Motorola CS4070 Manual page 152

6 - 2 CS4070 Scanner Product Reference Guide
Troubleshooting
Troubleshooting
Table 6-1
Problem
Imager comes on, but
scanner does not decode
the bar code.
Scanner emits long beeps
for 5 seconds when
scanning a bar code.
Scanner does not decode
the bar code and the LED
blinks amber, red, green.
Scanner LED turns solid
red for a few seconds.
Scanner does not fully
charge.
Bluetooth LED turns off.
Can't see the scanner
drive after connecting
scanner to host.
Program connecting
Broadcom stack to HID
device.
NOTE If problems still occur, contact the distributor or Motorola Solutions support. See
information.
Before contacting support, view the sysinfo.txt file in the \Parameters folder on the CS4070. This
indicates the device's serial number, software version, Bluetooth version, and scan engine version and is
useful when troubleshooting the scanner.
Possible Causes
Scanner is not programmed
for the correct bar code
type.
Bar code symbol is
unreadable.
Bar code is out of range of
the scanner.
Memory is full.
Scanner needs to be reset.
Battery is low.
Attempt to charge on a
non-powered USB hub.
Scanner is out of range of
the Bluetooth host.
Scanner is mapping to a
drive used by another
device.
Some versions of Broadcom
stack experience issues
when connecting to HID
devices.
Possible Solutions
Ensure the scanner is programmed to read the type
of bar code being scanned.
Check the symbol to ensure it is not defaced. Try
scanning test bar codes of the same bar code type.
See Appendix E, Sample Bar Codes
codes.
Move scanner closer to or further from bar code.
Download bar code data to the host and clear the
memory.
Press the reset button. See
for the location.
Scan the Restore Defaults bar code below.
Charge the battery. See Charging Batteries on
page 1-4.
Connect the scanner to a powered USB hub
(5V, 500mA max).
Move closer to the host and press any key to
re-pair with the host.
Use Windows' map drive function to change the
scanner drive letter.
See Set HID CoD to Zero on page
for test bar
Figure 1-1 on page 1-1
3-10.
page xvi for contact