Plantronics CS50 User Manual
Wireless headset system
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- User manual (31 pages) ,
- Product information (9 pages) ,
- Troubleshooting manual (5 pages)
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Summary of Contents for Plantronics CS50
- Page 1 U SE R G U IDE Plantronics cs50/60-UsB WIRELESS HEADSET SySTEm Buy at The Human Solution | www.thehumansolution.com | 800-531-3746...
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Page 2: Table Of Contents
PACKAGE CONTENTS Headset and Wearing Options Package Contents Features Setup Headband Charging Headset Positioning Installing PerSonoCall Software Configuration and Status Adjusting Fit Making/Answering/Ending Calls Earloops Adjusting Volume, Initiating Flash Muting a Call, Initiating Smart Button Base Traveling with CS50-USB Headset Controls Base Indicator Lights Troubleshooting for CS50-USB AC Charger Subscription System Reset Battery Replacement Technical Assistance Warranty Regulatory Notices Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use. Software PerSonoCall ® REGISTER YOUR PRODUCT ONLINE Software CD ... -
Page 3: Features
FEA TURES Base Back and Side Ringer Switch (On = up position) (Off = down position) Subscription Stand Pegs Button Access Hole (paperclip required) AC Charger Port USB Connector Base - Bottom View Front Headset Telephone Handset Jack Handset Lifter Jack Charge Indicator Light (red) Status Indicator Light (green) Front: AC Charging Jack Listening Volume/Mute/ Flash/Smart Button Call Control Button Telephone Cord Jack Talk Indicator Light Speaking Volume Charge Contacts... -
Page 4: Setup
SETUP CHARGING 1 hour = minimum charge to continue setup 3 hours = full charge To install base unit, first thread the USB cable through the bottom of the base so it rests in notch. Then attach the stand by inserting the stand pegs into the holds on the underside of the base unit. 1. Slide headset into charging cradle. 2. Gently press down on the headset to ensure that headset is in correct position. Red charge indicator light on base will illuminate while charging and will go completely off when fully charged. AC Charging Only: When your computer is powered off, the CS50-USB will not charge, and the headset standby time will decrease. Using the optional AC adapter will ensure your headset remains charged. USB Charging Only: When your computer is powered on, the CS50-USB will charge via the USB connection. Connect USB connector to a free USB port on your computer. A USB hub can be used but be sure it can supply sufficient power (250mA) to charge the headset. POSITIONING Alternatively, the hook and loop fastener strips included can be used to attach the base unit to a PC monitor. However, if that causes noise or interference problems, see “Positioning” on page 7. ” minimum recommended separation distance is shown above. IMPORTANT: Incorrect positioning can cause noise and interference. The optional AC charger can be used. Buy at The Human Solution | www.thehumansolution.com | 800-531-3746... -
Page 5: Installing Personocall Software
MOC call if headset is not in base refer to softphone documentation for details. End a call • Press headset Call Control button to end call or insert headset into base. NOTE: Once the CS50-USB is installed, it becomes the default audio device in your computer. You can set preferences manually in the Windows ® operating system through the Sounds and • Press Call Control button, headset is activated and ... -
Page 6: Adjusting Fit
NOTE: Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset. For Softphones Not Compatible with PerSonoCall Check the PerSonoCall compatibility list at www.plantronics.com/personocall for the most current information on softphone compatibility. If your softphone is not currently supported by PerSonoCall, remote detection and answer/ end via the headset does not function. Pressing the call control button on the headset will only open and close the radio link providing audio; you must answer the call from the softphone. Buy at The Human Solution | www.thehumansolution.com | 800-531-3746... -
Page 7: Adjusting Volume, Initiating Flash
Speaking Volume NOTE: Once turned off, a single press on any button will turn the headset back on. Beware that Major Adjust Charging Cradle if not stowed properly, the CS50-USB headset may inadvertently turn back on. Headset Telephone To mute headset, briefly press the listening volume/mute button straight in. Press again Configuration Dial Front: to unmute. -
Page 8: Headset Controls
Flash for more than 2 seconds Headset link inactive Solid green light Making/answering/ Short key press Mid tone ending calls TROUBLESHOOTING FOR CS50-USB Low battery Return headset 1 tone every 10 seconds warning (5 minutes of to charging cradle Problem Solution talk time remaining) I plugged everything in but the • Check that the USB cable is connected to a ... - Page 9 TROUBLESHOOTING FOR CS50-USB Problem Solution Problem Solution My headset does not work with • Headset may be out of range of the base. Move closer Sound in headset is distorted. • Lower the listen volume on your softphone until the base unit. to base unit until the headset is within range. Range I can hear echo in headset. the distortion disappears. varies with office environment. • If the distortion is still present, lower the listen • Headset battery needs to be charged. See page 7. volume control on the computer. If you are using a laptop that regularly goes into • Adjust volume on headset. See page 12. standby or hibernation, the optional AC power supply is provided to ensure the headset can be continuously charged.
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Page 10: Subscription
The custom battery inside the headset should last 2-3 years. When talk time decreases a replacement headset with the base unit, then the units must be re-subscribed as follows: significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext.5538 to order one. Once you receive it, follow directions below to replace. -
Page 11: Technical Assistance
• This warranty lasts for one year from the date of purchase of the Products. advance in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this unit, for repair or warranty information, please contact • This warranty extends to you only if you are the end user with the original purchase customer service at (800) 544-4660. If the equipment is causing harm to the network, the receipt. telephone company may request that you disconnect the equipment until the problem is resolved. DO NOT DISASSEMBLE THIS EQUIPMENT: It does not contain any user serviceable components. • We will, at our option, repair or replace the Products that do not conform to We recommend the installation of an AC surge arrester in the AC outlet to which this equipment the warranty. We may use functionally equivalent reconditioned/refurbished/ is connected. Telephone companies report that electrical surges, typically lighting transients, are remanufactured/pre-owned or new Products or parts. very destructive to customer terminal equipment connected to AC power sources. The antenna used for this transmitter must not be co-located or operating in conjunction with any other • To obtain service, contact Plantronics in the United States at (866) 363-BLUE (2583) antenna or transmitter. End-users and installers must be provided with installation instructions and in Canada at (800) 540-8363. If you need additional information, please contact our and transmitter operating conditions for satisfying RF exposure compliance. service centers at the numbers provided. EXPOSURE TO RF RADIATION • THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS. The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community. • This warranty gives you specific legal rights, and you may also have other rights which Independent studies have shown that the internal wireless radio is safe for use by consumers. vary from state to state or province to province. Please contact your dealer or our Visit www.plantronics.com for more information. service center for the full details of our limited warranty, including items not covered by this limited warranty. INDUSTRY CANADA NOTICE Radio Equipment Operation of this device is subject to the following two conditions: (1) this device may not cause ...
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