Troubleshooting - Teradek CUBE Reference Manual

5.4.4.3.3.
5.4.4.3.4.

Troubleshooting

1. Power/Connection Issues
SYMPTOM
Cube will not power on.
VID LED stays off, ENC LED
cycles orange to red
VID LED stays orange
2. Audio/Video Streaming
SYMPTOM
Cannot open video stream
Video stream is breaking up,
freezing.
VLC video latency is more than a
second.
Video to iPad has more than a ten
second delay.
My video stream does not have
audio.
Filename Format – Specify the filename for your recordings. The
filename can contain various information, added by putting the following strings
into the filename; $TC (clip start timecode), $PN (product name), $MA (MAC
address), $SN (serial number). You can mix those options with other plain text
filenames. Files with the same file name string will not be overwritten,
successive files will be denoted with '_1,' '_2,' etc. at the end of the file name.
Embedded Timecode – Enable to add a timecode track to recorded files.
CAUSE
Power cable may be connected
incorrectly. External battery may be
discharged.
No video input is detected.
Resolution mismatch.
CAUSE
Cube may not be encoding. Stream
URL may be incorrect.
Bitrate/resolution is set too high for
the network's available bandwidth.
VLC's buffer (by default) is set to 1.2
seconds.
HTTP Live mode is enabled.
Audio is disabled or Quickview
stream is being used.
REMEDY
-Remove video cable.
Verify power cable or battery plates are
connected and cables are not damaged.
-Check battery charge.
Verify that your source is connected to
Cube. Check cables for damage.
On some cameras, video output must
be enabled on the camera.
Change Cube's input format to match
your source (See Video Setup, page
22). Alternately, set the input format to
'Auto.'
REMEDY
Verify that Cube is encoding (ENC LED
is green). If ENC LED is red, but VID is
green, wait for encoder to start.
Verify stream URL is correct. Stream
URL is available to copy on the
Dashboard page (see page 21).
Lower the bit rate and or resolution to
avoid lost/late video data. See Encoder
Controls, page 17.
Reduce the buffer size. See
http://forum.teradek.com under the
Tutorials section for instructions.
Enable the Quickview stream and use a
third party video player. See page 11.
Enable audio (embedded or analog) on
the Device Settings page (see page 23).
NOTE: audio is not currently supported