Troubleshooting - Teradek Vidiu X Reference Manual

TROUBLESHOOTING

MY FIREWALL/ROUTER IS BLOCKING RTMP STREAMING.
Vidiu X uses a set of ports for RTMP streaming. Make sure the required ports are allowed
through your firewall or router. The list can be found at
articles/226177168.
WHAT ARE THE SUPPORTED RESOLUTIONS FOR EACH SOCIAL MEDIA CDN?
Every live streaming platform's specifications are different, and generally change over time. Visit your
streaming platform's website to find supported resolutions.
WHY IS MY STREAM SUDDENLY CHOPPING WHILE STREAMING?
Intermittent Wi-Fi connections can cause instability even when streaming over Ethernet. If you
encounter issues while streaming over Ethernet, disabling Wi-Fi may help. To fix this:
1. Scroll to Network Settings.
2. Select Wi-Fi.
3. Select Client. Turn Client mode to Off.
WHY DOES YOUTUBE TELL ME MY BITRATE IS TOO LOW?
Vidiu X is preconfigured to use adaptive bitrate which changes according to the user's bandwidth. This
means that the bitrates can sometimes jump or dip depending on the stream, prompting a message
from YouTube. While this operation is completely normal, it may cause a message to appear on the
YouTube event control room page.
CONFIGURING VIDIU X VIA FRONT PANEL IS DIFFICULT.
We recommend using Vidiu X's web interface or the Vidiu app for configuring Vidiu X. It's much
faster and simpler. To connect to the app, connect Vidiu and your cellular device to the same wireless
network. Vidiu will automatically appear in the app.
To connect using the web interface, find your Vidiu's IP address from the front panel. Type this
address into your web browser. You will be connected to your Vidiu and can change settings
accordingly.
I'VE PRESSED THE START/STOP BUTTON TO GO LIVE, BUT MY STREAM IS NOT LIVE.
Some streaming networks such as Periscope, YouTube events, and Facebook Pages may require
additional steps to publish your stream.. This depends on the CDN's workflow. Remember to go live
on both Vidiu and destination page to fully start streaming.
18
https://support.teradek.com/hc/en-us/
Teradek, LLC 2021. All rights reserved. v1-0521