Troubleshooting; Error Codes; Service - Rinnai infinity 26 touch REU-VRM2626WD Operation & Installation Manual

ERROR CODES

Your Rinnai Continuous Flow water heaters has a self diagnostic capability. If a fault occurs, an Error
Code will flash on the digital monitor of your water controllers. This assists with diagnosing the fault,
and may enable you to overcome a problem without a service call. Please quote the code displayed
when enquiring about service.
CODE
Wireless water controller is 'Out of Range' due
to distance from transceiver or an obstruction.
-
Noticeable reduction in water flow.
Power interruption during Bath fill
03
(Water will not flow on power reinstatement).
10 Air intake or flue blocked.
11 No ignition / No gas supply.
12 Flame Failure / Low gas flow.
14 Remaining Flame Safety Device.
16 Over Temperature Warning.
32 Outgoing Water Temperature Sensor Faulty.
33 Heat Exchanger Outlet Sensor Faulty.
34 Combustion Air Temperature Sensor Faulty.
52 Gas Modulating Valve Faulty.
61 Combustion Fan Failure.
Water Flow Control Faulty
65
(Does not stop flow properly).
71 Micro-processor Failure.
72 Micro-processor Failure.
LC
Scale build-up inside the heat exchanger.
In all cases, you may be able to clear the Error Code simply by turning the hot water tap OFF, then
ON again. If this does not clear the Error Code, try pushing the On/Off button OFF, then ON again. If
the Error Code still remains, contact Rinnai for advice.
No power display
When power to the water heater is disconnected the LCD of all wireless water
controllers will display as shown. Check that power is available, the water heater is
plugged in and that the power point is turned 'on'.
Troubleshooting Without Water Controllers
If you have no water controllers and experience the following symptoms, carry out these suggestions.
If the symptom continues, contact Rinnai for advice.
FAULT
The unit does not attempt to start at all.
The unit starts then shuts down immediately.
The unit starts then the water goes cold.
Faults caused by insufficient gas supply, insufficient water supply, gas quality,
water quality, installation errors or operation errors are not covered by the Rinnai
NOTE
warranty. Refer to separate warranty booklet for details.

SERVICE

Wired and wireless water controllers, transceivers and water heaters do not contain user serviceable
parts and must only be serviced and repaired by an authorised person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to
give the best service on your Rinnai appliance. If your appliance requires service, please call our Hot
Water Service Line. Rinnai recommends that this appliance be serviced every 3 years.
Rinnai Australia

TROUBLESHOOTING

FAULT
Check the gas isolation valves at the unit and the gas meter are fully open.
REMEDY
Move wireless water controller or transceiver
or remove the obstruction.
Inlet water filter needs to be cleaned. Service call.
Turn off all hot water taps. Press On/Off twice.
Service Call.
Check gas is turned on at water heater and gas meter or cylinder.
Check gas is turned on at water heater and gas meter or cylinder.
Check there are no obstructions to the flue outlet.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
REMEDY
Check the power is on at the unit.
Check the isolation valves at the unit are open.
Check the power is still on.
Open your hot water tap fully.
Check the power is still on.
Open your hot water tap further.
24 Operation Manual