General Problem Solving - Matsui Freeview TV receiver User Manual

General problem solving

What happens What to do
You can't see the 'Start If you have an older TV, it is possible that it cannot tune in to the standard Digital Box output (UHF
channel 69). Point your remote at the box and type 52 on the number keypad. Now try again to tune
screen'
your TV to the Digital Box. If this does not help, please call the Digital Helpline number on page 19.
Your Remote control isn't Make sure you are pointing the remote control directly at your Digital Box and that nothing is blocking
the line of sight. Make sure the box is not in 'Timer mode' (green light flashing) - if it is, press
working.
[CANCEL]. Check the batteries in your remote control. Replace them if required.
The Digital Box does not Is there a green light on the front panel? If No:
seem to work/there is
• Press the [POWER] button on your remote control.
nothing shown on the
• Make sure that all cables are firmly connected to the Digital Box and TV/VCR.
TV.
• Check that the Digital Box is properly plugged in to the power supply.
If Yes:
• Check you have the correct channel selected on your TV set.
• If a VCR is connected between the Digital Box and the TV, ensure that it is on and all cables are
correctly attached.
• Check if your VCR is causing the problem by connecting the Digital Box directly to your TV.
The picture and/or sound There are several possible causes of this type of problem: Your signal may be weak. You may have an
keeps breaking up. old, low-performance or damaged aerial or cable between your aerial and TV. If you have an amplifier
for your aerial, it may need to be upgraded.
• Press the [STATUS] button on your remote to show signal strength information.
• Check for any obvious damage to the aerial and cables and make sure that the connectors are
properly fitted. If this does not work, have your installation checked by a professional; your aerial
may provide a better signal if it is relocated.
• Check the digital TV coverage in your area - see your retailer, or call the Digital Helpline number on
page 21.
You are missing some • Some TV channels are not available in every area. For advice on coverage in your area contact
Freeview on 08708 80 99 80 or visit www.freeview.co.uk.
channels.
• You may need to rescan the digital channels. Please refer to the section: Service Setup - Scanning
for Channels.
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