Troubleshooting
TIpS FOr ImprOVInG TV reCepTIOn
If you experience any disturbance in your TV reception, the problem may be due to a minor oversight . Here's an
important checklist that may help you locate the source of the problem quickly:
• Always ensure that all devices (TV, HD Interactive set-top box) are plugged into your power outlet and the
power is turned on .
• Ensure that all cable connections are intact and tight .
• Inspect all cords for wear and tear .
In addition, you can also try the following steps:
Picture leaning/flipping
▪
Adjust horizontal control of TV unit .
Picture too bright or dark
▪
Adjust brightness control of TV unit .
Blank screen, sound ok
▪
Check if TV brightness and contrast controls are
adjusted .
Picture rolling
▪
Adjust vertical hold of TV unit .
No sound, picture ok
▪
Adjust TV or HD Interactive set-top box volume
control .
▪
Check if either are in MUTE mode .
Washed-out picture
▪
Adjust TV contrast control .
If you encounter any difficulties which you cannot resolve, we will be pleased to be of assistance .
For customer care enquiry, please call 1633 or visit community .starhub .com .
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No picture
▪
Turn OFF and turn ON the main power to the HD
Interactive set-top box .
▪
Check all connections .
▪
Check other channels .
Pixelised picture
▪
Check other electrical appliance in operation .
▪
Check for loose connection .
▪
Check other channels .
Remote control not working
▪
Check for obstacles in the line of sight between
the remote control and the HD Interactive set-
top box .
▪
Check the batteries of the remote control for the
HD Interactive set-top box .