Segway i2 SE User Manual
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Segway i2 SE User Manual

Personal transporter
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User Manual

Segway Personal Transporter (PT)
i2 SE
x2 SE
x2 SE Turf

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  • Page 1: User Manual

    User Manual Segway Personal Transporter (PT) i2 SE x2 SE x2 SE Turf...
  • Page 2 WARNING • Whenever you ride the Segway ® PT you risk death or serious injury from loss of control, collisions, and falls. It is your responsibility to learn how to safely ride the PT in order to reduce this risk. To ride safely you must follow all instructions in the user materials, including the User Manual and Safety Video. These materials are available at www.segwaysafety.com. • Always wear a helmet when riding. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place, and provides protection for the back of your head. • Never place anything on the Mats except your feet. Doing so could interfere with the Rider Detection system and allow the PT to travel on its own, risking running into a person or property and causing injury or damage. • Avoid obstacles and slippery surfaces that could result in a loss of balance or traction and cause a fall. • Pay attention to all Safety Warnings and Alerts from the PT. They indicate unsafe operating conditions. You must learn about and understand the PT Safety Alerts described in the User Manual and respond as instructed. • Do not get back on the PT after a Safety Shutdown until the condition that caused the Safety Shutdown has been identified and corrected. • Never let go of the PT when it is in Balance Mode because it will travel some distance on its own, give the Stick Shake Warning, then cut power to the wheels. If you let go of a PT while in Balance Mode, you risk injury to others and damage to the PT. • Never restart and ride your PT after it has indicated an empty battery condition or performed a Safety Shutdown due to low battery. The PT may not have enough power to keep you balanced, especially if you demand a lot of power at once. If you restart and continue riding, you risk falling. Also, you risk damaging your batteries, resulting in reduced battery life and capacity. • While the PT is designed to keep you upright under a variety of conditions, you can overpower the balancing capability of your PT by aggressively leaning into and ignoring the Speed Limiter. • Do not insert the power cord if the PT Charge Port is wet. • Use a surge protector when charging the PT to help protect it from damage due to power surges and voltage spikes. • Always shut down your PT and unplug the AC Power Cord before performing any maintenance or installing any part or accessory. • All PT parts must be properly installed. Never attempt to use your PT without the LeanSteer™ Frame attached and secured. Using your PT without all parts properly installed could damage your PT and result in serious injury from loss of control, collisions, and falls. •...
  • Page 3 User Manual Segway Personal Transporter (PT) i2 SE x2 SE x2 SE Turf 24010-00001 aa...

  • Page 4: Copyright, Trademarks, Patent, And Contact Information

    United States and in other countries. Those trademarks followed by ® are registered trademarks of Segway. All other marks are trademarks or common law marks of Segway. Failure of a mark to appear in this manual does not mean that Segway does not use the mark, nor does it mean that the product is not actively marketed or is not significant within its relevant market.

  • Page 5: Table Of Contents

    Recording Serial Numbers Segway PT Model Descriptions Segway PT Specifications Operating Limits Maximizing Range Setting Up Your Segway PT Unpacking Your Segway PT Assembling Your Segway PT The Segway PT How the Segway PT Works Segway PT Components and Subsystems...
  • Page 6 Riding Your Segway PT Riding Form Avoiding Hazards Step 1: Preparing for Your Ride Step 2: Powering On the Segway PT Step 3: Confirming the Beginner Setting Step 4: Before Stepping On Step 5: Stepping On Step 6: Moving Forward and Backward...
  • Page 7 How to Reach Us California Warning Obey All Laws and Regulations Limited Warranty Radio Frequency Interference Miscellaneous Regulatory Compliance Information Product Life and Recycling Patent Information Index Notes: Recommended Maintenance Schedule–i2 SE, x2 SE, x2 SE Turf Your Segway PT...

  • Page 9: Preface

    PT safely. WARNING Whenever you ride the Segway PT, you risk death or serious injury from loss of control, collisions, and falls. To reduce risk of injury, you must read and follow all instructions and warnings in the user materials.

  • Page 10: Related User Materials

    • Safety Video. A Safety Video is included on the same USB drive as the User Manual. It provides important information on how to use your Segway PT. To reduce the risk of injury, you must watch and follow all instructions and warnings in the Safety Video before you ride.

  • Page 11: Introduction

    Locate the serial number on the left side of the label. The serial number is a 12-digit number beginning with "1" (see Figure 1). Record the PT serial number in the "Your Segway PT" section of this User Manual (p. 144).
  • Page 12 To record the PT Battery serial numbers: Remove the PT Batteries from the Powerbase (see "Remove the Batteries," p. 106). Record the PT Battery serial numbers in the "Your Segway PT" section of this User Manual (p. 144). Figure 3: Location of PT Battery Serial Number...

  • Page 13: Segway Pt Model Descriptions

    Table 1 lists the Segway PT models described in this manual. i2 SE The i2 SE model is optimized for For more information about how the Segway PT works, and the name and indoor/outdoor use in a wide variety location of PT components, see "The Segway PT" (p. 25).

  • Page 14: Segway Pt Specifications

    16 - 24 mi (26 - 39 km) 9 - 12 mi (14 - 19 km) Turning Radius Zero. The wheels can rotate in opposite directions, enabling the Segway PT to turn in place. Tire Inflation Pressure 15 psi (1.03 bar) 4 psi (.275 bar)
  • Page 15 * See "Weight Limits for Riders and Cargo" (p. 14) for more information on weight limits. ** See "Maximizing Range" (p. 16) for more information on maximizing the distance you can travel on your Segway PT, and factors that can increase or reduce your range.

  • Page 16: Operating Limits

    • To reduce the risk of damage to the Segway PT Dynamic Weight Limits To keep the Segway PT and rider upright, the Segway PT must always have enough power to be able to drive its wheels forward and backward. WARNING Exceeding the weight limits, especially when combined with other variables that require more power, will increase your risk of falling or damag- ing the Segway PT.
  • Page 17 The total weight of any handlebar payload plus any other attachments hanging from the handlebar must not exceed 10 lbs (4.5 kg). WARNING Exceeding the handlebar cargo limit interferes with the Segway PT's balancing ability and could cause the Segway PT to accelerate forward, risking injury and/or damage to the Segway PT.

  • Page 18: Maximizing Range

    Maximizing Range Maximum range distances are provided in Table 2 (p. 12). The range of your Segway PT is affected by many variables, including: • Terrain: Riding on smooth, flat terrain improves range, and riding on hilly terrain and unpaved surfaces reduces range.

  • Page 19: Setting Up Your Segway Pt

    WARNING Always shut down your Segway PT and unplug the AC Power Cord before performing any maintenance or installing any part or accessory. Adhere to torque specifications when tightening fasteners. Over tightened or under tightened fasteners could malfunction, leading to damage or serious injury.
  • Page 20 Assembling Your Segway PT (cont.) To Set Up your Segway PT, follow the procedures below in the order listed. For the name and location of specific PT components, see "Segway PT Components and Subsystems" (p. 27). Prepare the LeanSteer Frame Tool Required: None The LeanSteer Frame is collapsed to its shortest length for shipping.
  • Page 21 LeanSteer Frame and/or maintain torque on the fasteners could lead to an unexpected change in steering and result in serious injury and/or damage to your Segway PT from loss of control, collisions, and falls. To attach the LeanSteer Frame to the Powerbase: Make sure the PT is unplugged and powered off.
  • Page 22 Assembling Your Segway PT (cont.) With the Segway PT powered down (OFF), lean the LeanSteer Frame fully left and right, until it touches each fender (see Figure 6). Ensure the LeanSteer Frame returns to a straight, upright position. Check the fasteners to be sure they are tight.
  • Page 23 Dock the InfoKey Controller Tool Required: None To dock the InfoKey Controller: Make sure the Segway PT is unplugged and powered off. Ensure the InfoKey Controller Dock Adapter is installed (see "Install the InfoKey Controller Dock," p. 20). Figure 8: Dock the InfoKey Controller Slide the InfoKey Controller up into the InfoKey Controller Dock.
  • Page 24 Refer to "Segway PT Batteries" (p. 85) for battery-related safety precautions and handling instructions. NOTICE To avoid risk of damage, do not use power tools. Use only Segway approved fasteners. Tool Required: Torque wrench with 3 mm bit To install the Batteries: Make sure the Segway PT is unplugged and powered off.
  • Page 25 Charge the Batteries NOTE: The PT Batteries should be charged for at least 12 hours prior to first use. For detailed instructions on charging the PT Batteries, see "Charging Your Batteries" (p. 87).

  • Page 27: The Segway Pt

    This chapter describes how the PT works. It includes: • Information about PT components and subsystems How the Segway PT Works The PT works like the human body, using technology called dynamic stabilization to maintain its balance and move forward or backward. When walking, if you lean forward, you take a step forward to keep your balance.
  • Page 28 Compensation increases, as well. Beginner Setting Mount/Dismount Feature The Segway PT LeanSteer technology was designed to provide responsive steering. The software includes a feature to help new riders easily learn how to mount and dismount the PT without unintentionally initiating a turn.

  • Page 29: Segway Pt Components And Subsystems

    PT and result in serious injury from loss of control, collisions, and falls. WARNING Do not modify the Segway PT. Modifications to the PT could interfere with the operation of the PT, could result in serious injury and/or damage, and could void the Segway PT Limited Warranty.
  • Page 30 The Fenders on the PT are designed to protect the rider from debris and to safeguard the rider while leaning into turns. WARNING Do not remove fenders or ride a Segway PT that has its fenders removed. Doing so could result in loss of control and/or serious personal injury.
  • Page 31 • Balance Indicator lights provide visual feedback about whether or not the PT is ready for you to step on. • Charge Indicator lights provide Battery charge status information for the PT Batteries when the Segway PT is plugged into AC power.
  • Page 32 Segway PT Components and Subsystems (cont.) Balance Indicator Lights Five Balance Indicator lights are located on the Console. These lights provide visual feedback about the balancing status of the PT, and help the rider de- termine when it is safe to step onto the Mats (see Figure 16).
  • Page 33 Balance Indicator lights on the forward part of the Console are pulsing or rotating green and your InfoKey Controller displays a happy face. For information on how to put your PT into Balance Mode, see “Riding Your Segway PT,” p. 61.
  • Page 34 Segway PT Components and Subsystems (cont.) Battery Charge Indicator Lights Two Battery Charge Indicator lights on the Console indicate the charge status of the Batteries when the PT is plugged in. The front Battery Charge Front Rear Indicator light corresponds to the front Battery and the rear Battery Charge Indicator light corresponds to the rear Battery (see Figure 17).
  • Page 35 Rider Detect Sensors WARNING To prevent a riderless PT from traveling on its own, never let go of it while it is in Balance Mode. It will travel some distance on its own before shutting down, risking injury to others and damage to the PT. WARNING Never place anything on the Mats, except your feet.
  • Page 36 Segway PT Components and Subsystems (cont.) Controller Boards The two Controller Boards receive input from the PT’s Batteries, Motors, Rider Detect Sensors, LeanSteer Sensors, rate, and tilt sensors. Based on this input, the Controller Boards send commands to the Motors that turn the Wheels.
  • Page 37 Motors Each Wheel is independently driven by redundant, high-speed electric Motors that are quiet and efficient. Each Motor is computer controlled to precisely regulate the PT’s motion. Each Motor is wound as two separate electrical circuits, capable of indepen- dent operation, acting as one mechanical entity. If either winding in a Motor fails, the PT will perform a Safety Shutdown.
  • Page 38 Segway PT Components and Subsystems (cont.) Balance Sensor Assembly The Balance Sensor Assembly contains five angular rate sensors (solid state gyroscopes) and two tilt sensors. The Balance Sensor Assembly sends infor- mation about the PT’s orientation to the Controller Boards. All sensors are constantly monitored by the PT to ensure each is operating correctly.
  • Page 39 PT is powered down. PT Running Lights are not user-serviceable; if there are any problems with the Running Lights, contact your Segway dealer. WARNING To ride safely, you must be able to clearly see what is in front of you and you must be clearly visible to others.
  • Page 40 Batteries The two PT Batteries are sealed units (when properly installed) that require no maintenance other than proper charging and storage. The Batteries are interchangeable and can each be installed in either the front or rear of the Powerbase. For the PT to operate, both Batteries must be installed, and both must be of the same chemistry/manufacture type.

  • Page 41: The Infokey Controller

    The InfoKey Controller Beginner Button Information Display Button This chapter describes how the InfoKey Controller works. It includes: • A description of the InfoKey Controller and its display, buttons and icons, and functionality. Display InfoKey Controller Use the InfoKey Controller to operate and monitor your PT. The InfoKey Con- troller has four buttons around the outer edge and a display in the center.
  • Page 42 The InfoKey Controller display provides status information such as messages (time, distance, speed, etc.) Wrench Icon and warnings, through various icons (see Figure 25 and Table 5). (Service) Warning Icon Segway PT Battery Gauge Face Icons InfoKey Controller Low Battery...
  • Page 43 Indicates the PT is plugged in to AC power. (p. 87) InfoKey Controller Indicates the InfoKey Controller battery must be replaced. (p. 115) Low Battery Segway PT Indicates the amount of power remaining in the PT Batteries. (p. 90) Battery Gauge Warning Indicates a warning condition caused by factors such as aggressive riding, system operating outside of temperature range, rider lifting foot off of Mat, etc.
  • Page 44 InfoKey Controller (cont.) Power/Standby Button Functions The following functions can be performed using the Power/Standby button. Powering On and Off To power on the PT: Stand no more than 15 ft. (5 m) from your PT. To power on, tap the Power/Standby button. To power off, press the Power/Standby button for 2 seconds.
  • Page 45 Beginner Button Functions The following functions can be performed using the Beginner button. Enabling and Disabling the Beginner Setting To disable the Beginner Setting, confirm that the Beginner icon (turtle) is displayed, then tap the Beginner button. The Beginner icon will no longer show in the Display.
  • Page 46 The speed/distance format flashes, and shows distance traveled. • Odometer The speed/distance format does not flash, and shows total distance traveled on the Segway PT. NOTE: After replacing the InfoKey Battery, all information will revert to default. Trip distance/average speed will reset to "0." Odometer will not reset.
  • Page 47 Setting and Resetting Information The following procedures are covered in this section: • Setting time format, hour and minute • Setting speed/distance format, date format, year, month, and day • Resetting average speed • Resetting trip distance Setting Time Format, Hour, and Minute Set Time Format (12- or 24-hour Clock) Tap the Information Display button until the time displays.
  • Page 48 InfoKey Controller (cont.) Setting Speed/Distance Format, Date Format, Year, Month, and Day (cont.) Set Date Format (MO.DA or DA.MO) Select the MO.DA (Month.Day) or DA.MO (Day.Month) format by tapping the Security button until the desired format is displayed. Tap the Information Display button to confirm and advance to the year setting. Set Year Select the year by tapping the Security button until the desired year is displayed.
  • Page 49 Shutdown Timeout: Shutdown timeout is the period of time the PT will remain powered on in standby mode. Tapping the Security button will cycle through the available shutdown timeouts: 4 seconds, 30 seconds, 1 minute, 5 minutes, 15 minutes. Pressing the Information Display button will save your selected timout setting and return the InfoKey controller to normal operation.
  • Page 50 InfoKey Controller (cont.) Button Combination Functions The following functions require you to simultaneously push a combination of InfoKey Controller buttons. Unlocking and Locking the Beginner Setting For your first ride, the PT is set to operate exclusively with the Beginner Setting enabled. If the Beginner icon (turtle) does not display, do NOT ride the PT until you enable the Beginner Setting.
  • Page 51 Activating the Training Safety Shutdown WARNING Before you demonstrate a Safety Shutdown for training purposes, you must read "Safety Shutdown" (p. 57) and watch the Safety Video. Information Display button The purpose of demonstrating a Safety Shutdown is to introduce the rider to the experience while in a predictable, controlled environment with a spotter.

  • Page 53: Safety Alerts

    Safety Alerts This chapter describes the Segway PT’s safety alerts. The safety alerts include: • Speed Limiter • Stick Shake Warning • Safety Shutdown It is important that you recognize these alerts and know how to respond appropriately before you ride your PT.

  • Page 54: Speed Limiter

    Speed Limiter When you approach the maximum allowed speed, the PT’s Speed Limiter will push the Handlebar back to slow you down (see Figure 27). WARNING Riding against the Handlebar can cause loss of control, collisions, falls, and injury. The PT’s Speed Limiter is an alert that you are moving too fast! When the Speed Limiter pushes the Handlebar back, stop leaning forward and slow down.
  • Page 55 NOTE: Conditions that may cause the Speed Limiter to activate when you are travel- ing at less than the maximum speed allowed for your operating mode include: • Riding up or down a steep hill • Riding on bumpy terrain • Riding with fewer than three Rider Detect Sensors depressed • The first few seconds after you power on and step on the Powerbase • Low Battery charge...

  • Page 56: Stick Shake Warning

    Stick Shake Warning One of the ways that the PT notifies you when you are at risk of falling is by shaking the Handlebar and making growling noises. This is called the Stick Shake Warning. The Stick Shake Warning can occur in conjunction with, or independent of the Speed Limiter and Safety Shutdown alert, depending on your riding situation (see Figure 29).
  • Page 57 When riding, the Stick Shake Warning occurs if you demand too much Table 7: Stick Shake Warning With a Rider on Mats power from the PT. The Stick Shake Warning can happen when riding on a Possible Causes Recommended Action steep slope, over rough terrain, against an obstacle, or when accelerating Riding aggressively, Ride more smoothly and slowly.
  • Page 58 Stick Shake Warning (cont.) Table 8: Stick Shake Warning With No Rider on Mats Possible Causes Recommended Action Rider Off Moving a PT too When moving your PT in Rider- You do not have to be riding the PT for the Stick Shake Warning to occur. The quickly with no rider less Balance Mode, you must Stick Shake Warning occurs if the PT is moved too quickly while in Riderless on the Powerbase...

  • Page 59: Safety Shutdown

    Safety Shutdown WARNING Do not get back on the Segway PT after a Safety Shutdown until the condition that caused the Safety Shutdown has been identified and corrected. WARNING Never restart and ride your Segway PT after it has indicated an empty Battery condition or performed Safety Shutdown due to low Battery.
  • Page 60 Theft detection systems, such as the type used in some libraries and retail stores can interfere with the Segway PT’s ability to balance and/or cause the PT to perform a Safety Shutdown. Do not ride within 5 feet (1.5 meters) of any theft detection system.
  • Page 61 Empty Battery Condition The PT notifies you of a pending empty Battery condition before starting a Safety Shutdown. An unhappy face icon displays on the InfoKey Controller, the PT’s speed is limited, and the PT emits a warning tone. Whenever the PT notifies you of a pending empty Battery condition, come to a controlled stop and safely step off of the PT before the Safety Shutdown begins.

  • Page 63: Riding Your Segway Pt

    Riding Your Segway PT This section describes how to ride the Segway PT. It discusses riding for the first time and gives guidelines and helpful hints for all rides. Follow these steps to learn to ride your PT. It is important that you practice riding in a controlled, familiar environment until you are comfortable using your PT and InfoKey Controller.

  • Page 64: Avoiding Hazards

    Avoiding Hazards The PT is highly maneuverable and allows you to easily navigate around ob- stacles. However, to prevent the loss of traction, you must always be care- ful when riding and learn to identify and avoid slippery, icy, or wet surfaces, loose materials (sand/gravel), steep slopes, and obstacles.

  • Page 65: Avoiding Trips

    Avoiding Trips Trips occur when the PT’s Wheels or Powerbase encounter an obstacle or ter- rain change that prevents the PT from moving, bringing it to an abrupt stop and potentially causing a fall. • Avoid holes, curbs, steps, and other obstacles. • Avoid riding over any surface where the bottom of the PT may strike any object.
  • Page 66 Avoiding Tips (cont.) • Stay centered on narrow sidewalks or elevated paths. • Avoid turning when maneuvering backward. • Make sure that one Wheel does not drop off a curb. Figure 36: Do Not Drop a Wheel off a Curb...

  • Page 67: Step 1: Preparing For Your Ride

    Step 1: Preparing for Your Ride To prepare for your first ride: Select an appropriate area for your first ride. This area may be indoors or outdoors and should measure at least 12 feet by 12 feet (4 meters by 4 meters). It must have a level, smooth riding surface with good traction and should be free of obstructions and away from vehicles, bicycles, pets, small children, and other distractions.

  • Page 68: Step 2: Powering On The Segway Pt

    Step 2: Powering On the Segway PT Using the InfoKey Controller, power on your PT by pressing the Power/ Standby button. The Power/Standby button is located on the bottom left- hand side of the InfoKey Controller. You will hear a tone from the PT and the Balance Indicator lights will illuminate to indicate the power is ON and the PT is in Standby Mode.

  • Page 69: Step 3: Confirming The Beginner Setting

    Turtle icon WARNING For your first ride, the Segway PT is set to operate exclusively with the Beginner Setting enabled. If the Turtle icon does not display, DO NOT ride the PT until you enable the Beginner Setting. See "InfoKey Controller Buttons and Display"...

  • Page 70: Step 4: Before Stepping On

    Step 4: Before Stepping On The Segway PT is on, but it is not balancing. While standing behind the PT, center the Handlebar and level the Powerbase. Use the Balance Indicator lights to help you. If any of the four outer Balance Indicator lights are red, tilt the Powerbase or Handlebar in the opposite direction of the light(s).

  • Page 71: Step 5: Stepping On

    Step 5: Stepping On Before you attempt to step on for the first time: • Have your spotter stand in front of the PT, face you, and hold the Handlebar securely with both hands. Your spotter should be pre- pared to firmly hold the PT to keep it from moving. • Remember, the PT will move forward, backward or turn if you move the Handlebar.
  • Page 72 Step 5: Stepping On (cont.) Figure 44 shows the displays that appear on the Console and the InfoKey Controller as you step onto the PT. Ready for rider to step on the PT Rider on PT in Balance Mode Figure 44: Stepping On Keep the Powerbase level to remain stationary.

  • Page 73: Step 6: Moving Forward And Backward

    Step 6: Moving Forward and Backward The Segway PT moves forward and backward in response to changes in your position. When standing on the Powerbase, to move forward or backward: With your spotter available to assist you, slowly lean forward and feel the PT move forward.

  • Page 74: Step 7: Stopping

    Step 7: Stopping Stop the Segway PT by shifting your weight away from the direction you are moving. To stop the PT: When you are moving forward, gently shift your hips back (as if you are preparing to sit down) to bring the PT to a stop.

  • Page 75: Step 8: Turning

    Step 8: Turning The Segway PT turns in the direction that you lean the Handlebar. You turn the PT by leaning the Handlebar left or right. Turning In Place First, practice turning in place. To turn in place, slowly pivot the Handlebar to the side in the direction that you want to turn.

  • Page 76: Step 9: Stepping Off

    Step 9: Stepping Off When you are ready to step off the Segway PT for the first time, your spotter should hold the Handlebar. Remain stationary by keeping your weight centered over the Wheels and Powerbase and keep the Handlebar vertical. To step off the PT: Without leaning backward or to the side, step off the PT, one foot at a time.

  • Page 77: Step 10: Securing Your Segway Pt

    Step 10: Securing Your Segway PT The Segway PT provides a Security function in case you need to leave your PT unattended. The Security function includes an alarm and uses the motors to make it difficult to move your PT.

  • Page 78: Step 11: Powering Off The Segway Pt

    Step 11: Powering Off the Segway PT Power off the Segway PT by pressing and holding the Power/Stand- by button on the InfoKey Controller for two seconds. The display on the InfoKey Controller will show a sleepy face and the PT will emit a tone as it powers off.

  • Page 79: Practice Riding

    Practice Riding You will need to become very familiar with your Segway PT before you attempt to ride outside of your controlled practice environment. The more you practice, the safer you will be when you move into new places. Remember the following as you practice: • Use the Beginner Setting and ride in areas free of obstacles and...

  • Page 80: Navigating Terrain

    Navigating Stairs and Curbs WARNING If the Wheels slip while guiding the Segway PT up or down stairs or curbs, the PT may exit Riderless Balance Mode and enter Standby Mode. The PT will not "assist" you in moving up or down the stairs while in Standby Mode. Slowly and carefully guide your PT down the stairs.

  • Page 81: Riding Etiquette

    Step off of the Mats. Check the Console and verify the PT is in Riderless Balance Mode (see Table 3, p. 31). Walk around so you are in front of the PT. Carefully guide the PT to the stairs and align the Wheels perpendicu- lar to the stairs or curb.

  • Page 82: Riding Tips And Safety Guidelines Recap

    Riding Tips and Safety Guidelines Recap The Segway PT's unique balancing ability and ease of use may lead you to become overconfident. If you exceed the ability of the PT to balance, such as by riding over obstacles, uneven terrain, slippery surfaces, loose materials, or steep slopes, you can very quickly lose control, leading to collisions, falls, and injury.
  • Page 83 • Wear a helmet. Whenever you ride your PT wear a helmet that fits properly with the chin strap in place. Use an approved bicycle or skateboard helmet that provides protection for the back of your head. Depending on riding conditions and your riding experience, consider using additional protective equipment such as gloves, eye protection, wrist guards, and knee pads.
  • Page 84 Riding Tips and Safety Guidelines Recap (cont.) • Do not wear loose clothing that can catch in the Tires and prevent proper steering. • No passengers. The PT is for one rider. Do not ride double or carry any passengers. Do not carry a child in your arms or in a child carrier while riding.
  • Page 85 Do not attempt to carry any object in your hand(s). If you need to carry any object, use a cargo accessory that is recommended by Segway or a securely attached backpack with both shoulder straps in place.

  • Page 86: Report All Incidents

    As a general rule, Segway recommends that riders be at least 16 years of age. Keep in mind, all Segway PT riders must weigh at least 100 lbs in order to activate the rider detect system.

  • Page 87: Segway Pt Batteries

    • Use only charging devices approved by Segway and never attempt to bypass or override their charging protection circuits. • Do not wash the Segway PT with a power washer or high pressure hose. Avoid getting water into the Charge Port. Always close the Charge Port Cover after charging.
  • Page 88 • Do not submerge the Batteries or powerbase in water. If you suspect the Batteries or powerbase have been submerged or experienced water intrusion, call Segway Technical Support immediately at 1-866-473-4929, prompt #2. Until you receive further instructions, store the PT upright, outdoors, and away from flammable objects. Do not attempt to remove the batteries. Do not plug the Power Cord into the PT.

  • Page 89: Charging Your Batteries

    Charging Your Batteries In order to maintain the best performance from your Segway PT Batteries, fully charge the Batteries for at least 12 hours once a month, or once every 12 hours of operation—whichever comes first. Charge your Batteries only when they are within the specified charging temperature range (see "Battery Specifications,"...
  • Page 90 Charging Your Batteries (cont.) Charge Port WARNING Do not insert the Power Cord plug if the Charge Port, Power Cord, or AC Power outlet is wet. To charge the Batteries: Put your PT in a clean, dry place, within the recommended charging temperature range.
  • Page 91 Close the Charge Port Cover. CAUTION Always keep the Charge Port Cover closed, except when you are charging the Segway PT. Closing the Charge Port Cover prevents water, dirt, dust, and other contaminates from entering the Charge Port and causing damage to your PT.

  • Page 92: Regenerative Braking

    Regenerative Braking The Segway PT has a regenerative braking system that charges the Batteries when descending a hill or slowing down. When you ride down a hill, you may notice an increase in the Battery charge level. If your Batteries are already completely full at the top of a hill, when you descend, you may feel the Speed Limiter engage to keep the PT from overcharging its Batteries.
  • Page 93 Surface Charge (Partial Charge) Whenever you do not fully charge the PT’s Batteries, surface charge or partial charge may affect the accuracy of the Battery charge level display, causing it to show a higher charge level than actually exists. After you power on, check the Battery charge level display and then ride for at least three or four minutes and check the Battery charge level display again.
  • Page 94 Recalibrating the Battery Charge Level Display WARNING Do not ride your Segway PT to full Battery depletion. To safely discharge Batteries below the bottom bar, you should leave your PT powered on in Balance Mode leaning against a wall in a secure location.
  • Page 95 Batteries to warm or cool If the batteries on your Segway PT become too hot or too cold while riding, to within the the PT may activate a safety alert (see "Safety Alerts," p. 51). If you get a recommended safety alert soon after you begin riding in cold weather (below 32°...

  • Page 96: Replacing Batteries

    Replacing Batteries Your Segway PT is powered by two rechargeable Li-ion Batteries. With normal usage and proper maintenance, Batteries should last the equivalent of 600 to 1000 full charges. As your Batteries near the end of their useful life, they need more frequent charging and your PT’s range will be reduced.

  • Page 97: Battery Transportation, Shipping, And Disposal

    Battery Transportation, Shipping, and Disposal If you are transporting your Segway PT, protect the Batteries to avoid damage. Do not expose the Batteries to direct heat or moisture, and avoid heavy vibration during transportation. WARNING Do not use or transport a Battery if the casing breaks open, leaks any substance, becomes excessively hot, or if you detect an unusual odor.

  • Page 99: Maintaining Your Segway Pt

    • Important operating tips WARNING Before you perform any of the following procedures, verify that the Segway PT is powered off and unplugged. It is not safe to perform these procedures while the Segway PT is powered on or charging.

  • Page 100: Maintaining Tires And Wheels

    Check tire inflation pressure regularly (see "Checking Tire Inflation Pressure," p. 107). Improperly inflated Tires will result in less than optimal range. If tire inflation pressure in either Tire is not at the level stated in the "Segway PT Specifications" (p. 12) for your PT model, inflate the Tire to the specified pressure.

  • Page 101: Cleaning Your Segway Pt

    Avoid Submerging Your Segway PT WARNING Do not wash the Segway PT with a power washer or high pressure hose. Avoid getting water into the Charge Port. Always close the Charge Port Cover after charging. Avoid exposure to heavy downpours or extended periods of heavy rain (including during riding, storage, or when transporting).

  • Page 102: Storing Your Segway Pt

    Storing Your Segway PT To store your Segway PT for the Winter or long periods of time, do the following to ensure it will always be ready to supply you with maximum performance: Segway PT • Store your PT (and its Batteries) indoors, in a place that is free of moisture and humidity, with an ambient temperature of -4°...

  • Page 103: Servicing Your Segway Pt

    WARNING • Always shut down your Segway PT and unplug the AC Power Cord before performing any maintenance or installing any part or accessory. • Do not attempt to open the Powerbase or Console. There are no user-serviceable parts inside. By opening the Powerbase or Console you risk electric shock injury.

  • Page 104: Parts Diagram

    Parts Diagram Handlebar InfoKey x2 SE Fender Frame x2 SE Fender Leansteer x2 SE Tire/Wheel/Cap Mats Console Cover i2 SE Fender Stem/Trim Front Fascia/Trim i2 SE Tire/Wheel/Cap Powerbase Rear Fascia Figure 63: i2 SE/x2 SE Replacement Parts Diagram Batteries...
  • Page 105 Replacing Parts If a part breaks or needs replacement, or if you have a question about PT replacement parts, contact an Authorized Segway Dealer or Distributor. For a list of Dealers and Distributors, visit www.segway.com. See your Segway PT Limited Warranty/Guarantee for a list of owner- replaceable parts.

  • Page 106: Service Procedures

    Service Procedures Use the following procedures when instructed to do so in "Troubleshoot- ing the Segway PT" (p. 119). The tools provided with your PT are intended to assist with these procedures. However, additional tools, such as a torque wrench, will be necessary to perform some of these procedures correctly.
  • Page 107 Tool Required: 3 mm hex wrench To remove the Handlebar from the LeanSteer Frame: Make sure the Segway PT is unplugged and powered off. Using the 3 mm hex wrench, remove the three fasteners that se- cure the Handlebar Clamp to the LeanSteer Frame.
  • Page 108 Service Procedures (cont.) Remove the Batteries WARNING Refer to "Segway PT Batteries" (p. 85) for battery-related safety precautions and handling instructions. Tool Required: 3 mm hex wrench To remove the Batteries: Make sure the Segway PT is unplugged and powered off.
  • Page 109 Checking Tire Inflation Pressure WARNING Inflate Tires to the correct pressure (see "Segway Specifications," p. 12). Overinflating or under inflating Tires can increase your risk of traction loss, possibly resulting in injury or falls. NOTE: The valve stem is visible on the x2 SE. You do not need to tip the x2 SE on its side to check or adjust Tire inflation pressure.
  • Page 110 Tools Required: 13 mm socket wrench To remove the i2 SE Tire/Wheel assembly: Make sure the Segway PT is unplugged and powered off. Tip the PT on its side so the Wheel you want to remove is facing up, and the bottom wheel rests against a smooth, clean surface.
  • Page 111 Tools Required: 13 mm socket, torque wrench Wheel Cap To install the i2 SE Tire/Wheel assembly: Make sure the Segway PT is unplugged and powered off. Ensure the PT is on its side, and the Wheel mounting surfaces are clean of debris.
  • Page 112 To remove the i2 SE Fenders: Make sure the Segway PT is unplugged and powered off. Remove the Tire/Wheel Assembly (see "Remove the i2 SE Tire/ Wheel Assembly," p. 108). Remove the four fasteners that attach the Fender to the Gearbox.
  • Page 113 Remove the x2 SE Tire/Wheel Assembly Tools Required: 13 mm socket wrench Make sure the Segway PT is unplugged and powered off. Tire/Wheel Assembly Tip the PT on its side so the Wheel you want to remove is facing up, and the bottom wheel rests against a smooth, clean surface.
  • Page 114 28 mm Fasteners To remove the x2 SE Fender and Frame assembly from the PT: Make sure the Segway PT is unplugged and powered off. Remove the three 28 mm fasteners using a 4 mm hex wrench (see Figure 72).
  • Page 115 8 mm fasteners Remove the x2 SE Turf Tire/Wheel/Spacer/Hub Adapter Make sure the Segway PT is unplugged and powered off. Tip the PT on its side so the Wheel you want to remove is facing up, and the bottom wheel rests against a smooth, clean surface.
  • Page 116 Remove/Install the Mats Tools Required: None To remove a Mat: Make sure the Segway PT is unplugged and powered off. Lift the Mat off the Powerbase. To install a Mat: Make sure the Segway PT is unplugged and powered off.
  • Page 117 Tool Required: Coin or flathead screwdriver To replace or reseat the InfoKey Controller battery: Make sure the Segway PT is unplugged and powered off. Remove the InfoKey Controller from the Dock and unscrew the InfoKey Controller Dock Adapter (see "Undock the InfoKey Controller,"...
  • Page 118 Tool Required: 3 mm hex wrench, torque wrench with 3 mm bit To remove the InfoKey Controller Dock: Make sure the Segway PT is unplugged and powered off. Using a 3 mm hex wrench, remove the fastener holding the InfoKey Controller Dock to the LeanSteer Frame.
  • Page 119 Undock the InfoKey Controller Tool Required: None To undock the InfoKey Controller: Make sure the Segway PT is unplugged and powered off. Press the Release Tab at the bottom of the InfoKey Controller Dock. Figure 78: Undock the InfoKey Controller...

  • Page 121: Troubleshooting The Segway Pt

    121 WARNING Tire/Wheel assembly is loose and/or page 122 Always shut down your Segway PT and unplug the AC Power Cord before wobbles. performing any maintenance or installing any part or accessory. Segway PT pulls to one side when riding.
  • Page 122 Troubleshooting Procedures (cont.) Segway PT Will Not Power On Problem: Your Segway PT will not power on when you press the InfoKey Controller Power/Standby button. Review the following service procedures prior to troubleshooting this problem: • “Remove the Batteries” (p. 106) • “Install the Batteries”...
  • Page 123 Segway PT Will Not Enter Balance Mode Problem: Your Segway PT will not enter Balance Mode. Review the following information prior to troubleshooting this problem: • “Balance Mode/Riderless Balance Mode” (p. 31) • “Riding Your Segway PT” (p. 61) Recommended Action: Confirm power has been turned on.
  • Page 124 Recommended Action: Make sure the Segway PT is unplugged and powered off. Remove the Wheel Cap (i2 SE only) by pressing down on the outside edge, and lifting the opposite outside edge with your fingers or a plastic wedge. Tighten the Wheel Nuts.
  • Page 125 If either Tire is not set at the proper tire inflation pressure, inflate the Tire or Tires until both are at equal and correct pressure. Distribute your weight evenly on both feet. If you put more weight on one foot, the Segway PT will pull in that direction.
  • Page 126 If there is no visible Tire damage, check to make sure the Tire valve stem core is tight. Tighten the valve stem if necessary. Inflate the Tire and check for leaks. If the Tire goes flat or will not maintain inflation pressure, contact your Segway Dealer.
  • Page 127 Problem: Theft detection systems, such as the type used in some libraries and retail stores can interfere with the Segway PT’s ability to balance and/ or cause the PT to perform a Safety Shutdown. Do not ride within 5 feet (1.5 m) of any theft detection system. These systems may not always be visible.
  • Page 128 The Segway PT Will Not Power Down Problem: Your Segway PT will not power down when you press and hold the Power/Standby button on the InfoKey Controller. Review the following service procedure prior to troubleshooting this problem. • "Remove/Install the Mats" (p. 114) • "Replace the InfoKey Controller Battery"...

  • Page 129: Infokey Controller Error Icons

    PT is plugged Cord. If the Segway WARNING PT has powered off, Do not step onto the Segway PT Mats until you have cleared all error power on again. conditions and have confirmed the PT is in Balance Mode. Startup Error Conditions...
  • Page 130 InfoKey Controller Error Icons (cont.) Table 15: Icon for Balance Mode Errors Balance Mode Error Conditions Display Icon Description Recommended Action If you unsuccessfully attempt to enter Balance Mode and step onto the Mat, Powerbase Remove your foot the icon shown in Table 15 will appear on the InfoKey Controller. is not level, from the Mat.
  • Page 131 Reduced Performance Levels Table 16: Icon for Reduced Performance Level When the Segway PT is operating at reduced performance levels due to Display Icon Description Recommended an error condition, the icon shown in Table 16 will appear on the InfoKey Action Controller.
  • Page 132 Display Icon Description Recommended Action During normal riding, if the Segway PT detects a fault in any of its redundant The system The rider has subsystems, the icon shown in Table 17 will appear on the InfoKey Controller. has detected approximately 10 When such a fault is detected, the PT performs a Safety Shutdown.
  • Page 133 Pitch or Roll Angle Exceeded Table 18: Icon for Tilt Limits Exceeded If the Segway PT shuts down because a forward/backward (pitch) or side Display Icon Description Recommended (roll) tilt limit was exceeded, or no Rider Detect sensors were depressed Action while the PT was moving at speed, the icon shown in Table 18 will appear on...
  • Page 134 Table 19: Icon for System Faults System Faults Display Icon Description Recommended Action If the Segway PT detects a system fault, the icon shown in Table 19 will appear There is a Power on the on the InfoKey Controller. fault in the Segway PT.

  • Page 135: Contact And Legal Information

    Report All Incidents If you or any other user of your Segway PT is involved in an accident, or if your PT performs in a way that you do not intend or in a way that it is not supposed to, contact Segway Customer Care.

  • Page 136: Limited Warranty

    United States FCC Part 15 Class B Radio Frequency Interference (RFI) Statement The Segway PT has been tested and found to comply with the limits for Class B digital devices pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. The Segway PT generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the User Materials may cause harmful interference to radio communications.

  • Page 137: Miscellaneous Regulatory Compliance Information

    Canada The Segway PT is a Class B digital apparatus that complies with Canadian ICES-3/NMB-3B. Cet appareil numérique de la classe b est conforme à la norme ICES-3/NMB-3B du Canada. The Segway PT complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 138 Miscellaneous Regulatory Compliance Information (cont.) Other Standards The Segway PT also complies under the applicable sections of the following: • CAN/CSA-C22.2 No. 60950-1-03 Safety of Information Technology Equipment • CAN/CSA-C22.2 No. 68-09 Motor-operated appliances (household and commercial) • CAN/CSA-C22.2 No. 94-M91 Special purpose enclosures • UL 60950-1 Information Technology Equipment –...
  • Page 139 • FCC 47 CFR Part 15, Subpart A (General), B (Unintentional Radiators), C (Intentional Radiators), Class B • ICES-003 Interference-Causing Equipment Standard – Digital Apparatus, Class B • EN 55011 Industrial, scientific and medical (ISM) radio-frequency equipment – Electromagnetic disturbance characteristics, Group I Class B • EN 55022 Information technology equipment –...

  • Page 140: Product Life And Recycling

    Disposal The Li-ion Batteries used in the Segway PT can be recycled. Recycle or dispose of Batteries in accordance with local environmental regulations. Do not place in fire or incinerate. For more information, contact Segway at 1-866-4SEGWAY (1-866-473-4929), or visit our website at www.segway.com.

  • Page 141: Index

    95 Checking Tire inflation Tire/Wheel 109, 111, 113 remove 105 install 22 pressure 107 remove 106 Cleaning your Segway PT 99 Laws and regulations 133 i2 SE description 11 replace 94 Console 29 LeanSteer Frame Indicator lights shipping/transporting 95...
  • Page 142 56 Pre-ride checklist IBC rider on 54 will not power down 126 Product Life 138 Storing your Segway PT 100 will not power on 120 Safety Alerts 51 Structural weight limits 15 Turning radius 12 Safety messaging 8...

  • Page 143: Notes

    Notes:...

  • Page 144: Recommended Maintenance Schedule-I2 Se, X2 Se, X2 Se Turf

    Function check: InfoKey battery level    Function check: Inspect LeanSteer for damage    Key:  = required, 2 = Performed by Level 2 trained Segway Certified Technician only, 3 = Performed by Level 3 trained Segway Certified Technician only...
  • Page 145 Replace components and update software as necessary  Key:  = required; 2 = Performed by Level 2 trained Segway Certified Technician only; 3 = Performed by Level 3 trained Segway Certified Technician only Tire Wear Excess tire wear is determined as follows: • Model i2 SE –...

  • Page 146: Your Segway Pt

    Your Segway PT Write down the important information below for quick access if needed. PT Serial Number PT Battery Serial Number InfoKey Controller Serial Number Dealer Name Dealer Contact Dealer Address Dealer Web/Email/Phone Owner Name Owner Address Owner Email/Phone...
  • Page 147 Pre-Ride Checklist – i2 SE, x2 SE, x2 SE Turf Perform the following checks on your PT before each ride:  Check tire pressure 15 PSI – i2 4 PSI – x2, x2 Turf  Check for tire wear i2 – center rib is worn flush with tire surface x2 –...
  • Page 148 24010-00001 aa...

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