Vocera Badge User Manual
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Vocera Badge User Manual

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Vocera Badge User Guide
Version 4.x

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Beverly Jo Pierce
February 6, 2025

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Summary of Contents for Vocera Badge

  • Page 1 Vocera Badge User Guide Version 4.x...
  • Page 2 The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller.

  • Page 3: Table Of Contents

    Contents Welcome to Vocera..............9 Getting Started with a Badge............10 About this Guide................ 13 Badge Features................15 B3000 Features................15 Enhanced Durability.............. 16 Enhanced Display..............16 Increased Speaker Volume............. 17 Integrated Noise Cancellation..........17 Smart Battery and Power Efficiency......... 19 Handset Mode..............
  • Page 4 Redialing Phone Numbers............65 Using Instant Conferences............66 Joining and Leaving a Conference.......... 66 Using the Vocera Badge or Phone in a Conference....67 Summary of Conference Commands........67 Broadcasting to a Group............. 68 Summoning Help in an Emergency......... 69 Forwarding Your Calls..............
  • Page 5 Blocking and Accepting Calls............78 Recording a Dictation Session............79 Getting Other Information............79 Navigating IVR Phone Trees with a Badge........80 Possible Touch-Tone Responses..........81 Special Features................. 83 Communicating with Multiple Sites........85 About Sites................85 Types of Sites................85 Using Sites in Voice Commands...........
  • Page 6 Why does my badge beep and then restart?........ 120 What can I do if badge buttons are not working?......120 How can I stop getting logged out when I charge my badge?..120 Agreements, Specifications, and Notices....... 121 Third-Party Software Agreements..........121 System Specifications..............
  • Page 7 Record Your Name, Greeting, and Voiceprint....... 152 Call a User or Group Member............ 152 Dial a Telephone Number............153 Broadcast to a Group..............153 Forward a Call................154 Transfer a Call................154 Use Instant Conferences............154 Send and Receive Numeric Pages..........155 Block and Accept Calls..............
  • Page 8 ··· Vocera Badge User Guide...

  • Page 9: Welcome To Vocera

    If you have a Vocera Smartphone, it communicates with the Vocera Server through a separate Vocera Client Gateway. As you use your Vocera badge or phone, you are prompted by the Genie, which is the voice interface to the server. The Genie recognizes simple commands in verb-noun format.

  • Page 10: Getting Started With A Badge

    Getting Started with a Badge Getting Started with a Badge If this is the first time you are using a Vocera badge, you can get started right away by following these simple steps: When your badge is ready to use, you can press the Call button at any time, wait for the Genie to answer, and then give the Genie a voice command, such "Call Jim Olsen."...
  • Page 11 Getting Started with a Badge You also can connect the lanyard or clip to the badge before installing the battery. 4. Put the badge on, and make sure it is in the proper position. For optimal speech recognition, the top of the badge should be approximately 6 inches (15 centimeters) from your chin.
  • Page 12 The badge will begin a startup sequence. Wait until the badge display reads Logged Out or shows someone's name. 4. Put the badge on, and make sure it is in the proper position. To get the best possible speech recognition, the microphone on the top of the badge should point toward your mouth and should be approximately 6 inches (15 centimeters) from your chin.

  • Page 13: About This Guide

    • If the Genie asks for your name, say your first and last names. • If the Genie answers by saying "Vocera" or by playing a tone, another user may already be logged in. If so, say "Log me out," wait for the chime, and then press the Call button again to log in.
  • Page 14 About this Guide 14 ··· Vocera Badge User Guide...

  • Page 15: Badge Features

    Badge Features The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the badge features.

  • Page 16: Enhanced Durability

    Menu selection buttons have been moved from the side to the front of the badge, and the battery latch is now part of the battery. A metallic spine reinforces the shell and serves as the attachment point for accessories at the top of the badge.

  • Page 17: Increased Speaker Volume

    The following figure shows a user tilting his badge up to read the inverted screen: Note: When you tilt the badge to read the screen, make sure your fingers do not block any of the four microphones. Increased Speaker Volume...
  • Page 18 The following figures illustrate B3000 microphone sensitivity. They show front and side views of someone wearing the badge using a lanyard or a universal clip. The shaded area above the badge is the speech zone, the region in which audio can be detected.

  • Page 19: Smart Battery And Power Efficiency

    Press the Call button to make a call or answer a call, and then put the badge speaker to your ear and speak into the primary microphone located on the front of the badge at the top right corner.

  • Page 20: Improved Attachments

    B2000 Features Display Screen The display screen on the back of the badge provides status information and a menu that lets you view badge information and customize settings. The display screen also lets you view text messages sent by email, the Vocera User Console, or an application that integrates with the Vocera system, such as a nurse call system.

  • Page 21: Microphone And Speaker

    The B2000 badge automatically launches a screen saver when its display is inactive. The screen saver shows your first name and the first initial of your last name, along with an icon indicating the remaining battery life. The badge dismisses this screen saver immediately if the display needs to become active—...

  • Page 22: Common Badge Features

    The battery needs to be recharged. Note: The Hold/DND button has a yellow indicator light that blinks to remind you that a call is on hold or that you have put the badge in Do Not Disturb mode. Common Badge Features This section describes features that are common to all types of Vocera badges.

  • Page 23: The Badge Menus

    Genie automatically reconnects you with the person on hold. • To put the badge in Do Not Disturb mode, press the Hold/DND button when no call is in progress. Callers are told that you are unavailable, and they are invited to leave a message, or else their call is forwarded to another destination if forwarding is active for your badge.
  • Page 24 Use the Select button to choose a displayed item. To return to the main screen at any time, press and hold the Select button until the badge beeps. Pressing the Select button from the main screen takes you to the Messages screen.
  • Page 25 The following sections describe your badge's display menu choices. Main Screen The main screen appears when you turn on the badge. This screen has a status message area with symbols that show you the wireless network signal strength, the battery charge level, whether you are in speakerphone or headset mode, and whether you have unread text messages or unplayed voice messages.
  • Page 26 Logged out No one is logged in with this badge. Searching for Access The badge is out of network range or is not able to Points or Off Network connect with the network. If you are sure you are within range of your network, contact your system administrator.
  • Page 27 If all the Vocera Server cluster IP addresses don't fit on one screen, you can scroll to the next screen by pressing Down. • AP MAC. The physical ID of the access point to which the badge is currently connected.
  • Page 28 • SSID. The SSID of the access point the badge is connected to. Power Off Menu Power Off turns off all power to the badge and the badge display to preserve the battery charge when you are away from the network.

  • Page 29: Custom Settings

    In handset mode, you can press the Call button to make a call or answer a call, and then put the badge speaker to your ear and speak into the primary microphone located on the front of the badge at the top right corner.
  • Page 30 Custom Settings Adjusting the Message Font You can adjust the way that the badge displays text messages. If you receive a lot of text messages—for example, if your site integrates with a messaging system such as a Nurse Call System—you may want to choose the display that is most readable for you.
  • Page 31 To adjust the volume when the badge is idle on a B3000: 1. Hold the badge, and orient it so that you can read the screen. 2. Press the Select button to see the menu, and then press the Up button until you see the Settings icon.
  • Page 32 Turning Handset Mode On or Off Version: Vocera 4.3 SP2 or later You can turn handset mode on or off for a B3000 badge. After you answer a call in speakerphone mode, you can put the caller on hold, switch to handset mode, and then resume the call.
  • Page 33 To switch to handset mode while on a call: 1. Press the DND button on the top of the badge to put the call on hold. 2. Hold the badge, and orient it so that you can read the screen.

  • Page 34: Background Updater

    To flip the B3000 screen: 1. Hold the badge, and orient it so that you can read the screen. 2. Press the Select button to see the menu, then press the Up button until you see the Settings icon.

  • Page 35: Anti-Microbial Protection

    Anti-Microbial Protection If the update process is paused because the badge is being used to make or receive a call, the icon does not appear on screen until the call is finished and the update process resumes. Using a Badge While a Background Update Is in Progress All badge functionality is available while a background update is in progress.

  • Page 36: Headset Jack

    Announce through Speaker property. See Using the Announce through Speaker Commands on page 58. On a Vocera badge, you can adjust the volume for a headset separately from the badge speaker volume. See Adjusting the Volume on page 30.
  • Page 37 Alert Tones and Notifications In addition to the alert tones, the badge provides a spoken notification (“Searching for Server”) if you press the call button when the badge is connected to the network but not connected to the Vocera Server.
  • Page 38 Alert Tones and Notifications 38 ··· Vocera Badge User Guide...

  • Page 39: Commands

    Commands The following topics describe voice commands you can use on both the Vocera badge and the smartphone: • Basic Calling on page 41 • Advanced Commands on page 61 Commands ··· 39...
  • Page 40 40 ··· Vocera Badge User Guide...

  • Page 41: Basic Calling

    Your Vocera device provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button to summon the Vocera Genie. The Genie answers with a tone, a prompt, or both (depending on the setting that is active for your device) and is then ready to accept your voice commands.

  • Page 42: Recording Names And Greetings

    You can log into the system on only one Vocera device at a time. If you try to log in with a second device, the Genie reminds you and asks you to confirm if you still want to log in.

  • Page 43: Placing And Receiving Calls

    Play Welcome. tutorial Note: Although the smartphone allows you to play the badge tutorial, the information is specific to a badge and therefore may not help you learn how to use the phone. Placing and Receiving Calls Placing and receiving calls are the tasks you perform most frequently with a Vocera device.

  • Page 44: Using Speak Or Spell

    Note: Make sure you speak with an even pace and say each letter distinctly when you spell a name. The Genie hears a spelling as a very long word, and you don't want to trip it up! 44 ··· Vocera Badge User Guide...

  • Page 45: Calling With Department Names

    Calling with Department Names If your system administrator sets up departments, they are a convenient way to contact other users on the Vocera system. When you use a department in a voice command, Vocera can: • Differentiate among users with the same first and last names.

  • Page 46: Training The Genie

    2. Wait for the Genie to answer. 3. Tell the Genie to "Call the Group's name." The Vocera server searches for an available member of the group. If no one in the group is available, you will either be prompted to leave a...
  • Page 47 Training the Genie Action Recommended Voice Alternative Forms Commands Train the Genie to Learn commands. recognize the way you say common commands Train the Genie to Learn more commands. recognize the way you say other commands Delete all your learned Unlearn commands.
  • Page 48 • Say "No" so you can manually skip commands or record all of them again. The Genie prompts you to record each command, starting at the beginning of the list. 3. Use the Call button to skip through the list, recording or re-recording commands. 48 ··· Vocera Badge User Guide...

  • Page 49: Answering A Call

    Answering a Call When someone calls your Vocera device, you will hear a tone. If you have a badge, the Genie may ask if you want to talk to the caller. The ring tones for a badge and a phone are different.

  • Page 50: Using Buttons To Answer "Yes" Or "No

    Call Waiting If you hear a call-waiting tone during a call, it means that someone is trying to call you. The name of the person calling you will flash on your badge or phone display. To accept a waiting call: 1.

  • Page 51: Using Do Not Disturb

    Hold/DND button again. On a badge, a light at the top of your badge flashes yellow to remind you that you are in Do Not Disturb (DND) mode. Also, your badge or phone will beep every 15 minutes to remind you, unless your system administrator turns off this setting.

  • Page 52: Sending A Voice Message

    Support. Sending an Email Message You can also send a voice message from your badge or phone to the email address of any badge user, group, outside buddy, or address book entry. Vocera sends your message as a .WAV sound file that is attached to a generic text email message.

  • Page 53: Listening To Messages

    Listening to Messages You can use the badge or phone to listen to either voice or text messages. When you play a voice message, you hear the recorded voice of the person who sent it. When you play a text message, Vocera uses text-to-speech generation to speak the message for you.
  • Page 54 Erase all messages. Erase all voice messages. Delete all messages from John Delete all voice Smith. messages from John Smith. Erase all messages from John Smith. Erase all voice messages from John Smith. 54 ··· Vocera Badge User Guide...

  • Page 55: Commands You Can Use During Message Play

    Commands You Can Use During Message Play You must speak the modifying word "text" when you issue commands to play or delete text messages. You can use the following commands to work with any type of text messages, regardless of whether they were sent through the User Console or through email: Action Recommended Voice...

  • Page 56: Reading Text Messages

    2. Press the Select button once to see the Messages icon. 3. Press the Select button to display a list of message subjects, one subject per line. On a B3000 badge, the subject line for only one message is shown at a time. The newest messages are listed first.

  • Page 57: Using Voice Commands To Set Device Properties

    5. Press the Select button to view the selected message. The badge displays the body of the message, the sender's name or email address, and the date and time the message was received by the Vocera server.

  • Page 58: Using The Auto Answer Commands

    • If Auto Answer is turned on, the badge or phone automatically connects all incoming calls immediately, without asking if you want to take the call. If all calls need to be connected quickly, you can enable this feature.

  • Page 59: Getting Help

    Commands Get help Help. Note: If your system does not have a custom Help prompt, when a Vocera user says the "Help" command the system uses the standard Help prompt: "No help is currently available." For information on how your Vocera administrator can create a custom Help...
  • Page 60 Getting Help 60 ··· Vocera Badge User Guide...

  • Page 61: Advanced Commands

    Genie will tell you. Calling Telephone Numbers If the Vocera Telephony Solution Software is installed on your system, you can ask the Genie to call telephone numbers. Separate permissions are required to make calls to in-house extensions, local numbers, and long-distance numbers.

  • Page 62: Calling An Address Book Entry Or Buddy

    Then, getting a price quotation from Northwestern Hardware can be as simple as using a badge or phone to say "Call Northwestern." If you have access to the User Console, you can also set up a private address book of Outside Buddies.

  • Page 63: Sending And Receiving Numeric Pages

    Vocera device. You can send a page to anyone in the Vocera system by using his or her name. For example, if Dr. Randolph is a Vocera user, personal contact (or buddy), or person in the address book, you can speak the command “Page Dr.
  • Page 64 Vocera administrator assigns to you to enable the callback feature. You do not have to learn the Vocera extension; it is for internal purposes only. If you have not been assigned a Vocera extension, your desk extension is used instead.

  • Page 65: Redialing Phone Numbers

    Genie then asks if you want to leave a message. Redialing Phone Numbers Your Vocera device can redial the last phone number it called as a result of any of the following actions: • Calling an extension or outside phone number •...

  • Page 66: Using Instant Conferences

    In some situations, even the short amount of time required to place a call with a Vocera device is too long to wait. For example, employees in a retail store may have a goal of just a few seconds to respond to a customer's query. Similarly, some hospital employees may have an ongoing need for extremely urgent communication.

  • Page 67: Using The Vocera Badge Or Phone In A Conference

    Using the Vocera Badge or Phone in a Conference Using the Vocera Badge or Phone in a Conference While you are in a conference with a Vocera badge or phone, you still have access to every other Vocera function. That is, you can place and receive calls, send and listen to messages, and perform every other task you are accustomed to using the badge or phone for.

  • Page 68: Broadcasting To A Group

    Call button before the broadcast ends. The following table summarizes the commands you use to communicate in a broadcast: Action Recommended Voice Commands Initiate a broadcast to a Broadcast to Tech Support. group 68 ··· Vocera Badge User Guide...

  • Page 69: Summoning Help In An Emergency

    Summoning Help in an Emergency Action Recommended Voice Commands Cancel a broadcast Press the Hold/DND button while listening to the broadcast. Reply to everyone 1. Press and hold the Call button before the broadcast ends. • If it is OK to talk, you hear a beep. Other users also hear a beep to indicate that a reply is starting.

  • Page 70: Forwarding Your Calls

    When you tell the Genie to forward your calls, you will be prompted to choose the conditions under which calls are forwarded. The choices are: • All—Your badge or phone does not play a ring tone when you receive a call, and every call is forwarded to the user or group you specified.

  • Page 71: Placing A Three-Way Conference Call

    Genie will remind you. Placing a Three-Way Conference Call You can use your badge or phone to set up a three-way conference call with two other Vocera users (three parties total, including yourself). To begin a three-way conference call, you use the Conference voice command, and then say the names of the other Vocera users whom you want to participate in the call.

  • Page 72: Supervised Conferencing

    2. Wait for the Genie to confirm that your first call is on hold, and then press the Call button. 3. Say Call New Party's First and Last Names. 4. When you finish speaking to the new party, press the Hold/DND button. 72 ··· Vocera Badge User Guide...

  • Page 73: Issuing Urgent Commands

    Do Not Disturb mode, are blocking calls, are forwarding all their calls, or are in the middle of another call or three-way conference. The badge or phone announces an urgent call or broadcast with a special ring tone, and it is automatically answered, even if the recipient has auto-answering turned off.

  • Page 74: Dialing A Phone Number To Urgently Broadcast To A Group

    Using a Vocera Smartphone, a user can dial the prefix for urgent broadcasts (666 by default) followed by a group's telephone extension to make an urgent broadcast to a group of Vocera users. This DTMF method of initiating an urgent broadcast is faster and it bypasses the Genie, thus avoiding potential speech recognition problems.
  • Page 75 When you are finished, press the Call button. You can also find out whether you or other Vocera users are members of groups by asking the Genie: Description Recommended Voice...

  • Page 76: Locating A Vocera User Or Group Member

    Call button and tell the Genie to "Locate nearest User" or "Locate nearest member of Group name." To locate a Vocera user or group member at a different site, you must first connect to that site using the "Connect to Site" command. After you are connected to the site, use one of the "Locate"...

  • Page 77: Recording Your Voiceprint

    Recording Your Voiceprint Action Recommended Voice Version Commands Record a shift change Record shift report. Vocera 4.3 GA or later report. Record shift change report. Record shift report with User. Play a shift change report. Play shift report. Vocera 4.3 GA or later Play shift change report.

  • Page 78: Blocking And Accepting Calls

    Voiceprint recordings are specific to the type of Vocera device you are using. If you switch to a different type of device, you will need to record a new voiceprint.

  • Page 79: Recording A Dictation Session

    Status that you are not accepting calls right now, and asks them "Do you want me to break through?" If they confirm, the Genie calls your badge or phone and asks if you want to take the call. (VIP Status is a permission granted by the system administrator.)

  • Page 80: Navigating Ivr Phone Trees With A Badge

    You can use the badge to navigate an IVR tree and enter touch-tone responses, even though it doesn't have a keypad. Any time you are using the badge in a call, clicking the Hold/DND button twice in rapid succession (double-clicking) places the badge in a special “touch-tone”...

  • Page 81: Possible Touch-Tone Responses

    Possible Touch-Tone Responses 4. If the IVR tree asks for a spoken response at any time, just speak to it as you would during any badge call, without double-clicking. The IVR system hears your response and acts accordingly. You may say up to ten digits, letters, or special characters, as described in Possible Touch-Tone Responses on page 81.
  • Page 82 Possible Touch-Tone Responses 82 ··· Vocera Badge User Guide...

  • Page 83: Special Features

    Special Features The following topics describe special features of the Vocera badge and the smartphone: • Communicating with Multiple Sites on page 85 • Commands for Group Managers on page 89 • Sending Text Messages to Vocera Devices on page 93 •...
  • Page 84 84 ··· Vocera Badge User Guide...

  • Page 85: Communicating With Multiple Sites

    When you roam from site to site, the Vocera server knows which site you are visiting and can direct calls to your device there.

  • Page 86: Using Sites In Voice Commands

    Vocera automatically calls the local party. In this situation, you need to connect to the proper site before you issue the command.

  • Page 87: Logging In At A Site You Are Visiting

    Logging In at a Site you are Visiting If you don't log out when you leave a site, and you bring your logged-in device to a new site, you won't need to log in again. Vocera identifies you as soon as you connect to the local network.
  • Page 88 3. After April is connected, press the Hold/ DND button to put the call on hold. 4. Connect to another remote site: Connect to Scotts Valley. 5. Invite another user to the conference call: Invite John Smith. 88 ··· Vocera Badge User Guide...

  • Page 89: Commands For Group Managers

    Commands for Group Managers Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization. For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receivable”), or has...

  • Page 90: Adding And Removing Group Members

    As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, Vocera users can also add themselves to a group. See Joining or Leaving a Group on page 74 .
  • Page 91 If a greeting is available, the Genie plays it before automatically asking callers if they want to leave a message. Vocera sends messages left for a group to every member in the group.
  • Page 92 Recording Names and Greetings for a Group 92 ··· Vocera Badge User Guide...

  • Page 93: Sending Text Messages To Vocera Devices

    The following sections describe how to send text messages to a Vocera device. You cannot send text messages from a Vocera badge, but you can send them from a smartphone. Both Vocera badges and smartphones can receive text messages.

  • Page 94: Sending A Text Message From The User Console

    To send an urgent message, include the string **urgent** anywhere in the subject, and specify the ID of a Vocera user or a group name in brackets. If the user or group is not in the Global site, also specify the site in braces.
  • Page 95 You can send messages from the User Console to a user or to a group. If you send the message to a group, all members of the group receive the message. Recipients can read these short messages on their Vocera device displays. To send a text message from the User Console: 1.
  • Page 96 Sending a Text Message from the User Console 96 ··· Vocera Badge User Guide...

  • Page 97: Using Vocera Access Anywhere

    You can use the Vocera smartphone to call other Vocera users directly without first calling the Vocera hunt number. Types of Access to the Genie When you use a phone to call the Vocera hunt number for a site, there are two types of access: Access Type...

  • Page 98: Software And Configuration Requirements

    • The Vocera Telephony Solution Software must be installed on your system. • The Vocera system must have a license key that allows users to access the Genie from a phone. • To use Caller ID to authenticate users, users must be members of groups that have been granted the following permission: •...
  • Page 99 Starting a Genie Session from a Phone When you access the Genie from a phone, you are not logged into the Vocera system. You are simply establishing an authenticated Genie session. You can access the Genie from a phone even when you are currently logged in from a badge.

  • Page 100: Starting A Genie Session At Another Site

    101. Starting a Genie Session at Another Site If your Vocera system is a multi-site deployment, you can access the Genie from a phone by calling the Guest Access number of any site. If you are prompted to say your first and last name, use the "Connect to" command to connect to your home site to authenticate yourself.

  • Page 101: Vocera Access Anywhere Special Keys

    You can also press 2 to cancel a command. For example, if you are calling someone and you change your mind, press 2 to cancel the action. Important: Because Vocera uses the 1 and 2 keys for its functionality, it does not fully support calling Interactive Voice Response (IVR) phone numbers while you are accessing the Genie from a phone.

  • Page 102: Commands Not Supported From A Phone

    Other Functionality Not Supported on a Phone In addition to voice commands that are not supported from a phone, there are other limitations to Vocera functionality when you access the Genie from a phone: • To receive a call on your phone that would normally be received on your badge, you must have forwarding enabled in your Vocera user profile.

  • Page 103: Training The Genie From A Phone

    Genie from a badge or a phone, see Training the Genie on page 46. Best Practice: If you use a badge more often than a phone to access the Genie, you should use only a badge to train the Genie. Using Vocera Access Anywhere ··· 103...
  • Page 104 Training the Genie from a Phone 104 ··· Vocera Badge User Guide...

  • Page 105: The User Console

    The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system...
  • Page 106 VIP status (which allows your buddies to contact you even when you block calls or put the badge in Do Not Disturb mode). You can have buddies who are badge users, and you can have Outside Buddies whom you can call from your badge.

  • Page 107: Maintaining Your Badge

    There are several easy ways to check whether you need to recharge the battery: 1. On a B2000 badge, the green indicator light on the top of the badge turns red and blinks rapidly. B3000 badges do not have a red indicator light.

  • Page 108: Preparing The B3000 Charger

    There is no battery in the charger, or (Red/Green) the battery is not seated properly. Blinking green The battery is charging. Steady green The battery is fully charged. Blinking red The battery failed to charge after 4 hours. 108 ··· Vocera Badge User Guide...

  • Page 109: Preparing The B2000 Charger

    The indicator light on the top of the charger for B2000 batteries shows one of the following conditions: Indicator Meaning Light off There is no battery or badge in the charger, or the battery is not seated properly. Blinking green The battery is charging. Steady green The battery is fully charged.

  • Page 110: Charging The Battery

    The B3000 battery can only be charged after it has been removed from the badge. It cannot be charged while it is attached to the badge. When you remove the battery, you do not need to remove an attached lanyard or clip from the badge.

  • Page 111: Charging The B2000 Battery

    Charging the B2000 Battery 3. Remove the battery from the charger. 4. Slide the pegs at the top of the battery into the two holes in the badge's battery compartment. 5. Press down gently to seat the battery in the badge.
  • Page 112 Charging normally takes only a few hours. 3. Remove the battery from the charger. 4. Slide the holes in the top of the battery over the small pegs in the badge's battery compartment. 5. Press down gently to seat the battery in the badge.

  • Page 113: Cleaning The Badge And Accessories

    • DO NOT use Clorox wipes, strong detergents, or abrasive cleansers to clean the badge. Such cleansers can damage the badge's finish. • DO NOT pour liquid directly onto the badge or immerse it in water. The badge speaker, microphone, and battery pack are not watertight.
  • Page 114 Cleaning the Badge and Accessories 114 ··· Vocera Badge User Guide...

  • Page 115: Reference

    Reference The following topics provide reference information for Vocera badges and smartphones: • Frequently Asked Questions on page 117 • Agreements, Specifications, and Notices on page 121 • Important Safety Instructions on page 141 • Command Reference on page 151...
  • Page 116 116 ··· Vocera Badge User Guide...

  • Page 117: Frequently Asked Questions

    If you press the Call button and begin speaking immediately, your command may not be recognized. You must wait for the Genie to greet you before you give a command. (The Genie will say "Vocera" or will play a tone, or both, depending on your device settings.) •...

  • Page 118: Why Is My Device Chirping Or Beeping

    • If the B2000 indicator light is flashing red slowly and the badge display shows a low signal strength (see the illustration that follows), it means that your badge is out of the signal range of the wireless network. You will also see the “Searching for Access Points” message on the display.

  • Page 119: Why Does My Device Beep When I'm Talking To Someone

    Do Not Disturb mode is on. The system administrator can disable or enable any of the badge's alert tones, and can choose a setting to turn off alerts when you put the badge in Do Not Disturb mode.

  • Page 120: Why Can't I Receive Calls Or Messages

    You may be logged in as a different user. Check the badge display while the badge is idle to see who is actually logged in on that badge. If your name is displayed and you are still unable to receive calls or messages, contact the system administrator for assistance.

  • Page 121: Agreements, Specifications, And Notices

    System Specifications This section describes the system specifications for each type of Vocera badge. System Specifications for B2000 B2000 badge specifications: Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm) Weight 1.9 oz.
  • Page 122 QPSK at 12 and 18 Mbps 16-QAM at 24 and 36 Mbps 64-QAM at 48 and 54 Mbps Operating Channels 11 channels (US, Canada), 3 non-overlapping Roaming IEEE 802.11b compliant IEEE 802.11g compliant Authentication WPA-PSK WPA-PEAP EAP-FAST EAP-TLS LEAP 122 ··· Vocera Badge User Guide...
  • Page 123 B2000 electrical specifications: RF Output Power * +16 dBm maximum * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * –82 dBm at 11 Mbps –65 dBm at 54 Mbps * Results based on a controlled test environment.

  • Page 124: System Specifications For B3000

    IEEE 802.11g Frequency Band 2400–2483.5 MHz Data Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps Wireless Medium Direct Sequence Spread Spectrum (DSSS) Orthogonal Frequency Division Multiplexing (OFDM) 124 ··· Vocera Badge User Guide...
  • Page 125 B3000 electrical specifications: RF Output Power * +16 dBm maximum * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * –82 dBm at 11 Mbps –65 dBm at 54 Mbps...

  • Page 126: Regulatory Notices

    –4° to 104° F (–20° to 40° C) Humidity Range 5% to 95% relative humidity, non-condensing Drop Specification 1.5 meters onto concrete Regulatory Notices For additional details regarding regulatory compliance of the Vocera Communications Badge, go to www.vocera.com/legal/regulatory.aspx. 126 ··· Vocera Badge User Guide...

  • Page 127: B2000 Regulatory Notices

    THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY ENERGY (SAR). Your wireless badge is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
  • Page 128 FCC exposure requirements. When a properly-oriented badge is operated with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.
  • Page 129 • France: French regulations require that you do not use this device outdoors. Notice to Australian and New Zealand Users The Vocera communications badge meets the requirements for human exposure to electromagnetic radiation outlined in the standard Radiocommunications (Electromagnetic Radiation—Human Exposure) Standard, made under section 162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.

  • Page 130: B3000 Regulatory Notices

    B3000 Regulatory Notices Customers that experience difficulty understanding, or being understood by, the person they are talking to via these Vocera B2000 Communications Badges should report the problem to IBM New Zealand Ltd, the equipment supplier. Do not complain about this product's service quality to the Telecom Fault Service (120).
  • Page 131 THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY ENERGY (SAR). Your wireless badge is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
  • Page 132 FCC exposure requirements. When a properly-oriented badge is operated with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.
  • Page 133 Directive 1999/5/EC. Français Par la présente, Vocera, Inc. déclare que tous les produits Vocera incorporant la fonctionnalité d’Équipement terminal Radio et télécommunications et marqués du symbôle CE sont conformes aux exigences essentielles et autres dispositions pertinentes de la Directive 1999/5/EC.
  • Page 134 Direktiv 1999/5/EU. Nederlands Vocera, Inc. verklaart bij deze dat alle Vocera-producten die van een CE-markering zijn voorzien en waar functionaliteit voor radio- en telecommunicatie-terminalapparatuur is ingebouwd, voldoet aan de essentiële vereisten en andere relevante bepalingen van Richtlijn 1999/5/EC.
  • Page 135 Geräten einbeziehen, die notwendigen Voraussetzungen und andere wichtige Bereitstellungen der Richtlinien 1999/5/EC erfüllen. Ελληνικά Δια του παρόντος η Vocera, Inc. δηλώνει ότι όλα τα προϊόντα της Vocera με τη σήμανση CE συμπερ. ραδιοεξοπλισμού και τηλεπικοινωνιακού τερματικού εξοπλισμού συμμορφώνεται με τις απαραίτητες απαιτήσεις και τις λοιπές...
  • Page 136 1999/5/ES. Slovenščina S tem družba Vocera, Inc. izjavlja, da so vsi izdelki Vocera z oznako CE, ki vsebujejo funkcionalnost radijske in telekomunikacijske terminalne opreme, v skladu z bistvenimi zahtevami in drugimi primernimi odločbami direktive 1999/5/EC.
  • Page 137 B3000 Regulatory Notices Español Por la presente, Vocera, Inc. declara que todos los productos Vocera con la marca CE que incluyen la funcionalidad Equipos radioeléctricos y equipos terminales de telecomunicación cumplen con los requisitos esenciales y otras provisiones relevantes de la Directiva 1999/5/CE.
  • Page 138 They recommend that if you are interested in further reducing your exposure then you can easily do so by limiting your usage or simply using a handsfree kit to keep the device away from the head and body. 138 ··· Vocera Badge User Guide...
  • Page 139 B3000 Regulatory Notices L'Organisation mondiale de la Santé (OMS) a déclaré que l'information scientifique actuelle n'indique pas la nécessité de prendre des précautions particulières pour l'utilisation de dispositifs radio. Ils recommandent que si vous êtes intéressé à réduire encore davantage votre exposition, vous pouvez facilement le faire en limitant votre consommation ou tout simplement en utilisant un kit mains-libres pour maintenir le dispositif éloigné...
  • Page 140 The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing. Notice to Singapore Users Complies with IDA Standards DA101094 Notice to Brazil Users 140 ··· Vocera Badge User Guide...

  • Page 141: Important Safety Instructions

    The Vocera badge (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device must be taken in using the badge and the battery charger in order to minimize the possibility of injury (e.g., from shock) and damage (e.g., from fire).

  • Page 142: Warning Definition

    Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. 142 ··· Vocera Badge User Guide...

  • Page 143: Badge And Battery Charger Safety

    3. Keep the battery away from children. Conservez la batterie hors de portée des enfants. 4. Do not expose (store or place) your badge or battery pack to a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 65ºC (149ºF).
  • Page 144 10. Take the badge or charger to a qualified service provider in these circumstances: • If liquid has been spilled onto the badge or charger, or if rain or water has touched the badge or charger. • If the badge or charger does not operate normally after you follow the operating instructions.
  • Page 145 16. Use only the batteries supplied with the product or Vocera-approved replacements. 17. Do not use the battery to power any device other than the Vocera badge it is designed for. 18. Charge the battery only in its Vocera charger and according to the instructions in the Vocera Badge User Guide.
  • Page 146 Instead, immediately rinse your eyes well with clean water, and consult a doctor. 26. If the contact points on a B3000 battery or a B3000 badge are damaged, the badge screen may display the following error: "Battery Communication Error."...

  • Page 147: Important Information About Use In Certain Areas

    2. If you have any reason to suspect that the badge is interfering with sensitive equipment, turn the badge OFF immediately. 3. Turn your badge OFF and do not use the charger when you are in any area with potentially explosive materials in the atmosphere. Sparks in such areas could cause an explosion or fire, resulting in bodily injury or death.

  • Page 148: Product Disposal Warning

    PRÉCAUTION : L'utilisation d'une batterie non compatible peut accroître le risque d'incendie ou d'explosion. Remplacez la batterie uniquement par une batterie compatible achetée auprès de Vocera, conçue pour fonctionner avec votre Vocera B3000. N'utilisez pas de batterie provenant d'un autre périphériques. Évacuez les batteries usagées conformément à...

  • Page 149: National Safety Statement Of Compliance - Ce Marking

    National Safety Statement of Compliance – CE Marking EN 60950 Statement: This is to certify that the Vocera B3000 chassis and components installed within the chassis are in compliance with the requirements of EN 60950 in accordance with the Low Voltage Directive. Additional national differences for all European Union countries have been evaluated for compliance.
  • Page 150 National Safety Statement of Compliance – CE Marking 150 ··· Vocera Badge User Guide...

  • Page 151: Command Reference

    In the following list, commands marked with an asterisk (*) either require a permission from your system administrator or require that Vocera is integrated with your phone system. All commands are supported in Vocera 4.0 or later unless otherwise indicated. Summon and Dismiss the Genie Action...

  • Page 152: Record Your Name, Greeting, And Voiceprint

    Place an urgent call Urgently call John Smith. * Call a user with a Call John Smith in Hardware. department name Call a user with a first Call Sue in Hardware. name and department 152 ··· Vocera Badge User Guide...

  • Page 153: Dial A Telephone Number

    Dial a Telephone Number Dial a Telephone Number Action Recommended Commands Dial an extension Dial extension 3145. * Dial an outside phone Dial an outside number. * number Redial the last phone Redial number. * number you called Broadcast to a Group Action Recommended Commands Initiate a broadcast to a...

  • Page 154: Forward A Call

    Unanswered. Offline. Transfer a Call Action Recommended Commands Transfer a call to a badge Transfer to Mary Smith. Transfer to Tech Support. Transfer a call to a desk Transfer to extension 2457. * extension Use Instant Conferences...

  • Page 155: Send And Receive Numeric Pages

    Start conferencing or 1. Press and hold the Call button. reply (when you are in a • When it is OK to talk, the badge plays a chime. conference) • If somebody else in the conference has already started to speak, you hear a warning sound.

  • Page 156: Block And Accept Calls

    Record an email for John Smith. voice attachment Record an email for Tech Support. Play Messages Action Recommended Commands Play new voice messages Play messages. Play messages from John Smith. Play messages from Marketing. 156 ··· Vocera Badge User Guide...

  • Page 157: Locate Users And Groups

    Locate Users and Groups Action Recommended Commands Play new text messages Play text messages. Play old (previously Play old messages. played) voice messages Play old messages from John Smith. Play old messages from Marketing. Play old (previously Play old text messages. played) text messages Delete voice messages, Delete all messages.

  • Page 158: Work With Your Groups

    Add a member to a group Add Lynn Faulkner to Code Blue. * Remove a member from a Remove Lynn Faulkner from Code Blue. * group Record a name prompt Record name for Code Blue. * for a group 158 ··· Vocera Badge User Guide...

  • Page 159: Place A Three-Way Conference Call

    1. Press the Hold/DND button to put your call on hold. call (supervised method) 2. Press the Call button to summon the Genie and say: Call Robin Hood. Your badge connects to the new party. 3. After speaking with the new party, press the Hold/ DND button.

  • Page 160: Work With Sites

    Start a Care Transition Access Care Transition. Vocera 4.3 GA or later session. Record a shift change Record shift report. Vocera 4.3 GA or later report. Record shift change report. Record shift report with User. 160 ··· Vocera Badge User Guide...

  • Page 161: Dictation

    Get help Help. Vocera 4.1 GA or later Note: If your system does not have a custom Help prompt, when a Vocera user says the "Help" command the system uses the standard Help prompt: "No help is currently available." Command Reference ··· 161...

  • Page 162: Miscellaneous

    Ask before connecting Turn Auto Answer off. incoming calls Play announcements Turn announce through speaker on. through badge speaker when headset plugged in Play announcements Turn announce through speaker off. through headset when headset plugged in 162 ··· Vocera Badge User Guide...

  • Page 163: Index

    58 battery disposal, 146 beginning a call, 41 call waiting, 50 calling groups, 45 calling other Vocera devices, 43, 45, 62 cleaning, 113 conference calls, 71 ending a call, 49 holding a call, 50 safety recommendations, 127, 131...
  • Page 164 46 dictation, 79, 161 Do Not Disturb, 51 email messages reading on a Vocera device, 56 sending from a badge, 52 sending to a Vocera device, 93 emergency broadcast group, 69 ending calls, 49 164 ··· Vocera Badge User Guide...
  • Page 165 Genie summoning, 41 training, 46 glossary buddy, 106 Genie, 9 outside buddy, 106 text message, 106 User Console, 105 Vocera server, 9 greeting, personal, 42 greetings recording group greetings, 90 group mode, 33 groups adding, 89 broadcast, 68 calling, 45...
  • Page 166 77 regulatory statements, 126 safety recommendations, 141 battery disposal, 146 SAR exposure, 127, 131 SAR exposure guidelines, 127, 131 screen, flipping, 34 sending messages, 52 shift change, 76, 160 site commands, 85 166 ··· Vocera Badge User Guide...
  • Page 167 31 speaker volume adjustment, 30 speech recognition proper badge position for, 11, 12 training the Genie, 46 speech zone, 18 starting a call, 41 supervised conference calls, 72 terms buddy, 106 Genie, 9 outside buddy, 106 text message, 106...
  • Page 168 168 ··· Vocera Badge User Guide...

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B3000B2000

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