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FREE STANDING RANGE BASIC: FTQ387LWUX MODEL: FTQ307NWGX MODEL CODE: FTQ307NWGX/XAA 1. Precaution 2. Product Specification 3. Disassembly and Reassembly 4. Troubleshooting 5. Exploded Views and Part List 6. PCB Diagrams 7. Schematic Diagrams 8. Wiring Diagram Refer to the service manual in the GSPN(see rear cover) for the more information.
• Repairs of the appliance should be carried out by a licensed technician only. Incorrect repairs may result in dangerous situations . If you need repairs, contact an SAMSUNG Service Center or your dealer . • If the power cord is defective, it must be replaced by a qualified service agent with a UL listed range cord.
1. Precaution 1-3 Important Safety Instructions Read and follow all instructions before using your oven to prevent the risk of fire, electric shock, injury to person, or damage when using the range. This guide don’t cover all possible conditions that may occur. For further assistance contact your service agent or manufacturer .
1. Precaution SURFACE COOKING UNITS VENTILATING HOODS: • Use Proper Pan Size – This appliance is equipped • Clean Ventilating Hoods Frequently – Grease with one or more surface units of different sizes . should not be allowed to accumulate on hood or filter. Select utensils having flat bottoms large enough •...
1. Precaution 1-4 Model & Serial Number Label and Tech Sheet Locations This Model / Serial Number label and Tech Sheet locations are shown below. Model & Serial Number Location Tech Sheet Location (On Low Rear Cover)
Steam Cleaning Casual clean without any smell - Samsung : 3 fans More frequently - Competitors : 1 fans - Samsung : Pyrolitic + Steam Clean Samsung Competitors - Competitors : Pyrolitic Surround Air-vection - Main Convection Fan with 2-Sub .Fans makes complex small Swirl .
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2. Specifications Features Item Steam Clean - Pour the water 10oz (+detergent) - Push the steam cleaning button How to Use - In around half min, the oven will stop automatically . - Wipe it out with wet cloths . Operating (Temperature) About 70 ºC Operating Time 20 Minutes...
2. Specifications 2-2 Table of Specifications Model Items BASIC MODEL NEW MODEL Model Name FTQ387LWUX FTQ307NWGX Category Convection Convection Overall Width 30” 30” Installation type Freestanding Freestanding Color availability Control Oven Touch Touch Cooktop Knob Touch Display Electronic clock Control lock capability Audible preheat signal...
3. Disassembly and Reassembly 3-1 Removing Cover-Back Main Wire, Cover-Back Guard Wire and PCB- Main WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-2 Removing PCB-Sub & L.V.Trans WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts .
3. Disassembly and Reassembly 3-3 Removing Surface elements and The Ceramic Glass Cooktop WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . . Parts Explaination Photo Explaination...
3. Disassembly and Reassembly Parts Explanation Photo Explanation Slightly lift up and pull up the cook-top and then unplug the 2 connectors wire at Surface elements the back by squeezing side tabs. and Ceramic Glass Cooktop Remove 3 screws both side of bracket mountain .
3. Disassembly and Reassembly 3-5 Replacement of the Assy-Working Coil Explanation Photo Assy-Working Coil B Cover-Coil B Adiabatic-Coil B Assy-Working Coil A Cover-Coil A Adiabatic-Coil A Assy-Working Coil A Cover-Coil A Adiabatic-Coil A Assy-Working CoilE Cover-Coil E Adiabatic-Coil E Parts Explanation Photo Explanation 1 .
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3. Disassembly and Reassembly 3-5 Replacement of the Assy-Working Coil Parts Explanation Photo Explanation 3 . Remove the Adiabatic-Coil by using some tool . (Do not remove by hand . Adiabatic can be easily broken .) 4 . Disconnect all lead wires from the Assy-Working Coil .
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3. Disassembly and Reassembly 3-5 Replacement of the Assy-Working Coil Parts Explanation Photo Explanation wire color guide wire color guide 7 . After replacement, connect the Sensor-Top wire according to carved wire color guide . Assy-Working Coil ‘BL’ marking ‘BL’ marking ‘RD’...
3. Disassembly and Reassembly 3-6 Replacement of the Assy-Induction Module Parts Explaination Photo Explaination Remove 10 screws on the Case- Induction and 8 screws on 4 points of lead wires of the Working Coil . Lift up the Assy Touch PCB . (Assy Touch PCB is fixed by Double Assy- faced tape)
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3. Disassembly and Reassembly 3-6 Replacement of the Assy-Induction Module Parts Explaination Photo Explaination Remove the sub wire of Power , Communication and Inverter . Assy- Induction Module Warning Wire connecting position is very improtant . Please keep attention . Screw Screw 6.
3. Disassembly and Reassembly 3-7 Removing The Latch-Door & Switch-Door Plunger WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . CAUTION When you work on the electric range, be careful when handling the sheet metal parts .
3. Disassembly and Reassembly 3-8 Removing Heater-Broil WARNING Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . CAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-9 Removing Heater-Bake Parts Explaination Photo Explaination 1. Unplug range or disconnect power . 2. Pull the range out of its mounting location so that you can access the rear of the unit . 3. Remove Cover-Back Main Wire . 4.
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3. Disassembly and Reassembly 3-9 Removing Heater-Bake Parts Explaination Photo Explaination 7. Cut the Adiabatic-Rear based on the lower side . Heater- Bake 8. Carefully pull out Heater-Bake and replace it .
3. Disassembly and Reassembly 3-10 Removing Convection Element, Fan-Covnection and Motor- Convection Parts Explaination Photo Explaination 1. Disconnect power and remove oven racks . 2. Pull the range out of its mounting location so that you can access the rear of the unit . 3. Remove Cover-Back Main Wire from the unit . (See step 3 on page 12 for procedure) 4.
3. Disassembly and Reassembly 3-11 Removing Lamp WARNING Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . CAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-12 Removing Sensor-Thermistor WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-13 Removing Assy-Drawer & Heater-Warming Drawer & Motor-Blower WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts .
3. Disassembly and Reassembly 3-15 Removing Assy AC Fan Motor Parts Explaination Photo Explaination To remove AC Fan Motor: 1. Unplug range or disconnect power . 2. Pull the range out of its mounting location so that you can access the rear of the unit .
3. Disassembly and Reassembly 3-16 Removing and Replacing Oven Door WARNING The door is very heavy . Be careful when removing door Do not lift door up by the Handle-Door . Parts Explaination Photo Explaination To remove Oven Door: 1. Fully open the door 2.
3. Disassembly and Reassembly 3-17 Removing Handle-Door and Glass-Inner WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts .
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3. Disassembly and Reassembly 3-17 Removing Handle-Door and Glass-Inner Parts Explaination Photo Explaination To remove Handle-Door Handle 1. Remove 2 screws to remove Handle- Door Door To remove Glass-Inner 1. Remove 6screws from rear side of door to remove 2 Hinge-Door . Glass-Inner 2.
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3. Disassembly and Reassembly 3-17 Removing Handle-Door and Glass-Inner Parts Explaination Photo Explaination 4. Remove Baffle-Door and take out the Glass-Inner assembly. Handle Door Explaination Photo Explaination 5. Unfold 2 flanges of Cover-Frame Inner Glass to taking out Glass-Inner...
3. Disassembly and Reassembly 3-18 Removing Gasket-Door WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
3. Disassembly and Reassembly 3-19 Removing The Panel-Side WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . PRECAUTION When you work on the electric range, be careful when handling the sheet metal parts . Sharp edges may be present, and you can cut yourself if you are not careful .
4. Troubleshooting 4. Troubleshooting 4-1 Failure Display Codes There is a error code and two kinds of error codes. Possible error codes during use can be checked before service. 1. Press CLOCK AM/PM pad. 2. Press the CLOCK AM/PM pad again to select AM. 3 .
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4. Troubleshooting 4-1 Failure Display Codes Safety error Failure code CAUSE SOLUTION 1. Disconnect power . Open the back cover . Disconnect sensor harness from control . Measure sensor resistance :1080Ω at the room temperature → If there E-08 Oven heating error are any problems, replace oven sensor .
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4. Troubleshooting 4-1 Failure Display Codes Safety error Failure code CAUSE SOLUTION 1) After 20 seconds from starting to work of oven, buzzer is beeping 10 times long and oven sensor opened then finally it displays “E-27” or “E-28” as E-27 Error message .
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4. Troubleshooting 4-1 Failure Display Codes Safety error Failure code CAUSE SOLUTION 1) It will display “E-08” after buzzer is beeping 10 times long if it could not reach 100˚F(38˚c) within 10 minutes during oven is working . E-08 oven heating error 2) Please make sure through the method of 4-1 on 31 page, if if those series of working for informing error take long time or not...
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4. Troubleshooting 4-1 Failure Display Codes Safety error Convection Convection Relay Relay “E-08” or “E-0A” or “E-0E” DLB Relay DLB Relay Disconnect power and sub PCB Bake Relay Bake Relay Broil Relay Broil Relay Sub PCB Sub PCB * DLB, Bake, Broil,convection relay * Replace sub PCB ∞...
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4. Troubleshooting 4-1 Failure Display Codes Failure code CAUSE SOLUTION *Control lockout(press cooking time and Delay start pads at the same time for 3 seconds .) When 1 minute elapsed, It will display “E- 0E” after buzzer is beeping 10 times long, if locking is occurred continually, or door locking E-0E Door locking error...
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4. Troubleshooting 4-1 Failure Display Codes Failure code CAUSE SOLUTION When 10 seconds elapses, It will display “-SE-” after buzzer is beeping 10 times long if between main PCB and cable connector or keypad and cable have a short circuit . -SE- short key Please make sure through the method of...
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4. Troubleshooting 4-1 Failure Display Codes Control PCB Operation Sort of Control PCB Main PCB ( Back ) ( Back ) ( Front ) ( Front ) Sub PCB ( Back ) ( Back ) ( Front ) ( Front ) Touch control PCB ( Front ) ( Front )
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4. Troubleshooting 4-1 Failure Display Codes * Explain of primary parts of Main PCB ( Main PCB ) ( Main PCB ) IC02 (7812) IC03 (7805) CN10 CN07 CN07 ZNR1 (Varistor) CN03 CN03 CN04,CN05 CN04,CN05 CN02 CN02 CN01 CN01 CN08, CN09 CN08, CN09 Explatin of the function of primary parts .
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4. Troubleshooting 4-1 Failure Display Codes Explain primary parts of Sub PCB ( Sub PCB ) ( Sub PCB ) Black Black CN04,CN05 CN04,CN05 Blue Blue Blue+Gray Blue+Gray CN01 CN01 Convection Relay Convection Relay Warmer Drawer Relay Warmer Drawer Relay Broil Relay(Black,Brown or Brown,Black) Broil Relay(Black,Brown or Brown,Black) DLB Relay(Orange,Red or Red,Orange)
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4. Troubleshooting 4-1 Failure Display Codes * Explain primary parts of Touch Control PCB Keypad Cable Keypad Cable ( Key panel ) ( Key panel ) Touch Control PCB Touch Control PCB 1 . Touch control PCB : This is circuit PCB to have keypad worked . If touch control PCB become inferior you should replace all of the PCB assembly of touch control (Glass + touch control PCB).
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4. Troubleshooting SYMPTOM DIAGNOSIS REMEDY Measure an input voltage. (240/120V check circuit breaker . or 208/120V) Make sure that the state of wire is Measure an input voltage of terminal connected with Terminal block . block . Measure voltage of connector(CN08,CN09) on main Replace of repair if harness has been PCB L1~N : 120V...
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4. Troubleshooting SYMPTOM DIAGNOSIS REMEDY Check whtether temperature is risen Replace or repair it if relay on sub PCB or over 400˚F(202˚C) within 10 minutes main have a short circuit . in a state of room temperature . Oven temperature is risen fast .
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4. Troubleshooting SYMPTOM DIAGNOSIS REMEDY Check whether Convection fan Replace or repair Relay . relay (Ry08) on sub PCB and Replace or repair connector . connector(CN01) is in normal . Convection fan is Make sure whether harness between Replace or repair harness . not rotated .
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4. Troubleshooting 4-1 Failure Display Codes 4-1-1 Temp Sensor Error Error Code Solution Page Top Sensor Open Error (Sensor-Top) It occurs due to a defective sensor, misplaced wires, a defective PCB and 52 Page when A/D value that MICOM senses rises over 252. Also, it may occur when the ambient temperature falls under -10˚C .
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4. Troubleshooting 4-1-3 Top Sensor Open Error ( Connect the sensor. : check if the sensor wire is damaged, Is the sensor connected? Replace the wire. if the sensor housing is inserted into the connector of the PCB. Is the sensor wire Connect the wire connected properly properly.
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4. Troubleshooting 4-1-4 Top Sensor Short Error ( Remove any foreign substance : check if the sensor and related parts Is the sensor terminal part from the shorted part. such as the connector or soldering parts are of the PCB shorted? slightly shorted.
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4. Troubleshooting 4-1-5 IGBT Sensor Open Error ( Is the sub wire connected? : check if the sub wire is damaged Connect the sub wire. (from Assy-Inverter Module to if the housing is inserted into the Assy Touch PCB) connector of the PCB. Is the sub wire sequence matched Replace the sub wire.
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4. Troubleshooting 4-1-6 IGBT Sensor Short Error ( Is the sub wire connected? : check if the sub wire is damaged Connect the sub wire. (from Assy-Inverter Module to if the housing is inserted into the Assy Touch PCB) connector of the PCB. Is the sub wire sequence matched Replace the sub wire.
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4. Troubleshooting 4-1-7 Key Short Error( Is the key not recognized at all? Is the key recognized intermittently? Is the key not recognized after cleaning the control panel? Assy Touch PCB is defective S/W Error Replace the Assy Touch PCB After Power >...
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4. Troubleshooting 4-1-8 Low Voltage Error ( Is the sub wire connected? Connect the sub wire. ( from Assy PCB Parts to Assy Touch PCB ) Is the sub wire sequence matched Replace the sub wire. with PCB schematic? Is the SMPS's DC line has some S/W Error shorted circuit or opened circuit? After Power ->...
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4. Troubleshooting 4-1-9 Over Temperature Error ( Make the hob be cool Is the induction operated with (Ceramic glass's surface) empty cookware? Is the Top sensor wire Connect the wire connected properly by burner position? properly. Is the Top sensor's real resistance is S/W Error opened circuit? After Power ->...
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4. Troubleshooting 4-1-10 Pan Detection Error ( Place the cookware Is the induction operated with no cookware? Is the induction operated with Place the suitable un-suitable cookware? cookware (small size, aluminium, etc) S/W Error After Power -> On, does the symptom continue? Replace the Assy-Inverter Module or Assy Touch PCB,or Check the PCB Wiring.
4. Troubleshooting 4-2 Electrical Malfunction Safety error (Terminal Block) (Terminal Block) L2 : 240V No power N : 120V (Red) (Red) N : 120V (Black) (Black) No display (White) (White) *Check terminal block voltage. * Reset the circuit breaker AC 240V/120V or AC208V/120V or check main power.
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4. Troubleshooting 4-2 Electrical Malfunction * Measure resistance and voltage of Low voltage Transformer (please refer to Fig.1) 13.5V (Red) 13.5V (Red) Fig.1 : Low voltage Transformer 8V (Yellow) 8V (Yellow) color voltage resistance Primary white 120V 75 ~ 80Ω (input) Secondary 1 13.5V...
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4. Troubleshooting 4-2 Electrical Malfunction Warming center relay(RY07) Warming center relay(RY07) Warming center relay(RY07) CN04,CN05 CN04,CN05 CN01 CN01 RC radiant element (No heating or Abnormal working) * Disconnect power Sub PCB Sub PCB *Check whether PCB pattern have a short circuit or Relay *Check warming center relay on sub PCB.
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4. Troubleshooting 4-2 Electrical Malfunction Troubleshooting (Power) No Power Check the circuit breaker. Check terminal block voltage. Check the terminal block connections (240V,60Hz) Replace or Repair the wiring Check the wiring. Check the votage of PCB, SMPS -input : 120V -output : 12V,5V Replace the defected PCB.
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4. Troubleshooting 4-2 Electrical Malfunction Troubleshooting (PCB failure) PCB Failure - Check the input voltage of Repair Faulty wiring - Check Terminal block PCB SMPS (input check- voltage(240V). or PCB check point : 120V ) Reset the circuit braker or check main power.
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4. Troubleshooting 4-2 Electrical Malfunction Component testing procedures WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing the range . Replace all panels before operating range . Failure to do so can result in death or electrical shock . FIGURE TESTS MEASURE RESULTS Approx : 13 ~ 16Ω...
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4. Troubleshooting 4-2 Electrical Malfunction FIGURE TESTS MEASURE RESULTS Lock motor Measure the state of micro switch Resistance : 1750 ~ 1850Ω and motor after taking off harness (at the room temperature) from the heater . voltage : 120V Check whether lock work normally Micro switch by pressing cooking time button and COM-NO...
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4. Troubleshooting 4-2 Electrical Malfunction FIGURE TESTS MEASURE RESULTS Approx Measure resistance of Primary and Primary coil(white) : 75 ~ 80Ω secondary coil . secondary coil : Measure secondary voltage . Red : 1.8~2.2Ω, AC 13.5V Make sure whether connector or wire yellow: 0 .8~1 .2V, AC 8V of low voltage transformer has been Replace or repair if wire of...
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4. Troubleshooting 4-2 Electrical Malfunction FIGURE TESTS MEASURE RESULTS Check whether the resistance values Approx of sensor is correct . at the room temperature :7.65KΩ Check whether wire or housing has ~ 9.34KΩ been loosen or disconnected . Sensor-Top Sensor-Top Measure resistance value of Motor terminal after taking off harness from Approx...
5-2 Main Parts List (S.N.A : SERVICE NOT AVAILABLE) Level Code No. Description Specification Q’ty Remark B041 DG66-00017B LATCH-DOOR FTQ307NWGX,SGCC,T0 .8,W325 .88, C213 DG97-00121C ASSY HOLDER PCB SUB FTQ386**,VE C289 OAS-ASUB-00 ASSY PCB PARTS FTQ386LWUX/XAA , A-BEST S H001 DG31-00005A...
5. Exploded Views and Parts List 5-3 Door Parts List D049 D004 V002 D170 D131 D126 D019 V002 D015 (S.N.A : SERVICE NOT AVAILABLE) Code No. Description Specification Q’ty SA/SNA Remark D004 DG94-00063A ASSY DOOR E FTQ386LWUX,-,-,CERAMIC ENAME D015 DG94-00212A ASSY DOOR SUB FTQ387**,STS#4 430,STAINES D019...
M372 G334 W033 M054 (S.N.A : SERVICE NOT AVAILABLE) Code No. Description Specification Q’ty SA/SNA Remark C291 RAS-ICTOP-04 ASSY PCB PARTS FTQ307NWGX,120V60HZ,INDUC ASSY COOKTOP- G329 DG94-00248A FTQ307**,BLACK INDUCTION G330 DG62-00032A ADIABATIC-COIL E FTQ307**,S-F-INSULATION G331 DG63-00136A COVER-COIL B CTI613EHST,MICA SHEET,T0 .25...
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5. Exploded Views and Parts List 5-5 Cooktop Parts List (Continued) (S.N.A : SERVICE NOT AVAILABLE) Code No. Description Specification Q’ty SA/SNA Remark ASSY-INVERTER M183 DG96-00116B FTQ307NWGX,blue,1 MODULE L ASSY-INVERTER M184 DG96-00117B FTQ307NWGX,GREEN, MODULE R M321 DG97-00074J ASSY-FRAME COOKTOP FTQ307**,SEALING M352...
7. Schematic Diagrams 7. Schematic Diagrams 7-1 Schematic Diagrams (This Document can not be used without Samsung’s authorization) SCHEMATIC DIAGRAM MODEL NO.: FTQ307NWGX COLOR COLOR COLOR NOTE BLACK 1. Input power : AC240V 60Hz, 11500W, 47.6A WHITE BROWN GRAY GRAY •...
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