Incoming Call Duration Spectrum Report - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
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Section 525 - ACD/MIS Reference
Incoming Call Duration Spectrum Report
Incoming Call Duration Spectrum report provides Call Duration (talk time)
details. Once an ACD Group's average call duration is established, this
report is used to identify trends. A rise in call duration adversely effects
Queue holding time (see Delayed Call Spectrum report) and lost calls (see
Lost Call Spectrum report).
Figure 6.6 shows a typical Incoming Call Duration Spectrum Report.
Figure 6.6. Incoming Call Duration Spectrum Report
576/HD-50-525
DBS 576/HD issued September 2001
Chapter 6. Report Manager
6-7
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