux Servers.
Page 84: Ip Office Centralized Licensing
The new VCM32v2 and VCM64v2 does not include the 12 IP endpoint licenses. This allows all IP endpoint licenses to be centrally managed by the server edition. Product Description © 2012 AVAYA All rights reserved. Page 84 IP Office 8.1...
Page 85 The following is a list of licenses that are not applicable or supported with IP Office Server Edition. · Advanced Edition-CCR Agent and Supervisor (CCR not yet supported on Server Edition) · Teleworker, Mobile Worker, and Avaya Softphone licenses · Embedded Messaging Ports (Embedded messaging not supported on Server Edition) ·...
Page 86: Ip Office Centralized Management
· IP Office Manager for Server Edition saves a complete set of configuration files on Primary Server and can optionally save to local PC directory Product Description © 2012 AVAYA All rights reserved. Page 86 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 87: Documentation, Training, And Localization
Linux Expansion d. one-X Portal server 4. A simple, single screen utility (Initial Configuration Utility) is run automatically to allow an Avaya Office device to be centrally-detected and administered as part of the solution. 5. Upgrades are automated, solution-wide, and centrally-managed.
Page 88 1600 doc Simp CH, RUS Simp CH, RUS, PTB, KOR, NLD, DAN, FIN, NOR, PTG, ESP, Softconsole Docs E, Fr Simp CH, RUS Product Description © 2012 AVAYA All rights reserved. Page 88 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 89: Serviceability
IP Office supports serviceability via SSL/VPN technology. The SSL/VPN client is embedded in the IP Office software (both for IP500v2 and Linux). The server side is the Avaya VPN Gateway (AVG). AVG is virtualized software can be loaded on any server (see server hardware requirements).
Page 91: Ip Office 500 Control Unit
External output socket supporting two relay on/off switch ports, e.g. for door entry systems Audio input port for external music on hold source Product Description © 2012 AVAYA All rights reserved. Page 91 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 93: Ip500 Base Cards
(Maximum 2, no trunk card, IP500 V2 only) · Combination Card with 2 BRI Trunks (Maximum 2, no trunk card, IP500 V2 only) · Product Description © 2012 AVAYA All rights reserved. Page 93 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 94 IP500 Digital Station 8 Card This card provides 12 RJ45 ports. The first 8 ports are DS ports for the connection of Avaya digital telephones other than IP telephones. The card can be fitted with an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections.
Page 95 · power-fail port. works in IP500 V2 only. · is only supported by the IP Office Basic Edition - PARTNER Mode · Product Description © 2012 AVAYA All rights reserved. Page 95 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 96 4 Analog trunk ports. · 2 Analog extension ports for the connection of analog telephones. · 6 Digital Station (DS) ports for the connection of Avaya digital telephones. · 10 VCM channels to support IP telephones or voice networking. ·...
Page 97 The 4-port expansion card must be inserted in slot 4 of the control unit. · It is not possible to connect a trunk card to the 4-port expansion card. · Product Description © 2012 AVAYA All rights reserved. Page 97 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 98: Ip500 Trunk Cards
In systems with both Analog Phone 8 base cards and analog trunk cards, combining the two types are recommended as it then provides analog power failure support for one trunk/extension (not applicable to the Analog Phone 2 base card). Product Description © 2012 AVAYA All rights reserved. Page 98 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 99 IP500 Analog Trunk Card (Maximum 4). · IP500 BRI Trunk Card (Maximum 4). · IP500 Universal PRI Trunk Card (Maximum 4). · Product Description © 2012 AVAYA All rights reserved. Page 99 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 100 S interface the settings for the Line will be exactly the same as for a circuit on an So8 Expansion Module. These trunks support the mobility features of Mobile Call Control and one-X Mobile client · Product Description © 2012 AVAYA All rights reserved. Page 100 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 101 Visual indicators to show service state Physical test points to monitor traffic. These trunks support the mobility features of Mobile Call Control and one-X Mobile client · Product Description © 2012 AVAYA All rights reserved. Page 101 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 102: External Expansion Modules
IP500 Digital Station Expansion Module · Available in two variants for 16 or 30 digital extensions for Avaya digital telephones or select Nortel digital telephones (Digital Station 16A and Digital Station 30A variants used with Nortel telephones with IP Office Release 7.0)
Page 103 The IP500 Phone module is available in two versions, giving either 16 or 30 extensions. The DS16/DS30 modules are used for Avaya phones and the DS16A/DS30A modules are used for BCM/Norstar phones. Refer to the following sections for information on the telephones supported on each module: DS16/DS30 ·...
Page 104 The DS16A/DS30A modules support legacy BCM, Norstar and M-Series telephones. DS16A/DS30A modules do not support BCM/Norstar ATA-2 or Avaya IP Office telephones. If you have legacy telephones and Avaya telephones, IP Office will support a combination of DS16/DS30 and DS16A/DS30A modules. Up to 12 digital station modules are supported.
Page 105 For installations in a rack, this module requires the IP500 Rack Mounting Kit. The IP500 Analog Trunk 16 Module is functionally identical to the IP400 Analog Trunk 16 Module. Product Description © 2012 AVAYA All rights reserved. Page 105 IP Office 8.1...
Page 107 Telephones With a wide choice of desktop telephones, supporting both digital and IP interfaces, Avaya IP Office always has the right phone for a user. The portfolio is further enhanced with solutions for in-building wireless mobility, both using DECT and WiFi technology as well as the IP Office Video Softphone.
Page 108 The right phone for every user: Avaya IP Office Desktop telephones are designed to meet typical user needs in the small and mid business market: Usage...
Page 109: 9600 Series Ip Telephones
Personal and centralized directory access makes calling a breeze. A centralized call log allows one-touch call- back of missed calls, and is fully synchronized with other Avaya IP telephones or the one-X Portal application. Full user mobility between different 9600 telephones, 1600 telephones and 1400 digital telephones support hotdesking and user mobility between different telephones with access to all the features found on the ‘home’...
Page 110 The build VPN Client of 96x1 phones is currently not supported with the IP Office. This feature will be tested and released with a future IP Office release. Avaya recommends use of the 9600 Series phones if a VPN Client is required.
Page 111 Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button (LED), Headset button (LED). Avaya Menu button (browser, options and settings access), Telephony application button – to return to main telephone screen. Contacts button, history (Call log) button (LED), quick-access voicemail Message button with LED and corner message indicator.
Page 112 9608: Two port full-duplex 10/100 BaseT Ethernet switch for PC pass-through connection. 9611G: Two port full-duplex 10/100/1000 BaseT Ethernet switch for PC pass-through connection. Product Description © 2012 AVAYA All rights reserved. Page 112 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 113 Deskphones provide a platform for near and long term enhancements that leverage the touch- screen capabilities. The 9621G and 9641G are targeted at Essential users who rely on the phone for business communications or those users that can benefit from tighter and easier access to a wider range of Avaya applications.
Page 114 Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button(LED), Headset button(LED). Avaya Menu button (browser, options and settings access), Home/Telephony application button – to return to main telephone screen. Contacts button, history (Call log) button (LED), quick-access voicemail Message button with LED and corner message indicator.
Page 115 IP Address Assignment: Static or dynamic IP address assignment. Ethernet Ports: Two port full-duplex 10/100/1000 BaseT Ethernet switch for PC pass-through connection. Product Description © 2012 AVAYA All rights reserved. Page 115 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 116 9600 Series IP Telephones 9620L, 9620C IP Telephones Avaya 9620 IP Telephones are specifically designed for the everyday telephone user – those who typically rely on multiple communications tools such as e-mail and instant messaging (IM), yet still require a high quality and intuitive telephone for voice communications.
Page 117 Embedded Applications: Centralized call log and contact application, fully transparent between 9600 telephones, · 1408/1416/1608/1616 telephones and Avaya one-X™ Portal for IP Office. Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls). ·...
Page 118 9630, 9640, 9640G Telephones Smart, sleek, stylish and highly functional, the Avaya 9640 IP Telephone is designed for the Essential user, those for whom the telephone is essential in order to perform their jobs. Workers who conduct much of their business on the phone —...
Page 119 Embedded Applications: Centralized call log and contact application, fully transparent between 9600 telephones, · 1408/1416/1608/1616 telephones and Avaya one-X™ Portal for IP Office. Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls). ·...
Page 120 9650, 9650C IP Telephones Smart, sleek, stylish and highly functional, the Avaya 9650 IP Telephone is designed for the Essential and Navigator user profiles who need one touch access to features and bridged appearances of team/Partner buttons. Building receptionists, executive admin staff are examples of Navigator users who answer incoming calls, transfer customers to other extensions and monitor several bridged appearances throughout the day.
Page 121 Centralized call log and contact application, fully transparent between 9600 telephones, · 1408/1416/1608/1616 telephones and Avaya one-X™ Portal for IP Office. Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls). · Please note that the Voice-dial feature of the 9600 telephones on Communication is not available on IP Office.
Page 122 A Button Module adapter (Ferrite adapter), is required when SBM24 button expansion module is used with the 9630G or 9640G IP telephones. Product Description © 2012 AVAYA All rights reserved. Page 122 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 123 Bluetooth headset with their 9600 Series Deskphone as they use with their cell phone. The Avaya ABT-35H Bluetooth headset when used with the Bluetooth Adapter supports a wireless range of up to 30 feet from the Deskphone and provides simple call control (answer, hang-up) directly from the headset.
Page 124 Power Options for IP Telephones Avaya supports the IEEE 802.3af, standard for Power over Ethernet (PoE) on its range of IP telephones. With Power over Ethernet, both power and data are carried over one CAT 5 Ethernet cable. Deploying IP telephones utilizing Power over Ethernet eliminates the need for local power supplies, AC adapters and cables, and allows power to be provided from the wiring closet/switch room where it can be easily connected to a UPS system.
Page 125: B100 Conference Telephones
It offers a range of phones suitable for midsize and large conference rooms. B100 Series offer both SIP and Analog connections. Avaya B100 offers superior HD sound quality for a lower cost without consuming bandwidth. Here are a few benefits to the customers: ·...
Page 126 Avaya B149 also has a built-in recording function that enables you to record your calls on an SD memory card. With its modern design, Avaya B149 will be a welcome addition to any conference room. It’s also ideal in larger settings with the addition of optional expansion microphones. Hold productive telephone conference meetings that not only save time but the environment as well by cutting travel expenses.
Page 127 — analog, cell phones and USB. The conference guide helps you make multiparty calls and save call groups, which is very useful if you make regular calls to the same group. The Avaya B159 is also ideal in larger contexts as you have the option of adding expansion microphones, a wireless headset and a PA system too.
Page 128 Web interface. Create your own phone book with the personal user profile feature. The Avaya B179 is ideal for large conference room up to 30 square meter or 320 square foot. It is also perfect for larger conferences since it can accommodate expansion microphones, an external wireless headset and a PA system.
Page 129 PA interface box (material code 700501537): For connection to external loudspeaker and microphone system (PA system). Plug: RCA in/out. Connection cables 2.5 metres. Product Description © 2012 AVAYA All rights reserved. Page 129 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 130 B100 Feature Comparison By offering the B100 Series, together with the current Avaya conference phone offering, Avaya now offers a complete range of conference phones across various protocols (SIP, Analog, and H323) and across small and large enterprise markets. The Avaya B179 SIP Conference Phone fills a gap within the Avaya portfolio, offering a conference phone complimentary with Avaya Aura SIP architecture.
Page 131: 9504 And 9508 Digital Telephones
9504 and 9508 Digital Telephones Avaya is continuing driving design innovation by offering two new paperless digital sets in the same design line as the 9600 telephones: These telephones are delivering all the core values of the 5400 digital sets while innovating in areas like...
Page 132 · Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button (LED), Headset button (LED). · Avaya Menu button (browser, options and settings access), Telephony application button – to return to main telephone screen.
Page 133 · Quick-labeling key plus left/right page-key · Color: gray. Note: when 9508 is used, a separate power supply is needed to power the module. Product Description © 2012 AVAYA All rights reserved. Page 133 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 134: 1600 Series Ip Telephones And 1400 Series Digital Telephones
Intelligent Access to Intelligent Communications driving enhanced productivity and competitive advantage. Avaya one-X Deskphone Value Edition, also called the 1600 Series of IP telephones, is a family of cost effective IP Telephones designed especially around the needs of the Small and Mid-Size Business customer.
Page 135 On the 1600 line, only the 1603-I/603SW-I versions with improved display are available. The Avaya 1403/1603 supports 3 line appearances. Each of the buttons includes dual LEDs (red, green) providing explicit status for the user. For a familiar look and feel, the 1403/1603 includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, and mute.
Page 136 · 1403/1603: Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and Russian (English and four of the other languages at once in the phone). Product Description © 2012 AVAYA All rights reserved. Page 136 IP Office 8.1...
Page 137 On the 1600 line, only the 1608-I version with improved display is available today. The Avaya 1408/1608 supports 8 line appearances / feature keys. Each of the buttons includes dual LEDs (red, green) providing explicit status for the user. For a familiar look and feel, the 1408/1608 includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, and mute.
Page 138 · Embedded Applications: o Centralized call log and contact application, fully transparent between 1408/1608/1416/1616 phone, 9600 telephones and Avaya one-X™ Portal for IP Office. o Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls).
Page 139 On the 1600 line, only the 16016-I version with improved display is available today. The Avaya 1416/1616 supports 16 line appearances/feature keys on the phone itself – and up to 3 x 32-button expansion modules, providing access to a total of 112 line/feature keys or speed dial buttons. This will satisfy the needs of even the most demanding secretary or receptionist.
Page 140 · Embedded Applications: o Centralized call log and contact application, fully transparent between 1408/1608/1416/1616 phone, 9600 telephones and Avaya one-X™ Portal for IP Office. o Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls).
Page 141 BM32 Button Module for 1616 IP Telephones and DBM32 Button Module for 1416 Digital Telephones The DBM32/BM32 Button Module extends the number of feature buttons on your Avaya 1416 Digital/1616 IP Telephone. It provides 32 additional buttons all with dual LEDs (red, green) for easy visibility.
Page 142: T3 Telephones
IP Address Assignment: Static or dynamic IP address assignment. · Ethernet Ports: Two port full-duplex 10/100 BaseT Ethernet switch. · Auto-negotiation provided separately for each port. 802.3 Flow Control. Product Description © 2012 AVAYA All rights reserved. Page 142 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 143 IP Address Assignment: Static or dynamic IP address assignment. · Ethernet Ports: Two port full-duplex 10/100 BaseT Ethernet switch. · Auto-negotiation provided separately for each port. 802.3 Flow Control. Product Description © 2012 AVAYA All rights reserved. Page 143 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 144 IP Address Assignment: Static or dynamic IP address assignment. · Ethernet Ports: Two port full-duplex 10/100 BaseT Ethernet switch. · Auto-negotiation provided separately for each port. 802.3 Flow Control. Product Description © 2012 AVAYA All rights reserved. Page 144 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 145 DSS module when used on T3 IP telephones. Please refer to System Button Module Support for the total system limitations of button modules on IP Office. Product Description © 2012 AVAYA All rights reserved. Page 145 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 146: Wireless Phone Solutions
Wireless Phone Solutions Avaya IP Office Wireless Solutions include analog, digital and IP-based WiFi wireless telephones. These are solutions employees can use every day to work more effectively and be more responsive to customers - all while increasing revenues and keeping communication costs firmly under control. Also, Avaya IP Office Mobility Solutions integrate seamlessly with IP Office, enhancing each customer’s investment.
Page 147 This system also supports users in different offices connected via a WAN. The Avaya DECT R4 solution radio fixed part or IP base station (IPBS) connects to the IP Office using an IP protocol based on H.323.
Page 148 (Please check type approval for availability in the different regions) The Avaya DECT R4 solution on IP Office supports up to 120 handsets and 32 base stations. Each base station can be powered over the LAN using the Power over Ethernet (PoE) standard. Each base station can be also powered by an external power supply.
Page 149 R4 Radio Base Stations, a site survey is needed to determine the number and placement of the DECT R4 Radio Base stations within the building. Avaya offers these site surveys as a service offer by AGS as well as measurement kits for business partners who want to do these site surveys on their own.
Page 150 IP DECT Radio Base Station 2 (IPBS2) Avaya is introducing the new IP base stations (IPBS2) for the DECT R4 to replace the first generation of IP base stations (IPBS1). There is no change to the functionality of the IP base station and the feature set provided on IP Office.
Page 151 IP DECT Gateway Information With IP Office R8, Avaya introduces a number of updates for the IP Office DECT R4 solution. The new IP DECT Gateway allows connecting digital base stations to the DECT R4 solution with the intention to leverage existing 4-wire cabling, for example when replacing an older PBX with IP Office.
Page 152 Digital Base Station w/ internal antennas (for US and Canada) · Note: Digital ISDN DECT Base Stations from Integral are NOT supported on the IP DECT Gateway. Product Description © 2012 AVAYA All rights reserved. Page 152 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 153 VCM channels in IP Office). However, a valid SARI license is required and must be ordered. For each DECT handset one Avaya IP Endpoint license is required. In addition, one SARI Certificate is required for each DECT R4 system to uniquely identify that DECT R4 System. The SARI is printed on paper and must be ordered separately.
Page 154 DECT R4 Inbuilding Wireless Server 2 (AIWS2) In IP Office Release 8.0, first generation AIWS was replaced with AIWS2. The Avaya AIWS2 is a new application server module for DECT R4 solution to run applications such as messaging, central phonebook, LDAP directory access, centralized device management and OAP interface provision.
Page 155 (up to 120 handsets) handsets) Virtual SIM Card (up to 32 (up to 120 handsets) handsets) AIWS as Protocol Converter (only OAP) Product Description © 2012 AVAYA All rights reserved. Page 155 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 156 · Standby 180 hours , Talk Time 16 hours (under optimal conditions). · This handset is also GAP compatible. It can therefore be used on other DECT systems including Avaya IP DECT. However, when in GAP mode the functionality is limited to standard call, DECT roaming and handover.
Page 157 · Text message support (requires AIWS, 30 messages sent/received storable, message length 160 characters) · This handset is also GAP compatible. It can therefore be used on other DECT systems including Avaya IP DECT. However, when in GAP mode the functionality is limited to standard call, DECT roaming and handover.
Page 158 Generally it is highly recommended to do a sample installation with one handset first before rolling out a larger set of DECT R4 handsets on a legacy IP DECT system. Product Description © 2012 AVAYA All rights reserved. Page 158 IP Office 8.1...
Page 159 · Text message support (requires AIWS, 30 messages sent/received storable, message length 160 characters). · This handset is also GAP compatible. It can therefore be used on other DECT systems including Avaya IP DECT. However, when in GAP mode the functionality is limited to standard call, DECT roaming and handover.
Page 160 Loudspeaker volume is slightly lower than 3740. · · This handset is also GAP compatible. It can therefore be used on other DECT systems including Avaya IP DECT. However, when in GAP mode the functionality is limited to standard call, DECT roaming and handover.
Page 161 GAP compliant Hardware: Battery Lithium Polymer Lithium-Ion Lithium-Ion Lithium-Ion Standby/Talk time - 160/16 hours 120/20 hours 150/18 hours 80/10 hours No Bluetooth Product Description © 2012 AVAYA All rights reserved. Page 161 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 162 1. Requires AIWS Server for integration with IP Office 2. Language supported on phone, IP Office menu items might appear in English. Product Description © 2012 AVAYA All rights reserved. Page 162 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 163 Supported Bluetooth Headsets on the 3725 and 3749 headsets 3725 and 3749 have build in Bluetooth 2.0, supporting the "headset" profile. While others standard compliant headsets should work, Avaya has only tested a selected number. The following headsets are recommended: ·...
Page 164 Rackmount Charger · Same functionality as the advanced charger but for up to 6 DECT telephones (3720 and 3725) Charge time: 4 hours. Product Description © 2012 AVAYA All rights reserved. Page 164 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 165 · Two 0,5 m cable with DC plug · One user guide Usage in all countries where the DECT R4 portfolio can be sold Product Description © 2012 AVAYA All rights reserved. Page 165 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 166 This system also supports users in different offices connected via a WAN. The Avaya IP DECT solution radio fixed part (RFP) or base station connects to the IP Office using an IP protocol based on H.323.
Page 167 Maximum simultaneous calls 100* *May be limited by the available VCM voice compression channels for calls to non-IP destinations. Product Description © 2012 AVAYA All rights reserved. Page 167 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 168 3701 IP DECT This telephone is fully supported on the Avaya IP DECT system. It is no longer available for new sales. However, it can also be used on the Avaya DECT R4 system in 'GAP-mode' with functionality limited to standard calling functionality, DECT roaming and handover.
Page 169 3711 IP DECT This telephone is fully supported on the Avaya IP DECT system. It is no longer available for new sales. However, it can also be used on the Avaya DECT R4 system in 'GAP-mode' with functionality limited to standard calling functionality, DECT roaming and handover.
Page 170 Wireless - WiFi (802.11) The Avaya IP Wireless solution offers an advanced Voice over IP (VoIP) client for wireless networks. This solution allows SME's to take advantage of the cost savings and simplified management of a converged voice and data infrastructure.
Page 171 APSD) and Call Admission Control (CAC), which are also defined in the 802.11e standard. Therefore, the AVPP is required to ensure the timing and delivery of Avaya voice packets, which is critical as the user hands off between APs and for improved battery life. The AVPP also provides call admission control and allows the number of calls per AP to be configured.
Page 172 The AWTS Open Application Interface (OAI) Gateway enables third- party software applications to communicate with the Avaya IP Wireless Telephones. This serves as a two-way messaging device. Many companies provide applications that interface to your in-house paging systems, email, and client-server messaging. Other vendors with complementary systems such as nurse call, telemetry, alarm, and control system manufacturers are currently developing applications to interface with the Avaya IP Wireless Telephone solution.
Page 173: Ruggedized Wireless Telephone
3641 Ruggedized Wireless Telephone The Avaya 3641 Wireless Telephone is a WiFi standard (802.11a/b/g) telephone that runs using H.323. The 3641 supports the following features: Slim lightweight design with large display. · Backlight display with Icons. · Simple to use with improved user interface.
Page 174 3645 Ruggedized Wireless Telephone The Avaya 3645 Wireless Telephone is a WiFi standard (802.11a/b/g) telephone that runs using H.323. The 3645 supports all of the features of 3641 with the following additions: Push-to-talk (PTT) functionality for workgroup communication · Enlarged earpiece for operation in noisy environments ·...
Page 175: Wireless Telephone
3616 Wireless Telephone While no longer available, this WiFi telephone is still supported on IP Office Release 8.0. The Avaya 3616 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. The 3616 supports the following features: Lightweight innovative design .
Page 176 3626 Ruggedized Wireless Telephone While no longer available, this WiFi telephone is still supported on IP Office Release 8.0. The Avaya 3626 Wireless Telephone is a WiFi standard (802.11b) telephone that runs using H.323. 3626 supports all of the features of 3616 with the following differences: Designed for industrial environments.
Page 177 Ringer and Handset volume control. · User selectable ring type. · Vibrate alert. · Redial Button · Base Unit and Charger Unit. · Product Description © 2012 AVAYA All rights reserved. Page 177 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 178 Digital Station (DS) port. It offers the mobility inherent in a wireless telephone plus access to a number of features and functionality of the connected communications system. A maximum of 5 Avaya 3810 wireless handsets can be connected to the same IP Office in any overlapping radio coverage area.
Page 179 · message waiting and signal strength indicator Accessories include a belt clip, handset charging cradle, external battery charger, and AC adaptor · Product Description © 2012 AVAYA All rights reserved. Page 179 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 180 Connection to IP Office is achieved by using one digital extension connection per DECT phone. The same digital extensions interfaces are required that also support the BST digital telephones like the T7000 series of telephones. Product Description © 2012 AVAYA All rights reserved. Page 180 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 181 Maximum Maximum Maximum Solution Number of Number of Number of Coverage: Coverage: Configuration Base stations Users Simultaneous Square Feet Square Calls Meters Product Description © 2012 AVAYA All rights reserved. Page 181 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 182 720,000 80,000 DMC320/321 + 900,000 100,000 DMC080/081 DMC320/321 + 1,440,000 160,000 DMC320/321 Coverage depends on the environment (including building material and equipment). Product Description © 2012 AVAYA All rights reserved. Page 182 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 183 A typical application would be a campus with multiple buildings requiring coverage. Digital Mobility Repeater Product Description © 2012 AVAYA All rights reserved. Page 183 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 184 The ultimate handset with IP 54 and intrinsic safe classifications. Targeted for use in explosives environments within oil, gas and chemical production. The 4145Ex and 4146Ex are no longer available for sale. Product Description © 2012 AVAYA All rights reserved. Page 184 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 185 Digital Mobility Solution. Each handset can be used to perform the following administrative activities: General deployment requirements · Product Description © 2012 AVAYA All rights reserved. Page 185 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 186 The Deployment Tool provides superior deployment to competitive offerings and will ensure a more cost effective, more accurate installation. Product Description © 2012 AVAYA All rights reserved. Page 186 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 187: Other Phones Supported
A wide choice of models, Color option, Gigabit Ethernet versions: The 9620L/9620 C: a member of the Avaya one-X Deskphone Edition family, is specifically designed · for the everyday telephone user—those who rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications.
Page 188 Upgradeable Firmware: DS telephones - No. IP telephones - Yes. · Expansion: None. · Color: Multi-gray. · Mounting: Desk or wall mountable. · Product Description © 2012 AVAYA All rights reserved. Page 188 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 189 Connect to: Digital Station (DS) port. Power Supply: From phone system. Requirements for 5602 SW and 4602 SW Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151 Series). Codecs: G.711, G.729a/b. QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN) SNMP Support: Yes.
Page 190 · Messages Button: Dedicated button to collect voicemail. Requirements for 5410 and 2410: · Connect to: Digital Station (DS) port. · Power Supply: From phone system. Product Description © 2012 AVAYA All rights reserved. Page 190 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 191 Requirements for 5610 and 4610: · Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151 Series). · Codecs: G.711, G.729a/b. · QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN) · SNMP Support: Yes.
Page 192 Embedded Applications: Speed Dial List (104) and Call Log (Missed, Incoming, Outgoing). Also WAP WML browser supported on IP phone models. Upgradeable Firmware: Yes. Expansion: Supports the EU24 DSS expansion module (with additional Avaya 1151 power supply). Color: Multi-gray. Mounting: Desk or wall mountable.
Page 193 Connect to: Digital Station (DS) port. Power Supply: From phone system. Requirements for 5621 SW, 4621 SW, 4625 SW Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151 Series). Codecs: G.711, G.729a/b. QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN) SNMP Support: Yes.
Page 194 · Connects directly to the associated phone. · Requires an Avaya 1151 Series power supply, even for IP telephones already using Power over · Ethernet (PoE). IP Office supports a maximum of eight EU24/EU24 BL's on each IP Office system, subject to total ·...
Page 195 IP Office. When used with IP Office, the telephones need an “Avaya IP phone” license like any other Avaya IP phone. No other license is needed (e.g. with IP Office no separate IP- phone license is required).
Page 196 To ensure continuous phone service in mission-critical environments, the IP telephones can receive their power over the network cabling. The Avaya family of Ethernet Switches (BES 50, ERS2500, ERS4500) delivers power over the unused pairs of standard Category 5 UTP cables, eliminating the need for the telephones to be connected to a power supply at the desktop.
Page 197 Universal Features With over 100 years of experience in creating telephones designed to improve employee productivity, reduce operational expenses and improve customer service, Avaya is the industry leader in telephony solutions. All of the IP telephones offer the following features: Intuitive navigation cluster provides fast menu, sublist and call log scrolling, as well as one-touch ·...
Page 198 Busy Lamp keys with speed-dial, status indication and pickup of ringing calls · Application support. The telephones can be used in combination with applications like Avaya one-X™ · Portal for IP Office for added comfort, allowing e.g. click and dial functionality.
Page 199 Forward Busy Number, Forward On Busy, supported Forward On No Answer, Forward Unconditional Private Call supported Relay On, supported Relay Pulse Set HG: supported Product Description © 2012 AVAYA All rights reserved. Page 199 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 200 Feature Details - Night Service - Out of Service - NS Group - OOS Group Twinning supported Voicemail ON supported Product Description © 2012 AVAYA All rights reserved. Page 200 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 201 IP Phone 1120E IP Phone 1140E The Avaya IP telephones 1120E and 1140E offer an IP desktop solution that is optimized for Web-centric applications such as phone support, and other multimedia options. They feature Gigabit Ethernet, USB connectivity, and an ergonomic design and cable management that make them easy to set up and maintain.
Page 202 The IP Phone 1100 Series includes a Key Expansion Module that provides up to 18 additional line/ programmable feature keys per module. The module is supported on the IP Phone 1120E and the IP Phone 1140E. Avaya IP Phones 1220 and 1230 IP Phone 1220 with LED expansion module IP Phone 1230 The IP Phone 1200 Series, a group of IP telephones Launched with BCM are now also available with IP Office.
Page 203 · LCD Expansion Module for the IP Phone 1200 Series offers 12 keys per module, cascadable to 7 LCD KEMs on an IP Phone 1220 or 1230 Product Description © 2012 AVAYA All rights reserved. Page 203 IP Office 8.1...
Page 205 Recommendation: The BST digital phone support on IP Office is mainly intended for migration from Norstar to BCM. For new installs, it is possible to use the BST telephones. For new installs Avaya recommends using the 1400 or 9500 digital sets in order to get access to all advanced features o IP Office like Visual Voice, Feature...
Page 206 F85 – Do Not Disturb, F#85 cancel F981 – Enter Voice Mail System (same as F65) AUDIO ONLY F812 – Call Log Product Description © 2012 AVAYA All rights reserved. Page 206 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 208 Twelve dial pad buttons · Volume control (rocker type) · Hold button · Release button · Feature button · Four programmable button · Product Description © 2012 AVAYA All rights reserved. Page 208 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 209 · Maximum loop length – 790 m (2600 ft) with SAPS option · Bridge taps – not permitted; loading coils – not permitted. Product Description © 2012 AVAYA All rights reserved. Page 209 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 210 Maximum loop length – 790 m (2600 ft) with SAPS option · Bridge taps – not permitted; loading coils – not permitted. · Product Description © 2012 AVAYA All rights reserved. Page 210 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 211 Colors: charcoal and platinum · English and French keycaps (accessory) · Extra length 2.7m handset cord (accessory) · Shoulder rest (accessory) · Product Description © 2012 AVAYA All rights reserved. Page 211 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 212 4 T24’s per T7316E without power supply · 9 T24’s per T7316E with power supply · Desk or wall mount · Colors: charcoal and platinum · Product Description © 2012 AVAYA All rights reserved. Page 212 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 213 Non-Global version – 4 Contrast Levels · Avaya recommends that Avaya partners make the end-customers aware that the M7000 have reached the End of Life status and hence technical support for them is limited. Message Waiting Indication (MWI) for M7000 Series set on IP Office The M7000 Series Sets have no designated MWI Light, but users have two options to receive MWI on these sets on the IP Office.
Page 214 Avaya Audio Conferencing Unit The Avaya Audio Conferencing Unit offers superior teleconferencing by using three microphones to provide 360 degrees of voice coverage. The Conferencing Unit is a full duplex handsfree unit. This feature allows voice to be heard and picked up at the same time, providing faster response time and eliminating conversation "collisions"...
Page 215: Button Modules
NOT 14 x BM32 + 5 x EU24 + 20 x SBM24 (total 1048 buttons, this exceeds the maximum 1024 · buttons per system). Product Description © 2012 AVAYA All rights reserved. Page 215 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 216: Analog Telephones
Avaya would like to stress that although most analog telephones will work on IP Office - Avaya cannot guarantee that all analog telephones in every region of the world will work on the IP Office.
Page 217 Avaya 6200 Analog Telephone (North America) The 6200 range of telephones are single-line analog telephones that require one tip and ring pair for operation. This series of telephones have a Ringer volume control on the side of the telephone and a Handset volume control on the front of the phone.
Page 218 Interquartz Gemini Phones (EMEA and APAC) Avaya have tested the new generation Interquartz Gemini analog telephones with IP Office to ensure that telephone and system are compatible. The Gemini telephones offer good value for money without compromising on quality. Their stylish design and rugged build quality make them a popular choice for buyers on a limited budget.
Page 219 Switchable Time Break Recall 100 / 200 / 300 / 600 ms. · Call timer. · Alphanumeric keypad. · Last number redial with 5 memories. · Product Description © 2012 AVAYA All rights reserved. Page 219 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 220 Last number redial and Recall button. · Hearing aid compatible. · Wall mountable – no additional bracket required. · ELR/TBR switchable. · MF Only. · Product Description © 2012 AVAYA All rights reserved. Page 220 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 221 Doorphones can be connected to the Avaya IP Office base unit in a variety of ways, providing design flexibility based upon needs.
Page 222: Headsets
Avaya offers ergonomically designed communication headsets and amplifiers for the Avaya IP Office telephones. This full line of professional and contact center solutions set the standard in sound quality and durability. Avaya headsets are designed for maximum, all-day comfort and are available in styles that suit nearly any wearer and any usage pattern.
Page 223: Summary
Summary All Avaya telephones are designed to ensure that features and functions are easily accessible to the user - ensuring that, through ease of use, the full benefits of the system are delivered to the desktop. The telephones that support handsfree operation are intended for individual use only, not for group and conference room operation.
Page 224 Non-Global version – 4 Contrast Levels · Avaya partners should notify the end-customers that the M7000 has reached the End of Life status and hence technical support for them is limited. Note: All versions of the T7000 Series are supported and there are no minimum firmware or regional requirements for the BST T7000 Series sets.
Page 225 IP Office Release 7.0 and any faults reported with IP Office Release 7.0+ will not be fixed. 20DT Analog DECT used with IP Office Analog DECT and Compact DECT. · TransTalk 9040 · Product Description © 2012 AVAYA All rights reserved. Page 225 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 227: 7. Features And Call Handling
Incoming calls can be efficiently handled using either Direct Dialling (DDI/DID) or dedicated operators. For out of hours calls or times when you just can't take calls, IP Office provides voicemail and optional Auto-Attendant services. Product Description © 2012 AVAYA All rights reserved. Page 227 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 229 As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user. The call park facility is available through the user's telephone, Avaya one-X™ Portal for IP Office, Phone Manager or SoftConsole.
Page 230: Personalized Ringing
In IP Office the term personalized ringing is used to refer to changing the sound or tone of a phone's ring. On many Avaya digital telephones, the ringer sound can be personalized. Changing the ringer sound does not alter the ring sequence used for distinctive ringing. This feature is local to the telephone and not supported on all types of telephones.
Page 231: Visual Voice
· change default greeting. · change password. · change email settings (Preferred Edition only). · Product Description © 2012 AVAYA All rights reserved. Page 231 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 232: Advanced Call Handling
This feature is supported across the IP Office Small Community Network (SCN). Call Tagging Feature Display a text message on the user's phone, Avaya one-X™ Portal for IP Office or Phone Manager, · when a call is presented to it.
Page 233: Dial Plan
The amount of information that is available about the call that is waiting depends on the type of phone the user has, or if they are using Avaya one-X™ Portal for IP Office or Phone Manager.
Page 234: Private Call
Some Avaya digital and IP telephones are able to answer a page by pressing a key while the page is going on, this terminates the page and turns it into a normal call.
Page 235: Call Recording
Note: for IP telephones, a VCM channel will be required for the duration of the recording. Product Description © 2012 AVAYA All rights reserved. Page 235 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 236 Avaya one-X™ Portal for IP Office allows the making and receiving of calls and the retrieving of voicemails from an external phone number as if they were in the office, with the Avaya one-X™ Portal for IP Office server providing the call control. The typical scenario is the remote worker that occasionally works from home or from a hotel room.
Page 237 Mobile (external) Twinning · Mobile Call Control · Mobility Callback · Avaya one-X Mobile Client Support · Product Description © 2012 AVAYA All rights reserved. Page 237 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 238: Key And Lamp Operation
Key and Lamp Operation IP Office offers a full range of Key and Lamp features on Avaya feature telephones. These features include; Line Appearance, Call Appearance, Bridged Appearance and Call Coverage. As these features require a phone with buttons and indicators, the features are only supported on certain Avaya digital and IP telephones. Key and Lamp operation is not supported on analog telephones.
Page 239 New system wide configuration parameter to select the LED flash pattern for external calls on Bridged · and Coverage appearances. Benefit The user can determine if the covered call is internal or external. · Product Description © 2012 AVAYA All rights reserved. Page 239 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 240: Outbound Call Handling Features
Account codes can also be entered through the Avaya one-X™ Portal for IP Office and Phone Manager. A system wide setting determines whether Phone Manager will display a list of account codes from which the user can select the code required or will hide the account code list.
Page 241: Idle Line Preference
· line. Benefit Provides the ability to select a specific external line (for companies that prefer to work in key-system · mode). Product Description © 2012 AVAYA All rights reserved. Page 241 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 242: Forwarding
This feature allows a user who is familiar with the existing IP Office functionality of diverting all calls to · a person or a group to follow the same pattern and divert all calls to a voicemail box. Product Description © 2012 AVAYA All rights reserved. Page 242 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 243 – Follow Me Here. Several people can have their telephones forwarded to a follow me destination and if the phone has a display it will indicate who the call is for. Product Description © 2012 AVAYA All rights reserved. Page 243 IP Office 8.1...
Page 244: Avaya Telephone Features
The directory entries in Avaya one-X™ Portal for IP Office and the speed dial icons within the IP Office Phone Manager and SoftConsole applications also act as BLFs. When the icons are associated with internal users, the icons will change to indicate the current status of the users.
Page 245 Avaya one-X™ Portal for IP Office can display call histories for all calls, missed calls, inbound calls and outbound calls. Entries in the call history can be used for return calls, sorted and added to the Avaya one-X™ Portal for IP Office local directory or speed dials.
Page 246 For example "Head Office" can be displayed when a known Caller ID is received. A user can also select "Head Office" in Avaya one-X™ Portal for IP Office, or the Directory List in Phone Manager, or on the display phone Directory to speed dial this number.
Page 247: On Hook Dialing
On Hook Dialing Avaya digital and IP telephones allow the user to make calls by just dialing the number on the keypad, without having to lift the handset or pressing a speaker button. Usually the call progress can be monitored using the speaker in the phone, on telephones that support handsfree the whole conversation can be had without having to lift the handset.
Page 248: Inbound Call Handling
Outside normal operation a hunt group can be put into two special modes; Night Service and Out of service. Product Description © 2012 AVAYA All rights reserved. Page 248 IP Office 8.1...
Page 249: Time Profiles
Hunt group announcements are now supported by Embedded Voicemail in addition to Voicemail Pro. Further, times for the first announcement, second announcement, and between repeated announcements are configurable. Product Description © 2012 AVAYA All rights reserved. Page 249 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 250: Contact Center Features
· Description The Acquire Call function can be setup as a special short code or programmed against a button on an Avaya digital or IP phone with programmable buttons. Use of the feature is subject to IP Office intrusion control settings, the user acquiring the call must be set to be able to intrude and the user whose call is being acquired must be set to can be intruded.
Page 251: Miscellaneous Features
Off-Hook Station is designed for users who want their analog phone to operate like digital or IP feature phone, to isolate the user’s phone idle state from the Hook state. This is a useful feature when using Avaya one-X™ Portal for IP Office, Phone Manager or SoftConsole to control the phone state when using a headset on an analog telephone and with call control and dialing from Avaya one-X™...
Page 252: System Short Codes
The full set of short code commands are listed in the IP Office Manager, refer to product configuration documents for more detail on how to set them up. Product Description © 2012 AVAYA All rights reserved. Page 252 IP Office 8.1...
Page 255 (latency and jitter). With IP hardphones there is need for Power over Ethernet (PoE), or local phone power supplies to be provided to the telephones as the IP telephones are no longer powered by IP Office – a list of Avaya approved PoE options is available at the end of this section. Product Description ©...
Page 256: Gateways, Gatekeepers And H.323 - Technology Overview
Provider) that permits businesses with an IP Office installed to use Voice-over-IP (VoIP) outside the enterprise network by using the same connection as in Internet connection. Product Description © 2012 AVAYA All rights reserved. Page 256 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 257: Ip Telephony Features
Call Types Supported: Voice calls which transition to fax relay on detection of fax tones. Calls which are negotiated as fax only. Product Description © 2012 AVAYA All rights reserved. Page 257 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 258 IP domain before call answer, for instance, in certain call recording scenarios or for automatic dialers’ conferencing in agents. Product Description © 2012 AVAYA All rights reserved. Page 258 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 259: Sip Trunks
Office doesn’t receive an UPDATE/200 OK message for session refresh. In earlier IP Office releases, RE-INVITE messages were used as the refresher. IP Office 8.1 is now RFC 4028-compliant. By default, UPDATE Supported is not enabled and IP Office will send RE-INVITE messages for session refresh. If UPDATE Supported is Allow or Auto and the other party supports UPDATE (specified in the "Allow"...
Page 260 Template support for new features included in SIP Trunk Each of the new Manager configuration settings have been added to SIP Line templates. Product Description © 2012 AVAYA All rights reserved. Page 260 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 261: Sip Endpoint Support
In order to use a non-Avaya SIP endpoint with IP Office, a "Third party IP endpoint license" is needed. This license will continue to support endpoints based on the H.323 standard but will also be required for generic SIP endpoints on IP Office.
Page 262 Delivers end to end Media just like any other IP telephone on IP Office. For calls between two SIP · extensions of a SIP extension and an Avaya IP telephone, the audio is transmitted end to end for basic telephone calls. (Conferences etc. However require a VCM resource). See chapter "VCM modules" for...
Page 263 The features work similar like "CTI" features in combination with an analog telephone, e.g. an outgoing call will first ring the SIP phone and after connect the outgoing call will be placed. Avaya Phone Manager/ Phone Manager Pro and Soft console are currently not supported in combination with SIP-endpoints.
Page 264 To a Video-ready SIP trunk, e.g. to Avaya Aura · A few typical Call scenarios: End to end Video call in an IP Office system: E.g. a call from a Video Softphone to an Avaya 1010 · system in a senior manager’s office.
Page 265 A single endpoint can accept several video calls in parallel. That makes it possible to leverage · “MCU” (Multi conference Unit) functionality in an endpoint like inside the Avaya 1040 system. It makes Video conferences between a device with MCU and several other endpoints possible.
Page 266: Ip Office 8.1 Interoperability
Avaya Aura Core, including Avaya Aura SM, to position the Avaya B5800 product. The B5800 is based on the IP Office platform but provides advanced SIP interoperability and functionality with the Avaya Aura Core product including Session Manager, Communication Manager, and legacy Nortel products such as BCM, CS1000, and Call Pilot.
Page 267 · Centralized Voicemail: Centralized Voicemail for all IP Office systems in the SCN network · Phones: All phones supported on the individual call servers and releases including Avaya IP Phone(H323), Avaya Digital phones, BCM 7000 Series Digital phones, BCM1100/1200 Series IP Phones (SIP), DECT R4 and Analog phones.
Page 268 CS1000. IP Office systems cannot use centralized voicemail of CS1000. · Phones: All phones supported on the individual call servers and releases including Avaya IP Phone (H.323), Avaya Digital phones, BCM 7000 Series digital phones, BCM1100/1200 Series IP phones (SIP), DECT R4 phones, and Analog phones.
Page 269: Remote Phone Support
Essential Edition license which provides four (4) remote worker seats with the IP Office system. Additional remote worker capability is available with the Teleworker User package and a Preferred Edition license. Product Description © 2012 AVAYA All rights reserved. Page 269 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 271 VPN Phone has been tested with a number of VPN-gateways from major vendors like Cisco or Juniper as well as with smaller VPN-access devices from companies like Adtran, Kentrox, Netgear, and SonicWall. Refer to the support pages (support.avaya.com) for a list of available application notes on VPN-gateways tested with each line of telephones.
Page 272: Avaya Session Border Controller For Enterprise
Avaya Session Border Controller for Enterprise The Avaya Session Border Controller for Enterprise is a flexible, fit-for-purpose solution that includes a set of standard security features. This Session Border Control (SBC) provides all of the functionality required for Small-Medium enterprises to terminate SIP trunks without the complexity and higher price associated with typical SBCs.
Page 273 (as long as they use the same Codecs). Direct media is supported between Avaya IP telephones and SIP telephones. It is possible for an IP device to be physically located at one site while being registered at a different site. In this case, even for VoIP across the WAN the VCM would not be used, as long as the two IP devices involved in a phone call are registered on the same system.
Page 274: Network Assessment
QoS which is needed to run VoIP applications over a data network. With the exception of standalone configurations where IP telephones connect directly connected to the ports on IP Office, Avaya now requires that all customers formally audit their networks for IP telephony readiness before attempting to install any VoIP application.
Page 275 IEEE 802.3 flow control is used on Avaya IP telephones operating in full-duplex mode. If the receiving device becomes congested, it sends a pause frame to the transmitting device. The pause frame instructs the transmitting device to stop sending packets for a specific period of time. The transmitting device waits the requested time before sending more data.
Page 277: 9. Public And Private Voice Networks
Public and Private Voice Networks With Avaya IP Office you can be networked via T1, PRI and BRI ISDN, including VoIP on the company WAN. Networking maximizes the potential of your business office locations and remote workers - building the best possible foundation for your future growth.
Page 278: Private Circuit Switched Voice Networking
Called/Calling Name Presentation: (SS-CNIP, SS-CONP, SS-CNIR) ETS300 237/238. · Message Waiting: (SS-MWI) EN301 260/255. · Transfer: (SS-CT) ETS 300 260/261. · Circuit Switched Voice Networking Product Description © 2012 AVAYA All rights reserved. Page 278 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 279: Public Voice Networking
IP endpoint or to any trunk. The normal usage of this feature is by a third party application connected via one or more S0 interfaces to IP Office. One example is the VoiceDirector, an automatic call assistant. Product Description © 2012 AVAYA All rights reserved. Page 279 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 281: E1R2 Channel Associated Signaling
To make this configuration secure, the IP Office firewall is set to drop all packets except SIP. Product Description © 2012 AVAYA All rights reserved. Page 281 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 282 Option 4: Connection to the ITSP through a router equipped with an Application Level Gateway (ALG) which transparently resolves all NAT issues. Product Description © 2012 AVAYA All rights reserved. Page 282 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 283 For details on SIP ITSPs which have been tested by Avaya, please visit the IP Office Knowledge Base at http:// www.avaya.com/ipoffice/knowledgebase. The Avaya DevConnect Program conducts testing with ITSP's to establish compatibility with IP Office. To access Application Notes for tested solutions please follow the steps outlined below: Go to http://www.avaya.com/devconnect...
Page 284: Packet Based Voice Networking
IP Office is capable of realizing the benefits of Q.931 and H.450 supplementary service support across a public connection where an appropriate QoS connection can be established. Product Description © 2012 AVAYA All rights reserved. Page 284 IP Office 8.1...
Page 285: Supplementary Services Within Ip Networks
On IP trunks to non-IP Office systems the Supplementary Service will depend on those also supported by the non-IP Office system. Product Description © 2012 AVAYA All rights reserved. Page 285 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 286: Multi-Site Networking (Small Community Networking)
Centralized Personal Directory for 1400, 1600, 9600 and T3 Telephones as well as Avaya · one-X™ Portal for IP Office Centralized System Directory for 1400, 1600, 9600 and T3 Telephones as well as Avaya one- · X™ Portal for IP Office Centralized Call Log for 1400, 1600, 9600 and T3 Telephones as well as Avaya one-X™...
Page 287 System B, and a number of IP telephones are connected to either System A or System B. If System "B" fails then: System A will automatically take over from System B and support Avaya IP telephones, hunt groups, · and DHCP if required.
Page 288 TDM QSIG, even though there is no limit to the number of TDM QSIG calls that can be made or received once licensed. Product Description © 2012 AVAYA All rights reserved. Page 288 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 289: Internetworking With Other Avaya Products
ApplicationNotes. VoIP networking using H.323 IP Office has been successfully tested to be interoperable over IP trunks with Avaya Communication Manager (ACM). The protocol supported is H.323 using industry-standard compression codecs (types G.711A, G.711MU, G.729A and G.723.1-6K3). The features currently supported are: Desk to desk dialing (basic voice call) ·...
Page 290: Common Networking Features
Note: Existing Least Cost Routing (LCR) configurations are automatically converted to ARS when upgrading to 4.1 or higher. Product Description © 2012 AVAYA All rights reserved. Page 290 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 291 The following figures depict these two types of numbering schemes. Linked Numbering Scheme Node Numbering Scheme Product Description © 2012 AVAYA All rights reserved. Page 291 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 293: Lan/Wan Services
ISP. You could, therefore, set up one service to connect during peak times and another to act as fallback during the cheaper period. Internet Access Product Description © 2012 AVAYA All rights reserved. Page 293 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 294: Remote Access Features
These network resources can range from dial up ISDN connections, point-to-point leased circuits, managed IP networks or Frame Relay as IP Office supports all these types of network connections. Product Description © 2012 AVAYA All rights reserved. Page 294 IP Office 8.1...
Page 295: Ssl/Vpn Remote Access
IP Office Release 8.1 software includes an embedded SSL/VPN client. On the server side (should the partner decide to host the server side), the partner will need to install a server (VM) and install the Avaya VPN Gateway (AVG) software. The Partner will establish the SSL/VPN Gateway configuration on the IP Office so that the IP Office can trigger a secure tunnel back to the Gateway.
Page 296: Dhcp Server
The quota can be either automatically refreshed daily, weekly or monthly or manually refreshed by dialing a secure feature code on a handset. Product Description © 2012 AVAYA All rights reserved. Page 296 IP Office 8.1...
Page 297 An outgoing call will then be made to that number to re-establish the link. Domain Name Service (DNS) Proxy Domain Name Service servers provide the translation of names such as www.avaya.com to the domain’s IP address required to establish a connection. IP Office provides this service to PCs on the network by proxy.
Page 298: Auto Connect
This behavior can be used to add resilience into a data network. Where a customer has an existing data Product Description © 2012 AVAYA All rights reserved. Page 298 IP Office 8.1...
Page 299 WAN port or via the LAN using a 3 Party router. IPSec is optional and enabled on IP Office through a License Key. Note: Check with Avaya for supported scenarios and 3 party devices. VPN: Layer 2 Tunneling Protocol PPP authentication using PAP or CHAP takes place between directly connected routers only.
Page 301 11. Unified Communications Module With the Avaya IP Office Unified Communications Module (UC Module, material code: 700501442), Avaya provides a single touch point for sourcing, maintenance and support of application deployment. The UC Module is an integrated CPU running Linux, thus avoiding the need for server licenses (Microsoft) and any requirement to keep an external server updated outside of the telephony software and hardware.
Page 302 · 2GB DDR · 32 GB SSD Flash memory; ~380 hours of voicemail storage, accounting for logging which will use · storage Product Description © 2012 AVAYA All rights reserved. Page 302 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 304: 12. Applications Server
IP Office applications perform to Avaya’s stringent specifications for both individual applications and as part of an overall Avaya solution. The Applications Server is part of the family of the Avaya Common Servers. The applications server is the base server which comes packaged and shipped with the IP Office Linux Applications DVD software pre-installed, ensuring a quick and easy installation.
Page 306: One-X Portal For Ip Office
Portal for IP Office The Avaya one-X™ Portal for IP Office is an application that provides users control of their telephone from a networked PC. Avaya one-X™ Portal for IP Office can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available as part of the IP Office Office Worker, Power User or Teleworker user licenses only.
Page 307 Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user. Avaya one-X™ Portal for IP Office users can also select an option to enter Touch Tones (DTMF digits) in an active call.
Page 308 To make a call from the call log, the user simply clicks on the number they wish to call. Product Description © 2012 AVAYA All rights reserved. Page 308 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 309 Messages Gadget Voicemail Access Avaya one-X™ Portal for IP Office will show new, saved and old voicemails received and provides access into the user mailbox allowing the user to play, rewind, fast-forward, save and delete messages. The voicemails can be ordered by state (new, saved, read, private, urgent), caller, called party, time and length.
Page 310 1400, 1600 and 9600 Series telephones (as well as T3 telephones in selected EMEA countries). The Avaya one-X™ Portal for IP Office user can add up to 4 additional tabs for personal directory contacts, System Directory ·...
Page 311 IP Office Presence within Avaya one-X™ Portal for IP Office allows the user to create sets of call redirection settings. Through the configuration tab the user can create different Presence entries and associate different rules to each such as forwarding to a different number or Do Not Disturb.
Page 312 MyBuddy is always online/available, has an Avaya Avatar, and has a status message of "Type help for a list of commands". A user can type in commands for call management to place a call, find a person, list missed calls etc.
Page 313 It can also be used to change the membership status in the different Customer Call Reporter queues to which the user belongs. Product Description © 2012 AVAYA All rights reserved. Page 313 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 314 Personalizing the Layout There are a number of ways in which the Avaya one-X™ Portal for IP Office gadgets layout can be adjusted. Any changes made are stored by the Avaya one-X™ Portal for IP Office in your user settings so the saved version is always available when the user logs in again.
Page 315 The one-X Call Assistant is an application that performs a range of functions, even if you have not logged into Avaya one-X™ Portal for IP Office using the browser. When you make and receive calls, the one-X Call Assistant displays messages on your Windows desktop even if you do not have Avaya one-X™ Portal for IP Office running.
Page 316: Feature Summary
Incoming call scripting – Time on call – Advice of Charge (ISDN service provider dependent) Door opening control – Yes (via analog extension) Product Description © 2012 AVAYA All rights reserved. Page 316 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 317 Licensing · Avaya one-X™ Portal for IP Office requires a license for each user. The license can be an IP Office Power User, Office Worker or Teleworker user license. The Telecommuter mode and IP Office Video Softphone are available only with a Power User or Teleworker license.
Page 318 Microsoft Outlook is an application that many knowledge workers invoke in the morning and keep running all day. The IP Office Plug-in for Microsoft Outlook brings a subset of the Avaya one-X™ Portal for IP Office user experiences to Outlook. The plug-in allows the user to communicate with contacts without leaving the Outlook window and without needing to bring up separate client applications.
Page 319 IP office for their telephony needs to control calls from within the Salesforce.com portal itself. This integration is enabled by the "Avaya IP Office Plug-in for Salesforce.com," which is a Windows application that runs in the system tray, and provides the following features from the Salesforce.com soft client available within the Salesforce.com portal:...
Page 320: Ip Office Video Softphone
IP Office Video Softphone runs in the background and standard call control is accomplished through productivity applications, such as Avaya one-X™ Portal for IP Office that is part of the User profiles described above. If run with Avaya one-X™ Portal for IP Office it provides the following additional value: 1.
Page 321 IP Office features. This is the preferred usage scenario for customers not running other IP Office productivity applications like Avaya one-X™ Portal for IP Office. It is also the preferred operation mode for users who want to smoothly migrate from their desktop phone or who use IP Office Video Softphone only occasionally and prefer a phone-centric user-interface, with optional dial pad and standard phone feature keys.
Page 324: Feature Overview
Video Softphone using their normal username and password. License entitlement will be checked against that user before the login is accepted. Unlike Avaya hard telephones, IP Office Video Softphone does not require an Avaya IP Phone License to work on IP Office.
Page 325 Note: The above numbers show an average bandwidth requirement but peak usage might be higher. The above numbers do not include the audio-bandwidth. Product Description © 2012 AVAYA All rights reserved. Page 325 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 326 French · Italian · Portuguese · Russian · Simplified Chinese · Spanish · The product will support more languages in the future. Product Description © 2012 AVAYA All rights reserved. Page 326 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 327: Flare Communicator
Flare communicator delivers the intuitive graphic design of the Avaya Flare® Experience—"spotlights," media menu, notification bar, and contact cards. This provides a new level of collaboration for users and is the first step in extending the Avaya Flare Experience to non-Avaya devices.
Page 328 Windows laptops and desktops over a LAN connection. It allows users to gain integrated access to communications modes—move among drag-and-drop voice, IM, email, call history, and more. Product Description © 2012 AVAYA All rights reserved. Page 328 IP Office 8.1...
Page 329: Installation And Configuration
Installation and Configuration For installation of Flare Communicator for Windows: · Download and install the application from the Avaya support site at http://support.avaya.com · Configure the application settings by providing the IP Office 500v2 or IP Office on Linux IP address and...
Page 330 It is a software-only solution that can be easily downloaded (from the Apple App Store), and is the first step in extending the Avaya Flare Experience to non-Avaya devices. With Flare Communicator, IP Office customers can use iPad devices for: ·...
Page 331 · Telephony functions, IP Office system contacts, Edition User one-X Portal personal contacts, local contacts and call logs, presence, 2-party IM · Flare Communicator for Windows and iPad Product Description © 2012 AVAYA All rights reserved. Page 331 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 333 SoftConsole has been designed to be easy to use, while offering a look and feel which will appeal to experienced and novice operators alike. Product Description © 2012 AVAYA All rights reserved. Page 333 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 334 If a new call arrives, the call details panel will display the calls waiting to alert the operator and allow answering of the call based on the Caller ID. Product Description © 2012 AVAYA All rights reserved. Page 334 IP Office 8.1...
Page 335 The queue panel displays a bar graph of the number and the status of external calls held in a particular queue. Up to 8 Call queues can be configured and labeled to reflect incoming calls for specific hunt groups. Product Description © 2012 AVAYA All rights reserved. Page 335 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 336 Profile name, information messages and The number of new voice mail messages for the operator. Information messages include any alarm conditions that are present within the system. Product Description © 2012 AVAYA All rights reserved. Page 336 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 337: Softconsole Options
This tab allows the operator to save the changes made to the configuration of SoftConsole either automatically or manually to a local configuration file on the PC. Product Description © 2012 AVAYA All rights reserved. Page 337 IP Office 8.1...
Page 338: Softconsole Administration
SoftConsole provides extensive call management, but it still requires an IP Office telephone to provide · the speech path. SoftConsole has been tested and is certified to work with all Avaya wired digital and IP telephones that are listed in the "Telephones"...
Page 339: Softconsole Pc Requirements
PC requirements: · Always refer to the latest Avaya SME Technical Tip or Technical Bulletin for any updated information with regard to Operating Systems, Service Packs or PC hardware. Refer to Technical Specifications section of the Product Description for Operating System and Hardware requirements.
Page 341: Cti With Ip Office
3.0. In addition, example source code is included, making it easy for developers to become familiar with IP Office CTI interfaces. Product Description © 2012 AVAYA All rights reserved. Page 341 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 342: Tapilink Lite (1St Party Tapi Support)
Membership of the program is at the sole discretion of Avaya. DeveloperConnect members pay an annual fee, for which they receive technical support directly from Avaya. In addition, Avaya will perform interoperability testing between IP Office and the member's product, and may also create opportunities for joint marketing, including exhibitions, use of Avaya's logo, and other benefits.
Page 343: Tapi Functions Supported By Ip Office
· lineGetAddressID · lineRedirect · lineGenerateTone · lineGetAddressStatus · lineRemoveFromConference · lineMonitorDigits · lineGetAppPriority · lineSetAppPriority · lineMonitorTones · lineGetCallInfo · lineSetAppSpecific Product Description © 2012 AVAYA All rights reserved. Page 343 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 344 TAPI 3.0 without any third-party tools. TAPILink Lite provides detailed information on telephony events, including the ability to screen-pop · based on CLI and/or DDI. Product Description © 2012 AVAYA All rights reserved. Page 344 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 345 · X directory flag · Number of groups that the user is a member of that are currently on night service Product Description © 2012 AVAYA All rights reserved. Page 345 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 346 Field Data ( A Message ) A call id A call id B call id B call id Unique call identifier Unique call identifier Product Description © 2012 AVAYA All rights reserved. Page 346 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 348: 16. Messaging
IP Office Preferred Edition is available for Windows and Linux OS. The Preferred Edition on Linux provides the same functionality as described further in this chapter, with the following exceptions: Web Voicemail is provided by the user productivity application Avaya one-X™ Portal for IP Office which ·...
Page 349 The first two ports are included in the basic IP Office system price. Additional 4 ports(sold in pieces of 2) can be purchased and licensed separately. Product Description © 2012 AVAYA All rights reserved. Page 349 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 350: Ip Office Essential Edition - Embedded Voicemail
Support for Fast Forward (#), Rewind (*), Skip Message (9) and Call Sender (**) when listening to · messages No license required · Product Description © 2012 AVAYA All rights reserved. Page 350 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 351 Will apply to master in internal twinning and/or to the sending deskphone as part of a mobile twinning relationship Note: Call Screening is also supported by Voicemail Pro. Product Description © 2012 AVAYA All rights reserved. Page 351 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 352: Ip Office Preferred Edition - Voicemail Pro
Activation of the external relays on the IP Office system. For example, remotely checking the status of · the office meeting and then turning it on from your mobile/cell phone on your drive in to work. Product Description © 2012 AVAYA All rights reserved. Page 352 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 353 Support for TTY hearing impaired text phone. · Centralized VoiceMail within a multi-site IP Office environment. · Networked Messaging with other Avaya voicemail systems and voice messaging systems supporting · VPIM (like CallPilot). Capacity of up to 40 ports for a single-site system.
Page 354 User start points in Voicemail Pro include queued options. · Further details on some of the Voicemail Pro functionality listed above are described later in this section. Product Description © 2012 AVAYA All rights reserved. Page 354 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 355 UMS web interface, Avaya one-X™ Portal for IP Office, the email client and other devices that are synchronized with the user’s email account. This will work for email clients that use the IMAP4 protocol (like MS Outlook, Lotus Notes, Mozilla Thunderbird, and many others).
Page 356: Ip Office Preferred Edition - Voicemail Pro Resilience And Backup
The Backup Voicemail Pro server can have limited functionalities (e.g. fewer number of ports) if it is acceptable to have limited capabilities for a limited period until the re-connection of the main server. Product Description © 2012 AVAYA All rights reserved. Page 356 IP Office 8.1...
Page 357 Centralized Voicemail Pro, Distributed VoiceMail, or Backup VoiceMail require the same Preferred Edition license but will be configured differently in IP Office Manager according to the required function. Product Description © 2012 AVAYA All rights reserved. Page 357 IP Office 8.1...
Page 359: Interaction Of Voicemail With Email Systems
Forwarding voicemail to email is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group. Product Description © 2012 AVAYA All rights reserved. Page 359 IP Office 8.1...
Page 360: Unified Messaging Service (Ums)
The instructions how to add this account and configure the web address for the Voicemail Pro Web Access can be provided by an administrator by email without the need for system administration or external support. Product Description © 2012 AVAYA All rights reserved. Page 360 IP Office 8.1...
Page 361 Customers using older browsers should upgrade to a more recent version but Preferred Edition will not prevent usage on the older browsers. Product Description © 2012 AVAYA All rights reserved. Page 361 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 362 (as shown in the diagram above). Earlier versions of Microsoft Exchange Server are supported by using the IMAP integration described above. Product Description © 2012 AVAYA All rights reserved. Page 362 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 363: Fax Messages
Faxes routed to a user’s mailbox by this fax server will be recognized by Voicemail Pro as faxes, and will be supported by Voicemail Pro Fax features. More information is available from www.castelle.com. Product Description © 2012 AVAYA All rights reserved. Page 363 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 364: Text-To-Speech Email Reading (Microsoft Exchange Only)
.WAV attachment to a reply email to the person who sent the email. Note: More than eight users can use TTS functionality if the Avaya TTS ScanSoft or Avaya TTS Professional license are purchased. Avaya TTS will only work on Linux with the TTS Professional license.
Page 365: Networked Messaging
Avaya system. The IP Office Networked Messaging facility will allow configuration of up to 2000 remote mailboxes on each Voicemail Pro server and will operate with other IP Office systems supporting this feature, as well as with Avaya Enterprise solutions.
Page 366: Auto Attendant
Attendant operation is also ideal where multiple languages are required, for example "Dial 1 for English, 2 for German, 3 for French, ...". Auto-Attendant created using Voicemail Pro Client Product Description © 2012 AVAYA All rights reserved. Page 366 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 367: Personal Numbering
Users with Mobile Twinning configured are able to remotely activate their twinning capabilities through Voicemail Pro call flow. Product Description © 2012 AVAYA All rights reserved. Page 367 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 368: Accessing Database Information Within Call Flows (Ivr)
SQL scripts, a script can be created automatically through the use of a SQL Query Builder Wizard. Product Description © 2012 AVAYA All rights reserved. Page 368 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 369: Using Text To Speech (Tts) Facilities Within A Call Flow
TTS engine which is part of the Windows operating system. An alternative is the Avaya TTS license (independent licenses for Windows and Linux) which adds a TTS engine available in 22 different languages on Windows and 19 different languages on Linux: ·...
Page 370: Visual Basic (Vb) Scripting
On a right mouse click in the VB Script window the methods and variables are available will be listed to assist when constructing call flows. VB Scripting is enabled by the IP Office Advanced Edition license. Product Description © 2012 AVAYA All rights reserved. Page 370 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 371: Extended Personal Greetings
A mailbox owner will need to record greetings against these conditions to deliver the greeting that they wish to present to a caller. Avaya one-X™ Portal for IP Office users can record and manage their voicemail greetings through the Avaya one-X™ Portal for IP Office user interface.
Page 372: Hunt Group Broadcast Messages
List members can be added by using the station number or mailbox name (names are not supported · for Voicemail Pro Networked Messaging mailboxes). Lists can include voicemail boxes that exist on other Avaya voicemail systems that are available · through Voicemail Pro Networked Messaging.
Page 373: Cascaded Out-Calling
Out-calling preferences are set for global operation via the Voicemail Pro Client. Out-calling is only available in INTUITY Mode. The administrator sets the number of retries and time interval between retries on a system-wide level. Product Description © 2012 AVAYA All rights reserved. Page 373 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 374: Campaign Manager
Customers using older browsers should upgrade to a more recent version but Preferred Edition will not prevent usage on the older browsers. Campaign Web Interface Product Description © 2012 AVAYA All rights reserved. Page 374 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 375: Call Recording
Button Programming tab of the user configuration. The Pause Recording feature is available with both Centralized and Distributed Preferred Edition. Product Description © 2012 AVAYA All rights reserved. Page 375 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 376: Call Screening
Does not apply to page calls Will apply to master in internal twinning and/or to the sending deskphone as part of a mobile twinning relationship. Product Description © 2012 AVAYA All rights reserved. Page 376 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 377: Ip Office Contactstore
Personal security restrictions. The restrictions are applied as you log into the web server. · Criteria-based search filter fields to perform specific searches. · Product Description © 2012 AVAYA All rights reserved. Page 377 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 378 Multi Site Network there needs to be an Advanced Edition license present on each node. This is in addition to the Voice Networking license required for Multi Site Network. Product Description © 2012 AVAYA All rights reserved. Page 378 IP Office 8.1...
Page 379: Centralized Messaging With Avaya Communication Manager
Centralized Messaging with Avaya Communication Manager Where IP Office is deployed in an Avaya Communication Manager (ACM) Environment, it may be desirable to use one centrally managed voicemail system (Modular Messaging) to provide voicemail services to IP Office users. IP Office can be configured to use a Modular Messaging system over a remote connection such that all messaging calls divert to this location and message waiting indications are provided from the remote location and are displayed correctly on IP Office extensions.
Page 380: Voicemail Feature Comparison
Listen To Email (Text To Speech) Send Email notification Unified Messaging Service (UMS) Option Save Message Delete Message Forward Message to another Mailbox Product Description © 2012 AVAYA All rights reserved. Page 380 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 381 Requires UMS (enabled through the Power User, Office Worker and the Teleworker licenses) and MS Exchange Server 2007/2010 with a mobility solution (for example a Blackberry) - not provided by Avaya. Intuity mode only. In-Queue Announcements IP Office...
Page 382 Forward Emails to External Systems (VPIM) Third Party Database Access (IVR) Text To Speech within call flows Support for Visual Basic Scripts Product Description © 2012 AVAYA All rights reserved. Page 382 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 384: 17. Mobility
Plus the real possibility of missed transactions and lost revenue. Equipped with Avaya IP Office Mobility Solutions, mobile associates never need to miss an important customer call or a question from someone in the office. And they’ll be able to give customers just a single phone number —...
Page 385: One-X Mobile Preferred For Ip Office
· about events of interest such as – outstanding IM messages, new deposited VM messages, conference participants entry/exits, VM deposits in progress Product Description © 2012 AVAYA All rights reserved. Page 385 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 386 Avaya one-X Mobile Preferred Client Support The following table lists the various mobile devices and operating systems supported by the one-X Mobile Preferred client and the download site on the respective App Stores: one-X Mobile Preferred Mobile device Supported OS...
Page 387: On-Site Mobility
Avaya On-Site Wireless Phone Solutions Avaya IP Office Wireless Solutions include DECT and WiFi based wireless IP telephones. These are solutions employees can use every day to work more effectively and be more responsive to customers - all while increasing revenues and keeping communication costs firmly under control.
Page 388 · Redial (Central Call Log for T3 and 1400/1600/9500/9600 telephones only) · Personal Directory Entries (for T3 and 1400/1600/9500/9600 telephones only) · Product Description © 2012 AVAYA All rights reserved. Page 388 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 389: External Mobility
Avaya one-X Mobile Essential Client Support IP Office supports the Avaya one-X Mobile Essential 'Single Mode' Clients for a variety of mobile devices, listed below. This client provides Avaya’s powerful Extension to Cellular features to mobile users via a graphical interface and enables them to remain productive with a single phone number for both incoming and outgoing calls and single voicemail capabilities.
Page 390 IP500 / IP500 V2 only: IP500 PRI-U (single or dual) trunk cards · IP500 Dual or Quad BRI trunk cards · SIP trunks (RFC 2833) · Product Description © 2012 AVAYA All rights reserved. Page 390 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 391 The synchronization of the voice message status between all a user’s devices (Outlook, voicemail telephone interface, Avaya one-X™ Portal for IP Office, mobile / cell phone) so that listening to a new message at one device changes the message status from "new" to "old" in all of these interfaces requires the Preferred Edition.
Page 392: 3Rd Party Mobility Solutions For Use With Ip Office
IP Office system. The following mobility solutions in particular add mobile devices currently not supported by Avaya for the IP Office so that users with one of these devices can participate from the rich IP Office mobility options.
Page 395: 18. Audio Conferencing
Office Preferred Edition. The typical ROI of just 4 to 6 months compared to Service Provider conferencing services based upon 2 hourly conferences with 5 participants per week. Product Description © 2012 AVAYA All rights reserved. Page 395 IP Office 8.1...
Page 396: Ip Office Preferred Edition Meet-Me Conferencing Solution
For additional security, if Caller ID information is provided by the network Voicemail Pro can make CallerID checks before allowing calls into a conference. Product Description © 2012 AVAYA All rights reserved. Page 396 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 397: Ip Office Conferencing Capacity
Also, with the release of IP Office Release 8.0, conference IDs are shared across the SCN sites. Product Description © 2012 AVAYA All rights reserved. Page 397 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 398: Ip Office Standard Conferencing Features
For ad-hoc conferences with a few participants, users can easily set up immediate conferences by calling all parties and bringing them to the conference bridge. With Avaya one-X™ Portal for IP Office , the originator of the conference can keep control: the Caller ID number (and the associated name if recognized) of each participant is displayed.
Page 400: Customer Call Reporter
19. The Contact Center Avaya provides Customer Contact solutions that meet the needs of the small to mid-size business. From the smallest company that requires basic system performance reporting to the larger businesses that need advanced routing and multimedia integration with the Customer Contact Center. Avaya provides IP Office Customer Call Reporter as the perfect solution to meet the needs of small business customers.
Page 401 The CCR Database is documented and open for third parties to create their own custom reports in Crystal Reports or any other SQL related application. Product Description © 2012 AVAYA All rights reserved. Page 401 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 402 Dashboard This is the default page shown when a supervisor logs in. It shows information graphs for selected queues, agents and statistics. Product Description © 2012 AVAYA All rights reserved. Page 402 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 403 Agents when they login and select their corresponding Supervisor. An example of the Supervisor real-time view is shown below: Product Description © 2012 AVAYA All rights reserved. Page 403 IP Office 8.1...
Page 404 Routed to Voicemail >1-999 Talk Average >1-600 Talk Inbound Talk Inbound Average Talk Internal Talk Outbound Talk Outbound Average >1-600 Talk Total Transferred >1-999 Product Description © 2012 AVAYA All rights reserved. Page 404 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 405 An Agent is able to login via a thin client web browser session and associate with a Supervisor. The Agent view also displays any alarms that have been set by the Supervisor. Product Description © 2012 AVAYA All rights reserved. Page 405 IP Office 8.1...
Page 406 The format that the report is to be produced in can be selected from Adobe, Word, Excel, Rich Text or Crystal. Email Address · An email address can be entered if the report is to be sent by email. Product Description © 2012 AVAYA All rights reserved. Page 406 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 407 Reports can also be scheduled for future delivery to any network printer or email address in any of the supported formats. IP Office Customer Call Reporter Report Examples Call Details Report: Call Summary Report: Product Description © 2012 AVAYA All rights reserved. Page 407 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 410: Call Statistics
2. For Agent State (Queue) Time and Queue State Time, separate time thresholds can be set for each state that has been selected to alarm. Product Description © 2012 AVAYA All rights reserved. Page 410 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 411 However, for the display in browser screens, the IP Office Customer Call Reporter can use abbreviated names. The statistics however remain the same. Product Description © 2012 AVAYA All rights reserved. Page 411 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 412 Sample Custom Report Capabilities The following is a system-level report with sample gauges and text box cells for statistics, call rate and parameters. Product Description © 2012 AVAYA All rights reserved. Page 412 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 413 The customer map can use a number of different map backgrounds. These vary by map provider and map type. Product Description © 2012 AVAYA All rights reserved. Page 413 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 415: 20. Management Utilities
A diagnostic tool to monitor and check the status of IP Office systems. Data Migration Manager (DMM) · A migration tool to facilitate configuration data from BCM and Norstar® products to IP Office. Product Description © 2012 AVAYA All rights reserved. Page 415 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 416: Ip Office Web Manager
The following menus are available in the IP Office Web Manager: Home A new concept of a homepage or dashboard lets the administrator see a full system view in a graphical way. Product Description © 2012 AVAYA All rights reserved. Page 416 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 418 For more sophisticated use of the system, the administrator can then go to the "Advanced" screen by clicking the "Advanced" button at the bottom of the user screen. Product Description © 2012 AVAYA All rights reserved. Page 418 IP Office 8.1...
Page 419 The outgoing call management tab includes "Speed Dial", "Calling List", and "Alternate Route Selection". System The System tab includes "Switch", "Trunks", "Backup and Update", "Auxiliary Equipment", and "User Preferences". Product Description © 2012 AVAYA All rights reserved. Page 419 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 420 This lets the administrator prepare the information before hand (i.e. ask the customer to provide an excel sheet with user names, extensions and features) and simply import to complete the system configuration. Product Description © 2012 AVAYA All rights reserved. Page 420 IP Office 8.1...
Page 421 Also if a parameter value is not valid, the configuration window becomes "red" and the "Save" button is automatically grayed out prevents invalid configurations from getting saved. Quick Inline editing also helps configure/change settings easily. Product Description © 2012 AVAYA All rights reserved. Page 421 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 422: Ip Office Simplified Manager
Write at HH:MM – This is when the administrator saved the configuration via the schedule option · Write with Immediate Reboot · Write with Reboot When Free · Product Description © 2012 AVAYA All rights reserved. Page 422 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 423 User.csv containing fields NAME, EXTENSION NUMBER, USER RIGHT, EMAIL ADDRESS User templates for rapid programming and user rights for setting up user access levels Product Description © 2012 AVAYA All rights reserved. Page 423 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 424: Ip Office Monitor
In addition to monitoring, the application captures system alarms and will display an activity log of the last 20 alarms that have occurred. Product Description © 2012 AVAYA All rights reserved. Page 424 IP Office 8.1...
Page 425: Simple Network Management Protocol (Snmp)
Phone change · CSU Loop-Back · IP Office sends email notifications directly to the email server; no additional PC client is needed. Product Description © 2012 AVAYA All rights reserved. Page 425 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 426: System Status Application
SSA can be launched independently or from IP Office Manager and there can be up to two (2) SSA clients connected to an IP Office unit at one time. Note: SSA is not a configuration tool for IP Office systems. Product Description © 2012 AVAYA All rights reserved. Page 426 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 427: Data Migration Manager
Step 2 - Convert: This step involves converting the data in the format of the source product to the format of the destination product. I.e. convert data that is understood by BCM to data that is understood by IP Office. Product Description © 2012 AVAYA All rights reserved. Page 427 IP Office 8.1...
Page 428 Step 3 - Apply: This step involves applying the configuration to the destination product, which is always IP Office. Supported models include the following: Product Description © 2012 AVAYA All rights reserved. Page 428 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 429 BCM50 3.0, 5.0, 6.0 IP500 V2 control unit required · BCM450 1.0, 5.0, 6.0 · Norstar CICS, MICS 7.x · Call Pilot 100/150 3.1 · Product Description © 2012 AVAYA All rights reserved. Page 429 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 431: Ip Office Support Services And Automated On-Boarding
Chapter 21. IP Office Support Services and Automated On-Boarding Product Description © 2012 AVAYA All rights reserved. Page 431 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 432: Avaya Global Services
Services provides service options designed to maintain and support Customers’ IP Office. The charts below provide a brief overview of the new service offering. For additional details of the new Avaya IP Office Support Services offering, please refer to the Global Offer Definition document and other launch materials located online, at http://portal.avaya.com/ptlWeb/gs/services/SV0578.
Page 433: On-Boarding Automation
Additional Avaya IP Office Support Services Information For additional details of the new Avaya IP Office Support Services offering, please refer to the Global Offer Definition document and other launch materials located at http://portal.avaya.com/ptlWeb/gs/services/SV0578. On-Boarding Automation The new maintenance offer for Avaya IP Office Support Services requires the completion of some simple administrative steps to facilitate service delivery.
Page 434 Always refer to the IP Office Support Services offer description and process training materials for the most current details of these and other process requirements required for maintenance coverage. Product Description © 2012 AVAYA All rights reserved. Page 434 IP Office 8.1...
Page 436: 22. Technical Specifications
22. Technical Specifications PC requirements and specifications of the various IP Office applications can be found in a separate document in the IP Office section of support.avaya.com. Dimensions Unit Dimensions (mm/inches) Width Height Depth IP500 and IP500 V2 445mmm/17.5" 73mm/2.9"...
Page 437 Remember to budget for the power requirements of any additional devices that are to be co-located with the IP Office such as server PC's (voicemail, etc). Product Description © 2012 AVAYA All rights reserved. Page 437 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 438 Integral to the System Unit. Connection to switched mains supply requires separately supplied country specific IEC 60320 C13 power cord (3-wire earthed cold kettle lead). · Input: 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum. Product Description © 2012 AVAYA All rights reserved. Page 438 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 439: Interfaces
RFC2125 Bandwidth Allocation Control Protocol. RFC768 User Datagram Protocol. RFC791 Internet Protocol. RFC793 Transmission Control Protocol. DHCP RFC1533 Dynamic Host Control Protocol. Product Description © 2012 AVAYA All rights reserved. Page 439 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 440 RFC 1889 - RTP · RFC 1890 - RTP Audio · RFC 4566 - SDP · RFC 3265 - Event Notification · Product Description © 2012 AVAYA All rights reserved. Page 440 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 441 RFC 3581 - An Extension to the Session Initiation Protocol (SIP) for Symmetric Response Routing · RFC 3311 - The Session Initiation Protocol (SIP) UPDATE Method · Product Description © 2012 AVAYA All rights reserved. Page 441 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 443 Edition license is not present. New customers attempting to install Preferred Edition will receive an alarm that an Essential Edition license is required. Note: The Preferred Edition users will have mobile twinning enabled for all users and retain access to the Avaya one-X® Mobile Essential for IP Office client features (included with an Essential Edition license).
Page 444 The following sections detail the current individual IP Office licenses. The actual licenses are indicated by a icon and the following information: License Name in IP Office Configuration: Avaya orderable part name (Material Code) · License description. Product Description © 2012 AVAYA All rights reserved.
Page 445 Note that a license is consumed for each user configured for UMS access. UMS Web Services - 1 User License: IPO LIC VMPRO UMS 1 USER (217880) · Product Description © 2012 AVAYA All rights reserved. Page 445 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 446 Small Community Network (SCN) but can be used between separate SCN networks. Licensing of TTS for Linux: IPO LIC AVAYA TTS Pro RFA 1 LIC:CU (268844) Voicemail Pro will recognize and enforce a new TTS license on Linux called "Voicemail Pro TTS Professional."...
Page 447 Preferred Edition, an alarm is sent to the administrator. The Office Worker license enables a user to use Unified Messaging Service (UMS) and Avaya one-X™ Portal for IP Office (without Telecommuter functionality). The license instances are consumed for each user being configured.
Page 448 Preferred Edition, an alarm is sent to the administrator. The Power User license enables a user to use Avaya one-X™ Portal for IP Office, IP Office Video Softphone, all Mobility features and Unified Messaging Service (UMS). The license instances are consumed for each user being configured.
Page 449 PC. An optional IP Softphone is also available with additional licensing. In Release 6.0, it is recommended to use Avaya one-X™ Portal for IP Office and the new IP Office Video Softphone (using Teleworker or Power User licenses) instead of Phone Manager Pro.
Page 450 SIP Trunk Channels - 10 Channels: IPO LIC SIP TRNK RFA 10 (202969) · SIP Trunk Channels - 20 Channels: IPO LIC SIP TRNK RFA 20 (202970) · Product Description © 2012 AVAYA All rights reserved. Page 450 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 451 All IP endpoints (SIP and H323, Avaya and 3 party) require an endpoint license. There are two different types of license available: Avaya IP Endpoint License – required for all Avaya endpoints such as 1600, 5600, 9600 and DECT · 3720/25.
Page 452 The duration of the trial licenses will be 90 days and the trial will start from the first call made on the system. The above licenses will not preclude the installation of trial licenses obtained via ADI, once the initial licenses have expired. Product Description © 2012 AVAYA All rights reserved. Page 452 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 453 The actual Preferred and Advanced Edition licenses are required to be installed on the same IP Office in · a multisite network Avaya one-X™ Portal for IP Office server needs to be installed in the IP Office with Preferred Edition · Product Description ©...
Page 454 Portal for IP Office will not work. The Avaya one-X™ Portal for IP Office server checks if there is a Preferred Edition license. If there is none present it sends an appropriate alarm to the administrator explaining that Preferred Edition license was not found.
Page 457 24. Appendix The IP500 control unit is no longer sold by Avaya. IP500 V2 control unit is the current model available. However, the IP500 control unit is supported with IP Office Release 8.0 software. Earlier IP Office control units such as the IP406, IP406 V2, IP412 and Small Office Edition are not supported by IP Office Release 8.0.
Page 458 142, 175, 218, 380 Auto Connect Alphanumeric Data Collection Auto Connect Time Profile Alternate Call Routing auto-attendant offers Alternate Route Selection 233, 241, 290 Product Description © 2012 AVAYA All rights reserved. Page 458 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 459 Call Flow Utilizing Database Actions Breakout 286, 350 Call Flows 367, 368, 369, 370, 396 Reception Call Forwarding 10, 18, 227, 242, 367 Product Description © 2012 AVAYA All rights reserved. Page 459 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 460 Centralized Voicemail Services Compressing Challenge Handshake Authentication Protocol IP/UDP/RTP Headers 297, 439 Compression Control Protocol Channel Associated Signaling Computer Telephony Integration 91, 341 Product Description © 2012 AVAYA All rights reserved. Page 460 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 461 CTI interoperability Delphi levels Deploying CTI Link Lite CTI Link Pro 91, 341 Depth 168, 436 CTI Link Pro RFA Designing Product Description © 2012 AVAYA All rights reserved. Page 461 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 462 188, 190, 192 Direct Dialing In 103, 142, 143, 144, 223, 244, 374 Direct Inward Dialing DSS key Direct Media 142, 257, 272, 352 Product Description © 2012 AVAYA All rights reserved. Page 462 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 463 11, 14, 91, 102, 124, 142, 143, 144, 166, 170, 188, 190, 192, 194, 254, 281, 293, 295 Eliminating Ethernet eliminates conferencing Ethernet LAN 170, 254 ELR/TBR switchable Product Description © 2012 AVAYA All rights reserved. Page 463 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 464 Fax Messages 363, 364 Forward Unconditional Off Fax Relay Forward Unconditional On Fax Transport Forward voicemails Faxination Forwarding 243, 333 FaxMail Pro Email Product Description © 2012 AVAYA All rights reserved. Page 464 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 465 Group Listen Off Hybrid” PBX Group Listen On Group working - I - - H - Handover ICLID Hands Free Pouch Illuminated 3-line Product Description © 2012 AVAYA All rights reserved. Page 465 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 466 IP Office Phone Manager Lite Internet Protocol Control Protocol IP Office Professional Edition 91, 352, 380, 397 Internet Protocol refers IP Office Professional Edition Upgrade type Product Description © 2012 AVAYA All rights reserved. Page 466 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 467 168, 169, 232, 245, 342, 348, 350, 352, IP500 Cards 364, 366, 369, 416 IP500 Compact Flash voicemail language depending IP500 Control Unit 91, 93 Product Description © 2012 AVAYA All rights reserved. Page 467 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 468 Mid-Span Power Distribution Units Mail Box Miercom Remote Access milli-seconds Maintainers Network Manager ML-PPP 296, 439 make/receive headset/microphone mm/inches Malicious Call Identification Product Description © 2012 AVAYA All rights reserved. Page 468 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 469 Network Alchemy Offer/Answer Model Network Assessment offering network called high-resolution Public Switched high-resolution backlight network comprising Off-Hook Station Network Manager office heating Product Description © 2012 AVAYA All rights reserved. Page 469 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 470 231, 294, 297, 338, 416, 439 Powered Data Unit PC application Powered LAN PC application Phone Manager Pro 275, 293, 296, 299, 439 PC Based PPP Fragmentation Product Description © 2012 AVAYA All rights reserved. Page 470 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 471 293, 294, 296, 346 protocols including Quotas place Proxy Address Resolution Protocol - R - Radio Frequency 2.4000 173, 175 PSTN 238, 272, 274 Product Description © 2012 AVAYA All rights reserved. Page 471 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 472 Search 337, 377 replay rights Secondary Dial Tone 233, 252 Reply 350, 364, 371, 380 secretary’s requesting Securing Gatekeeper L2TP Security Architecture Product Description © 2012 AVAYA All rights reserved. Page 472 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 473 425, 439 SS-CNIR Simple Outlook SS-CONP Simple Telephony Call/Basic 278, 289 SS-CT Simple Telephony Call/Basic Call 278, 289 SS-MWI Simple Traversal STAC Product Description © 2012 AVAYA All rights reserved. Page 473 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 474 Switchable Time Break Recall 100 Text-to-Speech Switched Ethernet 11, 91 TFTP 170, 173, 175, 274, 439 Switched LAN that’s switching that’s right Capacity There’s Product Description © 2012 AVAYA All rights reserved. Page 474 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 475 V.24/V.28 two-base-station V.32 98, 294 - U - V.35 284, 293, 296, 439 V.90 14, 294 UC Module V.90 56Kbps 352, 369 Product Description © 2012 AVAYA All rights reserved. Page 475 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 476 188, 190, 192 Email VPIM Forwarding 352, 359 11, 14, 91, 271, 284, 299 Hunt Groups following Individual VPN IPSec/L2TP Interaction VPN Phone Software Product Description © 2012 AVAYA All rights reserved. Page 476 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 477 Wireless Access Points 14, 170 Wireless Module Wireless Telephones 14, 107, 146, 170, 175, 177, Wireless VoIP Within SoftConsole WLAN 124, 170 Product Description © 2012 AVAYA All rights reserved. Page 477 IP Office 8.1 Issue 26.k.- (16 August 2012)
Page 478 Avaya or others. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

Avaya IP Office 8.1 Product Description

1 Introduction

2 IP Office Basic Edition PARTNER® Mode

3 IP Office Basic Edition Norstar® Mode

4 IP Office Server Edition

5 IP Office 500 Platform

6 Telephones

7 Features and Call Handling

8 IP Telephony

9 Public and Private Voice Networks

10 Data Networking Services

11 Unified Communications Module

12 Applications Server

13 User Call Control Applications

14 Receptionist

15 Computer Telephony Integration

16 Messaging

17 Mobility

18 Audio Conferencing

19 The Contact Center

20 Management Utilities

21 IP Office Support Services and Automated On-Boarding

22 Technical Specifications

Quick Links

Need help?

Questions and answers

Related Manuals for Avaya IP Office 8.1

Summary of Contents for Avaya IP Office 8.1