Avaya 9611G User Manual
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Avaya 9611G User Manual

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Summary of Contents for Avaya 9611G

  • Page 2: Table Of Contents

    About Your Telephone ..........................3 Conventions ..............................7 Feature Finder ............................... 8 Answer a Call ............................10 Make a Call .............................. 11 Redial ..............................12 Hold ................................. 12 Mute ................................ 12 Bridged Calls ............................13 Transfer ..............................14 Conference .............................. 14 Call Log ..............................

  • Page 3: About Your Telephone

    Your telephone provides many features, including a Phone screen for viewing and managing your calls, a Call Log, a Contact list (speed dial), a menu of options and settings, and access to your voicemail. The 9611G IP Telephone provides this information in color.
  • Page 4 Press the Message button to connect directly to your voicemail system. Contacts Press Contacts to view the entries in your contact list. Press Avaya Menu to configure options and settings, access the browser, Avaya Menu log out, or view network information.

  • Page 5: Scrolling And Navigation

    again. Press Speaker to use the speakerphone. To take a call off speakerphone, Speaker lift the handset and press Speaker. Press Headset to use the headset if it is connected. Only HIS headset cords Headset are compatible with your phone. Your Telephone Number Your telephone number is displayed on the right-side of the screen as a 5-digit number within the yellow “Line Button”...

  • Page 6: Avaya Menu

    Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone. When you press the Avaya Menu button, you see the following menus. Avaya Menu > Options & Settings > VPN Settings >About Avaya one-X Options &...

  • Page 7: Conventions

    Features Menu The Features menu gives you access to advanced telephony features, such as Directory, Call Forwarding, Speed Dial, and Abbreviated Dial buttons. Directory allows you to dial other users on your system by name. You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers.

  • Page 8: Feature Finder

    If you receive an intercept tone (high-pitched, alternating high and low tone) while • attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and return to Step 1.
  • Page 9 Transfer Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with someone else. Conference Lets you speak with up to five people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing.

  • Page 10: Answer A Call

    Message The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Directory Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad.

  • Page 11: Make A Call

    The ringer is turned off for the currently incoming call. Make a Call To make a call: 1. If you are not on a call, dial the number you want to call. or, Lift the handset, press Speaker, or select an available line button, then dial the number you want to call.

  • Page 12: Redial

    Redial To redial a number: 1. From the Phone screen, press Redial. Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. 2.

  • Page 13: Bridged Calls

    or, Press the Mute button again. The Mute button light turns off. The call is unmuted and the other person can hear you again. Bridged Calls To answer a call on a bridged line: Answering a call on a bridged line is basically the same as a call on a primary line. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker or Headset or Answer.

  • Page 14: Transfer

    To join a call on a bridged line: 1. Select the line associated with bridged call in progress that you want to join. 2. Press Bridge. You are connected to the call. Transfer To transfer a call: 1. From the Phone screen, select the line you want to transfer. 2.
  • Page 15 To drop the last person added to conference call: 1. From the Phone screen, select your active call. 2. Press Drop. The last person added to the conference call is dropped. To drop a person from a conference call: 1. From the Phone screen, select your active call. 2.

  • Page 16: Call Log

    To unmute a person on a conference call: 1. Press Silence. The person is unmuted. Call Log To view the call log: 1. Press History. Note: You can go to the top of the list by pressing History again. 2. Scroll to the right or left to view separate lists of your answered, outgoing, or missed calls lists.
  • Page 17 Note: If you want to cancel and exit this procedure press Cancel. 4. Press Delete. The selected call log entry is deleted. To toggle call logging on or off: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Application Settings.

  • Page 18: Contacts

    Note: To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 7. Press Change or OK to turn call logging on or off. 8. Press Save. Contacts To add a new contact: 1.
  • Page 19 4. Edit the name and telephone number, if necessary. 5. Press Save. The new entry is added to the Contacts list. To edit an existing contact: 1. Press Contacts. 2. Select the contact you want to edit. 3. Press More > Edit. 4.

  • Page 20: Call Forwarding All Calls

    2. Select the contact you want to view. 3. Press Details. The information available for that contact is displayed. Call Forwarding All Calls To turn call forwarding on: 1. Press the Right navigation button to access the Features menu. 2. Select CFrwd from the list. 3.

  • Page 21: Directory

    7. When the name you want is indicated, select Make Call. 8. Press OK. The call is placed. Telephone Settings To set redial options: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK.
  • Page 22 9. To enable the current ring pattern on your phone, press Save. The new ring pattern is saved. To toggle button click sounds on and off: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.
  • Page 23 To configure visual alerts: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Visual Alerting. 7. Press Change or OK to turn Visual Alerting on or off.
  • Page 24 Note: If you select Yes, then the Phone screen will automatically be displayed each time you get an incoming call. 8. Press Save. To adjust the brightness of the display: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options.

  • Page 25: Dialing Numbers While On Campus

    Dialing Numbers while on Campus When using your Avaya telephone please use the dialing rules described below. If, at any time, you hear an additional dial tone after you have finished dialing you may not have permission to dial the number from your phone.
  • Page 26 Dialing Emergency numbers • If you have an emergency, simply dial 911. • Non-Emergency calls for the Campus Police should dial 5-2222, or if you are not on the East Lansing campus, press the “Emerg.” Button. Dialing On-campus numbers • Simply dial the last 5-digits of the person’s phone number.

  • Page 27: Tones And Their Meanings

    Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset. Ringing Tones 1 ring - A call from another extension. 2 rings - A call from outside or from the attendant. 3 rings - A priority call from another extension, or from an Automatic Callback call you placed.

  • Page 28: Troubleshooting

    Troubleshooting Problem Solution A feature does not work as 1. Reread the procedure and try again. noted in the book. 2. For many features you must lift the handset before you can use the feature. 3. Check with MSU Telecom Systems at 3-5515 for more information about this feature.
  • Page 29 A special function or service, such as Conference, Hold, Send All Calls, etc. feature code A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature. handset The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".

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