Busy Station Transfer/Busy Station Ringing - Toshiba Strata DK14 General Description Manual

Features
Station Features

Busy Station Transfer/Busy Station Ringing

The Busy Station Transfer and Busy Station Ringing features operate together to ensure that a
busy digital or electronic telephone station always receives transferred calls along with distinct
LED and tone indications. A typical application is when an Auto Attendant device transfers calls
frequently to a busy answering position station.
Digital and electronic telephones, programmed with this feature, ring and provide ringback even
when they are busy on another call. This is important to voice mail and Auto Attendant
applications, in which incoming calls are often transferred from the Auto Attendant to busy
stations, especially the DSS station. It prevents outside callers from being sent back to the Auto
Attendant or voice mail after already making their choice from the Auto Attendant or voice mail
greeting.
When either an internal caller or Auto Attendant transfers an external call to a busy telephone
assigned with this feature, the caller hears ring-back tone, not busy tone. The called, busy
telephone rings with a muted tone, and the applicable LED flashes in synchronization with the
ringing. Both the called and the calling party must be programmed for this feature. If one is not,
normal operation occurs.
To answer the incoming call, the called party can transfer, release, or place the current call on hold
before pressing the button associated with the flashing LED. If Auto Hold is programmed for that
station, the user presses the button of the new call and the existing call is held automatically.
Otherwise, the transferred call camps-on after ringing and not being answered.
If the called station is an LCD telephone, it shows which CO line is camped-on. Called stations can
continue to operate other features in the normal way. If called while idle, these stations ring
normally.
Any number of electronic and digital telephones can be individually programmed with this feature.
Busy Station Transfer/Ringing does not operate on standard telephones.
Benefits
Ensures that important calls are answered more efficiently and reduces caller frustration by
preventing them from looping back and forth from the Auto Attendant or voice mail without
talking to anyone. This feature may also have applications for stations needing to get through to a
busy answering position or message center without getting a busy signal.
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System Availability
Standard on Strata DK14/DK40i/DK424
Strata DK Feature Description 5/99