November 17, 2011 Revision 2 Color imageRUNNER LBP5280 Service Manual Product Description Technical Reference Disassembly/Assembly Maintenance and Inspection Troubleshooting Appendix...
Page 2
Canon will release technical information as the need arises. In the event of major not be copied, reproduced or translated into another language, in whole or in part, without the changes in the contents of this manual over a long or short period, Canon will issue a new written consent of Canon Inc.
Page 3
Explanation of Symbols The following rules apply throughout this Service Manual: The following symbols are used throughout this Service Manual. Each chapter contains sections explaining the purpose of specific functions and the Symbols Explanation Symbols Explanation relationship between electrical and mechanical systems with reference to the timing of operation.
Page 6
Controller System ----------------------------------------------------------- 2-19 MEAP Application Management ----------------------------------------------2-50 Construction ------------------------------------------------------------------------2-19 Outline ----------------------------------------------------------------------------------------2-50 Starting, Stopping, or Uninstalling the MEAP Application -----------------------2-50 Outline ----------------------------------------------------------------------------------------2-19 Managing the License File --------------------------------------------------------------2-52 Motor control --------------------------------------------------------------------------------2-19 Other License File Management Functions -----------------------------------------2-56 Safety -----------------------------------------------------------------------------------------2-19 Enhanced System Application Management-------------------------------2-59 Main Controller --------------------------------------------------------------------2-20 Outline ----------------------------------------------------------------------------------------2-59 Outline ----------------------------------------------------------------------------------------2-20...
Page 7
Actions to be taken when E616 is displayed. ---------------------------------------2-69 Removing the Rear Upper Cover (Left) -------------------------------------3-14 MEAP Safe Mode --------------------------------------------------------------------------2-70 Procedure ------------------------------------------------------------------------------------3-14 Using USB Devices -----------------------------------------------------------------------2-71 Removing the Rear Lower Cover ---------------------------------------------3-15 Reference material ---------------------------------------------------------------2-72 Preparation ----------------------------------------------------------------------------------3-15 Glossary --------------------------------------------------------------------------------------2-72 Procedure ------------------------------------------------------------------------------------3-15 Embedded RDS ------------------------------------------------------------- 2-75 Removing the Right Cover -----------------------------------------------------3-16 Product Overview -----------------------------------------------------------------2-75...
Page 8
Preparation ----------------------------------------------------------------------------------3-35 Image Formation System ------------------------------------------------- 3-59 Procedure ------------------------------------------------------------------------------------3-35 Layout Drawing --------------------------------------------------------------------3-59 Removing the Operation Panel Unit -----------------------------------------3-36 Removing the Drum Motor -----------------------------------------------------3-59 Preparation ----------------------------------------------------------------------------------3-36 Preparation ----------------------------------------------------------------------------------3-59 Procedure ------------------------------------------------------------------------------------3-36 Procedure ------------------------------------------------------------------------------------3-59 Removing the SD Slot PCB ----------------------------------------------------3-37 Removing the Developing Motor ----------------------------------------------3-61 Preparation ----------------------------------------------------------------------------------3-37 Preparation ----------------------------------------------------------------------------------3-61 Procedure ------------------------------------------------------------------------------------3-37...
Page 9
Procedure ------------------------------------------------------------------------------------3-83 Engine Test Print ---------------------------------------------------------------------------- 5-3 Removing the Delivery Unit ----------------------------------------------------3-84 Adjustment of Laser Exposure System --------------------------------------- 5-4 Preparation ----------------------------------------------------------------------------------3-84 After Replacing the laser scanner unit ------------------------------------------------ 5-4 Procedure ------------------------------------------------------------------------------------3-85 Adjustment of Electrical Parts -------------------------------------------------- 5-5 Removing the Cassette Pickup Roller ---------------------------------------3-86 When Replacing the Engine Controller PCB ---------------------------------------- 5-5 Procedure ------------------------------------------------------------------------------------3-86 When Replacing the Main Controller PCB ------------------------------------------- 5-5...
Page 10
Maintenance --------------------------------------------------------------------------------5-41 Restoration Procedure (Import) --------------------------------------------------------5-76 FAQ -------------------------------------------------------------------------------------------5-42 Others --------------------------------------------------------------------------------5-77 Error Messages ----------------------------------------------------------------------------5-45 Deletion (Erase) ----------------------------------------------------------------------------5-77 Error Codes ---------------------------------------------------------------------------------5-51 List of Error Messages -------------------------------------------------------------------5-78 Service Mode ---------------------------------------------------------------- 5-56 Appendix Entering Service Mode ----------------------------------------------------------5-56 Service Mode List ----------------------------------------------------------------5-56 General Timing Chart --------------------------------------------------------6-2 ADJUST GR.
Product Description ■ Characteristics ■ Product Specifications ■ Detailed Specification ■ Parts Name ■ Operation ■ Safety Precautions Product Description...
Page 12
Product Description > Characteristics Characteristics ● Small and low-cost printer The printer uses a flat in-line cartridge method for the first time in the small printer. This lowers the height and reduces the printer size. The printer uses the transfer pad and the separation roller to reduce the parts expenses.
Product Description > Detailed Specification > Printing Speed Detailed Specification Item Function / Method Power consumption Average during operation: Approx. 405 W Average during standby: Approx. 23 W Printing Speed Average during Panel Off Mode (Sleep Mode 1): Approx. 23 W Average during Printer Sleep Mode (Sleep Mode 2): Approx.
Product Description > Parts Name > External View Parts Name ● Back View of the Printer External View ● Front View of the Printer [10] F-1-2 Rear Cover Rear Lower Cover Power Socket USB Port LAN Port F-1-1 USB Port Upper Cover Manual Feed Tray Rear Upper Cover (Left)
Product Description > Operation > Control panel > Control Panel Key Name Status Discription Name Function [7] Job Indicator The printer is receiving data. [11] Settings Key Diaplays the [Setup] menu. Configure the Gose down the hierarchy Data remains in the printer memory. printing environment including the layout Blinking The printer is processing data.
Product Description > Safety Precautions > Handling the Laser Unit Safety Precautions may adhere to the case. . Handling the Laser Unit Safty of the Laser Light When servicing the area around the laser assembly, be sure to turn off the main power. Laser beam radiation may pose a danger to the human body.
Product Description > Safety Precautions > Points to note at disassembly/installation procedure F-1-6 Points to note at disassembly/installation procedure At disassembly/installation procedure, make sure to follow the instruction below to proceed. 1. Be sure to unplug the power code before disassembly/installation. 2.
Technical Reference > Basic Configuration > Basic Sequence of Operation Basic Configuration Basic Sequence of Operation Outline The operational sequence of the printer is controlled by the DC controller in the engine control system. The machine may be broadly divided into the following 6 functional blocks: engine control Table describes periods, durations and operations for each period of a print operation from system, laser exposure system, image formation system, pickup/transport/delivery system, the printer is turned on until the motors stop rotating.
Page 22
Technical Reference > Basic Configuration > Basic Sequence of Operation Period Duration Operation LSTR From the end of PRINT period until the Moves the last printed sheet out of the (Last rotation motors stop rotating printer and stops the laser scanner unit period) operation and high-voltage biases The printer enters INTR period as soon as...
Technical Reference > Laser Exposure System > Outline > Fault Detection Laser Exposure System Controlling the Laser Scanner Motor ■ Fault Detection Outline 1. Scanner motor failure • The scanner motor does not reach a specified rotation within a specified period after The laser scanner system forms the latent image on the photosensitive drum according to the starting-up the laser scanner motor.
Technical Reference > Image Formation System > Construction > Image-formation Process Image Formation System ■ Image-formation Process Construction The image-formation process consists of the following nine steps divided among six functional blocks: ■ Outline Step 1: Primary charging Step 2: Laser-beam exposure The image-formation system is the central hub of the printer.
Technical Reference > Image Formation System > Construction > Transfer block ■ Latent image formation block ■ Developing block During the two steps that comprise this block, an invisible latent image is formed on the Toner adheres to the electrostatic latent image on the photosensitive drum, which becomes photosensitive drum.
Technical Reference > Image Formation System > Construction > Fixing block Step 6: Separation The elasticity of the print media and the curvature of the ITB drive roller cause the media to Photosensitive separate from the ITB. Drum Media Primary Transfer Pad ITB Drive Roller DC bias Secondary...
Technical Reference > Image Formation System > Construction > Photosensitive drum cleaning block ■ ITB cleaning block Cleaning Blade The residual (waste) toner is cleared from the ITB surface. Step 8: ITB cleaning The ITB cleaning roller and the cleaning brush are applied with DC positive bias to charge the residual toner positive.
Technical Reference > Image Formation System > Image Stabilization Control > Image density correction control (D-max control) Driving and Controlling the High-Voltage System Image Stabilization Control ■ Outline ■ Overview of the Image Stabilization Control Mechanism The high-voltage power supply generates the high-voltage biases that are applied to the The machine uses its image stabilization control mechanism to prevent lowering of image primary charging roller, developing roller, primary transfer pad, secondary transfer roller and quality (e.g., in the form of a faulty image) otherwise caused by changes in the environment...
Technical Reference > Image Formation System > Image Stabilization Control > Image gradation correction control (D-half control) 2-10 Conditions for execution Execution timing Conditions for execution Execution timing When 5 hours have passed since the execution of the last When shifting to idle state When recovering from deep sleep after 8 hours or more have Not executed by default density control...
Technical Reference > Image Formation System > Image Stabilization Control > Color displacement correction control 2-11 Conditions for execution Execution timing ■ Color displacement correction control When requested by the user After completion of the jobs in wait This control is to correct the color displacement that appears due to the variation of laser (*4) scanner unit or toner cartridge.
Technical Reference > Image Formation System > Transfer Unit > Pad transfer 2-12 Note: The wider nip width between the transfer pad and the photosensitive drum improves the This indicates the image size in the main scanning direction. transfer performance. Since this machine is equipped with the independent photosensitive drum for each color, the photosensitive drum position differs due to the toner cartridge variation and that leads to the laser wave length difference.
Technical Reference > Fixing System > Various Control Mechanisms > Controlling the Speed of Fixing Assembly 2-13 Fixing System Various Control Mechanisms ■ Controlling the Speed of Fixing Assembly Overview The speed control of small size paper (throughput down control) ■...
Technical Reference > Fixing System > Various Control Mechanisms > Fixing temperature control 2-14 ■ Fixing temperature control 1) Warm up temperature control This control is to warm up the fixing heater until the fixing temperature reaches the required The fixing control circuit brings the fixing heater temperature at the targeted temperature. fixing temperature.
Technical Reference > Fixing System > Protective Functions > Fixing assembly failure detection 2-15 Protective Functions • If the detected temperature of the thermistor does not reach 70 deg C within a specified ■ Protective function period after it once reaches 40 deg C after the heater energization during the wait period.
Technical Reference > Pickup/Feed/Delivery System > Construction > Overview 2-16 Pickup/Feed/Delivery System SR15 Construction ■ Overview In the pickup/feeding system, each type of feeding roller is configured in the part where SR10 printing paper feeding and pickup are conducted. The main configuration for pickup/feeding system is as the following. <Pickup slot>...
Technical Reference > Pickup/Feed/Delivery System > Detecting Jam > Other Jams 2-17 Detecting Jam The delivery full sensor (SR15) cannot detect the paper leading edge within a specified time after the registration sensor (SR4) detects the paper trailing edge. ■ Jam Detection Outline ■...
Technical Reference > Pickup/Feed/Delivery System > Cassette Pickup Unit > Separation Roller Method 2-18 Cassette Pickup Unit ■ Separation Roller Method The printer has a separation roller method to prevent multiple sheets of media from entering to the printer. The paper separation roller follows the rotational direction of the pick-up roller because it does not have its own driving force.
Technical Reference > Controller System > Construction > Safety 2-19 Controller System Symbol for component Name Solenoid Bypass tray pickup solenoid Cassette pickup solenoid Construction Developing separation solenoid Duplex reversal solenoid ■ Outline Paper feeder pickup solenoid Sensor Paper feeder pre-registration detection sensor The DC controller controls the operational sequence of the printer.
Creates bitmap image Monitors state of printer When printing is executed in a Microsoft Windows or Macintosh environment, CAPT (Canon Advanced Printing Technology) serves to reduce processing speed and enhance the ease of operation to provide a user-friendly printing environment. To that end, CPU is designed for the...
Technical Reference > Controller System > Main Controller > Overview of the Block 2-21 ■ Overview of the Block J120 J511 Power IC13 Supply Control FRAM SOFTID PRT I/F J512 J106 J505 IC4 (ASIC) DIMM Slot IC11 J502 J2802 (DRAM IC) IC2011 IC2010 IC2010...
Technical Reference > Controller System > Power Supply > Other function 2-22 Power Supply ■ Other function Protective function ■ Low-voltage power supply The low-voltage power supply has a protective function against overcurrent and overvoltage The low-voltage power supply and the fixing power supply convert AC power from the power to prevent failures in the power supply circuit.
Technical Reference > Controller System > Power Supply > Counter 2-23 ■ Counter This machine has the software counter which counts the number of prints/copies according to the job type. The counter value is displayed as follows: Press "Setting" key on the Control Panel, and select Set Up >...
Technical Reference > Controller System > SSL > A making procedure 2-24 2. Select [Settings/Registration] > [Management Settings] > [Security] > [Key and Certificate Settings]. In this machine, there is not SSL which was made by default. It is necessary to make it from Remote UI when you use it.
Page 44
Technical Reference > Controller System > SSL > A making procedure 2-25 4. Enter the name of the key to be newly created. Up to 24 alphanumeric characters can be 6. Select [Key Algorithm]. Select from [SHA1], [SHA256], [SHA384], or [SHA512]. entered.
Page 45
Technical Reference > Controller System > SSL > A making procedure 2-26 7. Specify the effective date and expiration date and the country/region name for the self-sign ● Installing a Key/Certificate File on the Printer server certificate. Then click [OK]. → The key and certificate creation starts. If there are an extra Key and Certificate file, you can also install/register it from a PC.
Page 46
Technical Reference > Controller System > SSL > A making procedure 2-27 3. Specify the directory of a key/certificate file. 5. Click [Register Key and Certificate]. F-2-32 F-2-34 4. Click [Start installation].→ The installation of the key/certificate file starts 6. Click [Register]. F-2-35 F-2-33 2-27...
Page 47
Technical Reference > Controller System > SSL > A making procedure 2-28 7. Enter the name of the key to be registered. 9. Click [OK]. → The key and certificate registration starts. F-2-36 F-2-38 8. Enter the password specified for the private key. F-2-37 2-28 Technical Reference >...
Technical Reference > Controller System > SSL > Setting the SSL Encryption Communication Function 2-29 ■ Setting the SSL Encryption Communication Function 3. Select [Network] from the [Preferences] menu. Select the Key and Certificate which was made or registered by the method mentioned. ●...
Page 49
Technical Reference > Controller System > SSL > Setting the SSL Encryption Communication Function 2-30 5. Click [Key and Certificate] under [SSL Settings]. ● Changing the Remote UI Settings Specify whether the SSL encrypted communication function should be used for the Remote 1.
Page 50
Technical Reference > Controller System > SSL > Setting the SSL Encryption Communication Function 2-31 3. Select [Security] from the [Management Settings] menu. 5. Click [Edit]. F-2-47 F-2-45 6. Change the Remote UI settings. 4. Click [Remote UI Settings]. (1) Select the [Use SSL] check box. If you clear the check box, the remote UI cannot use SSL encrypted communication.
Page 51
Technical Reference > Controller System > SSL > Setting the SSL Encryption Communication Function 2-32 Caution: You cannot select the [Use SSL] check box if a key and certificate are not created and registered in advance and a key used by SSL is not selected. 7.
Technical Reference > MEAP > About MEAP > Overview 2-33 MEAP About MEAP ■ Overview Introduction MEAP (Multifunctional Embedded Application Platform) is an application platform (execution ■ References by purpose platform) that allows the user to execute an application written in the Java language on a Java virtual machine installed on the device.
Technical Reference > MEAP > About SMS > About the MEAP Application Installation Screen 2-34 About SMS ■ About the MEAP Application Management Screen This screen is used to perform basic management of MEAP applications. Its main functions ■ Overview are listed below.
Technical Reference > MEAP > Preparation for Using SMS > Preparation of PC for Accessing SMS 2-35 Preparation for Using SMS ■ About System Management It is used to perform MEAP management other than management of MEAP applications and To use SMS, you need to set up network settings for the PC, browser, and devices that are installation of MEAP applications.
Technical Reference > MEAP > Preparation for Using SMS > Device Settings 2-36 ■ Device Settings ● Key Pair and Server Certificate when Using Encrypted SSL Communication ● Network configuration ( Activate Netowork Settings ) To use SMS via SSL connection, it is required to specify a key pair and server certificate as To support a MEAP-enabled iR device via network (SMS, etc.), set up the network setting on the key to be used.
Page 56
Technical Reference > MEAP > Preparation for Using SMS > Device Settings 2-37 2) Click [ Management Settings ] > [ Security ] > [ Key and Certificate Settings ]. 4) Enter the necessary information, and then click the [ OK ] button. F-2-57 3) Click [ Generate Key...
Page 57
Technical Reference > MEAP > Preparation for Using SMS > Device Settings 2-38 5) Check to see that the generated key appears in [ Registered Key and Certificate ]. 3) Select the generated key, and then click the [ Default Key Settings ] button. F-2-63 4) Check that [ SSL ] is displayed in the [ Key Usage ] entry field.
Page 58
Technical Reference > MEAP > Preparation for Using SMS > Device Settings 2-39 Installing a server certificate (reference information) 3) Click the [ Install Certificate... ] button on the [ General ] tab. On Internet Explorer 7 (IE) or later, if [ Default Key ] installed as standard on the device is used, "Certificate Error"...
Page 59
Technical Reference > MEAP > Preparation for Using SMS > Device Settings 2-40 5) In [ Certificate Store ], select the [ Place all certificates in the following store ] option, and 7) You will return to the [ Certificate Store ] dialog. Check that "Trusted Root Certification then click the [ Browse ] button.
Technical Reference > MEAP > Preparation for Using SMS > How to Check the Serial Number 2-41 9) A message will appear to indicate that import has been completed successfully. Click the [ Note: OK ] button. A port number can be any integer from 0 to 65535. To avoid port numbers that are frequently used, do not use any integer from 0 to 1023.
Technical Reference > MEAP > Login to SMS > Procedure to Log in 2-42 Login to SMS ● Checking from the PC browser The serial number of the device is displayed on the SMS login screen, SMS screen, and ■ Procedure to Log in remote UI portal screen.
Page 62
Technical Reference > MEAP > Login to SMS > Procedure to Log in 2-43 ● When SMS Cannot Be Accessed Note: If you forgot the password (SMS login password initialization) SMS Access can be gained also from Remote UI. Access Remote UI and click on SMS shortcut shown on the lower right of the screen to After changing the default SMS login password, if you forgot the new password and cannot gain access to SMS.
Page 63
Technical Reference > MEAP > Login to SMS > Procedure to Log in 2-44 ● If [ Key and Certificate Settings ] is not set Note: If [ Key and Certificate Settings ] is not set correctly, you cannot access the URL for SMS •...
Technical Reference > MEAP > Installing an MEAP Application > Procedure to install applications 2-45 Installing an MEAP Application ■ Procedure to install applications 1) Long on to SMS. ■ Outline 2) Click [ Install MEAP Application ] on the menu. From the MEAP application installation screen, you can install the MEAP application as well as the license file.
Page 65
Technical Reference > MEAP > Installing an MEAP Application > Procedure to install applications 2-46 8) Upon installation completed, click [ To MEAP Application Management ] button shown on CAUTION: the screen to view MEAP Application Management page. • You cannot install only the license. •...
Technical Reference > MEAP > Resource Information > About MEAP Application Management Page 2-47 Resource Information Note: There are two ways to install an MEAP application. You can install using SMS, or install ■ About MEAP Application Management Page using the [Register/Update Software] screen of the remote UI. Screen example Application Management page shows [ resource information ] for information of the whole device resources including Amount Used, Remaining, and Percent Used.
The machine which doesn't support the ID declared by the application rejects http://www.canon.com/lms/license/ installation of such an application. Meanwhile, MEAP Specifications shows other information than defined by Device Specification ID above, including network and security.
Page 68
Technical Reference > MEAP > MEAP Specifications > What is MEAP Specifications (MEAP Spec Version)? 2-49 MEAP Specifications for each model Description Reserved Product Name Initial MEAP SpecVer Reserved imageRUNNER LBP5280 15, 19, 25, 26, 27, 29, 34, 39, 45, 47, 50, 51, 52, 54, 55, 57, 58, 60, 61, imageRUNNER / iR ADVANCE Series Remote Address Book Supported, RemoteFAX 62, 63 Supported.
Technical Reference > MEAP > MEAP Application Management > Starting, Stopping, or Uninstalling the MEAP Application 2-50 MEAP Application Management 4) Check to see that the status of the MEAP application in question is either [ Started ] or [ Stopped ].
Page 70
Technical Reference > MEAP > MEAP Application Management > Starting, Stopping, or Uninstalling the MEAP Application 2-51 ● Procedure to uninstall the MEAP application 1) Log in to SMS to click [ MEAP Application Management ] on the menu. 2) Check that the status of the application you want to uninstall is [ Stop ] and the license has Before uninstalling the MEAP application, check that the following conditions are met.
Technical Reference > MEAP > MEAP Application Management > Managing the License File 2-52 ■ Managing the License File ● Procedure adding a license file 1) Log on to SMS. ● Outline 2) On MEAP Application Management, click the name of the application to which you want to The license file management functions allow you to perform the following operations related add a license file.
Page 72
Technical Reference > MEAP > MEAP Application Management > Managing the License File 2-53 4) Click [ Browse ] button, and select the license file you want to install. ● Procedure disabling a license file (suspending a license) CAUTION: • Since the license file cannot be disabled when the application is still running, the application needs to be stopped before disabling the license file.
Page 73
Technical Reference > MEAP > MEAP Application Management > Managing the License File 2-54 2) Click the name of the application that you want to disable. 4) License Management page appears. Click [ Disable ] button. F-2-104 3) On Application/ License Information page, click [ License Management ] button. F-2-106 5) Click [ Yes ].
Page 74
Technical Reference > MEAP > MEAP Application Management > Managing the License File 2-55 ● Procedure downloading / removing an invalidated license file 5) License Management page appears. To download, click [ Download ] button. Note: The downloaded license file can be used for reinstallation only in the same iR device (with the same device serial number).
Technical Reference > MEAP > MEAP Application Management > Other License File Management Functions 2-56 7) To delete, click [ Delete ] button. ■ Other License File Management Functions ● Reusable license When reinstalling, Disable License file should be downloaded (see “Disabling a License File .”...
Page 76
Technical Reference > MEAP > MEAP Application Management > Other License File Management Functions 2-57 ● License for forwarding 3) Specify the application to be forwarded. If the machine needs to be replaced due to a device failure, you can transfer the license information used in the MEAP application to the new machine and continue its usage.
Page 77
Technical Reference > MEAP > MEAP Application Management > Other License File Management Functions 2-58 5) The window to confirm whether to create a transfer licence will be displayed. Click [ Yes ]. 8) Specify the download destination, click [ Save ]. F-2-120 9) After downloading the license file for forwarding, click [ Delete ] to display the confirmation screen and click [ Yes ] to delete the file (in consideration of breakage of license for...
Technical Reference > MEAP > Enhanced System Application Management > Procedure Changing Login Services 2-59 Enhanced System Application Management ■ About Login Service The login service is started up to authenticate the user when MEAP-enabled iR device is ■ Outline booted up.
Technical Reference > MEAP > Enhanced System Application Management > Procedure Installing Login Services 2-60 2) Click the [ SWITCH ] button of the login service you want to switch to. ■ Procedure Installing Login Services Use the following procedure to install the login services. 1) Access SMS, and then click [ System Management ] >...
Technical Reference > MEAP > System Application Management > Procedure to manage System Application 2-61 System Application Management ■ Procedure Uninstalling Login Services Use the following procedure to uninstall the login services. This function manages the login services for logging in to SMS. Also, note that the services need to be stopped ("Installed"...
Technical Reference > MEAP > System Information > Display of System Information Details 2-62 System Information ■ Display of System Information Details The system information details can be displayed to check more than one pieces of information ■ Outline all at the same time: platform information, system application information, information on the You can check the device's platform information and the MEAP application's system installed MEAP applications, etc.
Technical Reference > MEAP > MEAP Application Information > Procedure to Check MEAP Application Information 2-64 MEAP Application Information 3) The MEAP application information screen appears. ■ Outline You can use this function to check the MEAP application installed on the device. The following information can be checked on the MEAP application information screen.
Technical Reference > MEAP > Changing SMS Login Password > Procedure to Change the SMS Login Password 2-65 Check License Changing SMS Login Password ■ Outline ■ Outline You can use this function to check the contents of the license file. You can change the password for logging in to SMS.
Technical Reference > MEAP > MEAP Application Setting Information Management and Log Management > Advantages Obtained When Using the Services 2-66 MEAP Application Setting Information Management ■ Advantages Obtained When Using the Services and Log Management By using MEAP Application Configuration Service and MEAP Application Log Service, as long as the MEAP application supports these services, you can perform data management tasks ■...
Technical Reference > MEAP > MEAP Application Setting Information Management and Log Management > MEAP Application Log Management 2-67 ■ MEAP Application Setting Information Management ■ MEAP Application Log Management The setting data (stored on the device) of the MEAP application which supports the The log data (stored on the device) of the MEAP application which supports the Log Service Configuration Service can be deleted.
Technical Reference > MEAP > Maintenance > When Replacing the PCB 2-68 Maintenance 5) To delete the log The confirmation screen will appear to prompt you to delete the log. Click the [ Yes ] button ■ When Replacing the PCB to delete the log.
Technical Reference > MEAP > Maintenance > Actions to be taken when E616 is displayed. 2-69 ● Procedure for reinstalling MEAP applications after replacing the PCB ■ Actions to be taken when E616 is displayed. The following shows the procedure when replacing the PCB. ●...
Technical Reference > MEAP > Maintenance > MEAP Safe Mode 2-70 ■ MEAP Safe Mode ● How to cancel MEAP SAFE mode If you want to cancel MEAP SAFE mode, just restart the device as usual. It will start in normal ●...
Technical Reference > MEAP > Maintenance > Using USB Devices 2-71 ■ Using USB Devices USB Storage Device Application that supports mass storage MEAP application that Settings: [ MEAP Driver ] device supports system driver ● USB Driver Can use USB mass storage device. Can Cannot use USB mass * MEAP driver (compatibility work only on the applications that support...
(Esplet Type show user interfaces either on Local UI or Web. Esplet is a coined word USB Setting Application) created by Canon, consisting of [ Espresso ] or Italian coffee and [ let ] Registration System driver System driver Application with...
Page 92
Technical Reference > MEAP > Reference material > Glossary 2-73 Terms & Acronyms Definitions and Explanations Terms & Acronyms Definitions and Explanations J2RE A set of basic programs to run applications developed in the programming MEAP Specifications MEAP Spec Version, the term used for the SDK. The version number that (Java 2 Runtime language of Java2.
Page 93
Technical Reference > MEAP > Reference material > Glossary 2-74 Terms & Acronyms Definitions and Explanations The kit containing information and tools required for software development. (Software Development Kit) Service A functional unit or an application program working on MEAP platform. [ Applications ] are generally termed [ Services ] in Java world.
Technical Reference > Embedded RDS > Service cautions 2-75 Embedded RDS ■ Features and benefits E-RDS embedded with a network module in advance can realize a front-end processing Product Overview of e-Maintenance/ imageWARE Remote system without attaching any extra hardware equipment.
Technical Reference > Embedded RDS > E-RDS Setup > E-RDS setting items (service mode) 2-76 E-RDS Setup (3) Network settings Based on the results of the information obtained in (2) Advance preparations, make the ■ Confirmation and preparation in advance device network related settings.
Technical Reference > Embedded RDS > E-RDS Setup > Steps to E-RDS settings 2-77 ■ Steps to E-RDS settings 2. Select [NETWORK GR.] and press [OK] or [ ] button to go to the network setting menu. SERVICE MODE 1. Start [Service Mode]. 1) Press [OK] and [ ] buttons at a time on the control panel.
Page 97
Technical Reference > Embedded RDS > E-RDS Setup > Steps to E-RDS settings 2-78 5. Perform installation or deletion of the CA certificate if necessary, and reboot the device. CAUTION: • Installation of the CA certificate: Perform installation from SST. The following settings i.e.
Technical Reference > Embedded RDS > E-RDS Setup > Initializing E-RDS settings 2-79 ■ Initializing E-RDS settings 3. Select [E-RDS] and press [OK] or [ ] button to go to E-RDS setting menu. NETWORK GR. It is possible to return E-RDS Settings to factory-shipments value. FTP SYSLOG ●...
Technical Reference > Embedded RDS > FAQ 2-80 No.4 Q: How many log-data can be stored? No.1 A: Up to 5 log data can be saved. The data size of error information is maximum 128 Q: In what case does a communication test with UGW fail? characters.
Technical Reference > Embedded RDS > Troubleshooting 2-81 Troubleshooting Remedy 2: Troubleshooting using communication log (COM-LOG) 1) Start [Service Mode]. No.1 For the procedures, see “Steps to E-RDS settings - step 1.“. Symptom: A communication test (COM-TEST) has failed. Cause: Initial settings or network conditions is incomplete. 2) Select [NETWORK GR.] >...
Page 101
Technical Reference > Embedded RDS > Troubleshooting 2-82 No.4 NOTE: Symptom: There was a log, indicating "Device is not ready, try later" in error details of COM- • The detailed error information will be displayed in multiple screens as shown below. Use LOG list.
Technical Reference > Embedded RDS > Error code and strings 2-83 Error code and strings Code Error strings Cause Remedy 8000 0101 Server response Communication with UGW has Try again after a period of error (NULL) been successful, but an error of time.
Page 103
Technical Reference > Embedded RDS > Error code and strings 2-84 Code Error strings Cause Remedy Code Error strings Cause Remedy 18 8xxx 2003 Network is not Communication attempted Check the network 27 8xxx 2046 Server certificate • The route certificate Check that the device time ready, try later without confirming network...
Disassembly/Assembly ■ List of Parts ■ External Cover/Internal System ■ Controller System ■ Laser Exposure System ■ Image Formation System ■ Fixing System ■ Pickup/Feed/Delivery System Disassembly/Assembly...
Page 105
Disassembly/Assembly > Outline Outline This chapter describes disassembling/assembling procedure of this equipment. The service technician is to identify the cause of the failures according to "Chapter 5 Troubleshooting" and to replace the faulty parts by following the disassembling procedure. In addition, replace the consumable parts by following the same disassembling procedure.
Disassembly/Assembly > List of Parts > External Cover / Interior List of Parts External Cover / Interior Rear Side Front Side [10] F-3-2 F-3-1 Name Reference Adjastment Remarks Name Reference Adjastment Remarks during parts during parts replacement replacement Rear Cover (Refer to page 3-13) - Upper Cover (Refer to page 3-19) -...
Disassembly/Assembly > List of Parts > Main Unit Main Unit F-3-3 Name Reference Adjastment Remarks F-3-4 Name Reference Adjastment Remarks during parts during parts replacement replacement Main Drive Unit (Refer to page 3-32) - Operation Panel Unit (Refer to page 3-36) - Manual Feed Tray Pickup Unit (Refer to page 3-83) - ITB Unit...
Page 108
Disassembly/Assembly > List of Parts > Main Unit F-3-5 Name Reference Adjastment Remarks during parts replacement Delivery Unit (Refer to page 3-84) - Secondary Transfer Feeding Unit (Refer to page 3-90) - Re-Pickup Guide Unit (Refer to page 3-91) - Duplexing Feeding Unit (Refer to page 3-89) - T-3-5...
Disassembly/Assembly > List of Parts > Motor / Fan Motor / Fan Name Main Unit Reference Adjastment Remarks during parts replacement Fixing Motor Main Unit (Refer to page 3-74) Laser Scanner Motor Laser Scanner Unit Drum Motor Main Drive Unit (Refer to page 3-59) Developing Motor Main Drive Unit (Refer to page...
Disassembly/Assembly > List of Parts > Sensor Sensor SR13 SR15 Name Main Unit Reference Adjastment Remarks during parts SR16 replacement SR13 Cassette Paper Detection Pickup Unit SR10 Sensor SR16 ITB Pressure Release Sensor ITB Unit Front Door Open/Close Sensor Main Unit Developing HP Sensor Main Unit PCB17 Registration Patch Sensor...
Disassembly/Assembly > List of Parts > PCB PCB5 Name Main Unit Reference Adjastment Remarks during parts PCB6 replacement PCB14 AC PCB Main Unit PCB16 PCB3 PCB1 Fixing Relay PCB Fixing Assembly PCB20 PCB2 PCB15 All-night Power Supply Main Unit PCB15 PCB2 Sub Power Supply PCB Main Unit (Refer to...
Disassembly/Assembly > External Cover/Internal System > Layout Drawing 3-12 External Cover/Internal System Layout Drawing Rear Side Front Side [10] F-3-14 F-3-13 Name Reference Adjastment Remarks Name Reference Adjastment Remarks during parts during parts replacement replacement Rear Cover (Refer to page 3-13) - Upper Cover (Refer to page 3-19) - Rear Lower Cover...
Disassembly/Assembly > External Cover/Internal System > Removing the Rear Cover Rib Unit > Procedure 3-13 Removing the Rear Cover Removing the Rear Cover Rib Unit ■ Procedure ■ Preparation 1) Open the Rear Cover. 1) Remove the Right Cover.(Refer to page 3-16) 2) Close the Duplex Feed Unit [1].
Disassembly/Assembly > External Cover/Internal System > Removing the Rear Upper Cover (Left) > Procedure 3-14 Removing the Rear Upper Cover (Left) CAUTION: Be sure to hook the spring [1] on the frame [B] when installing. ■ Procedure 1) Open the Rear Cover. 2) Remove the Rear Upper Cover (Left) [1].
Disassembly/Assembly > External Cover/Internal System > Removing the Rear Lower Cover > Procedure 3-15 Removing the Rear Lower Cover 2) Open the Duplex Feed Unit [1]. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 3) Remove the Rear Cover.(Refer to page 3-13) ■...
Disassembly/Assembly > External Cover/Internal System > Removing the Right Cover > Procedure 3-16 Removing the Right Cover 4) Close the Duplex Feed Unit [1] and the Rear Cover Rib Unit [2], and remove the Rear Lower Cover [3]. ■ Procedure NOTE: The following shows the 6 claws [1] and the 3 hooks [2] of the Right Cover.
Disassembly/Assembly > External Cover/Internal System > Removing the Left Cover > Procedure 3-17 2) Remove the 2 claws [1] at the upper side and the 4 claws [2] at the lower side. ■ Procedure 3) Remove the 3 hooks [3], and remove the Right Cover [4]. NOTE: The following shows the 8 hooks [1] and the protrusion [2] of the Left Cover.
Disassembly/Assembly > External Cover/Internal System > Removing the USB Cover > Procedure 3-18 Removing the USB Cover NOTE: Be sure to follow the following steps when installing. ■ Procedure 1) While opening the Rear Lower Cover [1], fit the protrusion [2] and the 6 hooks [2] on the lower side of the Left Cover in the cut-off [A] and the hole [B] of the host machine.
Disassembly/Assembly > External Cover/Internal System > Removing the Upper Cover > Procedure 3-19 Removing the Upper Cover 1) Remove the screw [1], the boss [2] and the 5 claws [3]. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the USB Cover.(Refer to page 3-18)
Disassembly/Assembly > External Cover/Internal System > Removing the Front Cover > Procedure 3-20 Removing the Front Cover ■ Procedure 1) Pull out the Cartridge Tray. 2) While raising the stopper [1], remove the Cartridge Tray [2]. ■ Preparation • 1 Protrusion [3] 1) Remove the Toner Cartridges (Y/M/C/Bk).
Page 124
Disassembly/Assembly > External Cover/Internal System > Removing the Front Cover > Procedure 3-21 3) Remove the Shaft Support Retainer [1]. 5) Remove the 2 links [1] and the Front Cover [2]. • 1 Screw(TP)[2] • 2 Shafts [3] • 1 Screw(binding)[3] •...
Disassembly/Assembly > Controller System > Layout Drawing 3-22 Controller System Layout Drawing (1/2) Name Main Unit Reference Adjastment Remarks during parts replacement AC PCB Main Unit PCB14 All-night Power Supply PCB Main Unit PCB15 Fixing Relay PCB Main Unit PCB1 Sub Power Supply PCB Main Unit (Refer to...
Page 126
Disassembly/Assembly > Controller System > Layout Drawing 3-23 (2/2) Name Main Unit Reference Adjastment Remarks [19] [23] [24] during parts replacement [20] [19] Duplex Reverse Solenoid Duplex Reverse Drive [21] [25] [22] Unit [20] Duplex Feeding Clutch Duplex Reverse Drive Unit [21] Duplex Reverse Drive Unit...
Disassembly/Assembly > Controller System > Removing the Main Controller PCB > When Replacing the Main Controller PCB 3-24 Removing the Main Controller PCB • Install the Sublog Board attached with the Expansion ROM to the Main Controller PCB. • Turn ON the power. ■...
Disassembly/Assembly > Controller System > Removing the Main Controller PCB > Procedure 3-25 • Disconnect the USB memory from the host machine. Select Setup Menu>SERVICE MODE>FUNCTION GR.>CLEAR DCON. 2-2 Replacing the PCB and turning ON the power • Turn OFF and then ON the power. •...
Page 129
Disassembly/Assembly > Controller System > Removing the Main Controller PCB > Procedure 3-26 3) Disconnect the 3 Flat Cables [1] and 9 connectors [2] from the Main Controller PCB, and free the harness from the Wire Saddle [3]. F-3-41 F-3-42 CAUTION: Be sure to place the Harness Band [2] of the harness [1] on the left side of the Wire Saddle [3] at installation.
Disassembly/Assembly > Controller System > Removing the Right Frame Cover > Procedure 3-27 Removing the Right Frame Cover 4) Remove the Main Controller PCB [1]. • 2 Screws (binding) [2] • 5 Screws (TP) [3] ■ Preparation • 1 Hook [4] 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14)
Page 131
Disassembly/Assembly > Controller System > Removing the Right Frame Cover > Procedure 3-28 3) Disconnect the Flat Cable [1] and the 2 connectors [2] on the Relay Connector. 5) Remove the cassette. 4) Disconnect the 8 connectors [3], and free the harness from the guides [A], [B], [C], and [D]. 6) Remove the screws from the Right Frame Cover [1].
Disassembly/Assembly > Controller System > Removing the Right Upper Frame Unit > Procedure 3-29 Removing the Right Upper Frame Unit CAUTION: Be sure to put the harness [1] of the fan through the guide [A] when installing. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the USB Cover.(Refer to page 3-18)
Page 133
Disassembly/Assembly > Controller System > Removing the Right Upper Frame Unit > Procedure 3-30 2) Remove the following parts. 3) Remove the Right Upper Frame Unit [1]. • 1 Flat Cable [1] • 5 Screws [2] • 3 Connectors [2] •...
Disassembly/Assembly > Controller System > Removing the Main Controller Support Plate > Procedure 3-31 Removing the Main Controller Support Plate 2) Remove the Main Controller Support Plate [1]. • 6 Screws (Special Flat-head) [2] • 1 Screw [3] ■ Preparation CAUTION: 1) Remove the Right Cover.(Refer to page 3-16) Since the Special Flat-head screws [2] adjust the interval between the Main Controller...
Disassembly/Assembly > Controller System > Removing the Main Drive Unit > Procedure 3-32 Removing the Main Drive Unit ■ Procedure 1) Remove the plate [1]. • 1 Special Flat-head Screw [2] ■ Preparation • 2 Black Screws [3] 1) Remove the Right Cover.(Refer to page 3-16) •...
Page 136
Disassembly/Assembly > Controller System > Removing the Main Drive Unit > Procedure 3-33 2) Remove the Harness Guide [1] and the Flat Cable [2]. 4) Remove the harness [1] and guide [2]. • 3 Claws [3] • 1 Claw [3] F-3-59 F-3-61 3) Remove the sheet [1].
Page 137
Disassembly/Assembly > Controller System > Removing the Main Drive Unit > Procedure 3-34 5) Free the harness [1] from the Harness Guide [A]. CAUTION: Installing the Main Drive Unit 6) Remove the Main Drive Unit [2]. • 1 Connector [3] 1.
Disassembly/Assembly > Controller System > Removing the Duplex Reverse Drive Unit > Procedure 3-35 Removing the Duplex Reverse Drive Unit 2. Be sure to keep the following in mind when installing. • Fit the gear shaft [1] of the Main Drive Unit in the hole [2] of the host machine. ■...
Disassembly/Assembly > Controller System > Removing the Operation Panel Unit > Procedure 3-36 Removing the Operation Panel Unit CAUTION: Be sure to insert the 2 harnesses [1] at the bottom of the Guide [A] when installing. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) ■...
Disassembly/Assembly > Controller System > Removing the SD Slot PCB > Procedure 3-37 Removing the SD Slot PCB 2) Disconnect the Flat Cable [1] from the Harness Guide [A]. • 1 Connector [2] 3) Put the Flat Cable [1] through the hole [B] of the Upper Cover, and remove the Control ■...
Page 141
Disassembly/Assembly > Controller System > Removing the SD Slot PCB > Procedure 3-38 3) Remove the SD Guide [1]. 5) Pass the Flat Cable [1] through the clearance [A] of the Right Frame Cover, and disconnect • 1 Boss [2] the connector [2] of the Flat Cable from the SD Slot PCB [3].
Disassembly/Assembly > Controller System > Removing the DC Controller PCB > Procedure 3-39 Removing the DC Controller PCB ■ Procedure CAUTION: ■ Preparation When replacing this part, execute the actions to be taken when replacing the DC 1) Remove the Right Cover.(Refer to page 3-16) Controller PCB.
Disassembly/Assembly > Controller System > Removing the Relay PCB > Procedure 3-40 Removing the Relay PCB 2) Move the Harness Guide [1]. • 1 Screw [2] • 2 Hooks [3] ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the USB Cover.(Refer to page 3-18)
Disassembly/Assembly > Controller System > Removing the Sub Power Supply PCB > Procedure 3-41 Removing the Sub Power Supply PCB 2) Remove the Harness Guide [1]. • 2 Claws [2] • 1 Hooks [3] ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the USB Cover.(Refer to page 3-18)
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Preparation 3-42 Removing the Driver PCB Removing the Power Supply Unit ■ Preparation ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14)
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Procedure 3-43 ■ Procedure 2) Free the harness [1] and [2] from the Harness Guide [A] and [B]. 1) Disconnect the 8 connectors [1], and free the harness [2] from the Harness Guide [A]. F-3-85 3) Remove the Harness Guide [1].
Page 147
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Procedure 3-44 4) Disconnect the Main Power Connector [1] and remove the Toothed Washer Screw [2]. 5) Disconnect the Flat Cable [1]. 6) Disconnect the 4 connectors [2], and free the harnesses [3] and [4] from the guides [A] and [B].
Page 148
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Procedure 3-45 7) Disconnect the 3 connectors [1], and free the harness [2] from the guide [C]. CAUTION: 8) Free the harness [3] from the guides [C] and [D]. Be sure to place the Harness Band [2] of the harness [1] between the 2 claws [3] of the Harness Guide at installation.
Page 149
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Procedure 3-46 9) Remove the Harness Guide [1]. 11) Remove the Switch Cap [2] and the connector [3] from the Power Supply Unit [1]. • 2 Claws [2] F-3-93 F-3-91 10) Remove the Power Supply Unit [1].
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Installation Method 3-47 ■ Installation Method 2) Install the Power Supply Unit [1] to the host machine. • 2 Hooks [2] • 1 Cap [3] NOTE: • 5 Screws [4] The figure below shows where the harness of the Power Supply Unit should be connected.
Page 151
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Installation Method 3-48 4) Install the harness [1] to the guides [D] and [C]. 6) Hook the harnesses [1] and [2] on the guides [A] and [B], and connect the 4 connectors [3]. 5) Hook the harness [2] on the guide [C], and connect the 3 connectors [3].
Page 152
Disassembly/Assembly > Controller System > Removing the Power Supply Unit > Installation Method 3-49 9) Install the Harness Guide [1]. CAUTION: • Harness Guide [A] • 2 Boss [2] Be sure to place the Harness Band [2] of the harness [1] between the 2 claws [3] of the •...
Disassembly/Assembly > Controller System > Removing the High Voltage Power Supply PCB > Preparation 3-50 Removing the High Voltage Power Supply PCB 11) Install the harness [1] to the Harness Guide [A], and connect the 8 connectors [2] of the PCB.
Disassembly/Assembly > Controller System > Removing the High Voltage Power Supply PCB > Procedure 3-51 ■ Procedure 4) Disconnect the Flat Cable [1]. 1) Open the Front Cover. 2) Remove the Harness Cover Plate [1]. • 2 Screws [2] F-3-106 5) Remove the High Voltage Power Supply PCB [1].
Disassembly/Assembly > Controller System > Removing the Fixing/Power Supply Cooling Fan > Procedure 3-52 Removing the Fixing/Power Supply Cooling Fan 2) Pass the harness [1] through the groove [A] of the Right Frame Cover, and remove the Fixing/Power Supply Cooling Fan [2]. •...
Disassembly/Assembly > Controller System > Removing the Duplex Feed Fan > Procedure 3-53 Removing the Duplex Feed Fan 2) Free the harness [2] from the spring [1]. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 3) Remove the Rear Cover.(Refer to page 3-13) 4) Remove the Rear Lower Cover.(Refer to page 3-15) 5) Remove the Rear Cover Rib Unit.(Refer to page 3-13)
Page 157
Disassembly/Assembly > Controller System > Removing the Duplex Feed Fan > Procedure 3-54 4) Remove the Duplex Feed Fan [1]. • 2 Claws [2] F-3-115 CAUTION: Be sure to check the following when installing. • Connect the Fan Cable [1] to the guide [A] of the fan. •...
Disassembly/Assembly > Laser Exposure System > Removing the Laser Scanner Unit > Procedure 3-55 Laser Exposure System Removing the Laser Scanner Unit Layout Drawing ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the Upper Front Cover (Right) / USB Cover.(Refer to page 3-18) 5) Remove the Upper Cover.(Refer to page 3-19)
Page 159
Disassembly/Assembly > Laser Exposure System > Removing the Laser Scanner Unit > Procedure 3-56 1) Remove the Harness Cover Plate [1]. 3) Disconnect the Flat Cable [1]. • 2 Screws [2] F-3-120 4) Free the harness [1] from the guide [A]. F-3-118 •...
Page 160
Disassembly/Assembly > Laser Exposure System > Removing the Laser Scanner Unit > Procedure 3-57 5) Remove the Harness Guide [1]. CAUTION: • 1 Screw [2] • 1 Spring [3] Be sure to put the flag [1] of the Harness Guide through the hole [A] of the plate, and •...
Page 161
Disassembly/Assembly > Laser Exposure System > Removing the Laser Scanner Unit > Procedure 3-58 6) Remove the plate [1]. 8) Remove the 3 springs [1]. • 4 Screws [2] F-3-126 7) Disconnect the Flat Cable [1] and the connector [2]. F-3-128 9) Remove the Laser Scanner Unit [1].
Disassembly/Assembly > Image Formation System > Removing the Drum Motor > Procedure 3-59 Image Formation System Removing the Drum Motor Layout Drawing ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the Upper Front Cover (Right) / USB Cover.(Refer to page 3-18) 5) Remove the Upper Cover.(Refer to page 3-19)
Page 163
Disassembly/Assembly > Image Formation System > Removing the Drum Motor > Procedure 3-60 3) Remove the Drum Motor [1]. CAUTION: • 3 Screws [2] Be sure to place the Harness Band [2] of the harness [1] between the 2 claws [3] of the Harness Guide at installation.
Disassembly/Assembly > Image Formation System > Removing the Developing Motor > Procedure 3-61 Removing the Developing Motor CAUTION: Be sure to place the Harness Band [2] of the harness [1] between the 2 claws [3] of the ■ Preparation Harness Guide at installation. 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14)
Disassembly/Assembly > Image Formation System > Removing the ITB Unit > Procedure 3-62 Removing the ITB Unit 3) Remove the Developing Motor [1]. • 3 Screws [2] ■ Procedure CAUTION: Be sure not to touch the surface of the ITB and the Secondary Transfer Roller when disassembling/assembling.
Page 166
Disassembly/Assembly > Image Formation System > Removing the ITB Unit > Procedure 3-63 4) Move the Patch Sensor Unit [1]. 6) Lift the 2 parts [A] at the front side of the ITB Unit to release the 2 protrusions [1]. •...
Page 167
Disassembly/Assembly > Image Formation System > Removing the ITB Unit > Procedure 3-64 7) Place the 2 parts [B] at the rear side of ITB Unit on the rail [C]. 8) Hold the 2 parts [A] at the front side of the ITB Unit to tilt the ITB Unit [1]. 9) Slide the 2 parts [B] at the rear side of the ITB Unit along the rail [2], and remove it by pulling it out.
Disassembly/Assembly > Image Formation System > Removing the Patch Sensor Unit > Procedure 3-65 ■ Procedure CAUTION: 1) Free the harness [1] from the Harness Guide [A] and [B]. Be sure to install the harness [1] to the guide [A] of the ITB Unit when installing. •...
Disassembly/Assembly > Fixing System > Layout Drawing 3-66 Fixing System Layout Drawing Name Main Unit Reference Adjastment Remarks during parts replacement Fixing Motor Main Unit (Refer to page 3-74) Fixing Assembly Main Unit (Refer to page 3-67) Fixing Loop Sensor Fixing Assembly - SR10 Fixing Pressure Release...
Disassembly/Assembly > Fixing System > Removing the Fixing Assembly > Procedure 3-67 Removing the Fixing Assembly ■ Procedure 1) Release the claw [1], move the Harness Guide [2] and disconnect the connector [3]. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 3) Remove the Rear Cover.(Refer to page 3-13) 4) Remove the Rear Lower Cover.(Refer to page 3-15)
Disassembly/Assembly > Fixing System > Removing the Fixing Film Unit > Preparation 3-68 Removing the Fixing Film Unit CAUTION: At installation, be sure to locate the harness as shown in the figure below. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 3) Remove the Rear Cover.(Refer to page 3-13) 4) Remove the Rear Lower Cover.(Refer to page 3-15)
Disassembly/Assembly > Fixing System > Removing the Fixing Film Unit > Procedure 3-69 ■ Procedure CAUTION: 1) Remove the 2 Pressure Springs [1] on the right and left and the 2 Pressure Plates [2]. At installation, be sure to match the direction of the cam [4] with that of the cam [6] on •...
Page 173
Disassembly/Assembly > Fixing System > Removing the Fixing Film Unit > Procedure 3-70 4) While securing the harness [1] to the guide [A], remove the harness [1] and the guide [2]. CAUTION: • Harness Guide [B] At installation, be sure to align the protrusion of the cam [1] with the groove of the Sensor Flag [2].
Page 174
Disassembly/Assembly > Fixing System > Removing the Fixing Film Unit > Procedure 3-71 6) Free the harness (purple) [1] from the Harness Guide [A] and [C]. 8) Remove the harness [1] and the guide [2]. 7) Free the harness (green) [2] from the Harness Guide [A], [C] and [D]. •...
Page 175
Disassembly/Assembly > Fixing System > Removing the Fixing Film Unit > Procedure 3-72 9) Remove the spring [1] and the Fixing Film Unit [2]. CAUTION: • 2 Hooks [3] • Harness Guide [A] When installing/removing the Fixing Film Unit, be sure not to touch the Fixing Film [1]. F-3-166 F-3-167 3-72...
Disassembly/Assembly > Fixing System > Removing the Fixing Pressure Roller > Procedure 3-73 Removing the Fixing Pressure Roller ■ Procedure CAUTION: ■ Preparation Be sure not to touch the surface of the Fixing Pressure Roller. 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 3) Remove the Rear Cover.(Refer to page 3-13) 1) Remove the Fixing Pressure Roller [1].
Disassembly/Assembly > Fixing System > Removing the Fixing Motor > Procedure 3-74 Removing the Fixing Motor 2) Remove the Harness Guide [1]. • 2 Claws [2] • 1 Hook [3] ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the Upper Front Cover (Right) / USB Cover.(Refer to page 3-18)
Page 178
Disassembly/Assembly > Fixing System > Removing the Fixing Motor > Procedure 3-75 4) Remove the Fixing Motor [1]. CAUTION: • 3 Screws [2] Be sure to align the leading edge [1] of the spring and the protrusion [2] of the gear with the holes [A] and [B] of the plate when installing.
Disassembly/Assembly > Pickup/Feed/Delivery System > Layout Drawing 3-76 Pickup/Feed/Delivery System Layout Drawing (1/2) Name Main Unit Reference Adjastment Remarks during parts replacement Delivery Unit Main Unit (Refer to page 3-84) Delivery Full Sensor Delivery Unit SR15 Manual Feed Tray Paper Main Unit SR14 Detection Sensor...
Page 180
Disassembly/Assembly > Pickup/Feed/Delivery System > Layout Drawing 3-77 (2/2) [10] [11] Name Main Unit Reference Adjastment Remarks during parts replacement [10] Pickup Motor Main Unit (Refer to page 3-78) [11] Pickup Unit Main Unit (Refer to page 3-79) [12] Paper Feeder Pre-registration Pickup Unit Detection Sensor [15]...
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Pickup Motor > Procedure 3-78 Removing the Pickup Motor 2) Free the harness [1] and [2] from the Harness Guide [A] and [B]. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the Upper Front Cover (Right) / USB Cover.(Refer to page 3-18)
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Pickup Unit > Procedure 3-79 Removing the Pickup Unit 4) Remove the Pickup Motor [1]. • 2 Screws [2] • 1 Connector [3] ■ Preparation 1) Remove the Toner Cartridges (Y/M/C/Bk). 2) Remove the Right Cover.(Refer to page 3-16) 3) Remove the Operation Panel Unit.(Refer to page 3-36) 4) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 5) Remove the Upper Front Cover (Right) / USB Cover.(Refer to page 3-18)
Page 183
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Pickup Unit > Procedure 3-80 1) Disconnect the 8 connectors [1], and free the harness [2] from the Harness Guide [A]. 3) Remove the Harness Guide [1]. • Harness Guide [A] • 2 Boss [2] •...
Page 184
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Pickup Unit > Procedure 3-81 5) Close the Front Cover and the Rear Cover, and place the host machine by placing the Left 7) Remove the 2 arms [1] and the 2 springs [2]. Cover [1] down.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Pickup Unit > Installation Method 3-82 ■ Installation Method 2) Place the edge [A] of the guide of the Pickup Unit over the spring [1] of the host machine. 3) Place the Sensor Flag Cover [B] of the Pickup Unit over the plate [C] of the Roller Unit of the host machine.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Manual Feed Tray Pickup Unit > Procedure 3-83 Removing the Manual Feed Tray Pickup Unit 4) Place the edge [D] of the Feed Guide of the Pickup Unit over the edge [E] of the Roller Unit of the host machine.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Delivery Unit > Preparation 3-84 Removing the Delivery Unit 3) While pressing the stopper [1], remove the Manual Feed Tray Pickup Unit [2]. ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Operation Panel Unit.(Refer to page 3-36) 3) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 4) Remove the Upper Front Cover (Right) / USB Cover.(Refer to page 3-18)
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Delivery Unit > Procedure 3-85 ■ Procedure CAUTION: 1) Release the claw [1], move the Harness Guide [2] and disconnect the connector [3]. At installation, be sure to locate the harness as shown in the figure below. F-3-197 F-3-199 2) Free the harness [1] from the Harness Guide [A].
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Cassette Pickup Roller > Procedure 3-86 Removing the Cassette Pickup Roller 4) Free the harness [1] from the Harness Guide [A]. • 2 Connectors [2] ■ Procedure CAUTION: Be sure not to touch the surface of the Pickup Roller. 1) Turn ON the power, and open the service mode screen menu.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Cassette Separation Roller > Procedure 3-87 Removing the Cassette Separation Roller 5) Open the holder [1] and remove the Separation Roller [2]. • 2 Claws [3] • 1 Protrusions [4] ■ Procedure CAUTION: Be sure not to touch the surface of the Separation Roller and the Pickup Roller.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Manual Feed Tray Separation Pad > Procedure 3-88 Removing the Manual Feed Tray Pickup Roller Removing the Manual Feed Tray Separation Pad ■ Procedure ■ Procedure CAUTION: CAUTION: Be sure not to touch the surface of the Manual Feed Tray Pickup Roller. Be sure not to touch the surface of the Manual Feed Tray Separation Pad.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Duplex Feed Unit > Procedure 3-89 Removing the Duplex Feed Unit ■ Procedure 1) Remove the Duplex Feed Unit [1] by opening it. • 2 Shaft Supports [2] ■ Preparation 1) Remove the Right Cover.(Refer to page 3-16) 2) Remove the Rear Upper Cover (Left).(Refer to page 3-14) 3) Remove the Secondary Transfer Feeding Unit.(Refer to page 3-90) 4) Remove the Rear Cover.(Refer to page 3-13)
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Secondary Transfer Feed Unit > Procedure 3-90 Removing the Secondary Transfer Feed Unit CAUTION: When removing the screws, be sure not to lose the Guide Cap [1] since it comes off. ■ Procedure CAUTION: Be sure not to touch the surface of the Secondary Transfer Roller.
Disassembly/Assembly > Pickup/Feed/Delivery System > Removing the Re-pickup Guide Unit > Procedure 3-91 Removing the Re-pickup Guide Unit ■ Procedure 1) Remove the Re-pickup Guide Unit [1]. • 3 Connectors [2] ■ Preparation • 4 Screws [3] 1) Remove the Right Cover.(Refer to page 3-16) •...
Maintenance and Inspection > Cleaning > Cleaning Periodically Replaced Parts Cleaning Periodically Replaced Parts Cleaning The machine does not have parts that require periodical replacement. Consumables Life Expectancy of Consumable Parts No consumable parts are required in this printer. Periodical Service Periodical Service The printer has no parts that require periodic servicing.
Page 197
Maintenance and Inspection > Cleaning > Cleaning Components Cleaning procedure Pre-fixing guide Wipe with a lint-free cloth. If dirt cannot be removed, dampen the lint-free cloth with alcohol. Laser beam window glass Wipe with a lint-free cloth. Multi tray separation pad Wipe with a lint-free cloth.
Troubleshooting > Corrective Actions > Image Failure > Partially Blank/Streaked Corrective Actions Image Failure ■ Partially Blank/Streaked Image Faults Occurring at Specific Intervals Description The fault occurs in main scanning direction. Field Remedy Refer to the following table to identify a specific roller or component. Then, clean or replace the roller or component Distance between defects (mm) Component...
Troubleshooting > Standard/Adjustment > Test Print > Engine Test Print Standard/Adjustment 2.Engine test print will be executed, and one page of the horizontal line pattern as the below figure will be printed. Test Print ■ Engine Test Print Test Print is an object used to check whether this equipment works properly or not. Execute engine test print, as the following steps.
Troubleshooting > Standard/Adjustment > Adjustment of Laser Exposure System > After Replacing the laser scanner unit Adjustment of Laser Exposure System ■ After Replacing the laser scanner unit When replacing the laser unit, enter the value described on the label included in the scanner unit into the following service mode.
Troubleshooting > Standard/Adjustment > Adjustment of Electrical Parts > When Replacing the Main Controller PCB Adjustment of Electrical Parts Service Manual > Chapter 2 Technical Description > MEAP > Maintenance > Procedure for reinstalling MEAP applications after replacing the PCB. ■...
Page 203
Troubleshooting > Standard/Adjustment > Adjustment of Electrical Parts > When Replacing the Main Controller PCB For details on preparation required for reinstalling the MEAP application, refer to the 3-1 Replacing the PCB and turning ON the power Service Manual > Chapter 2 Technical Description > MEAP > Maintenance > Procedure for •...
Troubleshooting > Electrical Parts Layout/Function Assignment > Motor/Fan Electrical Parts Layout/Function Assignment Motor/Fan Clutch/Solenoid F-5-6 Notation Name Drum motor F-5-5 Developing motor Notation Name Registration motor Manual feed tray feeding clutch Fixing motor Duplex feeding clutch Pickup motor Manual feed tray pickup solenoid Scanner motor Cassette pickup solenoid Fixing/Fixing power supply cooling fan...
Troubleshooting > Service Tools > Solvents and Oils 5-12 Service Tools Special Tools Tool name Tool No. Purpose/Remarks Standard Tools Expansion ROM for FM0-2725 • Backup/Restoration by Expansion servicing ROM for servicing and Sublog Board Sublog Board FM0-1774 • Backup/Restoration by Expansion Tool name Tool No.
Troubleshooting > Error Code > Error Code Details 5-13 Error Code Code Detection description Remedy 0001 If decreasing temperature - Check the connectors of fixing assembly and is detected after the sub DC controller PCB(J150,J151,J651,J709) Error Code Details thermistor reaches a - Replace the fixing film unit specified temperature.
Page 211
Troubleshooting > Error Code > Error Code Details 5-14 Code Detection description Remedy Code Detection description Remedy 0000 The cycle of fixing motor speed - Check the connectors of ITB motor and DC 0000 Insufficient light receiving - Check the connectors of the DC controller detection signal does not move controller PCB(J205,J201,J140) during image density detection.
Page 212
Troubleshooting > Error Code > Error Code Details 5-15 Code Detection description Remedy Code Detection description Remedy E100 Error in scanner motor, laser unit, and BD. 0001 Error between DC controller - Check the connection of the connector of the 0000 Breakdown in yellow scanner - Check the connectors of the laser scanner PCB and main controller PCB.
Page 213
Troubleshooting > Error Code > Error Code Details 5-16 Code Detection description Remedy Code Detection description Remedy 0008 Alternative block of flash Perform the following procedure to replace 1113 Device access error Execute the following procedures. If E616- memory is almost depleted. the the Main Controller PCB and export/import 0001 occurs after turning OFF and then user information.
Page 214
Troubleshooting > Error Code > Error Code Details 5-17 Code Detection description Remedy Code Detection description Remedy 0000 Insufficient memory capacity - Remove and then install the additional 0000 Printer communication error - Turn OFF and then ON the power. 0001 Failed to allocate the memory memory.
Troubleshooting > Error Code > Jam Code 5-18 Jam Code Code Detection description Remedy 0001 Fixing/Power Supply Cooling - Replace the Fixing/Power Supply Cooling Fan failure Jam code Cause of jam Location of jammed paper 0003 Detection of error in Fixing/ - Check the connectors of duplex cooling fan Upper Lower...
Page 216
Troubleshooting > Error Code > Jam Code 5-19 5-19 Troubleshooting > Error Code > Jam Code...
Troubleshooting > Version Upgrade > Overview > Checking the Version 5-20 Version Upgrade ■ Checking the Version In order to check the model name and the version, it is necessary to output a status print. Overview 1) Utility Menu > Configuration Page ■...
Troubleshooting > Version Upgrade > Version Upgrade Using UST > Preparation 5-21 Version Upgrade Using UST ■ Preparation Necessary System Environment • OS (Any of the following) • Microsoft Windows 2000 Server/Professional Edition • Microsoft Windows XP Professional/Home Edition* • Microsoft Windows Server 2003 Edition* •...
Troubleshooting > Version Upgrade > Version Upgrade Using UST > Downloading the Firmware 5-22 ■ Downloading the Firmware 4) A reset starts and [UPDATEMODE READY] is displayed. 1) Select Setup > User Maintenance > Update Firmware UPDATEMODE READY User Maintenance Special Image Mode ITB Cleaning Special Print Mode...
Page 220
Troubleshooting > Version Upgrade > Version Upgrade Using UST > Downloading the Firmware 5-23 7) Click the "Next" button. 9) Click the "Start" button. F-5-21 F-5-23 8) Select the USB connection device, and click the "Next" button. 10) When the warning screen is displayed, click the "Yes" button. F-5-24 F-5-22 5-23...
Page 221
Troubleshooting > Version Upgrade > Version Upgrade Using UST > Downloading the Firmware 5-24 Then start downloading. F-5-25 Note: "DOWNLOADING XX%" and "UPDATING XX%" are displayed in the display of the host machine during downloading. (XX shows the progress degree.) 11) When downloading is completed, click the "OK"...
CDS. e-RDS updated remotely, which effectively slashes costs incurred in field services. 4) Download firmware Canon Inc. Firmware Upload • MEAP Application/System Option Installation Updater Firmware By linking devices to CDS and License Management System (providing the function to manage licenses;...
Firmware Group firmware Firmware Updating downloaded firmware Cancelling downloaded Service Command for Firmware Distribution firmware Technician Canon Inc. Acquiring firmware distribution information registered from F-5-29 Notifying firmware version information Periodical update Inquiring license for MEAP MEAP application/ application option system option...
Troubleshooting > Version Upgrade > Updater > Overview 5-27 ● Distribution Flow MEAP Application/System Option Installation Flow MEAP application/system option installation method using service mode is not provided. Firmware Installation Flow Be sure to use the user mode to install. Service technicians provide firmware install services in the following 4 methods.
Troubleshooting > Version Upgrade > Updater > Limitations and Cautions 5-28 ■ Limitations and Cautions Job/Function Receiving Printing Queued print type jobs ● Limitations PRINT Wait for EOJ Wait for EOJ Wait for EOJ (end of job) Changing Date/Time on Device I-FAX Receipt Cancel Wait for EOJ...
Troubleshooting > Version Upgrade > Updater > Preparation 5-29 ■ Preparation ● Setting Sales Company’s HQ When using devices input in the markets listed below, the default setting of Sales Company’s ● Overview of Preparation HQ should be changed before obtaining firmware distributed from CDS. Unless the setting is The following should be prepared before using Updater.
Troubleshooting > Version Upgrade > Updater > Preparation 5-30 ● Network Settings 2. Type the password [*28*] then log in it. Connecting to External Network Caution: The method of connecting to external network is similar to a normal network connection In the case of the following, you cannot log in even if you input a right password.
Page 228
Troubleshooting > Version Upgrade > Updater > Preparation 5-31 Communication Test Caution: This section describes how to check if the communication is normally done to the distribution The setting change of the output level influences a performance. server and/or the file server. Refer to System Management Operations>...
Page 229
Troubleshooting > Version Upgrade > Updater > Preparation 5-32 3. The Communication Test is carried out. ● Enabling UGW Link When installing the firmware in the method of “UGW-linked Download and Update” or “UGW- linked Download”, the following should be set before actually using UGW link. SERVICE MODE >FUNCTION GR.
Page 230
Troubleshooting > Version Upgrade > Updater > Preparation 5-33 ● Enabling [Install Application/Options] Button of User Mode (Remote ● Enabling [Manual Update] Button of User Mode (Remote UI) To allow users to install firmware from Updater using the file on Local PCs, the setting of firmware installation should be set to ON for users in advance.
Page 231
Troubleshooting > Version Upgrade > Updater > Preparation 5-34 ● Enabling [Scheduled Update] Button of User Mode Service Setting of Device Service Mode SERVICE MODE >FUNCTION GR. >MEAP Technician >CDS-LVUP (On -> Off) • Remote UI screen of Updater when the setting is not enabled (CDS-LVUP (Off)): F-5-43 •...
Troubleshooting > Version Upgrade > Updater > System Management Operations 5-35 ■ System Management Operations Log Output Log Level Trace Information Important Message Ordinary Error System Error ● Various Setting Setting Log Level This section describes how to set system log levels. 1.
Troubleshooting > Version Upgrade > Updater > System Management Operations 5-36 ● Displaying Logs 3. Press [Switch] button. Update Logs This section describes how to confirm System Option/MEAP Application Installation Logs and Firmware Update Logs. 1. Select [Settings/Registration] > [License/Other] > [Register/Update Software] > [Display Logs/Communication Test] from management mode of Remote UI.
Page 234
Troubleshooting > Version Upgrade > Updater > System Management Operations 5-37 System Logs 3. Press [Switch] button. This section describes how to confirm System Logs. 4.Updater internal logs are displayed. 1. Select [Settings/Registration] > [License/Other] > [Register/Update Software] > [Display Logs/Communication Test] from management mode of Remote UI.
Troubleshooting > Version Upgrade > Updater > b. UGW-linked Download (Remote Distribution Update) 5-38 ■ a. UGW-linked Download and Update (Full-remote Update) ■ b. UGW-linked Download (Remote Distribution Update) See the figure below for the operational flow of “UGW-linked Download and Update”. See the figure below for the operational flow of “UGW-linked download”.
Troubleshooting > Version Upgrade > Updater > Updating the Downloaded Firmware (Application of Firmware) 5-39 3) Press the [Yes] button in response to the confirmation to execute the operation. 3) Check the description of the scheduled delivery, and execute the operation. Execute? 4) As the deletion result is displayed, check that it has been deleted, and then press the [OK] button.
Troubleshooting > Version Upgrade > Updater > Deleting the Downloaded Firmware 5-40 ■ Deleting the Downloaded Firmware Here is explained the method to delete the firmware downloaded by the Updater. 1) From the administrator mode of the remote UI, select [Settings/Registration] > [License/ Other] >...
Troubleshooting > Version Upgrade > Updater > Maintenance 5-41 ■ Maintenance ● Upgrading Updater The firmware installed in the device should be also upgraded when upgrading Updater. The setting information and logs (update logs/system logs) are inherited in the upgraded version. ●...
Troubleshooting > Version Upgrade > Updater > FAQ 5-42 ■ FAQ No.3 Q: In the course of “UGW-linked download”, what will happen if the user downloads the ● FAQ on Installing Firmware firmware before the service technician update the firmware downloaded with “UGW-linked No.1 download”...
Page 240
Troubleshooting > Version Upgrade > Updater > FAQ 5-43 No.7 ● FAQ on Installing MEAP Application/System Option Q: Can we cancel the operation during firmware download? No.1 A: Yes. [Cancel] button is shown. Q: What happens if a MEAP application is installed in the system with insufficient storage free space? A: An error message is shown.
Page 241
Troubleshooting > Version Upgrade > Updater > FAQ 5-44 ● FAQ on General Matters of Updater No.2 Q: How can operations using Updater be masked on the users' side? No.1 A: Be sure to perform the following from the service mode. Q: What preparation is needed in each installation method? •...
Troubleshooting > Version Upgrade > Updater > Error Messages 5-45 ■ Error Messages Error messages displayed in Remote UI are shown below. As to error codes, see the next list. Messages Timing of display Cause Remedy An error occurred with the delivery In communicating with the System error occurred in server.
Page 243
Troubleshooting > Version Upgrade > Updater > Error Messages 5-46 Messages Timing of display Cause Remedy Delivery Server : Connect Failed Communication test, etc. In the communication test, failed to connect to the Check the network environment of the device, and re-execute the job. File Server : Retrieve Failed (communication test result delivery server.
Page 244
Troubleshooting > Version Upgrade > Updater > Error Messages 5-47 Messages Timing of display Cause Remedy An error occurred. communication test, etc. The max value (space/file) was exceeded and new Check if the log file exceeded the max value. Error Code: [xxx] (main screen) log was not accepted.
Page 245
Troubleshooting > Version Upgrade > Updater > Error Messages 5-48 Messages Timing of display Cause Remedy An error occurred. UGW linkage (main UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the Error Code: [xxx] screen) UGW linkage.
Page 246
Troubleshooting > Version Upgrade > Updater > Error Messages 5-49 Messages Timing of display Cause Remedy An error occurred. Check the Update UGW linkage (main eRDS sent an order but Updater failed to connect Conduct a communication test to analyze the cause of the error. After solving the cause, Firmware screen.
Page 247
Troubleshooting > Version Upgrade > Updater > Error Messages 5-50 Messages Timing of display Cause Remedy Delivery Error UGW linkage (Update eRDS sent an order but Updater failed to connect Conduct a communication test to analyze the cause of the error. After solving the cause, Error Code: [xxx] Firmware screen) to the server.
Troubleshooting > Version Upgrade > Updater > Error Codes 5-51 ■ Error Codes Error Codes displayed on Remote UI and how to read them. ● How to read an error code 84 0142 06 Code Value Contents The first digit Error Error field The second digit...
Page 249
Troubleshooting > Version Upgrade > Updater > Error Codes 5-52 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 250
Troubleshooting > Version Upgrade > Updater > Error Codes 5-53 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 251
Troubleshooting > Version Upgrade > Updater > Error Codes 5-54 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 252
Troubleshooting > Version Upgrade > Updater > Error Codes 5-55 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Troubleshooting > Service Mode > Service Mode List > ADJUST GR. 5-56 Service Mode Items Description Setting Range SUB-S-K1 To set the information of emitting position 2 (Black) in -1023 to 1023 the vertical scanning position to DCON NVRAM. Entering Service Mode SUB-S-Y2 To set the information of emitting position 3 (Yellow) -1023 to 1023...
Troubleshooting > Service Mode > Service Mode List > FUNCTION GR. 5-57 ■ OPTION GR. ■ FUNCTION GR. Items Description Setting Range Items Description Setting Range LONG SLEEP TIME To set the time until it is judged as long sleep. 0*, 2, 4, 6, 8, 12, ECONF EXPORT...
Troubleshooting > Service Mode > Service Mode List > LOG GR. 5-58 USB memory is in the mount state when USB-H is ON. Items Description Setting Range MEAP MEAP-PN To specify the port number of MEAP 0 to 8000* to Pulling out the USB memory while it is being accessed causes an error.
SNMP search broadcast packet. application (updater) 3: Wakeup in the old Canon utility is enabled, and there ■ NETWORK GR. is no wakeup function in the new protocol (WSD).
Troubleshooting > Service Mode > Service Mode List > Service Chart Print 1 5-60 ■ Service Chart Print 1 Items Description Setting Range IPSEC SETTING IKERETRY To set the IKE retry times. 0 to 1* to 3 Use Service Chart Print 1 to check image density and color tint. IKEINTVL To set the IKE retry interval.
Page 258
Troubleshooting > Service Mode > Service Mode List > Service Chart Print 1 5-61 F-5-60 F-5-61 5-61 Troubleshooting > Service Mode > Service Mode List > Service Chart Print 1...
Page 259
Troubleshooting > Service Mode > Service Mode List > Service Chart Print 1 5-62 F-5-62 F-5-63 5-62 Troubleshooting > Service Mode > Service Mode List > Service Chart Print 1...
Troubleshooting > Service Mode > Service Mode List > Service Chart Print 2 5-63 ■ Service Chart Print 2 Use Service Chart Print 2 to check image density and color tint. F-5-64 F-5-65 5-63 Troubleshooting > Service Mode > Service Mode List > Service Chart Print 2...
Page 261
Troubleshooting > Service Mode > Service Mode List > Service Chart Print 2 5-64 F-5-66 F-5-67 5-64 Troubleshooting > Service Mode > Service Mode List > Service Chart Print 2...
Page 262
Troubleshooting > Service Mode > Service Mode List > Service Chart Print 2 5-65 F-5-69 F-5-68 5-65 Troubleshooting > Service Mode > Service Mode List > Service Chart Print 2...
Troubleshooting > Service Mode > Service Mode List > Print Status Print 5-66 ■ Print Status Print Configuration Page shows a list of device setting items. The sample page is attached below. F-5-70 5-66 Troubleshooting > Service Mode > Service Mode List > Print Status Print...
Troubleshooting > Service Mode > Service Mode List > Status Print B 5-67 ■ Status Print B In Configuration Page (status window > "Utility" menu), calibration log and scanner bending information are added. LOG NO 0001: Calibration log 00: Cyan 01: Magenta 02: Yellow 03: Black...
Page 265
Troubleshooting > Service Mode > Service Mode List > Status Print B 5-68 F-5-72 5-68 Troubleshooting > Service Mode > Service Mode List > Status Print B...
• When the error is suspected of links with firmware rather than a mechanical/electrical failure. * Collection of Sublog is not necessary when the reproduction procedure is identified and the error can be reproduced by the sales company HQ or the Canon staff who is in charge of quality follow-up. 5-69...
Troubleshooting > Debug log > Collecting Sublog > Generating the log 5-70 Collecting Sublog 2) Install the Sublog Expansion Board into the slot over the controller. ■ Flow of collecting Sublog Installing the Sublog Board Install the board to the host machine. Generating the log When the Sublog Board is installed, it records the log all time.
Troubleshooting > Debug log > Collecting Sublog > Collecting log 5-71 ■ Collecting log 4) Select [YES]. 1) Connect the PC and the host machine by a network cable and check that communication Execute? is available. a. When directly connecting a PC and the host machine, connect by a cross cable. b.
Page 269
Troubleshooting > Debug log > Collecting Sublog > Collecting log 5-72 7) Enter the user name [guest] and password [welcome.]. C:╲Users╲1234>ftp 172.16.1.170 Connected to 172.16.1.170. C:╲Users╲1234>ftp 172.16.1.170 220 DRY FTP server ready. Connected to 172.16.1.170. User (172.16.1.170:(none)>:guest 220 DRY FTP server ready. 331 Password required for guest.
Page 270
Troubleshooting > Debug log > Collecting Sublog > Collecting log 5-73 (12) Check that the log is stored at the specific location on the PC. Windows (C:) > Users > User name F-5-85 5-73 Troubleshooting > Debug log > Collecting Sublog > Collecting log...
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Function Overview > Target Data for Backup 5-74 Backup/Restoration by Expansion ROM for servicing ■ Target Data for Backup and Sublog Board User mode setting values Service mode setting values Function Overview T-5-17 Data can be migrated to an unused Main Controller PCB by using the Expansion ROM for...
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Backup and Restoration (Export and Import) > Installing the Expansion ROM for servicin 5-75 Backup and Restoration (Export and Import) ■ Installing the Expansion ROM for servicing and Sublog Board 1) Install the Expansion ROM for servicing to the Sublog Board.
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Backup and Restoration (Export and Import) > Restoration Procedure (Import) 5-76 ■ Backup Procedure (Export) ■ Restoration Procedure (Import) 1) The menu is displayed when turning ON the power while the Sublog Board attached with 1) Install the unused Main Controller PCB which has been installed with the Sublog Board (to the Expansion ROM for servicing is installed.
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Others > Deletion (Erase) 5-77 Others 3) The data in the Sublog Board is deleted and the following message is displayed in the case of successful completion. ■ Deletion (Erase) NVRAM import complete When the data is not imported although it was exported, it needs to be deleted to prevent leakage of information.
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Others > List of Error Messages 5-78 ■ List of Error Messages The following messages are displayed when certain failures occur during operation. List of Messages Detail Sublog board not found Sublog Board is not installed.
Appendix ■ General Timing Chart ■ General Circuit Diagram ■ Signal Input/Output List...
Page 277
General Timing Chart Print command (Unit: Seconds) Operation STBY INTR PRNT LSTR STBY Fixing temperature control Drum Motor (M1) Developing Motor (M2) Pickup Motor (M5) Fixing Motor (M4) Scanner Motor (M7) Cassette Pickup Solenoid (SL2) Developing Disengagement Solenoid (SL3) Registration Sensor (SR4) 11.5 Fixing Delivery Sensor (SR8) TOPOF PAGE signal (ITOP)
Page 278
General Circuit Diagram ■ General Circuit Diagram Laser Scanner Unit VSS1 PCB12 Laser Scanner Motor VSS2 RDSDR High-voltage Power Supply PCB REGS PCB10 RDSSR SGND J1002 J501 VSS3 RDSGAIN0 J2007 +3LED Laser Scanner PCB RDSGAIN1 VSS4 FFC2 J3011 RDSLED J1001 J501_BUS[0:25] +3.3V J1001_BUS[0:31]...
Page 279
High Model Only FRONT PCB4 USB2.0 Host NetWork DC Controller PCB J961 J962 J130 FFC3 J130_BUS[0:23] USB1.1 Host J963 J6B_BUS[0:3] J6_BUS[0:3] J901_BUS[0:23] J106 PCB3 Main Controller PCB J120 J129 J128 F 18 F 17 FFC5 FFC4 [1:17] [1:18] J15_BUS[0:17] J120_BUS[0:18] J1E_BUS[0:18] J1C_BUS[0:17] [1:17]...
Page 280
Appendix > Signal Input/Output List Signal Input/Output List Connector Abbreviation Signal name J108 SGND RLD+ RELAY signal RLD- RELAY signal Connector Abbreviation Signal name FSRD+ FIXING HEATER CONTROL signal FSRD- FIXING HEATER CONTROL signal J103 SLPWUP SLEEP WAKE UP signal FREQSNS FREQUENCY DETECTION signal /CCRT...
Page 281
Appendix > Signal Input/Output List Connector Abbreviation Signal name J112 +24V TR2ICLSLD T2 ROLLER ITB CLEANER SOLENOID signal FEEDMA PICKUP MOTOR CONTROL signal FEEDMAN PICKUP MOTOR CONTROL signal FEEDMB PICKUP MOTOR CONTROL signal FEEDMBN PICKUP MOTOR CONTROL signal J119 N.C. FSRPRESNS FIXING PRESSURE RELEASE signal +3.3T...
Backup Data Data to Be Stored Data Replacement Delete User Backup Service Backup Location User function Service function When Initializing Initializing IPSec SD Card (Fixing unit/ NVRAM DC Controller E-RDS > Can Data Method Location to Method 1 Location to Method 2 Location to Replacing Controller...