BT Home Hub Quick Start Manual
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BT Home Hub Quick Start Manual

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Quick Start.

For help or more information, please see the User Guide.
1
Check your box contents.
ADSL filters (x2)
Power adapter
Broadband cable (grey ends)
Please note:
You may not need to use all these items when setting up BT Total Broadband.
USB cable (blue ends)
Ethernet cable (yellow ends)
*Warning: choking hazard. Keep out of reach of children.
Fit an ADSL filter to every telephone socket that you use in your home. Sockets could
2
be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use
a filter to prevent interference with your broadband service.
Follow these five simple steps to get online.
User Guide and CD
BT Home Hub
BT Home Hub
BT Home Hub Wireless Settings
You will need these details to set up a wireless connection
to your BT Home Hub
Wireless
Network Name:
BTHomeHUB-D311
Wireless Key:
abcDef1234
Wireless settings card
Cable tidy*

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  • Page 1: Quick Start

    BT Home Hub Wireless Settings Please note: You will need these details to set up a wireless connection to your BT Home Hub You may not need to use all these items when setting up BT Total Broadband. Wireless Network Name: BTHomeHUB-D311...
  • Page 2 Using the broadband cable (grey ends), connect your Hub to an ADSL filter and then connect the power supply. Raise your Hub’s aerial and wait for the Broadband light to glow green (other lights may be on). Insert the CD into your computer to continue set-up.
  • Page 3 BT Total Broadband User Guide...
  • Page 4 We can set it all up for you For a small charge, a BT Home IT Support engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service.
  • Page 5 Hold tight! Set-up Your super-fast broadband is here!

  • Page 6: Before You Start

    If you don’t have these, you can activate the service later. *Calls provided by BT will be charged at up to 4 pence per minute. A Call Set-Up fee of 3 pence per call applies to calls from residential lines. Mobiles and other providers’ costs may vary. See www.bt.com/pricing for details.
  • Page 7 ADSL filter, but please make sure that it’s fitted as shown below. At each phone socket that Not enough ADSL filters? you’re using: You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150. • unplug the device from the socket •...
  • Page 8 3. Connect your BT Home Hub Extension lead for the Hub Plug the broadband cable (grey ends) into the ‘Broadband’ socket on your Hub and the ‘DSL’ socket on one of the ADSL filters. Plug the power cable into your Hub’s 9V DC socket and a nearby power supply.
  • Page 9 If the CD doesn’t automatically run: PC users: wait 30 seconds, then click on ‘My Computer’ in the Windows Start menu, then click the CD icon. In the list of files, double-click ‘setup.’ Mac OS users: double-click the ‘BT Home Hub’ desktop icon.
  • Page 10 5. To help you make the most of all your great features and options – including You’ll need to decide whether to connect using an Ethernet cable (option A), email, movies, inclusive calls and wireless – go to www.bt.com/broadbandlife a USB cable (option B) or a wireless connection (option C). We recommend you If you wish to remove USB drivers, select ‘System’...
  • Page 11 Follow the on-screen instructions. first’ boxes are ticked. Click OK. wireless key. 4. The Phone light on your Hub will glow green when your BT Broadband Talk 6. Open your web browser to connect to the internet. service is activated.
  • Page 12 Sets your Hub to wireless association mode. Press and hold this button until the Phone and Wireless lights flash orange. This button is used to connect a BT Hub Phone to your Hub. Please refer to the BT Hub Phone userguide for more information.

  • Page 13: Firmware Updates

    17) Using other modems restart your Hub We recommend you use the BT Home Hub to get the most out of your BT Total Flashing red Hub in recovery Broadband service. However, if you’re going to be using another type of modem mode.
  • Page 14 Learn about...

  • Page 15: Learn About

    For example, if you aren’t already using BT Broadband Talk, if necessary. you can easily enable the service and add a BT Hub Phone so you can make and receive BT Broadband Talk calls around the home.
  • Page 16 • Option 2 and 3 customers: if you don’t have your BT Yahoo! Online Protection, *BT Yahoo! Online software isn’t available to Mac OS users. The BT Yahoo! Browser isn’t available to Vista OS users. please install it at bt.yahoo.com/getprotected To find out more about your security, go to www.bt.com/setup/protect...
  • Page 17 1. £9.99 per month with minimum 3-month subscription or £25 one-off fee for a single call. Some technical To join at no extra cost, or simply find out more about the BT FON Wi-Fi queries may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.
  • Page 18 Help...
  • Page 19 First call 0800 169 0199 to check service status. If you’re still having problems, call us on 0845 600 7030. *Calls provided by BT will be charged at up to 4 pence per minute. A Call Set-Up fee of 3 pence per call applies Broadband light is red to calls from residential lines.
  • Page 20 If there are still no lights after above steps, please contact us – see page 30. Note: If you aren’t a BT Total Broadband customer, a red Broadband light on your Hub could mean your connection user name and password aren’t configured correctly in Hub Manager. Check the instructions supplied by your Internet Service Provider for more details.

  • Page 21: General Troubleshooting

    Broadband light, to find out if one is faulty. *Calls provided by BT will be charged at up to 4 pence per minute. A Call Set-Up fee of 3 pence per call applies there’s a problem with your telephone line.
  • Page 22 Advanced users: you can also try changing the channel that your Hub is 5. Select ‘Obtain an 4. Select ‘TCP/IP’ broadcasting on. To find out how to do this, please go to www.bt.com/help/search IP address automatically’ 5. Click ‘Save/Apply Now’...
  • Page 23 9. This product intentionally generates low-level radio frequency signals and as such, there is a very small The BT Home Hub contains code that is covered by the GNU risk that this product may interfere with sensitive General Public License (GPL). In accordance with the GPL,...

  • Page 24: Useful Information

    Your Hub Manager: bthomehub.home Your details BT Total Broadband username: BT Total Broadband password: Your username and password are also your BT Yahoo! Mail address (email address) and password. BT Broadband Talk telephone number: BT Broadband Talk password: Wireless network name...

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Total broadband

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