Polycom CX600 User Manual
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Polycom CX600 User Manual

Unicom enterprise phone
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Table of Contents

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UniCom and Lync - Summary and Benefits
What is UniCom Enterprise?
What is Microsoft Lync?
Dialing with the Polycom CX600
Locking and Unlocking Your Phone
Polycom Displays and Menus
Contact List Display
Calendar Display
CX600 Voice Mail
Main Menu Display
Switch User Menu
System Information Menu
CX600 Polycom Phone
Left Select performs
displayed context
sensitive action.
UniCom Enterprise Phone (Polycom CX600)
User Guide
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Call Features
Additional Resources
Getting Help
Home returns you to the home screen
from any submenu.
Right Select performs
displayed context
sensitive action.
Menu button
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Record Your Voice Mail Greeting
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Set Up Call Forwarding
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Forwarding Calls with Windows
Forwarding Calls with Mac
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Manage Multiple Calls
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Join a Meeting from a Calendar
Access Phone Settings and Help
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Simultaneous Ringing
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Redirecting a Call in Lync
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Up and Down arrows
cycle through options.
Okay button confirms
action or enters submenu.
Return displays the
previous screen in a
submenu or backspaces
a misdialed number.
Speakerphone, Headset,
and Mute button
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  • Page 1: Table Of Contents

    UniCom Enterprise Phone (Polycom CX600) User Guide UniCom and Lync - Summary and Benefits Phone Calls Frequently Used What is UniCom Enterprise? ......1 Make a Call ............6 Call Functions What is Microsoft Lync? ........1 Use Call Controls ..........7 Who can use UniCom services? ......1...

  • Page 2: Who Can Use Unicom Services

    Microsoft Lync to communicate with those with UniCom ac- counts. Dialing with the Polycom CX600 This section covers dialing using your CX600 phone. Dialing Inside the IU Network: There are several ways to dial a contact within the IU South- east network.
  • Page 3 OK Button After a period of inactivity, your CX600 desk phone will lock. You can also lock your phone yourself. Note: You can still use the basic dialing and answering func- tions of your phone.

  • Page 4: Call Log Display

    Back to Table of Contents Use the Up or Down arrows Calendar Display to select Calendar and The CX600 calendar displays Outlook appointments for the current day. press OK button. You can join an Online Meeting using Lync directly from your desk phone.

  • Page 5: Settings Menu

    Mail and press The number of new voice mail messages are indicated next to the voice mail icon on the CX600 display. A list of voice mail messages is displayed in the list, show- ing who left the message, presence status, and the date and time that the message was recorded.
  • Page 6 Down arrows to select Switch User and press Left Select. 3. CX600 signs out current user. 4. Press Left Select to Sign In. 5. The Sign In screen appears on the display. 6. Complete on screen instructions, entering: • The new user’s Office Lync sign-in name.

  • Page 7: Phone Calls

    Back to Table of Contents Phone Calls Learn how to manage phone calls. Make a Call In addition to the standard way of making a phone call (by picking up the handset and dialing), you can make calls as follows: •...

  • Page 8: Call Functions Use Call Controls

    Back to Table of Contents Use Call Controls Some of the buttons and features described below may not apply to your phone. Use the buttons on the phone console to do the following: • To enable or disable the speakerphone during calls, press: •...

  • Page 9: Check Voice Mail

    Back to Table of Contents Check Voice Mail You can access your voice mail to check messages or to change your voice mail greeting. If you have unheard mes- sages, the Voice Mail icon displays a number indicating how many messages you have, and a red light appears at the upper right corner of your phone.

  • Page 10: Transfer A Call

    You can configure your phone so that all incoming calls are forwarded to another number or one of your contacts. You can also forward calls while the phone is ringing see Connect with CX600 – Forward Call. Call forwarding options: • Do not forward calls.
  • Page 11 Back to Table of Contents Options Forwarding Calls with Windows Lync 2010 Enterprise Voice for Windows offers a range of call forwarding options. To view call forwarding options: 1. Click on the Options button in Lync. 2. Select Call Forwarding. Call Forwarding Options: Turn off call forwarding;...
  • Page 12 Back to Table of Contents Forwarding Calls with Mac Lync 2011 Enterprise Voice for Mac offers a range of call forwarding options. To view call forwarding options: 1. Click Lync in the top menu bar on the desktop and choose Preferences. 2.

  • Page 13: Advanced View Contact Card

    Back to Table of Contents View Contact Card A contact card provides details about a contact’s availability and presence. Depending on the access level that a con- tact grants you, you may see the contact’s phone numbers, schedule information, the phone number of the most recent call, and a personal note if the contact has written one.
  • Page 14 Back to Table of Contents Manage Multiple Calls When you’re in a call, you’ll see several call controls that you can use to manage multiple calls. To place a call on hold: From the In Call screen, select Hold. To answer a second call when you’re in an active call: From the Incoming call screen, select Answer.

  • Page 15: Escalate A Call To A Conference Call

    Back to Table of Contents Escalate a Call to a Conference Call You can start a conference call during a phone call and add more participants. To escalate a call to a conference call: 1. From the In Call screen, select Menu, and then select Others.

  • Page 16: Reset Your Phone

    Back to Table of Contents Access Phone Settings and Help You can access Help and configure the following settings on your phone: • Volume • Brightness • Logging • Desk Phone Location • Malicious Call Reporting • Make Test Call •...

  • Page 17: Delegation Of Incoming Calls For Windows

    Back to Table of Contents Delegation of Incoming Calls for Windows Call delegation is a feature that enables faculty or staff to delegate phone calls handling up to one or more administrative delegates. When a delegate answers a call, Lync notifies the owner of the account that the call has been answered, along with the name of the delegate answering.

  • Page 18: Team Calling

    Back to Table of Contents Team Calling You can set up a group of people to answer your incoming calls. This feature may be useful if you are part of a work group in which any of you can accept incoming calls. *These features are not available for Mac users.
  • Page 19 Additional Resources More options and controls for your phone can be utilized through Microsoft Lync 2010. Your CX600 Polycom phone and Microsoft Lync automatically reciprocate information. For more information on Microsoft Lync, see the UniCom & Lync Basic In-depth Guide.

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