Samsung OfficeServ ITP-5121D User Manual
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Also See for OfficeServ ITP-5121D:
- User manual (291 pages) ,
- Quick reference manual (8 pages) ,
- User instructions (368 pages)
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Summary of Contents for Samsung OfficeServ ITP-5121D
- Page 1 ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide IP Telephone User Guide ITP-5121D / ITP-5114D / ITP-5107S...
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Page 2: Conventions
For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation. Conventions Warning Provides information or instructions that you should follow in order to avoid personal injury or fatality. Caution Provides information or instructions that you should follow in order to avoid a service failure or damage to your phone. -
Page 3: Warning
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Warning Warning Pull out the power plug when Do not use a damaged power Do not pull or bend the power the phone is not used for a long plug or a loose outlet. cord by force. Do not touch time. -
Page 4: Caution
Caution Caution Be sure to connect the LAN Use a soft dry cloth to clean the Do not place heavy things on cable linked to network to the phone. Do not use any chemical the phone. LAN connection port of the solvents like wax, benzene, It may cause damage to some telephone, not to the PC-... -
Page 5: Table Of Contents
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Conventions............2 Symbols ............2 Warning ............3 Caution .............4 Main Features ............6 Checking Parts in the Package ......9 ITP-5121D/ITP-5114D (Front Side) ........ 10 ITP-5107S (Front Side)........... 10 Installing the phone ......... 10 Installing the phone ......... 11 ITP-5121D/ITP-5114D ............ -
Page 6: Main Features
How to Select Menu ............35 Application Menus ............36 Product Specifications ........39 Main Features IP Network The ITP-5121D/ITP-5114D/ITP-5107S IP phone provides voice communication through your installed data network, making installation of additional telephone lines unnecessary. Application menu © SAMSUNG Electronics Co., Ltd. - Page 7 ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide This button allows you to access the IP phone’s menu functions. The menu functions include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.
- Page 8 Hold You can use the Hold feature when you need something or another call arrives. Use this button to temporarily hold the current call until you are ready to resume the call. You can even pickup a held call at another station. Conference Calls This button is used when multiple parties need to be connected simultaneously during a phone conversation.
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Page 9: Checking Parts In The Package
IP Phone(ITP-5121D) IP phone Support Manual - If any item is missing or damaged, contact your dealer. - The above figure shows ITP-5121D as a sample. If you purchase ITP-5114D/ ITP-5107S, the relevant phone is included. © SAMSUNG Electronics Co., Ltd. -
Page 10: Itp-5121D/Itp-5114D (Front Side)
ITP-5121D/ITP-5114D (Front Side) ITP-5121D ITP-5114D (Programmable Buttons: 21) (Programmable Buttons: 14) Programmable Buttons Soft Buttons Scroll Button Status Indicator Speaker LCD screen Volume Button Redial Button Conference Button Transfer Button Navigation Buttons Dial Buttons Speaker Button Hold Button Microphone ITP-5107S (Front Side) -
Page 11: Installing The Phone
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Installing the phone ITP-5121D/ITP-5114D Connect the handset to the handset connection port of the phone. Connect the LAN cable with a network connection to the LAN connection port of the phone. Make sure the LAN cable is not connected to the PC connection port. -
Page 12: Itp-5107S
ITP-5107S Connect the handset to the handset connection port of the phone. Connect the LAN cable with a network connection to the LAN connection port of the phone. Connect the power adapter to the power connection port. Connect the plug of the power adapter to the power outlet. The phone will boot up. -
Page 13: Installing The Ip Phone Support
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Installing the IP Phone Support Using as Desktop Phone Insert the both ends of the support into two upper grooves in the bottom of the phone as shown in the figure below. Using as Wall-Mounted Phone Insert the both ends of the support into two lower grooves in the bottom of the phone as shown in the figure below. - Page 14 Take out the handset hanger, change the hanger’s direction and insert again. The above figure shows ITP-5121D as a sample. If you purchase ITP-5114D/ ITP-5107S, the relevant phone is included. © SAMSUNG Electronics Co., Ltd.
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Page 15: Adjusting Volume
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Adjusting Volume The [ Volume ] button is used for adjusting the volume of the handset, speaker, and ringer. Adjusting the Handset Volume During a call using the handset, press the [Volume ] button to increase the handset volume. -
Page 16: Adjusting Speaker Volume
Adjusting Speaker Volume During a call using the [Speaker] button, press the [Volume ] button to increase the speaker volume. Press the [ Volume] button to decrease the speaker volume. Adjusting Ring Volume To increase the ring volume, press the [Volume ] button while the phone is ringing. -
Page 17: Entering Characters
To enter letters of the alphabet the following special button is used. ‘A’ Button: Switch to capital/small letters when entering characters. The ‘A’ button of the ITP-5121D/ITP-5114D/ITP-5107S phone is located on the first button of the bottom row of the programmable buttons below the LCD screen. - Page 18 ITP-5114D An example for the ITP-5114D is shown. ‘A’ Button ITP-5107S An example for the ITP-5107S is shown. ‘A’ Button © SAMSUNG Electronics Co., Ltd.
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Page 19: Entering Characters
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Entering Characters Press the [ Volume ] button to move the cursor and insert or modify the desired letter. Press the [ Volume ] button and move the cursor one space to the right to use the same dial button letters as the previous letter used. -
Page 20: Telephone Status Indicator
Telephone Status Indicator The status indicator turns on or off according to the telephone status. Button Function Steady red. Busy/Off-hook Flashing red. Extension Ring Flashing green. Trunk Ring Flashing yellow. Recalling Flashing red. Message waiting Fast flashing red within 1 second interval. Calling Denied Button LED The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or... -
Page 21: Making A Call
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Making a Call This function is used when you want to make a call to other stations or to make an external call. Calling an Extension Number This function is used when you want to make a call to other stations. -
Page 22: Calling An Outside Number
Calling an Outside number This function is used when you want to make an external call. Pick up the handset. Press the trunk or trunk group button or dial the trunk group access code(e.g., 0). Dial the telephone number you want to call. Finish your call by replacing the handset or pressing the [End] button. -
Page 23: Using A Speakerphone
- Lift the handset while speaking to turn off the speaker and continue speaking using the handset. Finish the call, by pressing the [Speaker] button. If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system, press the [LCR] button or press the LCR access code. New Call This function allows you to disconnect the existing call and make a new call on the same line. -
Page 24: Redial
Redial This function allows you to redial the last external number dialed. To redial the last telephone number you dialed, press the [Send] button for approximately 2 seconds or press [1][9]. Pressing the [Redial] button will give you the option to review up to 10 of your previously dialed external numbers. Press the [Redial] button. -
Page 25: Save Number With Redial
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Save Number with Redial You can redial the saved number anytime. To save the number you just dialled for later use, press the [SAVE] button before hanging up. This saved number can be redialled at any time by pressing the [SNR] button or pressing [1] [7]. -
Page 26: Answering A Call
Answering a Call This function is used when you want to answer an intercom call or external call. Using a Handset This function is used when you answer a call with a handset. When the phone rings, pick up the handset. To finish the call replace the handset. -
Page 27: Call Pickup
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Call Pickup This function is used when you pickup a call that is ringing at another station. If a call rings on another station and you know the station number, you can answer the call on your phone. -
Page 28: Features Used During A Call
Features Used During a Call These convenient functions may be used during a call. Hold an Intercom Call You can put the other party on hold if another intercom call arrives or you wish to use both hands for another task and resume the call later. Press [Hold] button and replace the handset to put the current call on hold. -
Page 29: Hold An Outside Call
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Hold an Outside Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later. While you are engaged in a conversation, press the [Hold] button. -
Page 30: Transferring A Call
Transferring a Call While on an external call you can transfer the call to another internal or outside party. You can transfer your call to another extension or return to the outside party. While on a call, press the [Transfer] button. Your call is automatically put on transfer hold. -
Page 31: Conference Calls
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Conference Calls You can make a conference call of up to 5 parties including yourself. The OfficeServ system also allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single [Group Conference] programmable button. -
Page 32: Navigation Buttons
Navigation Buttons The ITP-5121D and ITP-5114D IP phones have navigation buttons for convenient use of the IP phone functions. This chapter introduces the functions available using the navigation buttons and procedures for using the various applications. Menu Button The main menu is displayed when the [Menu] button is pressed in the idle state, You can select from the presented options. -
Page 33: Send Button
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Send Button If you press the [Send] button while the [OUTGOING LOGS], [INCOMING LOGS], [SPEED DIAL], or [DIRECTORY DIAL] function is selected, the corresponding number will be dialed. - If you press the [Send] button in idle mode, you enter the [OUTGOING LOGS] menu. -
Page 34: Direction Button
Direction button These buttons are used when editing menu entries, or when moving between menu items. ∧ ] button is used Used for moving to the previous menu. > ] button is used In cases where the phone number is long, this button is used for displaying the rear part of the number which is not displayed on the LCD screen. -
Page 35: Entering Application Menus
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Entering Application Menus When the phone is in the standby mode, press the [Menu] button. The main application menu will appear on the LCD screen. How to Select Menu To select a menu items, you can use the navigation direction buttons, Volume ] button or the dial buttons. -
Page 36: Application Menus
Application Menus The main application menu will appear on the LCD screen, by pressing the [Menu] button. 1. OUTGOING LOGS 2. INCOMING LOGS ► 3. SPEED DIAL ► 4. DIRECTORY DIAL ► 5. FORWARD ASSIGN 6. ALARM ASSIGN - To use the ‘3. SPEED DIAL’ and ’5. FORWARD ASSIGN’ menu function you should consult your System Administrator. - Page 37 ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Possible problems and troubleshooting steps for your phone are described below. Check the troubleshooting steps before contacting your Authorized Samsung Reseller. The phone does not - Check to confirm that the data network cable is...
- Page 38 The Phone does not Press the Volume [ Volume ] button to adjust ring and volume is too ▶ the volume.(Refer to ‘Volume Adjustment’ low. section of the ‘Things You Should Know’ section in this guide.) Conversation quality is If you are using the speakerphone, lift the ▶...
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Page 39: Product Specifications
ITP-5121D/ITP-5114D/ITP-5107S IP Telephone User Guide Product Specifications The specifications and features of the ITP-5121D/ITP-5114D/ITP-5107S IP phone are as follows. Items Specification ITP-5121D ITP-5114D ITP-5107S Model 235(width) 206(length) 235(width) 206(length) Size(mm) 100(height) 119(height) Weight(kg) 0~45 Operating Temperature(℃) 10~90 Operating Humidity(%) AC 100 V~250 V/50~60 Hz...