High Speed Internet; Your Cable Modem - Astound Concord User Manual

High Speed Internet

This guide will help you become acquainted with Astound's internet service and provide step-by-step
instructions on how to install or reinstall your cable modem. It also provides instructions on how to
create your astound.net email account, and configure it to work with email software on your computer.
Any standard cable modem will work with Astound service. These instructions reference the
Motorola Surfboard modem, but can be used with any model. If you have specific questions about
your model of cable modem, please check the user's manual, many of which are available on
astound.net.

Your Cable Modem

First, connect the coaxial cable to the wall outlet or cable splitter, and to the CABLE port on the modem.
Thread and tighten the connections by hand; do not use tools to tighten. Then attach the power cord to
the cable modem and plug the cord into an electrical outlet. Check the modem lights to verify it is able
to connect to the internet.
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1 Standby Press to suspend your Internet connection. No data is
transmitted or received when the Standby light is on.
All other front panel lights turn off until you press the
Standby button again.
2 Power Flashing: Startup diagnostics in progress
On: The cable modem is powered on.
3 Receive
Flashing: Scanning for a receive (downstream) channel
connection
On: The downstream channel is connected
4 Send Flashing: Scanning for a send (upstream) channel
connection
On: The upstream channel is connected
5 Online
Flashing: Scanning for a network connection
On: The startup process is complete
6 PC/Activity Flashing: Transmitting or receiving data
On: A device, such as a computer or hub, is connected
to the USB or Ethernet connectors on the back panel
7 Standby
This light does not flash
On: Internet service is blocked because the Standby
button was pressed. If this light is on, all other lights
are off.
During normal operation, the Power, Receive, Send, and Online lights
are on and the PC/Activity light flashes when the cable modem is
transferring data.