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Related Manuals for IP Cortex VoIP PABX
Summary of Contents for IP Cortex VoIP PABX
- Page 1 VoIP PABX User Guide...
- Page 2 PABX User Guide Release 1.1 - April 2006 This document and certain software on the system disk of the device is Copyright © 2005 IP Cortex Ltd. The above software is licenced under terms which can be found in the Software Licence section of the documentation. Use of the device is subject to the terms therein.
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Page 3: Table Of Contents
Contents Document Conventions Getting Started Making Phone Calls Using a Phone Handset Using the Web Interface Connecting my calls my phonebook my details Name E-mail Address Send Email Voicemail Alerts? Attach Voicemail to Alerts? Personal phonebook my phone Current home extension Phone line and button mappings change password TAPI Configuration... - Page 4 Troubleshooting Voicemail Accessing Voicemail Configuring Voicemail Retreiving Voicemail Short Code Features Phone Quick Reference Cards...
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Page 6: Document Conventions
Document Conventions Throughout the document, normal text like this indicates procedures required to correctly configure your device. Critical instructions and helpful configuration tips are highlighted in italics throughout the text. Critical instructions are formatted like this and preceded by an exclamation mark in a circle. -
Page 7: Getting Started
VoIP PABX and phones. If you are also a phone system administrator then you should consult the ipcortex “VoIP PABX Installation & Administration Guide” for details of how to administer the whole system. As a user, you will normally have been provided with either a physical phone, or a PC based soft-phone which works in conjunction with your PC or PDA and suitable audio hardware. -
Page 8: Using The Web Interface
Using the Web Interface The PABX has a personal web interface for each user which may be used to view phone information and make changes to your user settings and preferences. Connecting The web user interface is available from most HTML supporting browsers, including: •... -
Page 9: My Calls
choosing. my calls This menu allows you to view the most recent calls made through the PABX. If your PABX administrator has set call cost patterns for some or all of the number prefixes in your recent list then the cost of these calls will also be shown in the list. -
Page 10: Send Email Voicemail Alerts
The e-mail address given here is the one to which voicemail notifications from ordinary extensions and/or faxes from any soft fax extensions will be sent. If this is entered incorrectly then you will never receive these notifications and information may be lost. Send Email Voicemail Alerts? If set, and an e-mail address is entered above then an e-mail will be sent to the address whenever a Voicemail is received at your... -
Page 11: Current Home Extension
Current home extension Shows the extension number of the main extension owned by you as a user. Show/Change my PIN number - Clicking on this text displays the PIN used to log in to voicemail for the extension. When the PIN is displayed, entering a new value into the box and clicking will change the PIN to this new number. -
Page 12: Change Password
change password Enter the old password, and new password in the two fields for confirmation, and then click on the button. If you subsequently forget your password then this can be retrieved by using the lost password link on the Logon page (provided your e-mail address is correct). -
Page 13: Tapi Configuration
TAPI Configuration This is an optional component which may be licenced on your PABX. If it is enabled on your installation you will see the Show TAPI settings my phone option on the area of your user settings. Introduction TAPI is a Microsoft provided interface that allows a PC running Windows 2000 or XP to make or receive phone calls. - Page 14 To download the installer, log on to the PABX using your user login and go to the my phone settings screen. Once on that screen, Show TAPI settings open up the option by clicking on the text (see previous chapter for details of how to do this). ...
- Page 15 You may also see the following message and, again it should be safe to trust the installer from it’s known source. If the installer is properly started, a screen like the following is displayed:...
- Page 16 You will then be prompted to accept the licence agreement and, when accepted, asked to confirm the install location: Once preparation is complete, the following message will be displayed, prompting final confirmation of install: Once installation is complete, you will be reminded that a reboot is required to fully install the TAPI drivers: Clicking OK does not cause a reboot which needs to be carried out manually before the TAPI driver becomes available.
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Page 17: Configuring The Tapi Driver
You may wish to delay rebooting your PC until after completing instructions in the next section to configure the application as a reboot is required after reconfiguring the application and it is quite safe to delay the installation reboot at this point Configuring the TAPI Driver The TAPI configuration on your PC is associated with a specific phone. -
Page 18: Tesing The Tapi Interface
When importing the settings, confirmation boxes will be displayed by the registry editor. If you are quite sure that the file you are importing is the same one downloaded from the PABX then it is safe to OK these: On completion, a message similar to the following will be displayed and indicates that the settings were successfully imported: You may now need to reboot your PC for the settings to take effect. -
Page 19: Troubleshooting
ipcortex - Asterisk Then select the line: OK the changes, and then click on “Start Call” in the previous dialogue. Your phone should ring and then, when you pick it up, the far end will start to ring. You can then complete the call and hang in the normal way once complete. - Page 20 No network connectivity to PABX The PC needs to be able to communicate with an application on TCP port 5038 of the PABX. If there is no network connectivity between your PC and the PABX, or a firewall is preventing these connections then TAPI will not be able to operate.
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Page 21: Voicemail
Voicemail Your PABX system is equipped with a voicemail system and there is a one voicemail box per extension number by default. When a call is made to your extension and it is either not answered within a period of time determined by your system administrator, or busy because you are on another call then the call will be answered by the voicemail system. -
Page 22: Retrieving Voicemail
To enter this menu, log in to your mailbox as above, then select: Mailbox options Within this menu, the following are available: Record unavailable message - This is the message which is used when you do not answer a call. Record busy message - This is the message which is used when you cannot answer a call because you are busy... - Page 23 Next message - move to next available message Delete message Forward message to someone else Save message to a specific folder Help - repeat options Exit Advanced - gives access to the following advanced options: Reply - send a reply, if sender was a local extension.
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Page 24: Short Code Features
Short Code Features Built-in short codes on the PABX are: *0<ext> Connect directly to voicemail for <ext>, doesn’t ring the phone. Hot desk. Bring my extension here feature. Hot desk. Release this phone. Forward calls. Allow calls to ring on an additional extension. -
Page 25: Phone Quick Reference Cards
Phone Quick Reference Cards The following quick reference cards give basic generic information required to operate a number of types of phone. They need to be customised with information about your system (for example voicemail number) and will often be superseded by copies provided by your system administrator. -
Page 27: Phone System
Use the keys to move transferred to the recipient around the directory until the required name is shown Announced Transfer Quick Reference Card (snom 190 / elmeg IP290) V1.1-generic Copyright © IP Cortex Ltd 2005... -
Page 28: Important Notes
Important Notes not hang up but instead press again to retrieve the held call. The snom system phones require power from a wall socket to operate. You will not be able to make or receive Voicemail calls on your phone should mains power fail. - Page 29 If you wish to talk to the recipient before transferring the call: Use the up or down arrow buttons on the silver directional dial, or the Press the - ‘HOLD’ key Quick Reference Card (snom 320 / 360) V1.2-generic Copyright © IP Cortex Ltd 2005-2006...
- Page 30 Important Notes hang up but instead press again to retrieve the held call. The snom system phones normally require power from a wall socket to operate. If your phone is powered locally Voicemail in this way then you will not be able to...
- Page 32 Index browser 8,13,14,17 busy message 21 button mappings 11 call pickup (short code) 23 change password 12 configuration tips definition 6,14 critical instructions definition 6,13 delete message (voicemail) 22 e-mail address 3,9 Elmeg IP290 25 emergency calls 26 folders 21 forward (short code) 23 forward to voicemail 23 home extension 11...
- Page 33 24 PIN number 11,20 RS-232.See Serial short codes 23 **1 23 **2 23 **5 23 **6 23 **8 23 **9 23 *8 23 SIP registration 11 snom 190 25 soft fax.See fax supported browsers 8 TAPI 13...
- Page 34 Configuration 13 Configuring 17 installing drivers 13 Introduction 13 Requirements 13 Testing 18 Troubleshooting 19 unavailable message 21 Voicemail 20 accessing 20 advanced options 22 configuring 20 delete message 22 folders 21 main menu 21 new messages 21 next message 22 old messages 21 password 21 retreiving 21...
- Page 35 Notes...
- Page 36 The Mansion, Bletchley Park Milton Keynes MK3 6EB, UK Te l: 0 1 9 0 8 2 7 6 6 5 0 Fax: 0 1908 276699 http://www.ipcortex.co.uk/...
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