BT Smart Hub 2 User Manual

Important safety and
care instructions
Keep these instructions safe for future reference.
Installation and location
• For indoor use only in the UK.
• Position all parts, including power adapters away from
heat and sun (i.e. away from radiators, window sills or
other electrical equipment that can get hot).
• Keep area ventilated (i.e. don't put in cupboards or
behind sofas) and don't block any vents with objects
or thick carpets.
• Keep device and cables out of young children's reach.
• Only use power adapters provided by BT for this
specific device; contact our helpdesk if you need
a replacement.
• Electronic devices hate liquids; don't place devices and
power adapters in damp areas or near sources of water
or splashes.
• This device uses wireless technology; check before
using or installing where restrictions may apply such
as in hospitals.
• Product may cause scratches or marks if placed
on fragile surfaces (e.g. veneered wood or delicate
fabrics); place on a mat if needed.
• Don't use near flammable substances or in a
flammable atmosphere (e.g. a warehouse or garage).
• Designed for use at room temperatures between
0°C and 40°C.
Care and maintenance
• Treat all parts with care; don't shock or vibrate them,
and don't pull, twist or plugs any cables.
• Dust with a soft dry cloth; don't use water or solvent.
• Regularly check that objects don't cover any parts or
any vents that could cause overheating.
• When not in use, store in a dry place and away from
extreme heat or cold.
Smart
Hub 2
User guide

Warnings

• If your devices or power adapters appear damaged,
stop using them immediately. Switch off your electric
socket if it's safe to do so and contact our helpdesk.
• Don't try to open your devices or power adapters.
There are no serviceable parts and you risk an
electrical shock.
• This device has been evaluated for and shown to
comply with European Guidelines when installed
and operated with a minimum distance of 20cm
between the unit and your body.
• There is a slight chance your product could be
damaged by an electrical storm. We recommend that
you unplug the power and phone line cord during
a storm.
• If you've got a pacemaker please check with your
doctor before installation.
• Radio signals from this product may cause
interference to hearing aids.
Other information
• The BT Smart Hub 2 contains code that is covered by
the GNU General Public License (GPL).
• In accordance with the GPL, BT has made the
relevant code available for download at
bt.com/help/gplcode
Radio Equipment Directive Declaration of Conformity
and Power Efficiency Info
• Hereby, British Telecommunications plc declares
that the radio equipment Smart Hub 2 (model
number GRV9517UAC34-A-SA) is in compliance
with Directive 2014/53/ EU. The full text of the
EU declaration of conformity and power efficiency
information is available at: bt.com/business/help
Restrictions
Operations in the 5.15-5.35GHz band are restricted
to indoor usage only.
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Radio transmission information

Frequency range
(GHz)
1.88 – 1.90
2.41 – 2.47
5.15 – 5.25
5.25 – 5.35
5.37 – 5.72

Disposing of your old electrical and electronic equipment

The Government has a legal requirement to minimise
the unsorted waste disposal of electrical and electronic
equipment and to maximise its separate collection and
environmentally sound management. The
symbol shown here and on a product, means
you shouldn't throw it in your normal rubbish
at the end of its working life.
This product may contain substances that could be
harmful to people or the environment if it's not
recycled correctly.
The equipment provided to you will remain the property
of BT at all times (excluding outright sale equipment).
You'll need to return it back to us within 60 days of
telling us you want to cancel or we may need to charge
you for it.
As the environment is important to BT, simply send
your equipment back to us so we can get rid of it in
an environmentally friendly way. You can do this by
following the easy steps on
If this equipment is a replacement for something
similar, then you can also dispose of you old kit by
following the instructions above.
© British Telecommunications plc 2020. Registered
office: 81 Newgate Street, London EC1A 7AJ. Registered
in England No. 1800000. All third party trade mark rights
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are acknowledged.
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Your new Smart Hub 2 is the first thing you
should set up
Max power in the range
(dBm)
18.4
20
23
23
30
bt.com/business/returnkit