Automatic Call Distributor (Ifm) - Panasonic DBS 576 Technical Manual
Supports version 5.1, section 700 feature operation
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Also See for DBS 576:
- Technical manual (770 pages) ,
- User manual (102 pages) ,
- Quick reference (4 pages)
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Chapter 3. System Features
•
Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and
higher)
•
In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows an
ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge
of either party. For more information, see "Silent Monitor" on page 5-76, Section 400 -
Programming, and Section 520 - Built-In ACD Reference Manual.
•
In addition to MOH, ACD Version 3.0 provides up to eight analog extension ports that can be
connected to a recorded announcement device. See Section 520 - Built-In ACD Reference
Manual.
•
Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)
•
Zip Tone which automatically answers calls when an agent is using the Headset mode (CPC
Version 2.5 and higher)
•
Wrap Mode which allows an agent to complete any paperwork before becoming available to
take another call. (CPC Version 2.5 and higher)
Hardware Requirements
•
See Section 520 - Built-In ACD Reference Manual.
Related Programming
•
See Section 520 - Built-In ACD Reference Manual.
Considerations
•
For more information, see Section 520 - Built-In ACD Reference Manual.
Automatic Call Distributor (IFM)
Description
The Integrated Feature Module Automatic Call Distributor (IFM ACD) is available on the IFM ACD
card (VB-44192).
The IFM ACD
(VB-44192)
when installed in the DBS 576 system. The IFM ACD manages incoming calls to multiple agents and
agent groups. IFM ACD supports a large-display telephone (VB-44225) for agent to provide LCD
messages to assist the agent in handling calls.
Panasonic's IFM ACD card is an application platform that includes a Pentium II 266 MHZ PC and 8
voice processing circuits. The IFM ACD software is pre-loaded on the IFM ACD hard drive.
Call traffic data can be sent to the IFM ACD/MIS software on a PC, and to a printer, through an
Ethernet connection (direct or across a LAN).
Hardware Requirements
•
See Section 585 - IFM ACD Reference.
Related Programming
•
See Section 585 - IFM ACD Reference.
Considerations
•
See Section 585 - IFM ACD Reference.
3-6
is an application platform card that provides advanced call distribution
DBS 576 (USA) issued April 2002
Section 700 - Operation
576-51-700
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