Panasonic DBS-576 Reference Manual page 14

Overview
In addition, the supervisor can customize this PC application to provide
alarm thresholds. If a threshold has been exceeded for example, the color of
that data can be changed for a visual indication. If the supervisor desires an
audible alarm under these conditions, that can be programmed as well.
Agent View (MIS Package)
The MIS package also provides the option for software wallboard
functionality. Any client on the LAN can use this software wallboard to
visualize the Groups activity.
External Wallboard (MIS Package)
You can connect to the system an external Wallboard for Group activity and
messaging capability.
Multiple On Hold Messaging (Standard ACD Package)
Utilizing an external RAD device connected to analog ports, the ACD
system can provide multiple sources of Music/Message on hold. This is a
valuable benefit for using customized recording information for different
Groups within the ACD system.
Multiple Agent Groups (Standard ACD Package)
The built-in standard ACD Package provides the capability of setting up
three (3) distinct Agent groups. This is useful in organizations that have
separate call center functions, and specific supervisors in charge of those
groups.
Multiple ACD Systems (Standard ACD Package)
The DBS 576 & HD systems allow for the installation of up to 2 built-in
ACD cards. These 2 ACD systems act independently of one another,
however, provide for double the capacity of a single ACD system. In other
words, by installing 2 ACD systems, you will have a total of 6 different
ACD Agent groups.
Customer Script Editing (Standard ACD Package)
Once a script is designed for an Agent group to handle incoming calls, the
supervisor of that group can edit the script directly from his/her Large
Screen Telephone set. This customizable script editing allows the call
handling features to be changed on the fly.
OV-8 DBS 576/HD issued September 2001
Section 525 - ACD/MIS Reference
576/HD-50-525