Arris Touchstone CM8200 User Manual
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Arris Touchstone CM8200 User Manual

Docsis 3.1 cable modem
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Touchstone® CM8200
DOCSIS® 3.1 Cable Modem
User Guide
July 2016
Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.

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Summary of Contents for Arris Touchstone CM8200

  • Page 1 Touchstone® CM8200 DOCSIS® 3.1 Cable Modem User Guide July 2016 Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
  • Page 2 ARRIS, Touchstone, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

  • Page 3: Table Of Contents

    Exit the CM8200 Web Manager ..................22 Troubleshooting Tips ..................... 23 Solutions .......................... 23 Front Panel LED Icons and Error Conditions ..............24 Warranty Information ................... 25 PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 4: Safety And Regulatory Information

    Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 5 Coaxial cable shield must be connected to the grounding system of the building, as close to the point of cable entry as practical. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 6: Fcc Statements

    (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications to the device not expressly approved by ARRIS could void the user’s authority to operate the equipment...
  • Page 7 établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 8: Getting Started

    Getting Started Introduction The ARRIS Touchstone® CM8200 DOCSIS® 3.1 Cable Modem provides significantly higher downstream (send) and upstream (receive) Internet connection speeds over the broadband connection on your home or small business network. You use the CM8200 to directly connect a computer to your LAN through an Ethernet connection.

  • Page 9: Additional Item(S) Needed

    Macintosh® 10.4 or higher  UNIX®  Linux® Contact Information For customer service and Technical Support, choose any of the following methods: Visit the ARRIS Technical Support web page at ask.arris.com  Email: techsupport.na@arris.com  Telephone: 1-888-944-4357 (US toll-free) ...

  • Page 10: Product Overview

    - Indicates DOCSIS 3.1 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 11: Rear Panel

    3. Remove the paper clip or small object from the Reset opening. Reset the Cable Modem Configuration Settings for more information on restoring the factory default settings on the CM8200. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 12: Cable Modem Label

    Model name (CM8200)  MAC address (HFC MAC ID)  Serial number (S/N)  PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 13: Installing The Cable Modem

    Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to the Ethernet port on the rear of the CM8200. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 14: Establish An Internet Connection

    Explorer, Google Chrome, Firefox, or Safari) on the computer. 4. Type a valid URL (such as www.arris.com) in the Address bar and then press Enter. The ARRIS website should open. If it fails to open, please contact your service provider for assistance.

  • Page 15: Using The Cable Modem Web Manager

    2. Type the default LAN IP address, 192.168.100.1, in the Address bar and then press Enter. The CM8200 Status screen displays. Figure 5: CM8200 Opening Screen PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 16: Cm8200 Web Manager Screen Options

    This information may be useful to help diagnose and correct any problems that may occur with the cable modem. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 17: Get Help

    Exit the CM8200 Web Manager To exit the CM8200 Web Manager: Click Close button) in the upper right corner of the web browser window.  PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 18: Monitoring Your Cable Modem And Connected Network

    Help is available to resolve any connection issues that resulted in a “failed” state during the cable modem startup. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 19 3. Press F5 to refresh or update the information on the screen. Figure 10: CM8200 Status Screen (1 of 2) Figure 11: CM8200 Status Screen (2 of 2) PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 20: View The Cable Modem Event Log

    2. Click the Event Log menu button or link on the CM8200 Web Manager screen. 3. Press F5 to refresh or update the information on the screen. Figure 12: CM8200 Event Log Screen PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 21: Reset The Cable Modem Configuration Settings

    2. Press and hold the Reset button for 10 seconds or until the front panel LEDs flash. 3. Remove the paper clip or small object from the Reset opening . PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 22: Reboot The Cable Modem

    Exit the CM8200 Web Manager To exit the CM8200 Web Manager: Click Close button) in the upper right corner of the web browser window.  PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 23: Troubleshooting Tips

    If none of the above solutions resolves the problem, contact  your service provider or call ARRIS Technical Support at 1-888-944-4357 (US toll-free) for assistance. PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide...

  • Page 24: Front Panel Led Icons And Error Conditions

    FLASHING Upstream send channel Upstream channel is lost cannot be acquired FLASHING IP registration is unsuccessful IP registration is lost PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2016. All Rights Reserved.

  • Page 25: Warranty Information

    Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
  • Page 26 Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER...
  • Page 27 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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