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Vocera B3000n Configuration Manual

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Vocera Device Configuration Guide
Version 5.3.0

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Summary of Contents for Vocera B3000n

  • Page 1 Vocera Device Configuration Guide Version 5.3.0...
  • Page 2 This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”). The reference text of the license governing this software can be found at http://www.vocera.com/legal/. The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller.

  • Page 3: Table Of Contents

    Configuring a New Badge ................................13 Using the Badge Properties Editor................................13 B2000 Badge Properties Configuration..............................14 B3000 Badge Properties Configuration..............................16 B3000N Badge Properties Configuration............................... 21 Configuring a Test Badge...................................26 Assigning Static IP Addresses..................................26 Configuring the Remaining Badges .............................. 28 Using the Badge Configuration Utility.................................
  • Page 4 Collecting Badge Data for Troubleshooting..............................36 Running the Quick Test....................................36 Repairing the File System................................... 37 Restoring Factory Default Settings................................38 Restoring a Badge to its Factory Image..............................38 Restoring the B3000n/B3000 Factory Image............................38 Restoring the B2000 Factory Image..............................39 iv  VOCERA DEVICE CONFIGURATION GUIDE...

  • Page 5: Introduction

    This section introduces you to the details covered in this document, the product applicability, and the related documentation. About This Guide This document describes how to set up a Vocera Voice Server configuration computer, configure and update the firmware on badges using the Badge Properties Editor and Badge Configuration Utility.

  • Page 6: Badge Configuration Workflow

    Using the BCU—Use the BCU to download properties and firmware settings from the configuration computer to the rest of the badges. For more information, refer to Using the Badge Configuration Utility on page 28. 6  VOCERA DEVICE CONFIGURATION GUIDE...

  • Page 7: Setting Up The Configuration Computer

    The Badge Utilities let you specify badge properties using the web UI. You can then download the properties to your badges. If the Badge Configuration Utilities from a previous version of Vocera is installed on the configuration computer, remove it before installing the current Badge Configuration Utility.
  • Page 8 The License Agreement window is displayed. 4. Review the license agreement before accepting the terms and click Next. The Custom Setup Window opens. 5. Select the Badge Configuration Utility (BCU) radio button and click Next, in the Custom Setup window. 8  VOCERA DEVICE CONFIGURATION GUIDE...
  • Page 9 SETTING UP THE CONFIGURATION COMPUTER Installation Configuration window is displayed. 6. Enter the IP address 10.0.0.1 and the drive where you want to install the Badge Configuration Utilities. 7. Click Install. 9  VOCERA DEVICE CONFIGURATION GUIDE...

  • Page 10: Badge Configuration Files Overview

    SETTING UP THE CONFIGURATION COMPUTER The Vocera installer launches with a progress bar that shows the status of the installation. When the installation is complete, a window appears announcing that the installation is complete. 8. Click Finish. Your installation is complete, and a shortcut icon is created on the desktop to access Badge Property Editor (BPE). The installation creates some important badge configuration files at Vocera\config.

  • Page 11: Property And Profile Files For The Badge

    Dynamic Wireless LAN implementations are intrusive that B3000n badges lose connectivity to an associated SSID before a scan for the new profile is initiated. It is used in situations where the B3000n is transported between locations during which it will lose connectivity. It is not intended for use inside a building where a rapid transition between SSIDs is desired.

  • Page 12: Setting Up Isolated Access Point

    When Vocera badges come from the factory, their SSID property is set either to vocera or to <no value>. If you configure your Access Point as described above, both types of badges can connect to it.

  • Page 13: Configuring A New Badge

    Badge Properties Editor (BPE) is a tool that allows you to set properties for the badge and lets it connect to the wireless network. The Badge Properties Editor (BPE) is installed on both the configuration computer and the Vocera Voice Server computer. If you are performing initial badge configuration, use the Badge Properties Editor on the configuration computer.

  • Page 14: B2000 Badge Properties Configuration

    Fields Description General Settings Server IP Address* Specifies the IP address of the computer that runs the Vocera Voice Server. This is a required field. 192.168.3.7 Use dotted-decimal notation to specify this value. For example, If you are configuring a cluster, enter the IP address of each machine in the cluster, separated by commas, with no spaces.
  • Page 15 Vocera device, each access point on your network acts as a wireless domain service (WDS) and caches security credentials for CCKM-enabled client devices. When a Vocera device roams to a new access point, the WDS cache reduces the time it needs to reassociate.

  • Page 16: B3000 Badge Properties Configuration

    Set this property to minimize DHCP traffic and reduce the chance of a momentary loss of audio when roaming between access points. The subnet where the Vocera Voice Server is located is not relevant to this property. B3000 Badge Properties Configuration This section lists the badge properties that you can configure using the BPE on your B3000 Badge.
  • Page 17 Allows you to create a new profile to control general behavior. General Settings Server IP Address* Specifies the IP address of the computer that runs the Vocera Voice Server. This is a required field. 192.168.3.7 Use dotted-decimal notation to specify this value. For example, If you are configuring a cluster, enter the IP address of each machine in the cluster, separated by commas, with no spaces.
  • Page 18 64-character, hexadecimal value. The WPA-PSK standard uses a hexadecimal key to encrypt the association handshake. For B3000n and B3000 badges, you can enter the ASCII passphrase used by your wireless network. WPA-PEAP Specifies that your wireless network uses the WiFi Protected Access Protected Extensible Authentication Protocol for authentication.
  • Page 19 Certificate Authority (CA). If you check this box, additional configuration is required. You must install client-side certificates on the Vocera Voice Server and the configuration computer, install the server- side certificates on your authentication server, configure your authentication server for EAP- TLS.
  • Page 20 Vocera device, each access point on your network acts as a wireless domain service (WDS) and caches security credentials for CCKM-enabled client devices. When a Vocera device roams to a new access point, the WDS cache reduces the time it needs to reassociate.

  • Page 21: B3000N Badge Properties Configuration

    The subnet where the Vocera Voice Server is located is not relevant to this property. B3000N Badge Properties Configuration This section lists the badge properties that you can configure using the BPE on your B3000N Badge. Enter information or check the following badge properties:...
  • Page 22 • For B3000: Group Mode is always off during Genie interactions and broadcasts. • For B3000n: Group Mode is automatically enabled when the badge is turned to a 105- degree angle to improve voice recognition. Reset Volume to Default Specifies the option to reset the default volume at boot-up. Otherwise, the previous volume setting is maintained at boot-up.
  • Page 23 PAC provisioning, you must configure badges correctly by setting Auto-PAC properties. If you enable manual PAC provisioning, you must create a .pac file on the Cisco ACS and copy it to the Vocera Voice Server and the Vocera configuration computer. Provision Auto-PAC on Expire Specifies the option to enable automatic provisioning of a new PAC when it expires.
  • Page 24 Set to Defaults (36, 40, 44, 48, 52, 56, 60, 64, 100, 104, Specifies the option to force B3000n badges to scan 5 GHz channels of 36, 40, 44, 48, 52, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153,...
  • Page 25 B3000n takes advantage of WMM and ignores this property. In legacy 802.11n environments, you can continue to use this property for the B3000n badge. This property is not tied to the use of APSD for the B3000n. EnableHandsetQuickEntry Enables easy access entry to Privacy mode.

  • Page 26: Configuring A Test Badge

    Ensure that the production Vocera Voice Server is running and the badge is within range of the wireless network to which it is trying to connect. The badge will attempt to connect to the Vocera Voice Server after updating itself from the Badge Configuration Utility.
  • Page 27 However, note that assigning static IP addresses manually to badges is a slow and potentially error-prone process. Hence,Vocera recommends that you use a DHCP server to assign IP addresses. Notice: If you are configuring badges with static IP addresses, do not copy the badge.properties file to the Vocera Voice Server. Configuring Badges with Static IP Addresses To configure badges with static IP addresses, perform the following tasks: 1.

  • Page 28: Configuring The Remaining Badges

    After the badge downloads its properties and firmware, it reboots and attempts to connect to the network using the property values it has downloaded. If it connects to the network successfully, it then attempts to connect to the Vocera Voice Server.
  • Page 29 5. Look at the screen of the badge: • The message Logged Out indicates that the badge is configured properly and has connected to the Vocera Voice Server. Continue configuring the remaining badges. For more information, refer to on page 28.

  • Page 30: Maintaining Properties And Firmware

    Tip: on the production Vocera Voice Server after you complete the initial badge configuration. You can use this file as a reference to see the property values that the badges currently use. In addition, if you need to change badge properties later, the Vocera Voice Server uses this file to update the badges automatically.

  • Page 31: Using The Badge Background Updater

    26. If the test badge works properly, you are ready to copy the badge.properties file to the Vocera Voice Server to update other badges. 2. Copy the badge.properties file in the \vocera\config directory on the badge configuration computer to the \vocera\config directory on the active Vocera Voice Server.

  • Page 32: Using A Badge While A Background Update Is In Progress

    Interrupting a Background Update If you roam off network or the Vocera Voice Server fails over to another server while a background update is in process, the update stops and the badge restarts. When your badge reconnects to a Vocera Voice Server, the background update process begins again.

  • Page 33: Troubleshooting Badge Configuration

    The badge may not be configured properly, or there may be a problem with some of the other hardware and software you are using. When the badge does not successfully connect to the production Vocera Voice Server at the end of its configuration cycle, one or more of the following problems may have occurred: •...

  • Page 34: Troubleshooting The Badge Property Settings

    To display the badge configuration menu, perform the following tasks: 1. Remove the battery from the badge, then insert it again. The screen displays the word vocera. 2. Press and hold both the Hold/DND...

  • Page 35: Navigating In The Badge Configuration Menu

    You can scroll to display more menu items at the same level, or you can select a menu item to view a nested set of items related to the upper-level menu choice. Use the following buttons to navigate in the badge menus: The Scroll Up button (the top button on the side of the B2000 badge and on the front of the B3000n/B3000 badge) •...

  • Page 36: Collecting Badge Data For Troubleshooting

    Select on the B2000 badge). Select button is the middle button of the three small buttons on the front of the B3000n/B3000 badge and on the side of the B2000 badge. Note: You can start Sendlogs when the badge is on a call, but the call will be dropped.

  • Page 37: Repairing The File System

    The B3000n/B3000 badge has two partitions: the main partition which is read/write, and a backup partion which is read-only. When you run the REPAIR FILESYSTM utility, the badge checks the file system and repairs any corrupted files.

  • Page 38: Restoring Factory Default Settings

    If you are not ready to download properties, make sure you exit the Badge Configuration Utility before resetting the badge defaults. 4. When you see the Vocera splash screen, remove the battery from the badge. Restoring a Badge to its Factory Image Restore a badge to its factory image only if the badge is not performing normally or if you think the firmware image may have been corrupted.

  • Page 39: Restoring The B2000 Factory Image

    7. Wait a few minutes until the badge displays the following prompt: WAITING AT IP ADDR 10.213.213.213 . At this point, the badge does not have any proper settings. 8. Restore the default settings on the badge so that you can configure it again. For more information, refer to Restoring Factory Default Settings on page 38. 39  VOCERA DEVICE CONFIGURATION GUIDE...

This manual is also suitable for:

B2000B3000

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