Table of Contents
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Table of Contents
Related Manuals for IP Cortex VoIP PABX
Summary of Contents for IP Cortex VoIP PABX
- Page 1 VoIP PABX User Guide...
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Page 2: Important Safety Notice
It is not safe to assume that your VoIP phone will be available to make emergency calls at all times and you should therefore familiarise yourself with other means of making emergency telephone calls (e.g. fixed exchange lines and mobile phones) should this be required. -
Page 3: Table Of Contents
Document Conventions Getting Started Making Phone Calls Using a Phone Handset Using the Web Interface Connecting my calls my phonebook my messages Accessing other extensions Message types my details Name E-mail Address Send Email Voicemail Alerts? Attach Voicemail to Alerts? Personal phonebook my phone Current home extension... - Page 4 Changing Settings and Status Settings Status Using IM Clients with the PABX Setting up an IM Client XMPP Server settings Phone Usage snom300 snom320 and snom360 Polycom (all phones) Aastra 9112i Aastra 9133i Aastra 480i Aastra 53i Aastra 55i Aastra 57i Yealink (all phones) Eyebeam Voicemail...
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Page 6: Document Conventions
Document Conventions Throughout the document, normal text like this indicates procedures required to correctly configure your device. Critical instructions and helpful configuration tips are highlighted in italics throughout the text. Critical instructions are formatted like this and preceded by an exclamation mark in a circle. -
Page 7: Getting Started
VoIP PABX and phones. If you are also a phone system administrator then you should consult the ipcortex “VoIP PABX Installation & Administration Guide” for details of how to administer the whole system. As a user, you will normally have been provided with either a physical phone, or a PC based soft-phone which works in conjunction with your PC or PDA and suitable audio hardware. -
Page 8: Using The Web Interface
Using the Web Interface The PABX has a personal web interface for each user which may be used to view phone information and make changes to your user settings and preferences. Connecting The web user interface and OCM are available from most HTML supporting browsers, including: •... -
Page 9: My Calls
As a first step after initial logon, you should select "Change password" from the menu, and set your password to something of your own choosing. my calls This menu allows you to view the most recent calls made through the PABX. -
Page 10: My Messages
Numbers from all of the above sources are merged and the resultant directory sorted by name as it would be on the phone for display. my messages This screen allows you to view and manage messages and recordings stored on the PABX against your extension: By default all messages and recordings for the extension that you own are shown here on entry. -
Page 11: My Details
my details This is the main area where general details and preferences may be changed: Name Your full name as it appears in the directory and on calls to other users E-mail Address The address to which notifications will be delivered for this login. ... -
Page 12: My Phone
my phone Details about your own extension and physical phone may be viewed and changed from this page. A number of links are present, which reveal further information about the extension or phone. For security and confidentiality reasons these do not open out when the page is initially displayed. The information can however be seen and changed by clicking on the text. -
Page 13: Change Password
This section shows exactly how the extensions and/or short dial buttons have been configured on your phone. This information can be used to fill out an insert card, or otherwise note which buttons and indicators correspond to which line or function on your phone. -
Page 14: Using The Open Communications Manager
Using the Open Communications Manager The OCM provides the ability to manage phone calls and presence from a PC running a web-browser without the installation of any special software on the desktop. Launching It is launched by navigating to the PABX web interface and clicking on the link on either the login page or on the user home page once logged in, from the user menu. -
Page 15: Changing Settings And Status
Changing Settings and Status The two icons on the top left of the OCM Window are used to access menu items from which settings and user status can be changed. Clicking on one of these icons reveals its menu: Settings auto-answer As a default (disabled) when a new call is initiated from the OCM, the users phone will ring and then when answered will attempt to connect... -
Page 16: Using Im Clients With The Pabx
Using IM Clients with the PABX Some models of PABX unit contain a full XMPP server which can be used to exchange instant messages and presence information with other users of the PABX using a suitable IM client. The PABX may then be used as a unified communication appliance with full synchronisation of presence between phone, OCM and IM client devices. -
Page 17: Phone Usage
Phone Usage The following sections give information about how to perform certain common operations on selected popular handsets. If the information about a specific feature or phone is not shown here, please consult the manufacturers documentation. snom300 Placing a Call There are 3 ways to place a call: Completely Handsfree - Dial the number and press Handsfree Dialling - Dial the number and pick up the handset. -
Page 18: Snom320 And Snom360
Setting up a 3-way Conference This facility is not available without customisation of the phone. Picking up Voicemail If voicemail is waiting (Message light flashes), press dialling a number to connect to the voicemail system. Alternatively dial whatever short-code has been configured on your PABX. snom320 and snom360 These phones are very similar, differing only in size of display and ability to accept the 42-key extension keypads. -
Page 19: Polycom (All Phones)
Speak with the callee when answered. If only 2 lines are active, simply hang-up. If more callers are present, you need to choose the line to transfer; Press “Transfer” use left/right arrows to display line to transfer, then press Setting up a 3-way Conference Setting up a conference is as simple as having the 2 parties you wish the phone (one on hold) and pressing the “Conference”... -
Page 20: Aastra 9112I
Attended: Press Trnsfer, enter the destination number and press Send or the answered. Press Setting up a 3-way Conference Call the first party as normal. To add the 3rd party, press Confrnc, enter the destination number and press present. Speak to the callee when answered, and press when ready to complete the 3-way conference. -
Page 21: Aastra 9133I
Setting up a 3-way Conference Call the first party as normal. To add the 3rd party, press “Conf”, enter the destination number and press “Dial”. Speak to the callee when answered, and press “Conf” when ready to complete the 3-way conference. -
Page 22: Aastra 480I
Aastra 480i Placing a Call There are 3 ways to place a call: Completely Handsfree - Dial the number and press “Dial”. Handsfree Dialling - Dial the number and pick up the handset. Handset dialling - Pick up, dial the number and press “Dial”. ... -
Page 23: Aastra 55I
Completely Handsfree - Dial the number and press “Dial”. Handsfree Dialling - Dial the number and pick up the handset. Handset dialling - Pick up, dial the number and press “Dial”. In handsfree mode, the handset may be picked-up at any time. Answering a Call Headset/Handsfree - Press the “speaker/headset”... -
Page 24: Aastra 57I
Answering multiple calls If a line light is flashing for the new call, it can be pressed to answer the call, otherwise select “Answer” from the screen menu. Press a line button to switch to a call which arrived on a button, otherwise press “Hold”... -
Page 25: Yealink (All Phones)
Transferring a Call Unattended: Press “Xfer”, enter the destination number and press “Dial”. Press “Xfer” again. Attended: Press “Xfer”, enter the destination number and press “Dial”. Speak to the callee when answered. Press “Xfer” when ready to transfer the call. Setting up a 3-way Conference Call the first party as normal. -
Page 26: Eyebeam
Answering multiple calls If a line light is flashing for the new call, it can be pressed to answer the call, otherwise select the Down button to select the new call and then press Answer from the screen menu. Press a line button to switch to a call which arrived on a button, otherwise press Hold to place the current call on hold, use the up/down buttons to select a call, and then choose Resume from the screen menu. - Page 27 Switch between calls by pressing the line button of the caller you wish to speak to. Each call can be disconnected independently by hanging up the caller you are speaking to. Transferring a Call Unattended: Click “XFER”, dial the destination number, and press “XFER”.
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Page 28: Voicemail
Voicemail Your PABX system is equipped with a voicemail system and there is a one voicemail box per extension number by default. When a call is made to your extension and it is either not answered within a period of time determined by your system administrator, or busy because you are on another call then the call will be answered by the voicemail system. -
Page 29: Retrieving Voicemail
To enter this menu, log in to your mailbox as above, then select: Mailbox options Within this menu, the following are available: Record unavailable message which is used when you do not answer a call. Record busy message used when you cannot answer a call because you are busy with another caller, or have set Do Not Disturb on your phone. - Page 30 New/Old messages prompt will take you to the first message. Change folders folders (see option 9 below). This option allows those folders to be accessed. Return to main menu Return to main menu Once a message has been listened to, the following additional options are available: Previous message Repeat message...
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Page 31: Short Code Features
Short Code Features Built-in short codes on the PABX are: *0<ext> **40 **47 **47xxx **470 **47* *8xxx *9xxx #01#xx #02#xx Connect directly to voicemail for <ext>, doesn’t ring the phone. Hot desk. Bring my extension here feature. Hot desk. Release this phone. Voicemail access shortcode Toggle extension opt-out on current phone and line... - Page 32 auto-answer OCM calls 1 browser busy message button mappings 1 call barge * code 31 change password 1 configuration tips definition critical instructions definition auto pop-up 1 delete message (voicemail) 0 e-mail address 11 extension opt-out * code 31 folders 0 forward to voicemail 1...
- Page 33 setting up a client 1 using IM clients 1 Jabber.See IM licence software login Logon.See login main menu (voicemail) menu user new messages (voicemail) 0 next message (voicemail) 0 night mode 1 OCM 1 old messages (voicemail) 0 Open Communication Manager Open Communications Manager 1 Open Communications Manager (OCM) 1...
- Page 34 Polycom 1 pop-up CRM page - from OCM 1 presence IM 1 OCM 1 short codes 1 **1 1 ** 1 ** 1 ** 1 ** 1 ** 1 * 1 SIP registration 1 supported browsers TAPI Configuration Introduction unavailable message video tutorial...
- Page 35 password retreiving voicemail alerts 11 Web Interface XMPP.See IM...
- Page 36 The Mansion, Bletchley Park Milton Keynes MK3 6EB, UK Tel: 0 1 9 0 8 2 7 6 6 5 0 Fa x: 01908 276699 http://www.ipcortex.co.uk/...
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