Page 1
FREE STANDING RANGE BASIC: FTQ353IWUX MODEL: FTQ353IWUB MODEL CODE: FTQ353IWUB/XAA 1. Precaution 2. Product Specification 3. Disassembly and Reassembly 4. Troubleshooting 5. Exploded Views and Part List 6. PCB Diagrams 7. Schematic Diagrams 8. Wiring Diagram Refer to the service manual in the GSPN(see rear cover) for the more information.
• Repairs of the appliance should be carried out by a licensed technician only . Incorrect repairs may result in dangerous situations . If you need repairs, contact an SAMSUNG Service Center or your dealer . • If the power cord is defective, it must be replaced by a qualified service agent with a UL listed range cord.
1. Precaution 1-3 Important Safety Instructions Read and follow all instructions before using your oven to prevent the risk of fire, electric shock, injury to person, or damage when using the range. This guide don’t cover all possible conditions that may occur. For further assistance contact your service agent or manufacturer .
1. Precaution SURFACE COOKING UNITS VENTILATING HOODS: • Use Proper Pan Size – This appliance is equipped • Clean Ventilating Hoods Frequently – Grease with one or more surface units of different sizes . should not be allowed to accumulate on hood or filter. Select utensils having flat bottoms large enough •...
1. Precaution 1-4 Model & Serial Number Label and Tech Sheet Locations This Model / Serial Number label and Tech Sheet locations are shown below . The rating plate is located above the drawer on the oven frame . Model & Serial Number Location Tech Sheet Location (On Low Rear Cover)
Steam Cleaning Casual clean without any smell - Samsung : 3 fans More frequently - Competitors : 1 fans - Samsung : Self clean + Steam Clean Samsung Competitors - Competitors : Self clean Surround Air-vection - Main Convection Fan with 2-Sub .Fans makes complex small Swirl .
Page 8
2. Specifications Features Item Steam Clean - Pour the water 10oz (+detergent) - Push the steam cleaning button How to Use - In around half min, the oven will stop automatically . - Wipe it out with wet cloths . Operating (Temperature) About 70 ºC Operating Time 20 Minutes...
2. Specifications 2-2 Table of Specifications Model Items BASIC MODEL NEW MODEL Model Name FTQ353IWUX FTQ353IWUB Category Convection Convection Overall Width 30” 30” Installation type Freestanding Freestanding Color availability STS, WH, BK STS, WH, BK Control Oven Keypad Keypad Cooktop Knob Knob Display Electronic clock...
3. Disassembly and Reassembly 3-1 Removing Cover-Back Main Wire, Cover-Back Guard Wire and PCB- Main WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3- Removing Regulator-Energy WARNING Disconnect power before servicing the range Replace all panels before operating range . Failure to do so can result in dearh or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-3 Removing Surface elements and The Ceramic Glass Cooktop WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . . Parts Explaination Photo Explaination...
Page 14
3. Disassembly and Reassembly 3-3 Removing Surface elements and The Ceramic Glass Cooktop Parts Explaination Photo Explaination To remove the surface elements a) Remove the wires from the element and limiter terminals . b) Remove the element bracket screw (shown above) for the element you are servicing .
3. Disassembly and Reassembly 3-4 Removing The Latch-Door & Switch-Door Plunger WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . CAUTION When you work on the electric range, be careful when handling the sheet metal parts .
3. Disassembly and Reassembly 3-5 Removing Heater-Broil WARNING Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . CAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-6 Removing Heater-Bake Parts Explaination Photo Explaination 1. Unplug range or disconnect power . Pull the range out of its mounting location so that you can access the rear of the unit . 3. Remove Cover-Back Main Wire . (See step 3 on page 11 for procedure) 4.
3. Disassembly and Reassembly 3-7 Removing Lamp WARNING Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . CAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-8 Removing Sensor-Thermistor WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3- Removing Assy-Drawer & Heater-Warming Drawer WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts .
Page 21
3. Disassembly and Reassembly 3- Removing Assy-Drawer & Heater-Warming Drawer Parts Explaination Photo Explaination To remove Heater-Warning Drawer: Remove two screws from Bracket- Warming Heater . Assy-Drawer & Heater- Warming Drawer Remove Cover-Warming Heater and disconnect 2 wires . 3. Pull out the Heater-Warming Drawer .
3. Disassembly and Reassembly 3-10 Removing and Replacing Oven Door WARNING The door is very heavy . Be careful when removing door Do not lift door up by the Handle-Door . Parts Explaination Photo Explaination To remove Oven Door: Fully open the door .
3. Disassembly and Reassembly 3-11 Removing Handle-Door and Glass-Inner WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts .
Page 24
3. Disassembly and Reassembly 3-11 Removing Handle-Door and Glass-Inner Parts Explaination Photo Explaination To remove Handle-Door Handle Remove 2 screws to remove Handle- Door Door To remove Glass-Inner Remove 6screws from rear side of door to remove 2 Hinge-Door . Glass-Inner Remove 4screws ro remove Glass- Inner Sub Assembly...
Page 25
3. Disassembly and Reassembly 3-11 Removing Handle-Door and Glass-Inner Parts Explaination Photo Explaination Remove Baffle-Door and take out the Glass-Inner assembly. Handle Door Explaination Photo Explaination Unfold 2 flanges of Cover-Frame Inner Glass to taking out Glass-Inner...
3. Disassembly and Reassembly 3-1 Removing Gasket-Door WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-13 Removing The Panel-Side WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
4. Troubleshooting 4. Troubleshooting 4-1 Failure Display Codes There is a error code and two kinds of error codes. Possible error codes during use can be checked before service. 1 . Press CLOCK AM/PM pad . 2 . Press the CLOCK AM/PM pad again to select AM . 3 .
Page 29
4. Troubleshooting 4-1 Failure Display Codes Safety error Failure code CAUSE SOLUTION 1. Disconnect power . Open the back cover . Disconnect sensor harness from control . Measure sensor resistance :1080Ω at the room temperature → If there E-08 Oven heating error are any problems, replace oven sensor .
Page 30
4. Troubleshooting 4-1 Failure Display Codes Safety error Failure code CAUSE SOLUTION 1) After 20 seconds from starting to work of oven, buzzer is beeping 10 times long and oven sensor opened then finally it displays “E-27” or “E-28” as E-27 Error message .
Page 31
4. Troubleshooting 4-1 Failure Display Codes Safety error Failure code CAUSE SOLUTION 1) It will display “E-08” after buzzer is beeping 10 times long if it could not reach 100˚F(38˚c) within 10 minutes during oven is working . E-08 oven heating error ) Please make sure through the method of 4-1 on 28 page, if those series of working for informing error take long time or not...
Page 32
4. Troubleshooting 4-1 Failure Display Codes Safety error “E-08” or “E-0A” DLB Relay DLB Relay Bake Relay Bake Relay Disconnect power and main PCB Broil Relay Broil Relay Sub PCB Main PCB * Check the DLB, Bake and Broil relay. * Replace main PCB ∞...
Page 33
4. Troubleshooting 4-1 Failure Display Codes Failure code CAUSE SOLUTION *Control lockout(press cooking time and Delay start pads at the same time for 3 seconds .) When 1 minute elapsed, It will display “E- 0E” after buzzer is beeping 10 times long, if locking is occurred continually, or door locking E-0E Door locking error...
Page 34
4. Troubleshooting 4-1 Failure Display Codes Failure code CAUSE SOLUTION When 10 seconds elapses, It will display “-SE-” after buzzer is beeping 10 times long if between main PCB and cable connector or keypad and cable have a short circuit . -SE- short key Please make sure through the method of...
Page 35
4. Troubleshooting 4-1 Failure Display Codes Control PCB Operation Sort of Control PCB Main PCB ( Front ) ( Front ) ( Back ) ( Back ) Touch control (membrane) ( Front ) ( Front ) ( Key panel ) ( Key panel )
Page 36
4. Troubleshooting 4-1 Failure Display Codes * Explain of primary parts of Main PCB ( Main PCB ) ( Main PCB ) Low Voltage Transformer Low Voltage Transformer IC03(7805) IC03(7805) CN03 CN03 CN05 IC02(7812) IC02(7812) ZNR1 (Varistor) BAKE BAKE BROIL BROIL CN06 CN06...
Page 37
4. Troubleshooting SYMPTOM DIAGNOSIS REMEDY Measure an input voltage . (240/120V check circuit breaker . or 208/120V) Make sure that the state of wire is Measure an input voltage of terminal connected with Terminal block . block . Measure voltage of Replace of repair if harness has been connector(CN08,CN09) on main loosen or disconnected .
Page 38
4. Troubleshooting SYMPTOM DIAGNOSIS REMEDY Check whtether temperature is risen Replace or repair it if relay on sub PCB or over 400˚F(202˚C) within 10 minutes main have a short circuit . in a state of room temperature . Oven temperature is risen fast .
Page 39
4. Troubleshooting SYMPTOM DIAGNOSIS REMEDY Make sure that Radiant element or Infinite switch corresponded Replace Infinite switch or Radiant element. RR(Right Rear), RF(Right Front), LR(Left Rear), LF(Left Front) . Check whether harness is connected with radiant element or Infinite switch has been loosen or Cooktop is not disconnected .
4. Troubleshooting 4- Electrical Malfunction Safety error No power L2 : 240V N : 120V (Red) (Red) (Black) (Black) No display N : 120V (White) (White) (Terminal Block) (Terminal Block) *Check terminal block voltage. * Reset the circuit breaker AC 240V/120V or AC208V/120V or check main power.
Page 41
4. Troubleshooting 4- Electrical Malfunction * Measure resistance and voltage of Low voltage Transformer (please refer to Fig.1) Low Voltage Transformer Low Voltage Transformer Fig.1 : Low voltage Transformer voltage resistance Input 120V Input 120V Primary 120V 110 ~ 120Ω (input) Secondary 1 13.5V...
Page 42
4. Troubleshooting 4- Electrical Malfunction Cooktop No heating or Abnormal working *Single element Left Right(LR) LR radiant element (No heating or Abnormal working) Disconnect power *Tighted terminal of harness by *Check the LR infinite switch compressing not to be loosen. *Check whether harness in *Check whether harness connected wire and terminal of switch has been...
Page 43
4. Troubleshooting 4- Electrical Malfunction (Continued) LR radiant element (No heating or Abnormal working) *Tighted terminal of harness by compressing not to be loosen. * Check the element of LR Radiant *Check whether harness connected *Check whether harness in wire and the state of element of LR terminal of radiant has been radiant are in normal.
Page 44
4. Troubleshooting 4- Electrical Malfunction *Dual element Right Front(LF) (Continued) LF radiant element (No heating or abnomal working) *Tighted terminal of harness by * Disconnect power compressing not to be loosen. * Check theLF infinite switch *Check whether harness in *Check whether harness connected terminal of switch has been wire and the state of LF infinite...
Page 45
4. Troubleshooting 4- Electrical Malfunction (Continued) LF radiant element (No heating or Abnormal working) *Tighted terminal of harness by compressing not to be loosen. *check the element of LF Radiant *Check whether harness connected *Check whether harness in wire and the state of LF infinite terminal of Radiant has switch are in normal.
Page 46
4. Troubleshooting 4- Electrical Malfunction *Single element Right Rear(RR) RR radiant element (No heating or abnomal working) *Tighted terminal of harness by * Disconnect power compressing not to be loosen. * Check the RR infinite switch *Check whether harness in *Check whether harness connected terminal on switch has been wire and the state of switch of RR...
Page 47
4. Troubleshooting 4- Electrical Malfunction (Continued) RR radiant element (No heating or Abnormal working) *Tighted terminal of harness by compressing not to be loosen. *Check the element of RR Radiant *Check whether harness connected *Check whether harness in wire and the state of element of RR terminal of Radiant has Radiant are in normal.
Page 48
4. Troubleshooting 4- Electrical Malfunction *Dual element Right Front(RF) (Continued) RF radiant element (No heating or abnomal working) *Tighted terminal of harness by * Disconnect power compressing not to be loosen. * Check theRF infinite switch *Check whether harness in *Check whether harness connected terminal of switch has been wire and the state of RF infinite...
Page 49
4. Troubleshooting 4- Electrical Malfunction (Continued) RF radiant element (No heating or Abnormal working) *Tighted terminal of harness by compressing not to be loosen. *check the element of RF Radiant *Check whether harness connected *Check whether harness in wire and the state of RF infinite terminal of Radiant has switch are in normal.
Page 50
4. Troubleshooting 4- Electrical Malfunction RC radiant element (No heating or Abnormal working) * Disconnect power *Check whether PCB pattern have a short circuit or Relay *Check warming center relay on main PCB. (Ry07) has been damaged. *Check whether harness in terminal(CN06) *Replace relay or repair PCB pattern.
Page 51
4. Troubleshooting 4- Electrical Malfunction (Continued) RC radiant element (No heating or Abnormal working) *Tighten terminal of harness by compressing not to be loosen. *Check element of RC radiant. *Check whether harness connected *Check whether harness in wire and the state of element of RC terminal of radiant has been radiant are in normal.
Page 52
4. Troubleshooting 4- Electrical Malfunction Hot indicator Lamp failure (cooktop) RC radiant element (No heating or Abnormal working) * Disconnect power * Get rid of lamp from harness and open cooktop. *Get rid of lamp from braker and supply extra 120V voltage. *Make sure whether lamp is lighted *Replace Hot Indicator Lamp.
4. Troubleshooting 4- Electrical Malfunction Component testing procedures WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . FIGURE TESTS MEASURE RESULTS Measure resistance values of Approx : 13 ~ 16Ω...
Page 54
4. Troubleshooting 4- Electrical Malfunction FIGURE TESTS MEASURE RESULTS First of all, make sure that lamp filament is disconnected or not. ∞ Approx : Ω Measure resistance socket’s terminal Terminal voltage of lamp socket : after separating harness from heater 120V and removing lamp .
Page 55
4. Troubleshooting 4- Electrical Malfunction FIGURE TESTS MEASURE RESULTS Check whether harness is connected with switch properly . 1-H1 : orange + violet 2-P : blue 4-H2 : yellow 5-L2 : red+red 3-L1 : black+black Approx Measure the voltage and resistance Resistance between terminals between terminals .
Page 56
4. Troubleshooting 4- Electrical Malfunction FIGURE TESTS MEASURE RESULTS Check whether harness is connected with switch properly . Approx P1 : red+red ∞ Resistance between terminals S1 : black+brown when switch is off : Ω P2 : black+black When switch is on(HI, Max .) S2 : blue (Indicator lamp) P1-2-4A : 0 Ω...
Page 57
4. Troubleshooting 4- Electrical Malfunction FIGURE TESTS MEASURE RESULTS Approx Check whether harness is connected Terminal resistance : with terminal of element properly . ∞ 1b-2b= Ω element terminal :orange+violet 2a- element terminal : 45 ~ 50Ω 1200W 1200W 2a : yellow (at the room temperature) 1b : black+brown Voltage which supply radiant...
Page 58
4. Troubleshooting 4- Electrical Malfunction FIGURE TESTS MEASURE RESULTS Check whether harness is connected with terminal of element properly . - element terminal : yellow , red (It will not be problem with reversing the order in insering yellow and red .) Approx terminal resistance ∞...
Page 59
4. Troubleshooting 4- Electrical Malfunction FIGURE TESTS MEASURE RESULTS Check the state of working of switch . Nomal open : 0Ω ∞ Nomal close : Ω Make sure whether wire, housing Replace or repair if wire or and terminal is connected with switch terminal has been damaged .
Page 60
4. Troubleshooting 4- Electrical Malfunction Oven sensor resistance (Temperature vs . Sensor resistance) Ro = 1000 Ohms (0˚C), RP = 2757 Ohms, Up = 5V, a = 0.00375 degree F degree C ohms degree F degree C ohms -17 .8 932 .12 1170 .17 961 .86...
(S.N.A : SERVICE NOT AVAILABLE) Code No. Description Specification Q’ty SA/SNA Remark D004 DG94-00063A ASSY DOOR E FTQ386LWUX,-,-,CERAMIC ENAME D015 DG94-00224A ASSY DOOR SUB FTQ353IWUB,SECC, GLASS,BLA D049 DG94-00223A ASSY DOOR FTQ353IWUB,SECC, GLASS,BLACK,- D126 DG64-00092A GLASS-INNER FTQ386LWUX/XAA,HEAT REFLECTI D131 DG64-00133A GLASS-INNER SUB FTQ386LWUX,Tempered GLAS D156...
5. Exploded Views and Parts List 5-7 Standard Parts List (S.N.A : SERVICE NOT AVAILABLE) Level Code No. Description Specification Q’ty Remark 6001-000033 SCREW-MACHINE TH,+,-,M4,L10,PASS,STS304, SNA SENSOR-TH 6002-000432 SCREW-TAPPING TH,+,-,B,M4,L10,ZPC(WHT),S SNA CAVITY-B_COVER-B-M 6003-001622 SCREW-TAPTYPE HEX,+,TH,S,M5,L10,ZPC(WHT) SNA B-GROUND 6006-001170 SCREW-TAPPING TH,+,WT,TC,M4,L10,ZPC(WHT) SNA A-C-B-GROUND,H-W-G-A,C-B-M-LAMP BULB 6006-001174 SCREW-ASSY TAPP...
7. Wiring Diagrams 7. Wiring Diagrams 7-1 Wiring Diagrams (This Document can not be used without Samsung’s authorization) MODEL NO.: FTQ353IWUX, FTQ353IWUB, FTQ353IWUW COLOR COLOR COLOR NOTE BLACK 1. Input power : AC240V 60Hz, 11900W, 49.6A WHITE BROWN GRAY GRAY •...