Troubleshooting - iSmartAlarm Home Security System Owner's Manual

TROUBLESHOOTING

1. Sign up failed
• Ensure that you have selected the correct country during
registration.
• Ensure that the phone number that you are registering can receive
text messages.
• Ensure that the phone number you entered follows the 10-digit
credentials.
2. Login failed
• Ensure that you have selected the correct country.
• Password is case sensitive and at least 8 digits long. Ensure that
you use the correct capitalization.
• If the above suggestions do not work, press "Forgot Password to
retrieve your password. You will be asked to enter the phone
number that you used for your login. We will send you a text
message that contains the verification code in it. After you input the
verification code and set a new password, you can use the new
password for future logins.
3. CubeOne™ LED stays red
• Ensure that Internet connection from router is good.
• Ensure that there is a proper connection between CubeOne and
router.
• Ensure that CubeOne™ is correctly plugged in to the wall outlet
using the included power adapter.
• Ensure that CubeOne has an IP address.
4. CubeOne™ is not found in App during registration
• Ensure that smart phone and CubeOne™ are on the same Wi-Fi
network.
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