Troubleshooting - Saeco Via Venezia Operating Instructions Manual

Fault
The machine does not turn on. The machine is not connected to the
The pump is very noisy.
The coffee is too cold.
The milk does not froth.
It is not possible to prepare a
cappuccino.
The coffee is dispensed too
fast, no crema builds up.
Coffee does not come out or
drips only.
The coffee comes out from
the side.
Please contact an authorized service center for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
Possible cause
power supply.
No water in the tank.
The brew button light (16) was off when
the button was pressed.
preheating (section 5).
Cold cups.
Milk is not suitable.
The steam wand is dirty.
There is no more steam in the boiler.
The grind is too coarse.
Coffee is old or not suitable.
Old or not suitable pod.
No water.
Knob (5) is open.
Not suitable pod.
in the brew unit.
The gasket of the boiler is dirty or
worn.
Pod wrongly inserted.
ENGLISH
Solution
Connect the machine to the power supply.
Wait until the brew button light (16) turns
on.
Preheat the cups with hot water.
Use cold, whole milk.
Clean the steam wand as described in
section 9.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
Add coffee (section 5).
Use a different blend (section 6).
Use a different blend (section 6).
Change the pod.
Use a different blend (section 6).
Shake the ground coffee.
holder.
Close the knob (5).
Descale the machine (section 10).
Change type of pod.
Clean or replace the gasket.
Insert the pod correctly. Make sure it
Reduce the quantity of coffee by means of
the measuring scoop.
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