Section 7. Troubleshooting; Problems And Corrective Action - Jandy PureLink Installation And Operation Manual

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Section 7. Troubleshooting

NOTE: Turn off power to unit prior to attempting service or repair.

7.1 Problems and Corrective Action

Problem
Low or no chlorine.
Problem
No display on LCD (Screen is blank).
Possible Cause
Low stabilizer (cyanuric acid) level in pool water.
Insufficient operating hours of
the AquaPure unit.
CHLORINE PRODUCTION percentage set too low or
off at 00%.
Recent increases in weather temperature without
increasing the chlorine production of your unit.
Temporary loss of chlorine due to heavy organic load
- rain, leaves, fertilizer or heavy bather load (Recent
party!). Pets using pool.
Low (Less than 2.5) gpl salt level in pool water.
High nitrate level.
Metals present in pool water.
New pool water. Not shocked properly upon startup.
Clogged or dirty cell.
Possible Cause
No Power to Unit.
Loose ribbon cable between front and back PC board.
Incorrectly wired. Unit not wired for 230 VAC.
Loose or bad connection at white connector between
transformer and back PC board.
Corrective Action
Add stabilizer to maintain 50 - 75 PPM per pool
professional's recommendations.
See Section 4, Table 3, Stabilizer Chart.
Increase the AquaPure operating time per day. See
Section 5, Operating Instructions.
Increase chlorine production by pressing the
Chlorine Production Rate Adjustment button (arrow
button B). See Section 5, Operating Instructions.
Increase chlorine production by pressing the
Chlorine Production Rate Adjustment button (arrow
button B). See Section 5, Operating Instructions.
Set "Boost" mode and allow to run for 24 hours.
Recheck. If still too low, Super Chlorinate with
outside source. (Take pool water sample to
Pool Professional). See Section 5, Operating
Instructions.
Test salinity by pressing the Test Salinity button.
See Section 4, Tables 1 and 2.
Contact Pool Professional.
Contact Pool Professional.
Super Chlorinate Pool.
See Section 5.4, Startup.
Remove cell for inspection. Clean if necessary.
See Section 6, User Maintenance Instructions.
Corrective Action
Check power. Turn on pump.
1. Defective automatic timer or pump switch.
2. Loose connection at automatic timer or pump
switch.
Check that ribbon cable is fully inserted into
connector.
Check that unit is correctly wired for 230 VAC and
connected to 230 VAC.
Check connector at white plug to insure proper
connection. If burnt connector contact authorized
service representative.