Samsung M267x series User Manual
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Samsung M267x series User Manual

Xpress m267/m287/m288 series
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User's Guide
User's Guide
BASIC
BASIC
This guide provides information concerning installation, basic operation and
troubleshooting on Windows.
ADVANCED
This guide provides information about installation, advanced configuration, operation and
troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
M267x series
M287x series
M288x series

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Questions and answers

Roger
January 22, 2025

I have to enter the date/time each time I switch on the Printer. Is there a battery that I need to check?

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Summary of Contents for Samsung M267x series

  • Page 1 User’s Guide User’s Guide M267x series M287x series M288x series BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments.

  • Page 2: Table Of Contents

    BASIC 1. Introduction 3. Maintenance Key benefits Ordering supplies and accessories Features by model Available supplies Useful to know Available maintenance parts About this user’s guide Storing the toner cartridge Safety information Redistributing toner Machine overview Replacing the toner cartridge Control panel overview Replacing the imaging unit Turning on the machine...
  • Page 3 BASIC 5. Appendix Specifications Regulatory information Copyright...

  • Page 4: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...

  • Page 5: Key Benefits

    • To save paper, you can print multiple pages on one single sheet of paper (see "Using advanced print features" on page 229). • Fast, on-demand printing. M267x series: • To save paper, you can print on both sides of the paper (double-sided printing) (see "Using advanced print features" on page 229).
  • Page 6 Key benefits • Samsung Easy Printer Manager and Printing Status is a program that • Print posters: The text and pictures of each page of your document are monitors and informs you of the machine’s status and allows you to magnified and printed across the multiple sheets of paper and can then be customize the machine’s settings (see "Using Samsung Printer Status"...

  • Page 7: Features By Model

    Features by model Some features and optional goods may not be available depending on model or country. Operating System M287x series Operating System M267x series M288x series ● ● Windows ● ● ● ● Linux ● Unix (●: Included, Blank: Not available) Software You can install the printer driver and software when you insert the software CD into your CD-ROM drive.
  • Page 8 ● ● Device settings ● ● Samsung Printer Status ● ● Samsung AnyWeb Print ● ● Samsung Easy Document Creator ● ● Easy Capture Manager ● ● SyncThru™ Web Service (M267xN/M267xFN/M267xHN only) ● ● SyncThru Admin Web Service (M267xN/M267xFN/M267xHN only) ●...
  • Page 9 Depending on the operating system you use, the installed printer driver may differ. b. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Download). Before installing, check whether your computer’s OS support the software.
  • Page 10 Features by model Variety feature M287x series Features M267x series M288x series ● ● Hi-Speed USB 2.0 ● ● Network Interface Ethernet 10/100 Base TX wired LAN (M267xN/M267xFN/M267xHN only) ● Network Interface 802.11b/g/n wireless LAN (M287xDW/M287xFW/M288xFW/M288xHW only) ● NFC (Near Field Communication) (M288xFW/M288xHW only) ●...
  • Page 11 Features by model M287x series Features M267x series M288x series ● ● Handset (M267xFH/M267x HN only) (M287x HN/M288xHW only) ● ● Multi Send (M267xF/M267xFN/M267xFH/ M267xHN only) (M287xFD/M287xFW/M287xHN/M288xFW/ M288xHW only) ● ● Delay Send (M267xF/M267xFN/M267xFH/ M267xHN only) (M287xFD/M287xFW/M287xHN/M288xFW/ M288xHW only) ●...
  • Page 12 ● Adjust background a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Available for Windows OS only.

  • Page 13: Useful To Know

    Where can I purchase accessories or supplies? • The toner level might be low or uneven. Shake the toner cartridge. • Inquire at a Samsung distributor or your retailer. • Try a different print resolution setting. • Visit www.samsung.com/supplies. Select your country/region •...

  • Page 14: About This User's Guide

    About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting Icon Text Description...

  • Page 15: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 16 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
  • Page 17 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
  • Page 18 Safety information Do not place the machine on an unstable surface. Maintenance / Checking The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Caution Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
  • Page 19 For supplies that contain toner dust (toner cartridge, waste toner • The machine should only be repaired by a Samsung service bottle, imaging unit, etc.) follow the instructions below. technician. • When disposing of the supplies, follow the instructions for disposal.

  • Page 20: Machine Overview

    Machine overview Components Power cord Quick installation guide Software CD Handset Machine Misc. accessories a. The software CD contains the print drivers and software applications. b. Handset model only (see "Variety feature" on page 10) c. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.

  • Page 21: Front View

    Machine overview Paper level indicator Handset Front view Paper width guide on a document Tray feeder • This illustration may differ from your machine depending on your model. NFC tag (Near Field • Some features and optional goods may not be available depending on Communication) model or country (see "Features by model"...

  • Page 22: Rear View

    Machine overview Extension telephone socket Rear view USB port (EXT) Rear cover • This illustration may differ from your machine depending on your model. a. M267xN/M267xFN/M267xHN/M267xHN/M287xND/M287xFD/M287xDW/M287xFW/ M287xHN/M288xFW/M288xHW only. • Some features and optional goods may not be available depending on b.

  • Page 23: Control Panel Overview

    Control panel overview Left/Right Arrows Scrolls through the options available in the selected This control panel may differ from your machine depending on its model. menu and increases or decreases values. There are various types of control panels. Menu Opens Menu mode and scrolls through the available menus (see "Accessing the menu"...
  • Page 24 Control panel overview Darkness Adjust the brightness level to make a copy for easier Display screen Shows the current status and displays prompts during reading, when the original contains faint markings and an operation. dark images. Copy Switches to Copy mode. Configures the wireless network connection easily without a computer (see "Wireless network setup"...
  • Page 25 Samsung Easy Printer Manager program is installed. If you are a Mac OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature. Reduce/Enlarge You can reduce or enlarge the size of a copied image from 25% to 400% when you copy original documents from the scanner glass.

  • Page 26: Turning On The Machine

    Turning on the machine Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Machine overview" on page 20). Connect the machine to the electricity supply first. Turn the switch on if the machine has a power switch. For M267xN and M287xND/M287xDW, also press the (Power/Wake Up) button to turn the machine on.

  • Page 27: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer If the installation window does not appear, click Start > All programs > Accessories > Run. using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see X:\Setup.exe replacing “X”...
  • Page 28 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that your computer is connected to the Internet and powered Make sure that the machine is powered on.

  • Page 29: Reinstalling The Driver

    Follow the instructions in the window. Follow the instructions in the installation window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...

  • Page 30: Menu Overview And Basic Setup

    2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...

  • Page 31: Menu Overview

    Menu overview The control panel provides access to various menus to set up the machine or use Press (Stop/Clear) to return to the ready mode. the machine’s functions. • An asterisk (*) appears next to the currently selected menu. • Some menus may not appear on the display depending on options or models.
  • Page 32 Menu overview Fax Setup (see "Sending setup" on page 212, Copy Feature (see "Copy feature" on page 208) Fax Feature (see "Fax Feature" on page 211) "Receiving setup" on page 213) Darkness Rcv. Forward Sending DRPD Original Size Photo Light+5- Light+1 Forward to Fax Redial Times Ring to Answer...
  • Page 33 Menu overview Copy Setup System Setup Print Setup (see "Copy Setup" on page 210) (see "System setup" on page 214) (see "Print menu" on page 206) Change Default Machine Setup Toner Save Usage Counter Orientation Original Size Eco Settings Portrait Machine ID Fax Received Copies...
  • Page 34 Menu overview Network TCP/IP (IPv4) Wireless DHCP Wi-Fi ON/OFF BOOTP Wi-Fi Direct Static WPS Setting TCP/IP (IPv6) WLAN Setting IPv6 Activate WLAN Default DHCPv6 Config WLAN Signal Ethernet Speed Protocol Mgr. Automatic Net. Activate 10Mbps Half Http Activate 10Mbps Full WINS 100Mbps Half SNMP V1/V2...

  • Page 35: Machine's Basic Settings

    You can set the machine’s settings by using the Device Settings in Enter the correct time and date using arrows or numeric keypad (see Samsung Easy Printer Manager program. "Keypad letters and numbers" on page 223). • Month = 01 to 12 •...
  • Page 36 Machine’s basic settings Press OK to save the selection. Press (Stop/Clear) button to return to ready mode. Refer to below links to set other settings useful for using the machine. • See "Entering various characters" on page 223. • See "Keypad letters and numbers" on page 223. •...

  • Page 37: Media And Tray

    To change the size, you need to adjust the paper guides. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
  • Page 38 Media and tray Paper type available for duplex printing The paper quantity indicator shows the amount of paper in the tray. Duplex printing might not be available for some models (see "Features by model" on page 7). Depending on the power voltage your machine uses, available paper types for duplex printing differs.
  • Page 39 Media and tray Loading paper in the tray When printing using the tray, do not load paper on the manual feeder, it may cause a paper jam. 2. Menu Overview and Basic Setup...
  • Page 40 Media and tray Loading in manual feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes (see "Print media specifications" on page 116). Tips on using the manual feeder • Load only one type, size and weight of print media at time in the manual feeder. •...
  • Page 41 Media and tray 2. Menu Overview and Basic Setup...

  • Page 42: Printing On Special Media

    The paper setting in the machine and driver should match to print without a opened during printing. paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...
  • Page 43 Media and tray To see paper weights for each sheet, refer to "Print media specifications" on Envelope page 116. Printing successfully on envelopes depends upon the quality of the envelopes. Types Tray Manual feeder To print an envelope, place it as shown in the following figure. ●...
  • Page 44 Media and tray Temperature: should resist the heat and pressure of the machine Transparency during operation. To avoid damaging the machine, use only transparencies designed for use in • Use only well-constructed envelopes with sharp and well-creased folds. laser printers. •...
  • Page 45 Media and tray • Do not use transparencies that separate from the backing sheet. Labels • To prevent transparencies from sticking to each other, do not let the printed To avoid damaging the machine, use only labels designed for use in laser sheets stack up as they are being printed out.
  • Page 46 Media and tray Condition: Do not use labels with wrinkles, bubbles, or other Card stock/ Custom-sized paper indications of separation. • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams.

  • Page 47: Preprinted Paper

    The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...

  • Page 48: Preparing Originals

    Media and tray • If you want to use special-sized paper such as billing paper, select the Preparing originals Paper tab > Size > Edit... and set Custom Paper Size Settings in the Printing Preferences (see "Opening printing preferences" on page 54). •...

  • Page 49: Loading Originals

    Media and tray Place the original face down on the scanner glass. Align it with the Loading originals registration guide at the top left corner of the glass. You can use the scanner glass or the document feeder to load an original for copying, scanning, and sending a fax.

  • Page 50: In The Document Feeder

    Media and tray Load the original face up into the document feeder input tray. Make sure • Be careful not to break the scanner glass. You may get hurt. that the bottom of the original stack matches the paper size marked on the document input tray.
  • Page 51 Media and tray Adjust the document feeder width guides to the paper size. • Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean (see "Cleaning the machine" on page 84). • To print on both sides of the paper using the ADF, from the control panel press (Copy) >...

  • Page 52: Basic Printing

    Basic printing Select your machine from the Select Printer list. • For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 229). • Depending on models or options, some menus may not be supported (see "Features by model"...
  • Page 53 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...

  • Page 54: Opening Printing Preferences

    "Using Samsung Printer Status" on page 271). Using a favorite setting The Favorites option, which is visible on each preferences tab except for Favorites tab and Samsung tab, allows you to save the current preferences for future use. 2. Menu Overview and Basic Setup...

  • Page 55: Using Help

    Basic printing To save a Favorites item, follow these steps: Using help Change the settings as needed on each tab. Click the option you want to know on the Printing Preferences window and Enter a name for the item in the Favorites input box. press F1 on your keyboard.

  • Page 56: Setting Eco Mode On The Control Panel

    • Change Template: Follow the settings from Syncthru™ Web Service or Samsung Easy Printer Manager. Before you select this item, you must set the Eco function in SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy •...
  • Page 57 Basic printing Result simulator Result Simulator shows the results of reduced emission of carbon dioxide, used electricity, and the amount of saved paper in accordance with the settings you selected. • The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled.

  • Page 58: Basic Copying

    Basic copying If you want to customize the copy settings including Reduce/Enlarge, • For special printing features, refer to the Advanced Guide (see "Copy Darkness, Original, and more by using the control panel buttons (see menu" on page 208). "Changing the settings for each copy" on page 59). •...

  • Page 59: Changing The Settings For Each Copy

    Basic copying Select the option you want and press OK. Changing the settings for each copy For example, the Light+5 being the lightest, and the Dark+5 being the darkest. Your machine provides default settings for copying so that you can quickly and Press (Stop/Clear) to return to ready mode.

  • Page 60: Reduced Or Enlarged Copy

    Basic copying Reduced or enlarged copy To scale the copy by directly entering the scale rate Select (copy) > (Menu) > Copy Feature > Reduce/Enlarge > You can reduce or enlarge the size of a copied image from 25% to 400% when Custom on the control panel.

  • Page 61: Id Card Copying

    Basic copying Press ID Copy on the control panel. ID card copying Place the front side of an original facing down on the scanner glass Your machine can print 2-sided originals on one sheet. where arrows indicate as shown. Then, close the scanner lid. The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original.
  • Page 62 Basic copying Turn the original over and place it on the scanner glass where arrows indicate as shown. Then, close the scanner lid. Press Start. • If you do not press the (Start) button, only the front side will be copied.

  • Page 63: Basic Scanning

    If you see Not Available message, check the port connection, or select features" on page 243). Enable Scan from Device Panel in Samsung Easy Printer Manager > • Depending on models or options, some menus may not be supported Switch to advanced mode > Scan to PC Settings.

  • Page 64: Basic Faxing

    Basic faxing • For special faxing features, refer to the Advanced Guide (See "Fax Preparing to fax features" on page 250). • Accessing menus may differ from model to model (see "Accessing the Before you send or receive a fax, you need to connect the supplied line cord to menu"...

  • Page 65: Sending A Fax To Multiple Destinations

    (Start) on the control panel when you hear a high-pitched fax signal from the remote fax machine. • If you want to send a fax directly from your computer, use Samsung Network PC Fax (see "Sending a fax in the computer" on page 251).

  • Page 66: Adjusting The Document Settings

    Basic faxing Enter the number of the first receiving fax machine and press OK. Adjusting the document settings You can press speed dial numbers or select a group dial number using (Address book) button. Before starting a fax, change the following settings according to your original’s status to get the best quality.
  • Page 67 Basic faxing Darkness • Super Fine: Originals containing extremely fine detail. Super Fine mode is enabled only if the machine with which you are communicating also supports the Super Fine resolution. You can select the degree of darkness of the original document. •...

  • Page 68: Maintenance

    3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...

  • Page 69: Ordering Supplies And Accessories

    Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.

  • Page 70: Available Supplies

    Available supplies When supplies reach the end of their life spans, you can order the following s of supplies for your machine: Type Model Part name Average yield M2670/M2870/M2880 series Approx. 3,000 pages MLT-D115L M2675/M2676/M2875/M2876/ Approx. 1,200 pages Toner cartridge MLT-D116S M2885/M2886 series Approx.

  • Page 71: Available Maintenance Parts

    Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the Samsung Printer Status program.

  • Page 72: Storing The Toner Cartridge

    Toner cartridge usage from the printer, follow the instructions below to store the toner cartridge properly. Samsung Electronics does not recommend or approve the use of non-Samsung • Store the cartridge inside the protective bag from the original package. brand toner cartridges in your printer including generic, store brand, refilled, or •...
  • Page 73 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.

  • Page 74: Redistributing Toner

    Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density varies from side to side. • The Status LED blinks red. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
  • Page 75 Redistributing toner M2670/M2870/M2880 series 3. Maintenance...
  • Page 76 Redistributing toner M2675/M2676/M2875/M2876/M2885/M2886 series 3. Maintenance...

  • Page 77: Replacing The Toner Cartridge

    Replacing the toner cartridge • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). •...
  • Page 78 Replacing the toner cartridge M2670/M2870/M2880 series Click this link to open an animation about replacing a toner cartridge. When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
  • Page 79 Replacing the toner cartridge M2675/M2676/M2875/M2876/M2885/M2886 series Click this link to open an animation about replacing a toner cartridge. When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...

  • Page 80: Replacing The Imaging Unit

    Replacing the imaging unit When a imaging unit has reached the end of life, the machine will stop printing. • To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. •...
  • Page 81 Replacing the imaging unit M2675/M2676/M2875/M2876/M2885/M2886 series Click this link to open an animation about replacing a imaging unit. 3. Maintenance...

  • Page 82: Monitoring The Supplies Life

    Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. It may be necessary to press OK to navigate to lower-level menus for some models. Select (Menu) >...

  • Page 83: Setting The Toner Low Alert

    • You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program. - For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings. Select (Menu) >...

  • Page 84: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.

  • Page 85: Cleaning The Inside

    Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or something. Cleaning the inside of the machine clears and reduces these problems. •...
  • Page 86 Cleaning the machine M2675 series M2676 series M2670 series M2875 series M2870 series M2876 series M2880 series M2885 series M2886 series M2675 series M2670 series M2676 series M2870 series M2875 series M2880 series M2876 series M2885 series M2886 series 3. Maintenance...
  • Page 87 Cleaning the machine Cleaning the pickup roller • Before opening the front cover, close the output support first. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch before cleaning the machine.
  • Page 88 Cleaning the machine 3. Maintenance...
  • Page 89 Cleaning the machine Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
  • Page 90 Cleaning the machine Scanner lid Scanner glass Document feeder glass White bar Wipe the underside of the scanner lid and white sheet until it is clean and dry. Close the scanner lid. 3. Maintenance...

  • Page 91: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...

  • Page 92: Troubleshooting

    4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.

  • Page 93: Tips For Avoiding Paper Jams

    Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 37). •...

  • Page 94: Clearing Original Document Jams

    Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. Original paper jam in front of scanner 4.
  • Page 95 Clearing original document jams Original paper jam inside of scanner 4. Troubleshooting...
  • Page 96 Clearing original document jams Original paper jam in exit area of scanner Remove any remaining pages from the document feeder. Gently remove the jammed paper from the document feeder. 4. Troubleshooting...

  • Page 97: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 98 Clearing paper jams In the manual tray Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 99 Clearing paper jams Inside the machine The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
  • Page 100 Clearing paper jams M2670/M2870/M2880 series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 101 Clearing paper jams M2675/M2676/M2875/M2876/M2885/M2886 series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 102 Clearing paper jams In the exit area Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 103 Clearing paper jams In the duplex unit area Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 104 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...

  • Page 105: Understanding The Status Led

    Understanding the status LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country. • To resolve the error, look at the error message and its instructions from the troubleshooting part. •...
  • Page 106 Understanding the status LED Status Description Status • The machine is off-line. • The machine is in a power save mode. Green Blinking When the backlight blinks, the machine is receiving or printing data. The machine is on-line and can be used. Orange A paper jam has occurred (see "Clearing original document jams"...
  • Page 107 When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).

  • Page 108: Understanding Display Messages

    Manual Feeder Printing Status program window (see "Using Samsung Printer Status" on 98). page 271). • If a message is not in the table, reboot the power and try the printing job •...
  • Page 109 A toner cartridge is not installed. Install a toner cartridge. • Not Compatible The toner cartridge you have installed is not for your machine. Install a Samsung-genuine toner cartridge, designed for your machine. Toner cartridge • Prepare Small amount of toner is left in the indicated cartridge. The Prepare a new cartridge for a replacement.
  • Page 110 (see "Replacing the toner cartridge" on page 77). Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.
  • Page 111 Imaging Unit Remove paper resumes printing. • Invalid The imaging unit you Install a Samsung-genuine • Paper Empty There is no paper in tray Load paper in tray (see have installed is not for imaging unit, designed for Imaging Unit or manual feeder.
  • Page 112 Understanding display messages Network-related messages Message Meaning Suggested solutions • Network Problem: The network IP address Check the IP address and you have set is being reset it if necessary (see IP Conflict used by someone else. Advanced Guide). Misc. messages Message Meaning Suggested solutions...
  • Page 113 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...

  • Page 114: Specifications

    Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Width x Length x Height 401 x 362 x 367 mm (15.8 x 14.2 x 14.4inches) Dimension Machine with consumables •...
  • Page 115 Specifications Items Description Humidity Operation 20 to 80% RH Storage (packed) 10 to 90% RH 110 volt models AC 110 - 127 V Power rating 220 volt models AC 220 - 240 V Power consumption Average operating mode Less than 400 W Ready mode Less than 50 W •...

  • Page 116: Print Media Specifications

    Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter 216 x 279 mm (8.5 x 11 inches) 60 to 163 g/m (16 to 43 lbs bond) 60 to 220 g/m (16 to 59 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) •...
  • Page 117 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Envelope 98 x 191 mm (3.87 x 7.5 inches) Not available in tray 60 to 220 g/m (16 to 59 lbs bond) Monarch Envelope No. 10 105 x 241 mm (4.12 x 9.5 inches) Envelope Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
  • Page 118 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter, Legal, US Refer to the Plain paper section 121 to 163 g/m (32 to 43 lbs bond) 121 to 163 g/m (32 to 43 lbs Folio, A4, JIS B5, bond) ISO B5, Executive, Card stock...

  • Page 119: System Requirements

    Specifications System requirements Microsoft® Windows® Requirement (recommended) Operating system free HDD space Windows® XP Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (256 MB) 1.5 GB Windows Server® 2003 Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (512 MB) 1.25 GB to 2 GB Windows Server®...
  • Page 120 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space Mac OS X 10.5 •...
  • Page 121 Specifications Linux Items Requirements Red Hat Enterprise Linux 5, 6 Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19 OpenSUSE 11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04 SUSE Linux Enterprise Desktop 10, 11 Debian 5.0, 6.0, 7.0, 7.1 Mint 13, 14, 15 Pentium IV 2.4GHz (Intel Core™2)

  • Page 122: Network Environment

    Specifications Network environment Network and wireless models only (see "Features by model" on page 7). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
  • Page 123 Specifications Items Specifications Wireless security • Authentication: Open System, Shared Key, WPA Personal, WPA2 Personal (PSK) • Encryption: WEP64, WEP128, TKIP, AES 5. Appendix...

  • Page 124: Regulatory Information

    Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
  • Page 125 When the printer does not receive data for an extended period of time, power consumption is automatically lowered. Website: http://www.samsung.com/cn/support/location/ supportServiceLocation.do?page=SERVICE.LOCATION ENERGY STAR and the ENERGY STAR mark are registered U.S.
  • Page 126 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...

  • Page 127: Radio Frequency Emissions

    Regulatory information Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the equipment. FCC information to the user This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: Canadian radio interference regulations •...
  • Page 128 Regulatory information United States of America Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. Federal Communications Commission (FCC) FCC Statement for Wireless LAN use: Intentional emitter per FCC Part 15 Low power, Radio LAN devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in...
  • Page 129 Regulatory information The Ringer Equivalence Number (REN) is an indication of the maximum number Germany only of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.

  • Page 130: Ringer Equivalence Number

    Regulatory information The Telephone Company may make changes in its communications facilities, The equipment complies with Part 68 of the FCC rules and the requirements equipment operations or procedures where such action is reasonably required adopted by the ACTA. On the rear of this equipment is a label that contains, in the operation of its business and is not inconsistent with the rules and among other information, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 131 Regulatory information • If your area experiences a high incidence of lightning or power surges, we The 13 amp plug is the most widely used in the UK and should be suitable. recommend that you install surge protectors for both the power and the However, some buildings (mainly old ones) do not have normal 13 amp plug telephone lines.
  • Page 132 Xpress M288xFW, Xpress M288xHW] is in compliance with the essential requirements and other relevant provisions of R&TTE In the event of problems, you should contact the Euro QA Lab of Samsung Directive 1999/5/EC. Electronics Co., Ltd. in the first instance.
  • Page 133 Regulatory information The product has been tested against TBR21. To assist in the use and application European states with restrictions on use: of terminal equipment which complies with this standard, the European Telecommunication Standards Institute (ETSI) has issued an advisory document (EG 201 121) which contains notes and additional requirements to ensure EEA/EFTA countries network compatibility of TBR21 terminals.
  • Page 134 Regulatory information Additional limitations, cautions, and concerns for specific countries are listed in Radio frequency wireless communication can interfere with the specific country sections (or country group sections). The wireless devices in equipment on commercial aircraft. Current aviation regulations your system are only qualified for use in the countries identified by the Radio require wireless devices to be turned off while traveling in an airplane.
  • Page 135 Regulatory information Only use drivers approved for the country in which the device will be used. See the manufacturer System Restoration Kit, or contact manufacturer Technical Support for additional information. 5. Appendix...
  • Page 136 Regulatory information China only 5. Appendix...
  • Page 137 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 138 User’s Guide User’s Guide M267x series M287x series M288x series ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting...
  • Page 139 Setting up the fax address book Installing driver over the network Printing features IPv6 configuration Scan features Wireless network setup Fax features Samsung Mobile Print Using the NFC feature AirPrint 5. Useful Management Tools Google Cloud Print™ Accessing management tools Easy Capture Manager...
  • Page 140 ADVANCED Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Document Creator Using Samsung Easy Printer Manager Using Samsung Printer Status Using Samsung Printer Experience 6. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems...

  • Page 141: Software Installation

    1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...

  • Page 142: Installation For Mac

    Installation for Mac Make sure that the machine is connected to your computer and Select USB Connected Printer on the Printer Connection Type and powered on. click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.

  • Page 143: Reinstallation For Mac

    Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.

  • Page 144: Installation For Linux

    Installation for Linux You need to download the Linux software packages from the Samsung website When the installation is finished, launch printing utility(Go to System > Administration > Printing or execute "system-config-printer" to install the printer software (http://www.samsung.com > find your product >...

  • Page 145: Reinstallation For Linux

    Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...
  • Page 146 • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • Using the NFC feature • AirPrint • Google Cloud Print™ Supported optional devices and features may differ according to your model (see "Features by...

  • Page 147: Using A Network-Connected Machine

    Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...

  • Page 148: Wired Network Setup

    Wired network setup For example: Printing a network configuration report • MAC Address: 00:15:99:41:A2:78 • IP Address: 169.254.192.192 You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network.

  • Page 149: Ipv4 Configuration Using Setip (Mac)

    Wired network setup Download the software from the Samsung website then unpack and IPv4 configuration using SetIP (Mac) install it: (http://www.samsung.com > find your product > Support or Downloads). Before using the SetIP program, disable the computer firewall from System Preferences >...

  • Page 150: Ipv4 Configuration Using Setip (Linux)

    When the message that warns that all applications will close on your computer appears, click Continue. Download the SetIP program from the Samsung web site and extract it. Select Network Connected Printer(Wired or Wireless) on the Printer Connection Type and click Set IP Address button.

  • Page 151: Installing Driver Over The Network

    Installing driver over the network Insert the supplied software CD into your CD-ROM drive. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). • This feature is not available for the machine that does not support the network interface (see "Rear view"...
  • Page 152 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that the machine is connected to the network and powered on.
  • Page 153 Installing driver over the network Silent installation Mode Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be Silent installation mode is an installation method that does not require any user specified as IP address, /P”<port name>”...
  • Page 154 Installing driver over the network Command- line Definition Description Command- line Definition Description /a”<dest_path>” or Specifies destination path Since machine drivers /x or Uses existing machine This command provides a for installation. should be installed on the driver files to create printer way to install a printer /A”<dest_path>”...
  • Page 155 Installing driver over the network Double-click the MAC_Installer folder > Installer OS X icon. Command- line Definition Description Click Continue. /o or Opens Printers and Faxes This command will open folder after installation. Printers and Faxes folder Read the license agreement and click Continue. after the silent installation.
  • Page 156 Select AppSocket/HP JetDirect and enter your machine's IP address. Linux Click the Forward button and add it to your system. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads).

  • Page 157: Uninstalling The Printer Driver Package

    Printer Wizard window. Setup the printer in this window referring to the following procedures. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. On some UNIX OS, for example on Solaris 10, just added printers may not be Acquire root privileges.

  • Page 158: Setting Up The Printer

    Installing driver over the network Setting up the printer Check the Make Default option to set this printer as default. Click OK to add the printer. To add the printer to your UNIX system, run ‘installprinter’ from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window according to the following steps: Type the name of the printer.

  • Page 159: Ipv6 Configuration

    IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7 "Menu overview"...

  • Page 160: Activating Ipv

    IPv6 configuration DHCPv6 address configuration From the SyncThru™ Web Service If you have a DHCPv6 server on your network, you can set one of the following options for default dynamic host configuration. Activating IPv6 • Accessing menus may differ from model to model (see "Accessing the Access a web browser, such as Internet Explorer, from Windows.

  • Page 161: Ipv6 Address Configuration

    IPv6 configuration • You can also set the DHCPv6. Address must be enclosed in '[ ]' brackets. • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.

  • Page 162: Wireless Network Setup

    Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by model"...
  • Page 163 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
  • Page 164 Wireless network setup Set up method Connecting method Description & Reference From the computer Windows user, see "Ad hoc via USB cable" on page 174. Mac user, see "Ad hoc via USB cable" on page 182. Without Access Point Wi-Fi Direct setup See "Setting the Wi-Fi Direct for mobile printing"...

  • Page 165: Items To Prepare

    Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
  • Page 166 Wireless network setup Machines with a display screen Connecting in PIN mode Select (Menu) > Network > Wireless > WPS Setting > PIN on the Connecting in PBC mode control panel. Or press and hold the (WPS) button on the control panel for more Select (Menu) >...
  • Page 167 Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.

  • Page 168: Using The Menu Button

    If so, it is not applicable to your machine (see "Features by model" on page 7). Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Before starting, you will need to know the network name (SSID) of your wireless Easy Wireless Setup program without the CD (see "Accessing...
  • Page 169 Wireless network setup Creating the infrastructure network Review and accept the installation agreements in the installation window. Then, click Next. Check wheter the USB cable is connected to the machine. Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer, access point, and machine.
  • Page 170 Wireless network setup Select Using a USB cable on the Select the Wireless Setup Method After searching, the window shows the wireless network devices. Select screen. Then, click Next. the name (SSID) of the access point you want to use and click Next. If you cannot find the network name you want to choose, or if you want to set the wireless configuration manually, click Advanced Setting.
  • Page 171 The wireless network security window appears when the access point has this feature. security settings. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager Enter the Network Password of the access point (or router). (see "Setting up Wi-Fi Direct" on page 188).
  • Page 172 Wireless network setup Access point without a USB cable (recommended) X:\Setup.exe replacing “X” with the letter, which represents your CD- ROM drive and click OK. • For Windows 8, Items to prepare If the installation window does not appear, from Charms, select •...
  • Page 173 Wireless network setup On the Are you setting up your printer for the first time? screen, select If below screen appears, press the (WPS) button from the control Yes, I will set up my printer's wireless network. Then, click Next. panel within 2 minutes.
  • Page 174 Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Turn on your computer and the wireless network machine. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad-hoc wireless network by Insert the supplied software CD into your CD-ROM drive.
  • Page 175 Wireless network setup Select Wireless network connection on the Printer Connection Type After searching the wireless networks, a list of wireless networks your screen. Then, click Next. machine has searched appears. Click Advanced Setting. • Enter the wireless Network Name: Enter the SSID name you want (SSID is case-sensitive).
  • Page 176 Wireless network setup The window showing the wireless network setting appears. Check the - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) settings and click Next. - Gateway: 169.254.133.1 Before entering the IP address for the machine, you must know the The Wireless Network Setting Complete window appears.
  • Page 177 Wireless network setup Double-click the CD-ROM icon that appears on your Mac desktop. Setup using Mac • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. Double-click the MAC_Installer folder > Installer OS X icon. Access point via USB cable Click Continue.
  • Page 178 Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a USB cable and click Type and click Continue. Next. If the screen does not appear, go to step 15. 2. Using a Network-Connected Machine...
  • Page 179 • Enter the wireless Network Name: Enter the SSID of the access point • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (SSID is case-sensitive). (see "Setting up Wi-Fi Direct" on page 188). •...
  • Page 180 Wireless network setup Access point without a USB cable (recommended) Read the license agreement and click Continue. Click Agree to agree to the license agreement. Items to prepare Click Install. All components necessary for machine operations will be • WiFi-enabled Mac running Mac OS 10.7 or higher and an access point installed.
  • Page 181 Wireless network setup If Wireless Settings screen appears, select Using a direct wireless connection and click Next. If below screen appears, press the (WPS) button from the control panel If the screen does not appear, go to step 13. within 2 minutes. When the wireless network set up is completed, click Next.
  • Page 182 Wireless network setup Ad hoc via USB cable Double-click the CD-ROM icon that appears on your Mac desktop. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by Double-click the MAC_Installer folder >...
  • Page 183 Wireless network setup Select Configuration of Wireless network on the Printer Connection After searching the wireless networks, a list of wireless networks your Type and click Continue. machine has searched appears. Click Advanced Setting. • Enter the wireless Network Name: Enter the SSID name (SSID is case- sensitive).
  • Page 184 Wireless network setup The window showing the wireless network settings appears. Check the - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) settings and click Next. - Gateway: 169.254.133.1 Before entering the IP address for the machine, you must know the When the window that tells you that the network cable connection is computer’s network configuration information.

  • Page 185: Configuring The Machine's Wireless Network

    Wireless network setup Printing a network configuration report Using a network cable You can identify the network settings of your machine by printing a network configuration report. Machines that do not support the network port will not be able to use this See "Printing a network configuration report"...
  • Page 186 Wireless network setup Using SyncThru™ Web Service Wizard will help you setup the wireless network configuration. However, if you want to set the wireless network directly, select Custom. Before starting wireless parameter configuration, check the cable connection status. Select the one Network Name(SSID) in the list. Check whether or not the network cable is connected to the machine.
  • Page 187 Wireless network setup The confirmation window appears, please check your wireless setup. If Click Login on the upper right of the SyncThru™ Web Service website. the setup is right, click Apply. Type in the ID and Password, then click Login. We recommend you to change the default password for security reasons.

  • Page 188: Setting Up Wi-Fi Direct

    From the USB cable-connected computer(recommended) connection and better throughput than ad hoc mode. After the driver installation is complete, Samsung Easy Printer Manager can be With Wi-Fi Direct, you can connect your printer to a Wi-Fi Direct network while used to change Wi-Fi Direct settings.

  • Page 189: Setting Up The Mobile Device

    (Menu) > Network > Wireless > Wi-Fi Direct on the control panel. • After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile printer) to print from your • Enable Wi-Fi Direct. smartphone.

  • Page 190: Problems During Setup Or Driver Installation

    Wireless network setup Connecting Failure - General Connection Error Troubleshooting for wireless network • Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power. Problems during setup or driver installation Connecting Failure - Connected Wired Network •...

  • Page 191: Other Problems

    Wireless network setup 2 Check the printer port's IP address from your computer. If the computer’s network information is as shown below: a Click the Windows Start menu. ▪ IP address: 169.254.133.42 • For Windows 8, from Charms, select Search > Settings.
  • Page 192 • You cannot use infrastructure mode and ad hoc mode at the same time for communication. Refer to the user's guide for the software to turn it off and Samsung wireless network machines. try searching for the machine again. •...

  • Page 193: Samsung Mobile Print

    Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.3 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...

  • Page 194: Using The Nfc Feature

    • NFC and Wi-Fi Direct enabled, Samsung Mobile Print app installed mobile feature, Samsung Mobile Print app needs to be installed on your mobile device. device with Android OS 4.0 or higher. • Depending on the material of the mobile device cover, NFC recognition Only Android OS 4.1 or higher will automatically enable the Wi-Fi Direct...
  • Page 195 ) on your printer. Wait few seconds for the mobile device to connect to the printer. Wait few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the mobile device.
  • Page 196 NFC tag( ) on your printer. Wait few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the • For some mobile devices, NFC tag might not be located at the back of the mobile device.

  • Page 197: Sending Fax

    ) on your printer. Select the content you want to send fax. Wait few seconds for the Samsung Mobile Print app to start. If necessary, enter the fax number and change the fax option by pressing Tag the NFC tag on your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer.
  • Page 198 Using the NFC feature • For some mobile devices, NFC tag might not be located at the back of the mobile device. Check the location of the NFC antenna on your mobile device before tagging. • If error message about changed PIN number appears, enter a changed PIN number and press OK.

  • Page 199: Airprint

    AirPrint Type in the ID and Password, then click Login. If it’s your first time logging into SyncThru™ Web Service, type in the below default ID and Only AirPrint certified machines can use the AirPrint feature. Check the box password. We recommend you to change the default password for your machine came in for the AirPrint certified mark.

  • Page 200: Printing Via Airprint

    AirPrint Printing via AirPrint For example, the iPad manual provides these instructions: Open your email, photo, web page, or document you want to print. Touch the action icon( Select your printer driver name and option menu to set up. Touch Print button. Print it out. Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area.

  • Page 201: Google Cloud Print

    Confirm your printer in the pop-up window. Now your printer is registered with Google Cloud Print™ service. In order to use this feature, Samsung Mobile Print app needs to be installed on your mobile device. Open Samsung Mobile Print app from your mobile device.
  • Page 202 Google Cloud Print™ Registering from the Chrome Browser If the network environment is using a proxy server, you need to configure the proxy’s IP and port number from Settings > Network Settings > Google Cloud Print > Proxy Setting. Contact your network service •...

  • Page 203: Printing From The Chrome Browser

    Google Cloud Print™ Tap the Cloud Print button. Printing with Google Cloud Print™ Set the printing options if you want. The printing procedure varies depending on the application or the device you Tap Click here to Print. are using. You can see the application list that supports Google Cloud Print™ service.
  • Page 204 3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print menu • Copy menu • Fax menu •...

  • Page 205: Before You Begin Reading A Chapter

    Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 31). The following are tips for using this chapter •...

  • Page 206: Print Menu

    Print menu Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You can set the machine to print copies on both sides of page 31).
  • Page 207 Print menu Item Description Emulation Sets the emulation type and option. a. M287xND/M287xFD/M287xDW/M287xFW/M287xHN/M288xFW/M288xHW only. 3. Useful Setting Menus...

  • Page 208: Copy Menu

    Copy menu Item Description Copy feature You can set the machine to print copies on both sides of paper. • 1 Sided: Scans one side of an original and prints it on Some menus may not appear in the display depending on options or one side of the paper.
  • Page 209 Copy menu Item Description Item Description Set the machine to sort the copy job. For example, if you Prints an image without its background. This copy make 2 copies of a 3 page original, one complete 3 page feature removes the background color and can be document will print followed by a second complete helpful when copying an original containing color in document.
  • Page 210 Copy menu Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 31). To change the menu options: Press (copy) > (Menu) >...

  • Page 211: Fax Menu

    Fax menu Item Description Fax Feature Sends a fax to multiple destinations (see "Sending a fax to multiple destinations" on page 65). • Some menus may not appear in the display depending on options or Multi Send models. If so, it is not applicable to your machine (see "Menu overview" You cannot send a color fax using this feature.

  • Page 212: Sending Setup

    Fax menu To change the menu options: Item Description • Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Stores the received fax in memory without printing out. To print received documents, you need to enter the Secure Receive password.
  • Page 213 Fax menu Item Description Receiving setup Automatically reduces an incoming fax page to fit the Auto Reduction size of the paper loaded in the machine. Some menus may not appear in the display depending on options or Discards a specific length from the end of the received Discard Size fax.

  • Page 214: System Setup

    Auto Power Off each fax page that you send. panel (make sure the main power switch is on). • If you run the printer driver or Samsung Easy Sets the fax number which will be printed at the top of Fax Number Printer Manager, the time automatically each fax page that you send.
  • Page 215 System setup Item Description Item Description You can set the condition to wake up from power-save Determine whether or not the machine continues mode. printing when it detects the paper does not match the paper settings. • On: The machine wake up from the power save mode on the following cases: •...

  • Page 216: Paper Setup

    System setup Item Description Paper setup Allows you to save print resources and enables eco- friendly printing. • Default Mode: Select whether to turn the Eco mode Some menus may not appear in the display depending on options or on or off. models.
  • Page 217 System setup Item Description Sound / Volume Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker Some menus may not appear in the display depending on options or is on until the remote machine answers.
  • Page 218 System setup Item Description Report Prints information on the faxes you have recently Fax Sent sent. Some menus may not appear in the display depending on options or Prints the document list currently stored for Scheduled Jobs delayed faxes along with the starting time and models.

  • Page 219: Network Setup

    Configure the network transmission speed. Wireless Selects this option to use the wireless network. Shows the machine’s serial number. When you call for Serial Number service or register as a user on the Samsung website, you can find this. 3. Useful Setting Menus...
  • Page 220 System setup Option Description Option Description You can activate or deactivate the following protocols. • MDNS: You have to enable this option to use MDNS (Multicast Domain Name System) protocol. • Net. Activate: : You can set whether to use Ethernet •...

  • Page 221: Special Features

    4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Entering various characters • Setting up the fax address book • Printing features • Scan features • Fax features • The procedures in this chapter are mainly based on Windows 7. •...

  • Page 222: Altitude Adjustment

    Altitude adjustment You can set the altitude value from Device Settings in Samsung Easy Printer Print quality is affected by atmospheric pressure, which is determined by the Manager program or Machine section in Printer Settings Utility program. height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.

  • Page 223: Entering Various Characters

    Entering various characters As you perform various tasks, you may need to enter names and numbers. For Keypad letters and numbers example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email addresses in memory, you may also enter the corresponding names.
  • Page 224 Entering various characters Assigned numbers, letters, or characters M N O m n o 6 P Q R S p q r s 7 T U V t u v 8 W X Y Z w x y z 9 &...

  • Page 225: Setting Up The Fax Address Book

    Setting up the fax address book You can set up speed number with the fax numbers you use frequently via Using speed dial numbers SyncThru™ Web Service and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
  • Page 226 Setting up the fax address book Editing speed dial numbers Registering a group dial number Select (fax) > (Address Book) > New & Edit > Speed Dial on Select (fax) > (Address Book) > New & Edit > Group Dial on the control panel.
  • Page 227 Setting up the fax address book Editing group dial numbers Searching address book for an entry There are two ways to search for a number in memory. You can either scan from Select (fax) > (Address Book) > New & Edit > Group Dial on A to Z sequentially, or you can search by entering the first letters of the name the control panel.

  • Page 228: Printing Features

    Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If Printing preferences has a ►, you can select other printer drivers on page 52). connected to the selected printer. • This feature may not be available depending on model or optional goods (see "Features by model"...
  • Page 229 • The XPS printer driver can be installed only on Windows Vista OS or higher. • For Windows Server 2008/Vista, select Control Panel > Hardware • For models that provide XPS driver from the Samsung website, http:// and Sound > Printers. www.samsung.com >...
  • Page 230 Printing features Check the Print to file box in the Print window. Click Print. Type in the destination path and the file name, and then click OK. For example, c:\Temp\file name. If you type in only the file name, the file is automatically saved in My Documents, Documents and Settings, or Users.

  • Page 231: Understanding Special Printer Features

    Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 232 Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
  • Page 233 Printing features Item Description • Double-sided • Off: Disables this feature. Printing • Long Edge: This option is the conventional layout used in bookbinding. • Double-sided Printing (Manual) • Short Edge: This option is the conventional layout used in calendars. Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document.
  • Page 234 Printing features Item Description a To change the print settings from your software application, access Printing Preferences. b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears. Watermark c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options. (Editing a watermark) d Click Update to save the changes.
  • Page 235 Printing features Item Description a To save the document as an overlay, access Printing Preferences. b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears. c In the Edit Overlay window, click Create. Overlay d In the Save As window, type a name up to eight characters in the File name box.

  • Page 236: Using Direct Printing Utility

    Select your machine from the Select Printer drop-down list and click To install this program: Browse. Download the software from the Samsung website then unpack and install it: Select the file you wish to print and click Open. (http://www.samsung.com > find your product > Support or Downloads).

  • Page 237: Mac Printing

    Printing features Using the right-click menu Mac printing Right-click on the PDF file to print and select Direct Printing. The Direct Printing Utility window appears with the PDF file is added. Some features may not be available depending on models or options. It means that the features are not supported.

  • Page 238: Changing Printer Settings

    Printing features Changing printer settings Printing on both sides of the paper You can use advanced printing features when using your machine. Some features may not be available depending on models or options. It Open an application and select Print from the File menu. The machine name, means that the features are not supported (see "Features by model"...

  • Page 239: Linux Printing

    Printing features Using help Linux printing Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A pop-up window appears with information about that option's feature, which is provided from the driver. Some features may not be available depending on models or options.

  • Page 240: Configuring Printer Properties

    Printing features Change other printing options in each tab, if necessary. Configuring Printer Properties Click Print. You can change the default printing options or connection type with Printing utility supplied by the OS. Automatic/manual duplex printing may not be available depending on Launch Printing utility(Go to System >...

  • Page 241: Unix Printing

    Printing features Unix printing To take advantage of the printer features provided by your printer driver, press Properties. Some features may not be available depending on models or options. It Press OK to start the print job. means that the features are not supported (see "Features by model" on page 7).

  • Page 242: Image Tab

    Printing features Printer-Specific Settings tab Automatic/manual duplex printing may not be available depending on Select various options in the JCL and General frames to customize various models. You can alternatively use the lpr printing system or other settings. These options are specific to the printer and depend on the PPD file. applications for odd-even printing (see "Features by model"...

  • Page 243: Scan Features

    • The maximum resolution that can be achieved depends upon various • Samsung Easy Document Creator: You can use this program to scan factors, including computer speed, available disk space, memory, the images or documents. We recommend using scan features with the size of the image being scanned, and bit depth settings.

  • Page 244: Scanning From Network Connected Machine

    (see "Features by model" on page 7). locally" on page 27). Place a single document (see "Loading originals" on page 49). Open Samsung Easy Printer Manager (see "Using Samsung Easy Printer Manager" on page 268). Select the appropriate machine from the Printer List.

  • Page 245: Installing A Wsd Printer Driver

    Select your registered computer ID, and enter the Password if necessary. Scanning to WSD ID is the same ID as the registered scan ID for Samsung Easy Printer Scans the originals and saves the scanned data on a connected computer if the •...

  • Page 246: Scanning Using The Wsd Feature

    Scan features Scanning using the WSD feature • The IP address for WSD printer is http://IP address/ws/ (example: http:// 111.111.111.111/ws/). Make sure that the machine is connected to your computer and • If no WSD printer is displayed in the list, click The printer that I want powered on.
  • Page 247 Scan features Set the scan options. Scanning from image editing program Scan and save your scanned image. You can scan and import documents in the image editing software or using image editing software such as Adobe Photoshop, if the software is TWAIN- Scanning using the WIA driver compliant.

  • Page 248: Scanning From Usb Connected Machine

    Scan features Make sure that the machine is connected to your computer and powered on. Mac scanning Place a single document (see "Loading originals" on page 49). Scanning from USB connected machine Make sure that the machine is connected to your computer and powered on.

  • Page 249: Linux Scanning

    Make sure that your machine is connected to a network. • You can scan using Samsung Scan Assistant software. Open the Applications folder > Samsung folder > Samsung Scan Assistant. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals"...

  • Page 250: Fax Features

    Fax features • For basic faxing features, refer to the Basic Guide (see "Basic faxing" on Redialing the fax number page 64). • M267xN/M287xND/M287xDW does not support fax features. Press (Redial/Pause) button on the control panel. Select the fax number you want. Ten recently sent fax numbers with ten received Caller IDs are shown.

  • Page 251: Delaying A Fax Transmission

    You can send a fax from your computer without going to the machine. present. You cannot send a color fax using this feature. To send a fax from your computer, the Samsung Network PC Fax program must be installed. This program will be installed when you installed the printer Place a single document face down on the document glass, or load the driver.

  • Page 252: Canceling A Reserved Fax Job

    Fax features To enter more fax numbers, press OK when Yes highlights and repeat Adding documents to a reserved fax steps 5. Place a single document face down on the document glass, or load the documents face up into the document feeder. •...

  • Page 253: Sending A Priority Fax

    Fax features Sending a priority fax Forwarding a sent fax to another destination This function is used when a high priority fax need to be sent ahead of reserved You can set the machine to forward the sent fax to other destination by a fax. If operations.
  • Page 254 Fax features Forwarding a received fax Forward options may not be available depending on model or optional goods (see "Variety feature" on page 10). You can set the machine to forward the received fax to other destination by a fax or a PC.

  • Page 255: Changing The Receive Modes

    Fax features Changing the receive modes This setting may not be available depending on your country. Press (fax) > (Menu) > Fax Setup > Receiving > Receive Mode Press OK. on the control panel. Press (Stop/Clear) to return to ready mode. Select the option you want.

  • Page 256: Receiving Faxes Using Drpd Mode

    Fax features • If you have set your machine to this mode and your answering machine Receiving faxes using DRPD mode is switched off, or no answering machine is connected to EXT socket, your machine automatically goes into Fax mode after a predefined Distinctive Ring is a telephone company service which enables an user to use a number of rings.

  • Page 257: Receiving In Secure Receiving Mode

    Fax features Receiving in secure receiving mode Printing faxes on both sides of the paper • Some menus may not appear on the display depending on options or This feature may not be available depending on model or optional goods models.
  • Page 258 Fax features Press OK. Press (Stop/Clear) to return to ready mode. Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory.
  • Page 259 • Accessing management tools • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Document Creator • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...

  • Page 260: Accessing Management Tools

    Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.

  • Page 261: Easy Capture Manager

    Easy Capture Manager • Available for Windows OS users only. • This feature may not be available depending on model or optional goods (see "Software" on page 7). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.

  • Page 262: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www. samsung.com > find your product > Support or Downloads).

  • Page 263: Easy Eco Driver

    Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 7). • Available for Windows OS users only (see "Software" on page 7). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more.

  • Page 264: Using Syncthru™ Web Service

    Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. • SyncThru™...

  • Page 265: Maintenance Tab

    You can also connect to • Print information: Prints reports such as system related reports, e-mail Samsung website or download drivers by selecting the Link menu. address, and font reports. • Firmware Upgrade: Upgrade your machine’s firmware.
  • Page 266 Using SyncThru™ Web Service Click Apply. E-mail notification setup If the firewall is activated, the e-mail may not be sent successfully. In that You can receive emails about your machine’s status by setting this option. By case, contact a network administrator. setting information such as IP address, host name, e-mail address and SMTP server information, the machine status (toner cartridge shortage or machine error) will be sent to a certain person's e-mail automatically.

  • Page 267: Using Samsung Easy Document Creator

    Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...

  • Page 268: Using Samsung Easy Printer Manager

    Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager > Samsung Easy Printer Manager. Printer list The Printer List displays printers installed on your •...
  • Page 269 Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine settings.

  • Page 270: Advanced Settings User Interface Overview

    Using Samsung Easy Printer Manager Fax to PC Settings Advanced settings user interface overview This menu includes settings related to the basic fax functionality of the selected device. The advanced user interface is intended to be used by the person responsible for managing the network and machines.

  • Page 271: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
  • Page 272 Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.

  • Page 273: Using Samsung Printer Experience

    Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.

  • Page 274: Adding A Printer

    Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
  • Page 275 Deleting a printer Printing from Windows 8 From the Charms, select Settings. This section explains common printing tasks from the Start screen. Or, right-click the Samsung Printer Experience page and select Settings. Basic printing Select Remove Printer Select the printer you want to delete.
  • Page 276 Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
  • Page 277 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, orientation, and document type. Layout settings Eco settings This option allows you to set the various ways to layout your documents.

  • Page 278: Scanning From Samsung Printer Experience

    Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Click Scan ( Set up the scanning parameters such as image type, document size, and resolution.
  • Page 279 Using Samsung Printer Experience Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not available. • You can skip step 5, if the Prescan option is selected.
  • Page 280 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...

  • Page 281: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...

  • Page 282: Power And Cable Connecting Problems

    Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power/Wake Up) button on the control, or the connection cable between the press it.

  • Page 283: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wake Up) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
  • Page 284 Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
  • Page 285 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
  • Page 286 Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print special-sized paper, "Opening printing preferences" on page 54). such as billing paper.

  • Page 287: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
  • Page 288 Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 84). •...
  • Page 289 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 77, "Replacing the imaging unit" on page 80). If white vertical streaks appear on the page: •...
  • Page 290 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
  • Page 291 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 292 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 293 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 84). • Check the paper type and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 77). If the problem persists, the machine may require repair.
  • Page 294 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...

  • Page 295: Copying Problems

    Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 59). If the defect still appears after set the Copy Feature >...

  • Page 296: Scanning Problems

    Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 49). •...
  • Page 297 Scanning problems Condition Suggested solutions Message appears on your • There may be a copying or printing job in progress. Try your job again when that job is finished. computer screen: • The selected port is currently being used. Restart your computer and try again. •...

  • Page 298: Faxing Problems

    Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
  • Page 299 Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 89). you sent.

  • Page 300: Common Windows Problems

    Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.

  • Page 301: Common Mac Problems

    Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.

  • Page 302: Common Linux Problems

    Operating system problems Common Linux problems Condition Suggested solutions There is no xsane nor simple-scan application For some Linux distributions, there might be no default scan application. To use scan features, install one of scan on my Linux machine. applications using download center supplied by the OS(ex. Ubuntu Software Center for Ubuntu, Install/Remove Software for openSUSE, Software for Fedora).

  • Page 303: Contact Samsung Worldwide

    Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. BOSNIA 051 133 1999 www.samsung.com Country/Region Customer Care Center WebSite BOTSWANA 8007260000 www.samsung.com ALGERIA 0800 100 100 www.samsung.com/n_africa...
  • Page 304 0-800-507-7267 www.samsung.com/latin EIRE 0818 717100 www.samsung.com (Spanish) 800-6225 www.samsung.com/latin COSTA RICA www.samsung.com/latin_en (Spanish) EL SALVADOR (English) www.samsung.com/latin_en 062 SAMSUNG (062 726 www.samsung.com/hr (English) CROATIA 786) ESTONIA 800-7267 www.samsung.com/ee Cote D’ Ivoire 8000 0077 www.samsung.com/africa_fr/ FINLAND 030-6227 515 www.samsung.com 8009 4000 only from www.samsung.com/gr...
  • Page 305 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 80111-SAMSUNG (80111 www.samsung.com/gr IRAN 021-8255 www.samsung.com 726 7864) only from land 800-SAMSUNG (726-7864) www.samsung.com line GREECE ITALIA [HHP] 800.Msamsung (+30) 210 6897691 from (800.67267864) mobile and land line...
  • Page 306 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 01-800-SAMSUNG (726- www.samsung.com 800-SAMSUNG (726-7864) www.samsung.com/ae MEXICO 7864) (English) OMAN www.samsung.com/ae_ar MOLDOVA 0-800-614-40 www.samsung.com (Arabic) MONGOLIA +7-800-555-55-55 www.samsung.com PAKISTAN 0800-Samsung (72678) www.samsung.com/pk/ MONTENEGRO 020 405 888 www.samsung.com 800-7267 www.samsung.com/latin...
  • Page 307 1 impuls według taryfy operatora) 0800 - SAMSUNG(0800- www.samsung.com SLOVAKIA ** (koszt połączenia 726 786) według taryfy operatora) 0860 SAMSUNG (726- www.samsung.com SOUTH AFRICA 808 20-SAMSUNG (808 20 www.samsung.com 7864) PORTUGAL 7267) 902-1-SAMSUNG(902 172 www.samsung.com SPAIN PUERTO RICO 1-800-682-3180 www.samsung.com...
  • Page 308 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite TANZANIA 0685 88 99 00 www.samsung.com VIETNAM 1 800 588 889 www.samsung.com 1800-29-3232 www.samsung.com/th ZAMBIA 0211  350370 www.samsung.com THAILAND 02-689-3232 TRINIDAD & 1-800-SAMSUNG (726- www.samsung.com TOBAGO 7864)
  • Page 309 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
  • Page 310 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.

  • Page 311: Duty Cycle

    Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.

  • Page 312: Fuser Unit

    Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.

  • Page 313: Ieee 1284

    Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
  • Page 314 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.

  • Page 315: Mac Address

    Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
  • Page 316 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.

  • Page 317: Printer Driver

    Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.

  • Page 318: Toner Cartridge

    Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
  • Page 319 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
  • Page 320 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 321 Index general setup canceling a reserved fax job copying delaying a fax transmission address book forwarding a received fax to another basic copying editing destination reducing or enlarging copies group editing general setup registering printing faxes on both sides of the paper using default settings address book setup...
  • Page 322 Index general settings linux scanning multi-purpose tray glossary loading tips on using using special media google cloud printing paper in manual feeder/multi-purpose tray special media loading originals network id copy driver installation ID copy button Linux UNIX common Mac problems Windows driver installation for network connected clearing original document...
  • Page 323 UNIX card stock using direct printing utility safety envelope printing a document information labels Linux symbols output support samsung printer experience preprinted paper UNIX Samsung Printer Status setting the paper size printing feature transparency scan feature problem print menu scanning...
  • Page 324 SyncThru Web Service system requirements general information USB cable SyncThru™ Web Service driver installation 27 using help toner cartridge estimated life watermark handling instructions create non-Samsung and refilled delete redistributing toner edit storing Windows tray common Windows problems Index...

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