HP ProBook 450 G1 Maintenance And Service Manual
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HP ProBook 450 G1 Maintenance And Service Manual

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Maintenance and Service Guide

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  • Page 1 HP ProBook 450 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 7 Display ................................... 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons and fingerprint reader (select models only) ............... 10 Keys ..............................11 Front ..................................12 Left ..................................
  • Page 8 Equipment guidelines ................... 35 5 Removal and replacement procedures for Customer Self-Repair parts ............. 36 Component replacement procedures ......................... 36 Battery ............................... 37 Service door ............................38 Using the optional security screw ..................... 39 Hard drive ............................39 Optical drive ............................42 Memory modules ..........................
  • Page 9 Using other backup, restore, and recovery tools ................92 More HP resources ............................... 92 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ........94 Using Computer Setup ............................94 Starting Computer Setup ........................94 Navigating and selecting in Computer Setup ...................
  • Page 10 Remove everything and reinstall Windows ..................112 Using HP Software Setup ........................ 113 12 Backup and recovery in Windows 7 ......................114 Creating recovery media with HP Recovery Disc Creator ................. 114 Creating recovery media ......................... 115 Backing up your information ..........................115 Performing a system recovery ..........................
  • Page 11 DVD-ROM drive ..............................125 Specification information in Device Manager ....................126 15 Statement of Volatility ..........................127 HP Sure Start ..............................129 Non-volatile memory usage ..........................130 Questions and answers ............................. 132 16 Power cord set requirements ........................133 Requirements for all countries and regions ..................... 133 Requirements for specific countries and regions .....................

  • Page 13: Product Description

    Product description Category Description UMA models Discrete models Product Name HP ProBook 450 G0 Notebook PC √ √ Processors Intel® Core™ i7 processor, Quad Core, 3rd generation (6-MB L3 cache, 35W) 4702MQ, 2.20-GHz processor √ √ Intel® Core i5 processors, Dual Core, 3rd generation (3-MB L3 cache, 37W) 4200M, 2.50-GHz processor...
  • Page 14 ● 4096 MB (2048 × 2; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D √ √ DriveGuard Customer-accessible √ √ Supports the following drives: √...
  • Page 15 Subscriber identity module (SIM) security (customer-accessible) √ Supports “no WWAN” option √ Supports the following WWAN modules: √ ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module External media card Digital Media Reader Slot √ √...
  • Page 16 [1 m or 1.8 m] with ground pin) 65-W Smart AC adapter with localized cable plug support (3-wire plug √ [1 m or 1.8 m] with ground pin) 6-cell, 47-Wh, 2.2Ah, Li-ion battery (HP Fast Charge technology) √ √ 9-cell, 93-Wh, 2.8 Ah, Li-ion battery...
  • Page 17 Category Description UMA models Discrete models Win 8.1 Professional 64-bit √ √ Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 √ √ FreeDOS 2.0 √ √ Restore Media (DRDVD/SRDVD): DRDVD Windows 8.1 √ √ DRDVD Windows 8 √ √ DRDVD Windows 7 √...
  • Page 18 Category Description UMA models Discrete models Optical drive √ √ WLAN module √ √ WWAN module √ WWAN SIM card Keyboard √ √ Chapter 1 Product description...

  • Page 19: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN).

  • Page 20: Top

    Description Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. In Windows 7 these notices are located in Help and Support.

  • Page 21: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). NOTE: The elapsed time between blinks is longer than on previous models.

  • Page 22: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 23: Keys

    Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon. Keys Component Description...

  • Page 24: Front

    Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital (SD).

  • Page 25: Left

    Left Component Description Power connector Connects an AC adapter. AC adapter/Battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 89 percent.

  • Page 26: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 27: Bottom

    If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Vent Enable airflow to cool internal components.

  • Page 28: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 29: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 30: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 16 for details.
  • Page 31 Item Description Spare part number Display panel, 39.6-cm (15.6-inch), HD, anti-glare For use in models without a webcam and without WWAN 721941-001 For use in models with a webcam and with WWAN 721942-001 For use in models with a webcam and without WWAN 724940-001 For use in touchscreen models 738810-001...
  • Page 32 Blu-ray ROM DVD±RW SuperMulti DL Drive 722828-001 DVD±RW SuperMulti DL Drive 722830-001 DVD-ROM drive 722829-001 (21) WWAN module HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 (22) Hard drive 1-TB, 5400-rpm 676521-001 Chapter 3 Illustrated parts catalog...
  • Page 33 Item Description Spare part number 750-GB, 5400-rpm 634250-001 500-GB, 7200-rpm 703267-001 500-GB, 5400-rpm, 683802-001 500-GB, 5400-rpm, hybrid (8-GB SSD) 732000-001 320-GB, 5400-rpm 645193-001 128-GB Solid-state drive (SSD) 733983-001 (23) Service door Service door 721946-001 RCTO 748002-001 Computer major components...

  • Page 34: Display Components

    Display components Item Description Spare part number Display bezel For use in models with a webcam 721934-001 For use in models without a webcam 721935-001 Display panel (raw) not spared Display/webcam cable assembly 721936-001 (in Cable Kit) Webcam module for use in all models 721543-001 Microphone module;...

  • Page 35: Plastics Kit

    Item Description Spare part number Display Hinge Kit 721940-001 Display hinge covers Display hinges (left and right) WLAN antennas 721930-001 WWAN antennas 721931-001 Display rear cover 721932-001 Plastics Kit Item Description Spare part number Plastics Kit 721945-001 Optical drive protective insert Plastics Kit...

  • Page 36: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 721936-001 Display/webcam cable USB/audio board connector cable Battery connector cable Card reader cable Power connector cable Function board connector cable Power button board cable Chapter 3 Illustrated parts catalog...

  • Page 37: Mass Storage Devices

    Mass storage devices Description Spare part number Hard drives 1-TB, 5400-rpm 676521-001 750-GB, 5400-rpm 634250-001 500-GB, 7200-rpm 703267-001 500-GB, 5400-rpm 683802-001 500-GB, 5400-rpm, hybrid (8-GB SSD) 732000-001 320-GB, 5400-rpm 645193-001 128-GB Solid-state drive (SSD) 733983-001 Hard Drive Hardware Kit (includes hard drive bracket and screws; not illustrated) 721519-001 Optical drives (include bezel, bracket, and screws) Blu-ray ROM DVD±RW SuperMulti DL Drive...

  • Page 38: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 90-W AC adapter 693712-001 90-W AC adapter for use in India and the People’s Republic of China 693713-001 65-W AC adapter 693711-001 65-W AC adapter for use in India and the People’s Republic of China 693710-001 Power cords: For use in Argentina...

  • Page 39: Sequential Part Number Listing

    90-W AC adapter for use in India and the People’s Republic of China 703267-001 500-GB, 7200-rpm hard drive 704031-001 HP lt4112 LTE/HSPA+ Gobi 4G Module (WWAN module) 708457-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 708458-001 9-cell, 93 WHr, 2.8 Ah Li-ion battery...
  • Page 40 Spare part CSR flag Description number 709848-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 710418-001 Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 710662-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo 717381-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 721519-001 Hard Drive Hardware Kit (includes bracket and screws) 721526-001...

  • Page 41: Sequential Part Number Listing

    Spare part CSR flag Description number 721952-001 Top cover for use in models without a fingerprint reader (includes touchpad assembly, fingerprint reader plastic insert, bracket, and screws) 721953-001 Keyboard for use in the United States 721953-031 Keyboard for use in the United Kingdom 721953-041 Keyboard for use in Germany 721953-051...
  • Page 42 Description number 722830-001 DVD±RW SuperMulti DL Drive (includes bezel, bracket, and screws) 723895-001 HP hs3110 HSPA+ Mobile Broadband Module 724940-001 39.6-cm (15.6-inch), display assembly, HD, anti-glare, for use in models with a webcam and without WWAN 732000-001 500-GB, 5400-rpm, hybrid (8-GB SSD) hard drive...

  • Page 43: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair...

  • Page 49: Battery

    Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 708458-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 708457-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Service Door

    Service door Remove the service door to access the memory module slot, hard drive, and other components. Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Using The Optional Security Screw

    Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer. When not in use the security screw can be stored inside the battery bay. To use the security screw: Remove the battery (see Battery on page 37).
  • Page 52 To remove a hard drive: Position the computer upside down on a flat surface. Remove the 4 Phillips PM2.5×3.0 screws that secure the hard drive to the chassis. Pull the hard drive tab (1) toward the side of the computer to disconnect the hard drive. Lift the hard drive (2) out of the hard drive bay.
  • Page 53 To remove the hard drive from the hard drive cover, remove the 4 Phillips PM3.0×4.0 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2). Reverse this procedure to install a hard drive. Component replacement procedures...

  • Page 54: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number DVD-ROM drive 722829-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 722828-001 DVD±RW SuperMulti DL Drive 722830-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 55 Remove the optical drive (3) from the computer. To remove the bracket from the optical drive, remove the Phillips PM2.0×3.0 screw (1) that secures the bracket to the drive, and then remove the bracket from the drive (2). Reverse this procedure to install an optical drive. Component replacement procedures...

  • Page 56: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 57 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 58: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 710418-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001...
  • Page 59 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 60: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 61 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 62: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard 721953-xxx Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Lift the top of the keyboard up at an angle (2). NOTE: Make sure not to prematurely pull the keyboard cable out of the system board connector. Rotate the keyboard until it rests on the palm rest (1), and then disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnecting the keyboard cable from the system board (3).

  • Page 64: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 65: Rtc Battery - Models Without Wwan

    RTC battery – models without WWAN NOTE: RTC battery location varies on model with and without WWAN modules. WWAN models: you must remove the system board to replace the RTC battery. Non-WWAN models: you must remove only the service cover to replace the RTC battery. Description Spare part number RTC battery for use in models with Intel processors without WWAN...

  • Page 66: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover with a fingerprint reader (includes fingerprint reader assembly) 721951-001 Top cover without a fingerprint reader (includes fingerprint reader plastic insert, bracket, and screws 721952-001 Top cover for use in models with a fingerprint reader, RCTO (includes touchpad assembly, fingerprint 748003-001...
  • Page 67 Remove the following covers and screws that secure the top cover to the computer: NOTE: Rubber screw covers come in three different sizes and are available in the Rubber Kit, spare part number 721948-001. (1) 2 rubber screw covers from the rear corners (2) 2 rubber screw covers from each side (3) 2 rubber screw covers from the front corners (4) 9 Torx T8M2.5×6.0 screws from the front corners...
  • Page 68 Remove the following screws: (1) 2 Phillips PM2.0×3.0 screws from the optical drive bay (2) 5 Phillips PM2.5×3.0 screws from the battery bay Position the computer upright and open it as far as possible. Remove the 4 Torx T8M2.5×6.0 screws from the top of the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Disconnect the following cables from the system board: ● (1): Power button board cable ● (2): Speaker cable ● (3): Function board cable ● (4): Card reader cable Pry the top cover off the computer to disengage it. NOTE: Begin by attempting to pry the top cover loose near the optical drive. Lift the top of the top cover (1), and the lift the top cover up slightly (2) to gain access to the connected audio/USB cable and connector underneath.
  • Page 70 Disconnect the audio/USB board cable (3) from the system board, and then remove the top cover from the computer. Reverse this procedure to install the top cover. Use the following image to determine proper routing of top cover cables. All cables are included in the Cable Kit, spare part number 721936-001.

  • Page 71: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 721950-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Remove the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, holder, and screws) 721939-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Power Button Board

    Power button board Description Spare part number Power button board assembly 721531-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 75 Lift the top side of the board up at an angle, and then lift board out from under the tab to remove it from the top cover (3). Reverse this procedure to install the power button board. When installing the power button board, insert the bottom of the board into the slot, and then rotate board down into place.

  • Page 76: Function Board

    Function board Description Spare part number Function board 721943-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Card Reader Board

    Turn the board upside down, and then disconnect the cable (3) from the board (4). Remove the function board from the top cover. Reverse this procedure to install the function board. Card reader board Description Spare part number Card reader board 734088-001 Before removing the card reader board, follow these steps: Shut down the computer.
  • Page 78 NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed. Position the top cover upside-down. Disconnect the cable that routes to the touchpad buttons (1). Disconnect the cable that routes to the system board (2). Remove the two Phillips PM2.0×2.0 broadhead screws (3) that secure the card reader board to the computer.

  • Page 79: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 721542-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Models without Windows 8 with 1-GB of discrete graphics memory 734083-001 Models without Windows 8 with 2-GB of discrete graphics memory 734084-001 Models without Windows 8, with UMA graphics, without WWAN 734085-001 Models without Windows 8, with UMA graphics, without WWAN, RCTO 734086-001...
  • Page 81 When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: ● Memory module (see Memory modules on page ● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page ●...
  • Page 82 Pull the system board up and toward the right to remove it from the computer (2). NOTE: The power cable connects to a connector on the bottom of the system board. When you remove the system board, the power cable will be removed from its routing path and remain connected to the system board.

  • Page 83: Optical Drive Extension Board

    Optical drive extension board Description Spare part number Optical drive extension board 721944-001 Before removing the optical drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 84: Power Cable

    Power cable The power cable is included in the Cable Kit, spare part number 721936-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Battery Cable

    Battery cable The battery cable is included in the Cable Kit, spare part number 721936-001. Before removing the battery cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 86: Rtc Battery - Wwan Models

    RTC battery – WWAN models NOTE: RTC battery location varies on model with and without WWAN modules. WWAN models: you must remove the system board to replace the RTC battery. Non-WWAN models: you must remove only the service cover to replace the RTC battery. Description Spare part number RTC battery for use in models with WWAN...
  • Page 87 Lift the battery to disengage it from the tape that secures it to the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 88: Fan/Heat Sink Assembly

    Fan/heat sink assembly All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number Fan/heat sink assembly for use in models with UMA graphics 721938-001 Fan/heat sink assembly for use in models with discrete graphics 721937-001 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer.
  • Page 89 Lift the fan/heat sink from the system board (8). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 90 Lift the fan/heat sink from the system board (6). NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 91: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core i7-4702MQ, 2.2-GHz processor with 6-MB L3 cache 723522-001 Intel Core i5-4200M, 2.5-GHz processor with 3-MB L3 cache 737328-001 Intel Core i3-4000M, 2.4-GHz processor with 3-MB L3 cache 737327-001 Intel Pentium 3550M, 2.4-GHz, with 2-MB L3 cache 737329-001...
  • Page 92 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot (4) when you install the processor. Reverse this procedure to install the processor. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. For a list of individual display spare parts, see Display components on page Description Spare part number Display assembly for use in models without a webcam and without WWAN 721941-001 Display assembly for use in models with a webcam and with WWAN 721942-001...
  • Page 94 Pull the antennas through the hole that leads to the other side of the top cover (2). Place the computer upright and open as far as possible. Remove the WLAN antennas from the tabs and the routing path (1) on the top of the computer. For reassembly, note the location that the antennas route through the chassis (2).
  • Page 95 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 96 Flex the top (3) of the bezel, the inside edges of the left and right sides (4), and then the bottom (5) of the bezel until it disengages from the display enclosure. NOTE: Make sure the hinges are not bent (see hinge position in following image) when you remove the bezel.
  • Page 97 If it is necessary to replace the webcam or microphone module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2). The webcam module is available using spare part number 721543-001, and the microphone module is available using spare part number 721526-001.
  • Page 98 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the panel to the display enclosure. Rotate the top of the panel upward (2), and then remove the display panel (3) from the enclosure. If it is necessary to remove the display/webcam cable assembly, disconnect the display panel cable from the rear of the display panel by lifting the tape (1) that covers the connector, and disconnecting the cable from the panel (2).
  • Page 99 Lift the display/webcam cable assembly straight up and off the display panel. If it is necessary to remove the antennas from the display enclosure, remove the antennas from clips on each side of the enclosure (1), gently lift the WLAN transceivers (2) and the WWAN transceivers (3) (WWAN models only) to disengage them from the double-stick tape, and then lift the antennas from the display enclosure.

  • Page 100: New Windows 8.1 Features

    New Windows 8.1 features This guide describes new Windows® features, which may update some of the information provided with your computer. These new features include the following: ● Start button and Start menu ● Easier shutdown process ● Enhanced search options ●...

  • Page 101: Locating The Start Button And The Start Menu

    Action Using a keyboard and mouse Using touch gestures Open an app Click a Start screen app. Tap a Start screen app. Display the charms (Search, Point to the upper-right or lower-right Swipe from the right edge of the TouchPad Share, Start, Devices, and corner of the Start screen.

  • Page 102: Displaying All Apps

    Action Using a keyboard and mouse Using touch gestures Point to the upper-right or lower-right Swipe from the right edge of the corner of the screen to display the TouchPad or touch screen to display charms, and then click Settings. the charms, and then tap Settings.

  • Page 103: Enhanced Snap Feature

    Enhanced snap feature You can snap applications to the left or right side of the screen in order to view a Start screen app and a desktop app at the same time. Depending on the computer's screen resolution, you can snap up to four apps at the same time.

  • Page 104: Using Windows Backup And Restore

    If you need to check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed. To check for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then select File Explorer.
  • Page 105 Important regulatory notices, including proper battery Regulatory, Safety and Environmental Notices disposal information To access this information: On the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. Limited Warranty ●...

  • Page 106: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 107: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select Main >...

  • Page 108: Updating The Bios

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 109: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type e, and then select File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 110: Dynamically Choosing A Boot Device Using The F9 Prompt

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 111: Entering Multiboot Express Preferences

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...

  • Page 112: Setup Utility (Bios) And System Diagnostics In Windows 7

    Setup Utility (BIOS) and System Diagnostics in Windows 7 Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 113: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 114: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 115: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc you are already in Windows) or by using Setup Utility.

  • Page 116: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 117: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    10 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 118: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 119: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
  • Page 120 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

  • Page 121: 11 Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 122: Performing A System Recovery

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Using f11 recovery tools...

  • Page 123: Using Windows 8 Operating System Media (Purchased Separately)

    To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately).

  • Page 124: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 125: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 126: 12 Backup And Recovery In Windows 7

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 127: Creating Recovery Media

    Recovery after a system failure is as good as your most recent backup. Immediately after software setup, you should create system repair discs (select models only) using HP Recovery Disc Creator using the installed optical drive (select models only) or an optional external optical drive and back up your system. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 128: Performing A System Recovery

    For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 41. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press f8 before the Windows operating system loads.

  • Page 129: Using F11 Recovery Tools

    "Press <F11> for recovery" message is displayed on the screen. Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.
  • Page 130 After the repair is completed: Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 118 Chapter 12 Backup and recovery in Windows 7...

  • Page 131: 13 Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 132 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 133: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions Length 25.6 cm 10.09 in Width 37.5 cm 14.76 in Height (front to rear) 2.3 to 2.9 cm 0.9 to 1.1 in Weight Non-touchscreen (equipped with optical drive, 1 DIMM, SSD, 2.37 kg 5.22 lbs WLAN module, webcam, 6 cell battery) Non-touchscreen (equipped with no optical drive, 1 DIMM, SSD,...

  • Page 134: Cm (15.6-In), Hd+ Display Specifications

    Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 135: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm or 7 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 115 g 101 g 101 g Interface type SATA SATA SATA...

  • Page 136: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 137: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 138: Specification Information In Device Manager

    Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X)

  • Page 139: 15 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 140 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 141: Hp Sure Start

    Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ●...

  • Page 142: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 143 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 144: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 145: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 146 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 147: 17 Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 148 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 149 Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 150 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 151 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 152 Remove the LCD panel. Recycle the LCD panel and backlight. 140 Chapter 17 Recycling...

  • Page 153: Index

    Index buttons display bezel AC adapter, spare part numbers 26, left TouchPad 8 removal 83 optical drive eject 14 spare part numbers 22 AC adapter/battery light 13 power 10 display cable, illustrated 24 antennas right TouchPad 8 display component recycling 135 disconnecting 46, 48 Windows button 11 display components, spare part...
  • Page 154 HDMI 13 hinge numbers 25 product description 3 removal 86 Media Card Reader, identifying 12 USB 14 HP PC Hardware Diagnostics (UEFI) memory module power button board assembly using 99 identifying 15 removal 62 product description 2 spare part number 19, 28, 62...
  • Page 155 processor RTC battery top cover product description 1 removal 53, 74 removal 54 removal 79 spare part number 20, 28, 53, spare part number 19, 54 spare part numbers 20, 79 TouchPad product description buttons 8 audio 2 TouchPad zone Screw Kit, spare part number 26 chipset 1 identifying 8...
  • Page 156 WLAN/Bluetooth combo card removal 46 spare part number 20, 46 workstation guidelines 34 WWAN antennas spare part number 23, 28 WWAN antennas, identifying 7 WWAN module removal 48 spare part number 20, 48...

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