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User Manual
Safety
Getting Started
Installation
USB Drivers
Usage
Troubleshooting
Glossary
Touchstone™ CM550 Cable Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, or checking your email, the Touch-
stone CM550 Cable Modem brings it all to you faster and more reliably. The high-
speed, always-on connection won't keep you waiting.
The Touchstone Cable Modem provides an USB connection for easy hookup. The
Touchstone Cable Modem also provides an Ethernet connection for use with either
a single computer or home/office LAN. You can even hook up two separate com-
puters at the same time using both these connections.
Installation can be as simple as making three connections and restarting your com-
puter. Your cable company will provide help with any special requirements.
Follow the links below for more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Cable Modem
Installing USB Drivers on Your PC
Using the Cable Modem
Troubleshooting
Glossary
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CM550 Cable Modem User's Guide
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Table of Contents
Related Manuals for Arris Touchstone CM550
Summary of Contents for Arris Touchstone CM550
- Page 1 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Touchstone™ CM550 Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touch- stone CM550 Cable Modem brings it all to you faster and more reliably. The high- speed, always-on connection won’t keep you waiting.
- Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
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Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS complies with the applicable requirements for performance, construction, la- beling, and information as outlined below: • Do not use the Cable Modem near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable Modem. -
Page 4: Radio Frequency Emissions And Immunity
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Product Safety UL listed per UL60950. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 5: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Internation- al, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by the symbol below, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). -
Page 6: Getting Started
Troubleshooting Glossary Getting Started About Your New Cable Modem The Touchstone CM550 Cable Modem is a DOCSIS 2.0 or Euro-DOCSIS 2.0 (A-TDMA and S-CDMA) ready cable modem with the following features: • Speed: much faster than dialup or ISDN service •... -
Page 7: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any ques- tions. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 8: System Requirements
Ethernet connection only: System 7.5 to MacOS 9.2 (Open Transport recommend- ed) or MacOS X Linux/other Unix Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 9: Ethernet Or Usb
Modem’s USB port and one or more to the Ethernet port. To connect two or more computers to the Ethernet port, you need a hub or broadband router (available at computer retailers). For more information about connecting two or more computers, contact your cable service provider. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 10: What About Security
(for the same reason that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 11: Getting Service
Do you have any special system requirements or files that I need to down- load after I am connected? • When can I start using my Cable Modem? • Do I need a user ID or password to access the Internet or my e-mail? Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 12: Front Panel
A B C D E D DS: blinks when receiving data on the cable system; on steadily otherwise. Power: blinks when the Cable Modem is setting up; on steadily when ready for use. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 13: Rear Panel
Cable Modem to a PC or home net- work LAN. D Reset button: resets the Cable Modem as if you disconnected power. Use a pointed non-metallic object to press this button. Cable: plug the coax cable in here. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... - Page 14 Cable Modem from pulling out of the wall in the future. To prevent overheating your Cable Modem, do not block the ventilation holes on the sides of the unit. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 15 If you want to stand the Cable Modem up on its side, pull the oval foot out slightly, twist the foot (as shown), and place the Cable Modem in the desired location. Proceed to Connecting the Cable Modem. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
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Page 16: Connecting The Cable Modem
USB port on the back of the Cable Modem. Your PC should detect the Cable Modem and begin installing the drivers. See Installing USB Drivers on Your PC for driver installation details. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... - Page 17 Select the link for your operating system to see the installation instructions. • Installing USB Drivers on Windows 98SE • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows ME Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 18 Plug the appropriate end of the USB cable into the Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 19 Wait for the system to start the Add New Hardware Wizard and display the following window (there may be a short delay): Select “Search for the best driver” and click the Next button. The wizard displays a list of search options: Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 20 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 21 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 22 The following window appears, indicating that the PC has detected a new USB device: Wait for the system to start the installation wizard and display the following window (there may be a short delay): Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 23 Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Cable Mo- dem. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 24 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 25 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 26 Getting Started Installation USB Drivers Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 27 Plug the appropriate end of the USB cable into the Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 28 Select “Search for the best driver” and “Search removable media,” then click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 29 The following window appears, indicating that the PC is installing drivers for a new USB device: When the window disappears, installation is complete. Contact your cable company if you see an error message of any kind. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
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Page 30: Using The Cable Modem
Setting up Your Computer to Use the Cable Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 31: Using The Reset Button
Use a pointed non-metallic object to press this button. The photo to the left shows Reset button the location of the Reset button. The Reset button is recessed to prevent accidental resets. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 32: Troubleshooting
Cable Modem and CATV outlet, remove the splitters and connect the Cable Modem directly to the outlet. Proceed to the Ethernet or USB solutions (next page) if necessary. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... - Page 33 ARRIS cable modem driver. To correct this: • Disconnect the USB cable between the PC and the Cable Modem. • Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the improperly-installed driver. • Reboot the PC. •...
- Page 34 I have two PCs connected to the Cable Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Cable Modem. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
- Page 35 Start the uninstall utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable. Call your cable company for help. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
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Page 36: Terms And Abbreviations
(such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... - Page 37 USB card in your computer. IP address A number assigned to your computer by your cable company, used to iden- tify your computer to other systems on the Internet. Home Prev Next Touchstone CM550 Cable Modem User’s Guide...
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Page 38: Mac Address
A standard 4-pin modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... -
Page 39: Switched Outlet
(such as cable modems) to a single PC. WHQL Windows Hardware Qualification Labs. A division of Microsoft that certifies hardware as being compatible with Windows operating systems. Home Prev Next Touchstone CM550 Cable Modem User’s Guide... - Page 40 2003–2006 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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