Internal Hold Tone; Lan Tapi - Panasonic DBS 576 Technical Manual

Section 700 - Operation
• The pilot number for a hunt group is flexible (i.e., any extension number can be designated as the
pilot [not a real extension]).
• Hunt groups support the following call types:
• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct
Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
• Private network attendant calls
• Call forward incoming
• Call forwarded to Attendant Hunt Group
• For Version 3.0 and higher, a queuing wait timer allows you to queue calls in a Hunt Group for a
fixed period of time. When the call has passed through the Hunt Group once, the timer is
activated and the call is re-routed to the top of the group. The system continues to hunt for an
available agent until the timer limit expires, and the call is diverted to another location.

Internal Hold Tone

Description
If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in
the System can be provided to a caller. For more information, see "Music-on-Hold" on page 3-38.
Hardware Requirements
• N/A
Related Programming
• FF1: MOH Assignment
Considerations
• N/A

LAN TAPI

Description
LAN TAPI opens a line of communications between the DBS 576's switching
systems and a PC. This is accomplished through the use of a Telephony Server
connected to a LAN. Users on PCs can use specific applications to send and receive
information to and from the DBS 576 via the LAN. Using a software program called
the Telephony Service Provider (TSP), call control information (TAPI commands) is
translated into commands that can be interpreted by the DBS 576. This "open"
communication between the PC and the telephone system allows the user to initiate
and handle calls via the application running on the PC.
Figure 3-2 on page 3-36 illustrates the major LAN TAPI components and system
connections.
576-51-700 DBS 576 (USA) issued April 2002
Chapter 3. System Features
3-35